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(3 / 5)
Below is my feedback for my Chilean trip.
I found you in the internet a few years ago when I first travelled Argentina in 2011. I was on your mailing list and you have been informing me of your company as well as appearing as cookies on my webpages.
My request was customised. It was very well planned and I enjoyed all of the activities enormously. Thank you.
Rodrigo Iglesias and Angelique of Estancia Mercedes. They were lovely hosts and Angelique spent 4 hours on a botanical hiking trip with me.
The detailed itinerary from Planet Patagonia was written in Spanish which I could not read. It was slightly different from your prepared itinerary so there were a few technical misinterpretations. Maybe Planet Patagonia could have the details written in English?
Donna and Peter Anderson
Donna and Peter Anderson
(5 / 5)
Hi Lucia, Pia and Patty
A big thank you for organising and looking after us so well in Buenos Aires and Iguazu.
Lucia it was all a bit messy a first with us moving around so much but you got us sorted out in the end.
Pia our flights were all great as was Sheraton.
Patty you are the best guide we have ever had. Your knowledge of Argentina and working out with and helping out our interests was really well done.
Thank you all
Donna and Peter Anderson
(3 / 5)
We have returned from our wonderful trip and wish to thank you and your exam at Say Hueque for the smooth results.
I will go through our itinerary with these comments.
The airport pick up and initial meeting was handled well by Rodrigo. Al of the paperwork was present and he was able to answer all of our questions.
The BOBO Hotel was outstanding and there staff was the best we have encountered during our travels. We can not say enough positive comments about the hotel, staff and stay here.
The Tango show was good and we enjoyed the show. After much conversation among a few waiters they decided that our voucher included a bottle of wine and desserts. It would have been nice to know that ahead of time or have it printed on he voucher.
The trip to Colonia was started 4 hours later than originally stated and this caused some issues with the early closing of Museums. We arrived around 1pm and the Museums closed at 3:30pm plus our lunch had to be taken before the closing of the Museums. We did get to see 3 of the Museums but had to rush through each of them.
Iguazu transfers went off well even with a 2 hour airline delay. We decided to add the boat trip under the falls, but the representative would only take cash. This also was a problem at the Jasy Hotel for we had a very early 6 am departure to get an early flight and amongst all of us we were able to pay our bill. The hotel kitchen is also closed on Monday nights and the Hotel is not very convenient to seek food. Future travellers should know ahead of time that Jasy only deals in cash and that the kitchen is closed on Monday and it is not very close to restaurants in town.
Bariloche , the trips and hotel all worked out well. We were fortunate to have excellent weather for our trips and water crossings.
In your information you should emphasize that Argentine money cannot be used in Chile. All of the hotel and trip personnel stated that there would be no problem using Argentine money in Chile, this is not true and future travelers should be told this!
All of the trips in Puerto Varas went well and we had very good trip leaders.
The transfer, pick up and tours in Santiago were handled well. Our guide and driver for our tours were outstanding!
We all returned home safely and with wonderful memories of our trip.
Thank you for your assistance.
(5 / 5)
Our answers are below. Sorry it took so long.
1. Why did you choose Say Hueque?/Where did you find us? We have found you on the internet while looking for an agency that can help in arranging our trip.
2. What was the best of traveling with us? The logistical arrangement were best. Airport pickups were always waiting, all hotels knew we were coming, air tickets were all well arranged.
3. Which was your favorite hotel, why? The Mirador del Lago hotel in El Calafate was best. It has spacious rooms (and even corridors), modern, good location, and the best ever receptionist (by the name of Carlos)
4. Which was your favorite excursion? Iguazu excursion was the best. Excellent, informative and pleasant guide (Miriam), well timed start and finish, much fun!!!
5. Is there any guide that you would like to mention? See above. Miriam at the Iguazu was best. We would like to warmly point at Carlos in El Calafate. he was attentive, helpful, and nice. If you can note that to the Mirador del Lago’s management it will be greatly appreciated.
6. Is there anything that you would like to see improved? In the above answers we did not mention Patty, because we considered her more a “trip manager” than a guide, although she gave us the guided tour of Buenos Aires. Patty is lovely, informative, helpful, and fun to be with!
(4 / 5)
Hola Patti, from El Salvador, we have a 8 hour lay-over here. Ugh.
Feel like this is just a waste of time as I rather be landing home sooner, oh well, that's life.
As you might have figured out, when I traveling whether is camping or other travel activity I don't like to have downtime.
My one recommendation for someone like Ezequiel would be to ask or offer information as to open times in the itinerary. When I am paying to travel as such I want to see and do much as I can. When we got to the airport in Ushuaia and the gentleman said that we could have flown directly to Calafate, I was a bit upset. As we wasted a whole day traveling unnecessarily.
Thank you so much for all your help, it was a pleasure for us to have you as our main connection, as a Destination Host.
Mike is the one that found your agency through the internet.
I had another company in mind, but opted to go with Say Hueque.
The best part was that the majority of the time as long as Say Hueque was the provider/ destination guide for the specific tour it was always a small group, which we really liked.
We really liked, the hotel in Ushuaia the folks seemed to go out their way to make sure we were well accommodated, and kept us abreast of any messages as soon as we walked in. Buenos Aires hostel, the folks there were extremely accommodating, went our their way to help with transport, flight information, very friendly, so it is hard to decide between does two as we would say both were the best
The Carlos V in Brioche was very nice, rooms were extremely clean, and everything was like sparkling. Our guide there Federico, he was very good and offered many resources.
