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Ed and Paula Gois
Ed and Paula Gois
(4 / 5)
Great to hear from you and again, thank you very much for being always there for us. You did a super job and I commend Say Hueque for providing such a level of support to their clients. Paula has now saved the recipe for empanadas. Thank you for that too.
We really had a memorable holiday, thanks to Say Hueque. I have summarised our thoughts below, including some areas where we feel you could make some improvements. Here it goes:
Hotel we liked the most: Loi Suites in Iguazu. We also felt that two other hotels deserve mentioning, they are Hotel Esplendor in El Calafate and Cabanas del Lago in Puerto Varas. All very good hotels.
Hotel we liked the least: Cilene del Faro, Ushuaia (quite poor), not the type of hotel we asked for, very misleading website photos. We also felt that the Bobo Hotel in BA was not of the standard we asked for. It is in serious need of renovations and is very noisy during the night.
Favourite Excursion: Perito Moreno and Iguazu, both a big WOW for us.
Least interesting excursion: Visit to the cemetery in BA, however famous that may be. We could have used the time to gain a better insight into BA.
Least liked place: El Calafate (the city). Very small, dull, and most of all, uninteresting.
What we liked the most about Say Hueque: Having someone on the ground in Argentina available 24/7 during the entire stay of our holiday. We also felt that Say Hueque was very resourceful in information about the country and the places we visited. Well done!
What we liked the least about Say Hueque: Not spending more time during the planning phase explaining in greater detail all the proposed excursions and looking at all possible alternatives. We wasted 2 precious days during the holiday as a result. Partly your fault and partly ours as we should have perhaps asked more questions. Communicating purely by email did not help much either. For example, placing Estancia Cristina and Torres del Paine on consecutive days completely went against what we asked for as these were long day and very tiring excursions. We ended up cancelling Torres del Paine and therefore wasted a full day in El Calafate as a consequence. The bus trip from Puerto Varas to Bariloche was the worst day of the holiday.
Also, we had a 1.5 hour connection between two flights at Aeroparque in BA, one with LAN, the other with Aerolineas. This proved to be far too short as our first flight got slightly delayed. The check-in lady did not want to accept our bags and could not guarantee that these would be on the connecting flight. Luckily they did, but had they not arrived it would have been a major problem for us. All the stress that this generated could have been avoided.
Overall comments: In general, we had a fantastic holiday, mostly due to Say Hueque. For future we could recommend that you focus even more on the profile of the particular client and not try to mass sell Argentina. You say that you design a custom holiday for each individual client but sometimes it did not feel like so. You have a very beautiful country but on a relatively short trip it is impossible to see everything and we felt that a couple of things were cramped into our holiday.
We wanted to thank Silvia, Yuna and you for your respective part in making this such a wonderful holiday which we will remember forever.
This may not be the last time we visit your part of the world, as we met many friendly Argentinians who recommended other beautiful regions of your country. If we come back, we will most definitely approach you again.
All the best
Ed and paula
(5 / 5)
Thank you for the email. All went smooth on our return home. We are so happy we booked our trip through you. Say Hueque really made everything so easy and stress free. It was all wonderful. I will definitely add a review on Tripadvisor- once i figure out how to add to that thread.
Answers to your questions are below:
Which hotel did you like the most? We loved Fierro! The room was great, balcony was awesome to have, staff was great and the restaurant was the best food we had in BA! We also loved Posada Verde Oliva- it was so charming and cozy, and their dinners were fantastic!
Which was your favorite excursion? It's a toss up between the wine outing and the glacier- for very different reasons. We ended up adding the lunch at Septima on to our wine day, and are super happy we did!
What was the best of traveling with us? Is there anything you think could be improved? You really made our honeymoon Stress free! All of your recommendations were great, everyone we worked with was great, overall, just fantastic!
(3 / 5)
My apologies for the delay in response. It has been extremely busy since getting back to Canada with work related demands.
Overall I am extremely pleased with Say Hueque and have been recommending you to everyone that I have been speaking to about my trip. This is my first time using a tour company and it really helped. My challenge is that I have zero time to do the kind of planning / analysis that it would take to book everything personally, I really appreciated being able to explain what I am interested in and pick from a menu of options then come up with a customized itinerary for my own interests. Then get everything booked quickly. People have been blown away by the pictures / stories I have from my trip. I liked also being able to just pay for the majority of the trip ahead of time and then just basically need to show up - with all flight, tour, transportation to/from and hotels taken care of. Having a local guide to help me I think was pretty critical as it let me enjoy the trip rather than think about logistics, as well there are always things where it helps a lot to have a local expert tell you the information you need.
