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(4 / 5)The scenery in the Calchaquí valleys is amazing and we love the empanadas!
Yes thank you we had a good flight to Salta and tonight are enjoying sitting on the square in Cafayate. We absolutely loved the hotel in Cachi the El Cortijo - it was spectacular. The only complaint we have is that it was very hard to find because no directions or town maps were supplied. We also had a very difficult time finding the hotel in Salta as we drove in from the airport, the map the car hire company supplied was hard to read and many of the streets had no street signs. We speak very little Spanish so I think it would be helpful to supply your foreign clients clear directions as how to find hotels a nd routes in and out of towns. Otherwise we are having a wonderful time, Iguazu was stunning, we really enjoyed our guide Mabel, she was very knowledgable and interesting and the confusion about whether the entry fees were included or not and the trip to Brazil were not a problem. We went back to the Park that day and walked the marvellous upper trail. The scenery in the Calchaquí valleys is amazing and we love the empanadas!
Margaret and Ross
John & Cassandra Largenn
John & Cassandra Largenn
(4 / 5)I would say everything went extremely smoothly for this trip
Just wanted to say thanks for all of your help in organizing our trip. Also with dealing with our problems on the day our flight was canceled (during the airport strike). We are used to being flexible when traveling and having to deal with problems and changes but it was really nice to have you take care of that so we could spend our time enjoying the area rather than travel planning!
I would say everything went extremely smoothly for this trip. All of the accommodations worked out great for us and most were better than expected.
Buenos Aires--only had a brief, jet-lagged day here so did not see much but really liked the Mine hotel and the area around it was beautiful to walk around.
El Calafate--such a fun little town. the Hotel Kosten Aike was great. Good breakfast service. We were happy to stay there twice. the guide we had for Perito Moreno glacier was also friendly and very informative, well worth the cost. the hotel Esplendor was our least favorite lodging....too far from downtown, rooms were worn and dated (and we couldn't adjust thermostat or open window so room was much to warm), and staff much less helpful than most places we stayed (we were stuck there during the strike delay and they seemed disinterested in accommodating us or anyone else who was stranded). Ate at La Tablita, Isabel, and Casimiro Biguá...all were excellent.
EL Chalten--another great small town. Loved the hotel Don Los Cerros. Amazing views over valley. Restaurant looks great but service was just so-so. Great hiking, of course. Ate at La Cervecería which was very good and at our hotel, which was just OK for the money.
Torres Del Paine--the lodging was better than expected everywhere we stayed! the Hotel Las Torres was probably our favorite hotel (with Don Cerros). Great restaurant and bar. The cabins at Los Cuernos were amazing and so welcome after a rainy hike. Paine Grand was as expected except didn't realize we would have a two-person dorm room, which was great. The Refugio Grey lodge was also very nice. Again, thanks for making those reservations for us! The food at the refugios was also good considering the large groups they were serving. Can't complain about any of it (other than that big cloud that wanted to cover the Torres most of the time :)
The bus and Catamaran worked well for us and ran on schedule. Our rental car...well, I have to admit that was probably the worst rental car I've ever driven (and i''ve rented cars all over the world). Reminded me of the first car I bought when I was 16 :) it was really worn out, would not go over 80km/hr because tires/alignment were so bad car would shake too much. I'm thinking they gave us this car because we were driving to Chile (and the gravel roads there were rough) and I saw a few other similar rental cars but, it was car that probably needs to be retired. But it did get us around and back again so I guess I can't complain! And it was so old (manual windows and door locks) that when we locked our keys in the car at the border of Argentina we were able (with the help of the really friendly Argentinian Army guys stationed there) to break in without damaging anything...so that was a big positive!
Speaking of the border crossing, we did not know we had to get paperwork to enter Chile until we picked up car at airport. Since they did not have paperwork at airport we then had to pick it up from the Hertz in El Calafate the next day. It was not a big deal as we had extra time but we would have liked to have known about that before.
Which brings me to my biggest gripe about the trip planning. When I talked to your agents about bringing in pesos (for Argentina and Chile) I was told it was easy to get money in El Calafate. Perhaps it was because we were there during a festival but we had a very difficult time getting cash...either ATMs were out of cash or would only give us the equivalent of $80 per transaction (and each withdrawal cost us about $8, so 10% charge, which is much higher than we would have paid here). Also impossible to get Chilean pesos anywhere there (even in Buenos Aires airport, AEP). Luckily we found money exchange at border in Cerro Castilla. But it have been easier and cheaper to bring in pesos from US rather than spend so much time looking for it.