Florencia in Ushuaia was also outstanding, she really knew her stuff about the tours. Both of them offer educational data about the area as well as the tours we took.
Franco and Mauri in Ushuaia were excellent with the rafting and hike in the forest.
Our best outstanding excursion would have to be the boat trip and hikes at Gable Island with Florencia and Franco.
Calafate, was probably our worse experience in that the hotel room was noisy. There was a lot of confusion with the guides with booking and fees for our excursions there. We switched from canoeing to doing the boat trip to the glaciers, it was too cold and extremely windy for canoeing.
As for Iguazu, it was nice, really enjoyed hiking. But the company was not very communicative and lead to confusion. Did not have an itinerary offered to us, with details as all other guides had for us when we arrived. We had no name of a point person nor a phone number of how to reach them. There was no message to clarify pick up times, nor did they offer to confirm our flights or print our boarding passes.
But to their credit, Horatio (our guide for waterfalls hikes) helped us arrange our 1/2 day activities on our free day there. He made arrangements for pick up and transport to the Iguazu park the day of our afternoon flight back to Buenos Aires. It was very nice of him to offer us to take us directly from the falls to the airport. He made arrangements to keep our luggage and transport.
Over all I would say we had a very successful trip and love our time in Argentina and the sights we saw. Except for the open times.
I would say that you did an outstanding job and set the bar very high for our other guides to follow. Having always planned my own trips, and with my daughter's adventure travel experience I had never used an organization such as yours.
Thank you ever so much.
And thanks for the bottle of wine.
Vielka Harrison Geiger
(5 / 5)
1. We found Say Hueque on Trip Advisor and we chose you because of the good reviews as well as the flexibility of the tours. We are typically independent travelers so we didn't want every moment of the trip planned for us. Say Hueque provided just enough structure but still left plenty of free time also.
2. The best of traveling with you was the customer service. We had absolutely no problems during our trip but you were always checking in to let us know you were there if we needed anything. Also the suggestions provided for places to eat and things to do in town were very helpful.
3. Our favorite hotel was probably Pudulodge in El Chalten because of the friendly staff and the location near the trailheads.
4. Our favorite excursion was the Perito Moreno Glacier tour. We had an excellent guide (Nadia), who made it so informative. It was an amazing day!
5. See above. Nadia from Huellas del Sur was phenomenal.
6. I think I would have preferred to have an extra free day in El Chalten instead of El Calafate if that had been possible. It would have been nice to have an extra day to explore more of the beautiful self guided hikes around town.
Thanks again for everything!
(5 / 5)
Hi Patty...Ok home safely and back to normal life. Now to answer your questions
1 Chose you after looking at value for money and great reviews online. Found you online.
2 Your punctuality was amazing.
3 All good, the falls were special.
4 I can’t say any of them were better than the other, all were professional and passionate and that’s gold.
5 Perhaps a little less free days but some people need time off so it’s a personal thing.
Well Patty you were great and thank you for the offer of assistance with the bank.
It was a pleasure to meet me!!!
Cheers Dave C Rose. x
Pasadena Runners Group
Pasadena Runners Group
(5 / 5)
I am so sorry for my delay in answering your e-mail.
We did have the MOST WONDERFUL time in Argentina! This program you put together was perfect! I am just sorry we did not have a longer visit in your country! Marina was so lovely; a very special woman! I am impressed with the professionalism of your tour company but also the friendly and strong desire for each and every one of us to have a special time given by your crew. Race day went perfectly! Such a lovely city to run in - our runners thoroughly enjoyed themselves, extremely well run Marathon and so worth the trip! I am so happy we picked that race. Estancia Santa Susana was terrific and Uruguay a very special treat - would love to return there on a sunny day ! Thank you so much for including this lovely country into our short itinerary, perfect, just perfect.
The restaurants and restaurant suggestions you chose for us were great. Our little group of 16 did everything together with such ease and fun thanks to you. Our boutique hotel was cozy; we got together as a group often during our stay to share wine and stories in the little eating area. We felt welcome and entirely cared for by everyone on staff there. We also enjoyed the wine you gave me together in that little room, delicious! And thank you again! I would definitely stay in that Hotel again. Great choice!
I would highly recommend Say Huegue to anyone wishing to have a relaxed trip knowing that they are well cared for with no worries what so ever! And a very well thought out itinerary for their particular needs.
Thank you again for such a wonderful memorable trip to Buenos Aires! If you are ever in Southern California, please let me know. You may stay at my house!
Run Away Tours/Pasadena Pacers Running Club/Pacer Nation
P.S. You have my permission to post this review if you desire.
Comments About:Buenos Aires
(5 / 5)
Thank you Agustín to accommodate us.
To make easy and simple my mother and I will stay at the Bobo hotel.
My mother and I will highly recommended you service
Thank you for the nice tour and your special individual care.
See you on Monday 24th,
(5 / 5)
Hope you are well. We recently came to Buenos Aires from Manchester and you arranged our trip to Iguazu. Just to let you know we had a FANTASTIC time - it really was a breathtaking visit. Thanks a lot for organising it. We came into the office to see you after but one of your colleagues said you were working out of the San Telmo branch.
We'll be sure to pass on to our friends about you and our trip - see attached picture of us at the falls!