My favourite excursions were hiking around Fitz Roy and Cerro Torre and the Perito Moreno glacier. If I had to do things over again, I would spend more time in Patagonia given the weather can be a bit unpredictable and it gives more time to try the different sights. It was breath taking to see these things and the highlight of my trip. Buenos Aires is such a world class city that I think to do it really properly you need to spend more than a week there, definitely more than the 2 days I only had available. Iguazu was also impressive. I was a bit surprised by the Tango show, it was not something I thought I would enjoy as much as I did but I was so blown away by the athleticism and coordination and it was great to see the Argentine expertise in this.
I particularly want to say that the staff at Senderos and and Huellas del Sur were super helpful in terms of the arrangements Say Hueque booked with local operators. They were very friendly and helped me with figuring out good plans for the last bits of my itinerary, and tried to make things easy for me wherever possible. Costanza (spelling?), the tour guide for Iguazu, is an absolute gem - charming, friendly, informative and helped me beyond the tour of Iguazu itself when I needed to run some errands. With how poor my Spanish is I appreciated having a nice day's worth of conversation with her. Arnold for the Iguazu forest tour was also a great guy. I liked his sense of humour and the chat we had. Overall all the accommodations I stayed at had friendly staff who were helpful on getting things done - as Casa Del Sur one of the front desk staff helped with arrangements getting to / from places and same with Kau Yatun.
Here are some of the pictures and videos if you are interested. I've given Say Hueque's name to some family friends who want to do Argentina properly, so hopefully they will be contacting you soon about this.
(4 / 5)
I checked your link to write a short report about my trip to Jujuy, Salta, etc. Unfortunately I couldn’t find or open a window to write directly there and I’m rather busy to get back to important projects I have to organize. So I ask you to put it in the correct frame!
As I had already stayed in Buenos Aires for several times one of my Argentinian friends insisted, I had to get out of the city and have a look at other wonderful places around Argentinia. I rather prefer warm places and mountains, so I decided after some weeks here in BsAs to go for getting some information about the North of Argentinia in Say Hueque, because I already had a nice experience of a friendly lady a year ago. There I got some basic ideas to think about my trip. When I finally returned with the idea to go to Salta and take ‚ el tren en las nubes‘, an interesting ‚package‘ of places to visit was prepared for me. Unfortunately this idea could not be realized as the train did not run in this period, but I was offered an interesting variation of my original plan >> going for a day to Cafyate. What could be a disappointment at first sight then became the most interesting and amazing part of my whole trip: the first part we were going to Cachi, a place that overwhelmed me because of it was small, quiet and just lovely as well as the next stop in Molinos where we had a small lunch and enjoyed the fascinating atmosphere of this unique place - could have stayed there a little longer. The landscape we travelled through then was awesome to look at. Arriving in Cafayate I enjoyed a wine tasting and finally was taken to a nice hotel to relax and spend the night there.
I was completely satisfied about the choice of the hotels the agency had booked for me, real nice places all of them: one in Cafayte, one in Salta and one in Purmamarca.
I had quite enough time to explore Salta on my own after my day trips, enjoy visiting a peña and some museums.
All the guides that accompanied us were quite friendly and informed profoundly about the places. I visited San Antonio de las Cobres and later Las Salinas Grandes and finally got to Purmamarca where I spent the night. I loved this place because of its amazing mountains surrounding it and enjoyed the ‚curcuit‘ there.
The last part was the trip through the Quebrada de Humahuaca and to Tilcara - amazing as all the other places.
All in all my 5-day-trip was awesome, the recommendations and the organization of Federico Luna from Say Hueque was something I did really enjoy and appreciate. I would go there with pleasure again for booking another tour !
Best wishes Federico, have a good time; at the moment I really, really enjoy a lovely and rather warm spring time for a change here in my local area.
Comments About:Salta & Jujuy
(2 / 5)
Thank you for your e-mail.
For your questions, here are our replies:
-Which hotel did you like the most? Mirador del Lago Hotel was the most acceptable among the accommodation we've stayed.
The rest were quite disappointed.
Hosteria La Posada in Puerto Madryn, Posada del Barranco in El Chalten, and Jasy Hotel in Puerto Iguazu were totally unacceptable.
