Select a Region
(4 / 5)You coordinated the land content, local transfers and flights to make it a smooth trip with minimal overlaps and provided good contact details for us to use if we were in difficulty
Please see below answers to your questions and I am happy for you to use my comments in your marketing:
I chose Say Hueque because it was able to work with me to develop a 30 day tour of some of the most interesting places in South America spread across 3 countries. I obtained Say Hueque contact from the website search I preformed.
You coordinated the land content, local transfers and flights to make it a smooth trip with minimal overlaps and provided good contact details for us to use if we were in difficulty.
Our favourite hotel was Aranwa Scared Valley. The hotel was very well designed. The rooms were spacious, modern and had all the extras you would see in a good 5 star hotel. The grounds were well maintained and the landscaping was very interesting. Besides a theatre with evening shows and popcorn, there was an art gallery, well restored church, great pool area and many dining options. The staff were always helpful and worked well with our travel agent manage our bags left behind.
The day trip to Valpariso and Machu Picchu, were the best!
Alejandro in Santiago was the best guide on the whole tour.
Yes, perhaps better warn guest about counterfiet money in Argentina. I took $2000 peso from an ATM in Buenos Aires and $300 was fake. Also bus drives coming to pick up guest should check the guest names when collecting us. We were taken to the wrong tango show.
I will send you by whatsapp some photos.
Chiara & Javier Bert
Chiara & Javier Bert
(5 / 5)To conclude, we would like to say a big THANK YOU to you and Patricio: we had an amazing time in Argentina and we were thankful every day about our choice of Say Hueque. We felt that we had always the best option, compared to the other tourists around us :)
We were looking for a trip on Viator, a tour operator that we know worldwide. In one of the comments someone said that the tour is actually organized by Say Hueque so we decided to book directly with you! The choice was mainly done to support a local operator.
The two things that we appreciated the most of Say Hueque are the flexibility (when we asked to change one day in the program) and the fact that we had a direct contact with the operator.
Patricio supported us greatly per chat and email, and Patricia sent us very interesting info during the trip.
This personal contact has been very appreciated and made the difference compared to booking via a big agency.
The Hotel Boutique Lacolet in Punta Arenas was fantastic! The room, the bed, the nice girls at the reception, the welcome drink and the fact they anticipated the breakfast for us made our stay there very enjoyable.
We also appreciated the Hotel Las Dunas in El Calafate: it was a nice surprise at our arrival in Patagonia!
Generally speaking, all the hotels were good except for the Hostal Drake in Puerto Natales.
Our favorite days have been the ones in El Chalten, trekking in the beautiful mountains with a very nice weather.
Choosing an excursion would be very hard: we liked all! If really we have to select we would say the day on the Park Tierra del Fuego with the trekking, canoeing and the very good lunch prepared there.
The level of the guides was always very good. If we had to choose one we would say the girl from Huellas del Sur with whom we went to the Perito Moreno: she was explaining very well and taking care of the needs of all the participants.
As we said we really appreciated the fact that the relationship with the agency are very "personal".
Nevertheless, as you are not an operator known worldwide, if would be very good to have some kind of "Tracking of the reservation" to make the customer feel more safe: for example a booking reference that we can use to check the status of the trip directly online!
To conclude, we would like to say a big THANK YOU to you and Patricio: we had an amazing time in Argentina and we were thankful every day about our choice of Say Hueque. We felt that we had always the best option, compared to the other tourists around us :)
Chiara & Javier
Lidia & Victor Pan
Lidia & Victor Pan
(5 / 5)All transfers and pick ups were on time; the guides were very helpful, friendly, and informative.
Thank you, Rodrigo, we are great!
Still full of marvelous memories.
We were very much impressed by the tango performance on January 3,
and Lidia may even write about it in a magazine.
Can you send us the name of the theater and maybe a link to its webside?
Below are our replies.
We may prepare our pictures and send them to you later.
With kind regards,
Lidia and Victor
(5 / 5)Our trip was absolutely fantastic though and I didn't want it to end!!! We will definitely be back someday. I was really glad I used Say Hueque to help plan the trip because it was much better than if I had tried to do it on my own
I found Say Hueque on google. I had contacted another travel company first and was disappointed that when they saw our budget they said they couldn't help us. On google Say Hueque was the most popular travel agency, so I tried emailing and Patricio was extremely helpful, and was able to accommodate our budget.