Also finding gas in El Calafate was an issue but I think there was a problem with gas delivery and the festival going on but when we arrived cars were lined up for an hour to get gas. When we returned to El Calafate after Torres Del Paine the problem had resolved.
Mendoza--loved this whole area! I know I booked my own hotels here but thought I'd tell you what I thought of them. the Park Hyatt was nice and very central to walking around downtown. Ate at Azafran and Ocho Cepas which were both very good. the hotel Auberge du Vin was nice, great comfortable rooms, very nice staff but we felt like it was too far from everything else and it seemed empty and a little sterile (if that word makes sense). Was not nearly as fun as the bustling city around the Hyatt but it was still relaxing.
Our winery guide, Gabriella, was charming and very helpful and informative. And our driver, Martin, was also friendly and did a great job driving us around. We enjoyed all of the wineries we visited and liked the mix of large, upscale wineries with smaller, family ones. Ruca Malen lunch was amazing. Zuccardi was also excellent. Maybe our favorite lunch was with the family on the day we hiked in the Andes...great food and a nice hike with our guide, Sergio, who was really fun to talk and hike with.
We drink lots of wine (we live in California, after all) but had not had much Argentinian wine. we really liked the Torrontes and the Malbec....we even bought a couple of cases to bring home with us! Luckily we have a great wine store in San Francisco that has many of those wines in stock so when we make empanadas we will have the appropriate wine to accompany them :) so thanks for the recipe!!
I think that covers everything. Again, I don't usually use a travel agency as I can generally make my own arrangements (and my mother was a travel agent here so I learned from her long ago) but I was very thankful to have you make our accommodations and guide choices. Again, everything was as good or better than we hoped it would be. I would highly recommend your agency to anyone traveling to Argentina, well-worth the cost! So thanks again for service and friendly assistance, warm regards, John Largen and Cassandra Kennedy
Will try to attach a photo though sometimes my email doesn't like large files...
(5 / 5)the trip went very well, and everything executed by say hueque was executed perfectly.
the trip went very well, and everything executed by say hueque was executed perfectly. of the three hotels we liked Eolo the best, and then Aguasarriba. Ya Katun was just ok. the rooms you booked were excellent. the drivers were on time, polite, etc. we enjoyed Patagonia very much, and also BA. We shall return! Special thanks to Lucia and Pia.
(4 / 5)Thanks!
Sorry for the delay in our feedback. Here is it:
Which hotel did you like the most?
Our favorite hotel was Las Dunas in El Calafate. The staff was very friendly and especially helpful when we had the medical issue. The room was very nice, spacious, and had such a great view! It was also nice to have the restaurant in the hotel with many options so we did not have to go into town.
Which was your favorite excursion?
Our favorite excursion was the day tour of Torres del Paine. Both the driver and the guide were excellent and we stopped for numerous nature opportunities along the way. Even though it was a very long day it was great to see some much of the park and have the side trip to the Milodon cave at the end of the day.
The Buenos Aires city tour was also great!
What was the best of traveling with us? Is there anything you think could be improved?
At first it was a bit difficult communicating with the office via email to plan and confirm the trip. There were some issues with emails not going through and also repeated corrections to itineraries that seemed to have been copied and pasted without thorough checking.
Once we arrive in South America our communication with the company and the materials provided were very helpful and much appreciated. I did notice that there were brochures and information on all of our tour stops in Argentina but not in Chile. That would be nice since the pamphlets you provided were helpful!
(5 / 5)Every detail was meticulously worked out and all expectations were exceeded. Will travel again with Say Hueque, for sure.
Dear Yuna, Tamy and Patty,
Arjun was away and he just confirmed that he received the wallet a while ago. Sorry for all the trouble. I posted my comment and five star recommendation below on the Say Hueque website to express my thanks to you guys. It was a truly memorable trip and it took a lot of effort on your part to put it together. Will travel again with you, hopefully soon. It was a pleasure meeting you all in person. All the best and a big hug from all of us here too.
"We wanted to thank Tamara, Yuna and Patty from your company for the fantastic Patagonia trip . We were a group of eight that traveled together and a custom trip plan was put together by these wonderful ladies. Every detail was meticulously worked out and all expectations were exceeded. Will travel again with Say Hueque, for sure. We visited Buenos Aires, El Calafate, El Chalten, Ushuaia and Iguazu over a two week period. Cheers!"