Particularly, rooms in Posada del Barranco were dusty and sandy, windows could not be tightly closed during the gusty windy nights. This hotel, in fact was semi-shut down for business. Its main entrance door was locked and no one was in the hotel during morning and night hours, and because of this, one of our group members had to stay behind in the cabin to wait for the manager to show up, finally at 10:30am on our check out day, thus she could not join the group for the early morning trekking to Fitz Roy. In addition, the manager in Posada del Barranco admitted that the hotel needs to be re-renovated soon. He also repeatedly mentioned that Say Hueque knew that the hotel only had 3 cabins available and had never requested rooms with 2 beds for us.
As to Jasy Hotel in Puerto Iquazu, it was very unclean. Floor, towels, shower curtains, bed sheets and pillow cases were very very dirty.
-Which was your favorite excursion? Moreno Glacier, Punta Tombo, and Iguazu Falls (both Argentina and Brazil).
-What was the best of traveling with us? Arranged transportation to and from airport.
-Is there anything you think could be improved?
1. Definitely on accommodation. On this, we still anxiously want to know why Say Hueque booked these 3 hotels: Hosteria La Posada in Puerto Madryn, Posada del Barranco in El Chalten, and Jasy Hotel in Puertofor for us to stay.
2. The vehicles for the transfer between Calafate and El Chalten were old and small, passengers were crammed together for 2-3 hours on both trips. On the road, we saw many others' private tour groups had much bigger and more comfortable vehicles compared to ours.
3. There was no drinkable hot water available in all hotel rooms for making tea or coffee. If it is common in Argentina and Brazil that no thermos / kettle is provided in hotels, better inform us in advance as this is rather unusual to us and we may bring our own.
4. Tour guides:
-most helpful is Patricia in Buenos Aires
-most satisfied is Cotty (names??) in Puerto Iguazu and Brazil Side
-most disappointed is Mary in Peninsula Valdes and Puerto Madryn
(5 / 5)
Hello Ursula, sorry it has taken me so long to get back to you. Getting back to work this week has been crazy. We had fun in Mendoza. We really enjoyed the wine tours. We had lots of wine. I think we drank a bottle everyday we were on the trip. The high country tour wasn't exactly what we expected. It was mostly sitting in the car driving. I think we would've enjoyed a hiking tour though.
Our photo session went really well. We got some good pictures. Did Yuna show you some? Everyone really liked them.
We tried going on the Say Hueque site and trip advisor to write a review but couldn't see where to add one. So we really enjoyed everything with Buenos Aires. Great hotel, great city tour with you! We enjoyed the tango show. We are glad we had that extra day. For Mendoza the hotel was just ok. It was older, the elevator did not work, the rooms weren't as nice, but staff was friendly. Like I said the high country tour was not what we expected. The wine tours were really nice. On our free day we rented bikes in Maipú and biked to different wineries, and did tastings. That was really fun.
Thank you and everyone at Say Hueque for everything y'all did for us! We had a great trip. Everything went smoothly
(5 / 5)
Hi! We had a wonderful time visiting your wonderful country!!! The 3 hotels we enjoyed the most were Los Colorados Cabanas in Purmamarca, the location was great,
the breakfast had freshly squeezed orange juice, the hotel clerk was so nice and the building was so different. We also liked Lares de Chacra in Chacras de Coria outside of Mendoza.
We had a room with a balcony overlooking the pool and they provided a glass of wine which we enjoyed on our balcony. We also found L’Hotel Palermo to be very nice in Buenos Aires. the desk clerk was great
and they had a nice breakfast. We really enjoyed all the tours that you provided for us. The hotel in Bariloche I would not recommend, Costas del Nahuel, - I spent the entire day writing reviews on Trip Advisor and so now I am worn out. That hotel
needed new carpets and the only good thing was it had a nice view of the lake but the breakfast was also quite bad. The hotel in Puerto Iguazu - Posada del Jacaranda was also very nice and only 2 years old.
Everything your agency did was great, the guides all met us at the airport as planned. We really liked the wine guide, Vicente R. Cardusa through Sak Wine tours, he is very knowledgable and very personable.
WE truly enjoyed all the excursions since they all involved beautiful countryside and views which is what we enjoy. I think it is very important when traveling the Andes up to Purmamarca to spend the night there.
Most people do this all in one day from Salta and I am glad you recommended that we stay in Purmamarca, it is also such a lovely small town. We are so glad we had time to do some small hike near by our hotel too.
Thank you for the recipes I certainly will try them!!!!
Alice & Paul Arthur
Alice & Paul Arthur
(4 / 5)
Thanks so much for your email and again thanks for coming and picking us up in San Antonio de Areco...above and beyond and appreciated! Our flight back went smoothly and it was good to be back home after 30 days on the road.
