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(3 / 5)
Hope you are well. I have been back for two weeks. Thank you sending us the recipes and helping me and Eda for the entire trip. We enjoyed this trip very much.
Here is the answers from me.
Which hotel did you like the most?
I like the eco camp and Australis Cruise the best as it is a very unique compare to the other hotels. I also like Meridiano Sur Petit hotel, the bed is very comfortable and cleaned. They provide tea and water all day. The front desk was very helpful.
What was the best of traveling with us?
The reason we choose your tour operator b'cos you have many tour packages that you can help us to put them together.
Is there anything you think could be improved?
I think the tour package should included the national park fee especially it is part of the itienrary. I have to ask someone where to get the national park entrance ticket when I arrived Rapa Nui. When I went to the office, they were closed at 4pm and I have to go back again the next day.
As for the full day Rano Rakau & Anakena trip, it didn't include lunch and I have to ask the guide if I have to purchase my own lunch. I think in such a long day tour it would be great if the lunch is provided so that I don't have look around for food or wait in a long line.
As for the transportation arrangement, it might be a good idea to communicate with the front desk in advance and let the us know the pick up time when we arrive. There was a few times that we arrived late in the hotel and we still have to figure out the next day pick up time.
Time, communications and transportation arrangement are very important to us as a traveller. We travel from one place to another to these new and unfamiliar places. It is going to take extra time to figure out where to find the location or who to call. It would be very helpful if your tour operator can work on these areas. I am sure it will definitely help our trip goes more smoothly in the future.
P/S: It would be great if your tour operator can give us further discount especially we added so many package in this trip.
(5 / 5)
Carolina and Pia, thanks for all your help, the trip to Patagonia and Glaciers was great, everything Say Hueque promised we got it. The hotel were great and people was very nice and helpful. The pictures and videos we took are unreal. We will recommend the this trip to every one. Thanks again.
(5 / 5)
By the time you will read this, the Say Hueque part of our tour will have ended, so I would like to thank you, Yuna and Vera for taking very good care of us.
Everything went smoothly and according to plan and we saw and did some amazing things, like the hiking and rowing in Tierra del Fuego National Park.
And along the way, we made several new friends from all over the world, who had also booked their trip through your company and with whom we had the pleasure to share several trips.
We were indeed looking forward to seeing the falls, of which we already got a first glimpse, when the pilot circled the falls several times before landing. From what I've heard, that is pretty exceptional.
And today, we got to see them up close and they were spectacular.
So, to end, I would like to express my thanks to you, But also to Yuna and Vera for everything you've done to make this trip an unforgettable experience.
Best regards and take care,
(4 / 5)
I just got back a couple days ago and finally had the chance to go through my inbox. Our Patagonia trip went very very well!
We were a bit nervous since we were never able to come and meet in person, but absolutely everything ended up being timed just right.
The flights were on time, we were promptly picked up on time (no one was ever late), the hotels were completely fine and even more than some of us expected. So all in all we were very impressed.
The hotel we liked best was the first refugio we stayed in close to the torres towers. They had very good food and was a great environment.
The only feedback we had:
1. Transportation from El Chalten back to El Calafate was on time, but the van was very cramped and uncomfortable.
2. The woman who picked us up from the airport and took us to the El Calafate bus station gave us some information and vouchers, but she could not answer all our questions and did not have the best understanding of what our overall trip schedule was.
3. We did not receive all the vouchers at once, so some of the transport vouchers we got along the way and until we met with the driver who would pick us up we had no idea if we needed to pay anything.
Otherwise everything was fine and we were all very impressed! Because this was such a tailored trip and logistically challenging we understand that it must not have been easy to get everything perfectly communicated. All in all a great experience and I would recommend Say Hueque.