Booths and family
(5 / 5)Your company is 5 star in my book.
Sorry, for not responding sooner. I have had low energy and have been swamped since I returned. I just forwarded this to Belize so she can respond also.
Favorite hotels were L’Hotel and the hosteria in El Calafate.
Favorite tour was the one in Bariloche where we had lunch on the boat and took a hike at the end of the arm (like a fjoird), known as the sad arm—the most remote arm of the lake and was limited to 15 people. Was a delight! I think we did this on a Wedn.
Loved how Say Hueque met my hotel requests, customized the tour to our itnerests, kept the prices low, and met us at every destination (except ElChaltan) to take us to our hotel and pick us up for the next destination. Also loved that you or a local operator always were available to answer any questions we had and to help us fin dan ATM, etc. You all took the hassle out of traveling at an affordabel rate! Love all your accommodations due to their friendly small size!
Your company is 5 star in my book. Will let Trip Advisor know too. Glad I found you on Budget Travel.
Thanks for the empanada récipe, and making our trip go smoothly!
Will send you a picture from my I phone. Linda
Will definitely recommend you to all!
(5 / 5)Just a line to thank you for providing such a stress free trip that you arranged for my wife and myself
Just a line to thank you for providing such a stress free trip that you arranged for my wife and myself from Buenos Aires to Santiago and Iguazu and return.
All your arrangements went perfectly and the agents in Santiago and Iguazu were very helpful and courteous. We enjoyed our stay in the Sheraton in Iguazu.
We were sorry for the delay in our arrival from Iguazu to Buenos Aires but it was outside our control !
We return this evening to Madrid.
Thank you again,
(3 / 5)Thank you for making my experience in Santiago, Buenos Aires and Iquazu Falls very memorable
Here is my feedback on each of the tours we did with Say Hueque
Dec 15/15 Santiago de Chile
City Tour with Alex. Good tour of the city but very little time was spent in the centre of the city, I expected that we would visit the interior of some of the historical bldg. like the cathedral, main post office , the Presidential palace but we only saw the exterior. That was disappointing. In our itinerary it stated “ending the tour in a Handicraft boutique where you will enjoy a delicious pisco sour. That did not happen, we spend maybe 30 seconds walking through a handicraft market (no stopping to look at the goods and certainly no pisco sour was offered. A small detail, however Say Hueque needs to deliver on what the itinerary states. You need to strive for credibility.
Dec 16 Tour to Concha Y Toro Winery
This was a great tour because of the excellent tour guide at the Winery. We also had a great lunch at the winery and a great conversation with Alex. This in my opinion was the best tour
Dec 17 day at leisure
We did not book any Say Hueque tours on this day rather did our own thing.
Dec 18 Santiago to Valparaiso and Vina del Mar
Our guide (a lady and I forgot her name) was not very talkative but did provided some basic information as we travelled to Valparaiso. Once in Vina del Mar she did provide a commentary on the city and its history and buildings. She took us to a Fish restaurant for lunch which was quite expensive and when I mentioned it to her later she just shrugged and did not offer any reason why we did not have a choice of restaurants. The hotel (Palacio Astoreca Hotel) was absolutely delightful and was in an excellent location for us to explore the town on our own the following day.
Jan 10/16 Buenos Aires
Our pick up from the cruise ship dock to the hotel was excellent. We got an excellent tour of the city as we made our way to our hotel. We arrived around 10 am in the hotel (Savoy Hotel) and lo and behold they had our room ready and waiting for us!! How splendid as we did not expect this. Our room was lovely and the location perfect. The hotel staff were extremely helpful in providing us information of what to see and where to go (it was Sunday so a lot of places were closed). We had a great day exploring the city by foot . I would highly recommend this hotel.
Jan 11 Buenos Aires city tour and Tango Show
Excellent city tour, Patty was an excellent guide, provided us the historical and cultural overview of the city and it’s important landmarks, areas, and buildings. I loved Buenos Aires it is a great city with so much diversity and interesting areas. Although the dinner and Tango Show was great it was too much for one day. I would have preferred if we had the city tour one day and then the Tango show another day. Perhaps the logistics of this is not possible but just wanted Say Hueque to know how I felt about doing too much in one day.
Jan 12- 15 Iquazu Falls
The flight to Puerto Iquazu was on schedule and the transfer to the hotel well done. The La Aldea de la Selva hotel was very disappointing. The room smelled musty, air conditioning noisy and sporadic, no hot water, and everything was old, service was poor and the food very expensive and not good at all. I would not recommend this hotel at all. Definitely at 2 star hotel in my opinion.