We just finished an album of our Patagonia trip and Paul has been telling everyone of our experiences. All in all it was a great trip filled with some good memories...
To answer some of your question...
Favorite hotel...Lirolay Suites in Bariloche
Los Sauces in El Calafate
Excursion has to be with Federico Kawen Adventures, kayak trip to Lago Mascardi
Best of traveling with Say Hueque: Timely transfers, and knowledgeable guides like yourself!
Improvements: Better communication, reply promptly to emails. Make sure you check out quality of hotels prior to letting someone book. In our case we chose the superior lodging and got a 3 star hosteria in El Chalten..
Make sure that independent travelers do not get put in an excursion package that is overcrowded and impersonal...otherwise we would have chosen a tour group instead of traveling on our own. The Christiana Upsala Glacier tour was an example of being overcrowded. The Fitz Roy Expeditions in El Chalten is an example of offering personal experiences without a "full bus". Had a great kayak experience with them. Their eco-lodge is wonderful.
Thanks Patty for your recipe and keep in touch.
With Kind Regards,
Alice & Paul Arthur
(5 / 5)
We have just returned from 2 weeks in Patagonia (both Chile and Argentina organised by Say Hueque travel. I cannot recommend this company highly enough, everything from the flights, buses, accommodation, restaurants recommend was excellent. I would give them 20/10 for their professionalism, from our very first e mail enquiry until we arrived back in South Africa.
Say Hueque you are possibly the best tour operator in the world
(5 / 5)
I'm well, how are you doing? I can't believe how quickly time flies - you're right. It's already been 3 weeks since I came back to Toronto.
I told you in person, and I will happily say it online as well - I was very impressed and happy with Say Hueque. Even with the change in my itinerary due to the cancelled flight, the company was able to accommodate and make the necessary changes (although i wish they could have done something more to get me a refund for the one evening lost at L Hotel). All of the tours, hotels, flights and excursions went smoothly and I was very happy with most things booked via Say Hueque.
To answer your questions:
Best hotel: the Iguassu hotel (St. George) was very well located and had great accommodations and buffet breakfast. Also, L hotel was also in a very nice location very close to Serrano Plaza. The hotel in Mendoza was ok. It was a little bit out of the way, and a few blocks away from the main streets. I think my favourite was George hotel in Iguassu.
Excursions: My favourite excursion by far was the wineries in Mendoza! Nothing even came close to this. I had my own person guide who was absolutely great (I cannot remember her name) and my own personal transfers by a very nice driver! I enjoyed all of the wineries I visited. The only one problem we encountered was the last winery where I was scheduled to have lunch, but had to be changed last minute because the winery had double booked an event and bumped us to one of its sister wineries nearby. It was still a great lunch experience, so it wasn't a big deal. The entire Iguassu excursion in both the Argentine and Brazilian side was also very nice. The guide was there the entire time, and took us through the entire park and explained everything, but was not overbearing. The one excursion that I wish was a bit better was the Buenos Aires city tour. I wish we spent more time in certain areas, and did more hop on/hop off at certain sites.
The best part of travelling with Say Hueque: the headache-free travel! Everything was taken care of by the company, and i was able to just book my international flight and have the company do all of the rest. I liked this, because I just didn't have the time nor the patience to research everything. I had preferences and ideas in my mind, and they personalized my trip to my unique taste in every aspect (excursions, hotels, domestic flights) - it was very well done! They catered to my needs diligently. I was very satisfied.
Anything that could be improved: I wish i was able to have more information about the pricing of the entire trip. I was quoted a price by Say Hueque, but I really wanted to make necessary changes to reduce the price (the Canadian dollar devaluation made the US dollar price of the trip very expensive). I asked to get details of the pricing (a breakdown at least showing hotel/transfers/guide cost detail), but this was never provided.
Overall, I really really enjoyed my trip created by Say Hueque. They did a fantastic job accommodating my needs and were so attentive to ensuring i was well taken care of! My pick-ups from the airport were always very dependable and punctual, there was usually a guide accompanying me in each city (that would be you Ursula!) who made me feel welcomed. I felt safe for the most part in all of the hotels I was in. My biggest fear coming to Argentina as a single young woman was that I had no idea whether Say Hueque was trustworthy and dependable. My fears were definitely put to rest once I came to the country and realized what a professional and organized tour company Say Hueque really is.
So a big THANK YOU to you Ursula, and everyone else throughout my trip and booking process who made me feel safe, welcomed and happy :) The salad was my pleasure, and it was the least I could do. I will definitely take the time to write a review on tripadvisor in the coming days.
BIG HUG back,