However our Argecam guide for the two days at the falls was absolutely excellent. He was very experienced in assessing people then managing them accordingly. Very perceptive and good at what he does. He by far was the most excellent guide we had during our whole experience with Say Hueque. I thoroughly enjoyed Iquazu Falls. I did not realize there would be as much walking on both sides of the falls and I managed okay as I wore good hiking shoes. Some in our group had difficulty with all the walking and many did not have proper footwear. I would highly recommend that you advise all guests planning to take this tour that they should be in good physical condition as a lot of walking in a hot and humid climate is required. It is best to be prepared rather to be taken by surprise.
All and all I enjoyed my extra trips with Say Hueque which complemented the cruise around the tip of South America and into Antarctica that was the main reason for my trip to this part of the world. I would recommend you to others travellers who are thinking of spending some time in either Santiago or Buenos Aires. Although your trips are quite expensive in comparison with trips by other agencies in South and Central America I felt I got my money’s worth.
I hope this feedback helps your company to strive for continuous improvement to better serve your clients and increase your business.
Thank you for making my experience in Santiago, Buenos Aires and Iquazu Falls very memorable and best wishes for the future.
(5 / 5)It is very positive and reflects our great satisfaction with the arrangements made by Say Hueque for us.
We have posted an entry on Tripadvisor, as requested.
It is very positive and reflects our great satisfaction with the arrangements made by Say Hueque for us.
I hope this helps to secure the business that your company's service deserves.
With all good wishes from us and, again, our thanks to all at SH.
Richard and Janet
ps Although we did not get to any of the carnival celebrations, we did spend a very pleasant last day in BA: Teatro Colon (wow!!!), Belles Artes, San Telmo market for the Tango etc...., and then a brilliant steak with Malbec!!!
(4.5 / 5)I hope this is helpful and thank you so much for taking such good care of us.
Sorry it has taken me so long to get back to you but, I started, then stopped with my reply to you. I was very happy with the entire trip, and glad that all the internal flights were fine, with little to no delays. We liked all the hotels, with the only poor experience in El Calafate when the hotel had a fire, which was beyond anyone's control. We unfortunately had to waste the rest of the day being shuttled to and from their sister hotel where we had to wait in chaotic conditions. I recognize that I basically selected all the hotels myself, so, I have no complaint with your services. Of course, the Alvear I felt was worth the splurge for the one night we stayed, especially since we had the luxury of a bit of extra time there our last day. At Bobo, which seemed like a nice hotel too, we were there such a short time, we did not have a chance to try their restaurant, which I hear is very good, or their breakfast even, since we had to leave by 7 am, and their breakfast service had not started yet. We also really liked the Arakur Hotel, which I would highly recommend as also worth the extra splurge. Their amenities were wonderful and we took advantage of taking a free 3 hour hike with the hotel's staff, their wonderful indoor/outdoor pool, excellent
There was only one error in the final itinerary which I was given - in Ushuaia, the trip to Isla Martillo was mistakenly put down on the itinerary as with another tour operator. Fortunately, I went early and after I made inquiries realized that it was a mistake on the itinerary. I would therefore definitely recommend to your clients to take all their vouchers with them. If I hadn't I might have missed that tour. In addition, they required the vouchers be presented.
All the excursions were good and if I were to have changed one thing, I might have spent one less day in Ushuaia and spent that extra day traveling to el Chalten, but, I am not really sure about that...
I thought long and hard before I booked the trip with you since I felt that I could have done it on my own for a lot less by booking everything directly on the internet. Perhaps unlike many travelers, I do extensive research myself, which is why I selected the hotels, the Australis boat trip and even the special they had adding the 2 nights in Arakur Hotel through Australis.
At the end, I booked it through you in order to have a contact in Argentina, in case anything went wrong, especially since we were taking so many internal flights (5!). I appreciated all the services you provided and I thought you personally were an excellent guide on our half day with you in Buenos Aires. I am also grateful that despite the approximately 12 hour delay in our flight arrival time, you were there at the airport with our car and driver.
Overall, I would certainly recommend Say Hueque's services, especially for those who do not necessarily wish to do all the planning themselves, since your recommendations are good and your service was always prompt and reliable.
I hope this is helpful and thank you so much for taking such good care of us. It was a wonderful trip and I look forward to returning to Argentina and visiting the northwest area and many other areas we did not have a chance to visit this past trip.
All the best,