Everything was very seamless- not having to worry about transportation was great, the whole trip went very smoothly
All the hotels were great! At Parque Calafate we loved the spa upstairs. The location was convenient also. Kau Yatun hotel was beautiful and very comfortable and had an excellent breakfast. It was also great how in both hotels in Calafate had wifi in the rooms. Pudu lodge in El Chaltén was a bit more basic but covered our needs. Hopefully next time we visit El Chaltén they will have better access to internet, the satellite internet was very slow and only available in small amounts.
The glacier excursions were my favorite. Mini trekking on Perito Moreno was great, so I added on Viedma ice in El Chaltén which was awesome.
Natalia on Viedma ice was excellent. She was more informed about the natural features of the glacier and landscape, which I thought the guides at Perito Moreno could have been more detailed about.
I would say only that the Perito Moreno tour was a bit slow in the beginning with a long bathroom stop and people on the tour straying away and making the rest of us wait. It was almost 3 hrs before we got to the beginning of the hike. As I mentioned before too I wish they spoke more about the geologic features of the land and ice.
Our trip was absolutely fantastic though and I didn't want it to end!!! We will definitely be back someday. I was really glad I used Say Hueque to help plan the trip because it was much better than if I had tried to do it on my own. With how much money we spent we were really happy and comfortable with the hotels and adventures. Thank you!!!!!
Xavier, Paul and Nadine
Xavier, Paul and Nadine
(5 / 5)Thnx for the great vacation!. We look back with joy.
We had a good flight back home.
We miss Argentina and all what we have seen.
Like you asked we answered your questions.
We were searching for a traveling agency who could give us a good, payable and varied program. Important was also the independence we had. We were glad that everything was good organized (transport, hotels,..) We find you by searching the net. We read your trips and read some reviews. At the first contact we had already a good feeling.
The combination of independence and organization was very good. Hotels, tours, transport was arranged in advance. Everything went as it was planned. Therefore we had also time for ourself.
Las Dunas was our favorite hotel, although some could be renovated. The view over Lake Argentino was amazing. The hotel wasn’t situated in the center, but they offered a free shuttle service to the center every hour.
That is hard to say. There were several excursions who were top. The Bike tour in BA was super. The way we discovered the city was top. It was the best way to see the city in one day. The trip to Perito Moreno was top as well. The noise and the diverent colors of the ice: waw. The experience to see falling pieces of ice in the water.
We had only two private guides. During the bike tour in BA was our guide Miguel and at the Iquazu waterfalls was our guide Adrian. Both guides were great. Both were perfect guides : They gave the perfect explanation, but they gave us also the freedom to explore the area ourself. If we had a question, they gave us a satisfactory answer.
The BA City Tour wasn’t an added value. First of all they didn’t picked us up from the hotel. Lucky your intervention solved the problem. The City Tour was just with a van riding through the city without a stop. We couldn’t step out and look around. The explanation of the guide was limited. We would not do it again this excursion. Besides that everything was good organized. Good job Rodrigo!
Thnx for the great vacation!. We look back with joy.
Javier, Nicolás y Ma. Eugenia
Javier, Nicolás y Ma. Eugenia
(5 / 5)Estamos muy agradecidos por el servicio. Ojalá nos veamos en otra oportunidad.
Buenas noches Rodrigo un cordial saludo.
Contestaremos a continuación los puntos de la evaluación:
1. Una colombiana que tiene un hostel en Buenos Aires (Lina´s Tango House) nos lo recomendó y nos dirigimos a la página web.
2. La coordinación de las actividades, horarios, reservas de vuelos, responsabilidad.
3. Todos fueron buenos, pero queremos resaltar las buenas instalaciones del hotel El Pueblito en Iguazú y la cálida y excelente atención en La Rosa de los Vientos en Ushuaia.
4.El mini- trekking en el glaciar Perito Moreno.
5. Todos fueron muy competentes y atentos. Quisiéramos resaltar los guías en el Glaciar y a "Esteban", de Canal Fun en Ushuaia.
6. Solicitar mejor cobertura de Wi-Fi en los Hoteles. Sólo funcionó bien en Iguazú.
Estamos muy agradecidos por el servicio. Ojalá nos veamos en otra oportunidad.
Javier, Nicolás y Ma. Eugenia
(5 / 5)La organización fue fenomenal, todo increíblemente bien coordinado, pero al mismo tiempo éramos independientes y viajábamos solas. Además, nos ha gustado mucho vuestra elección de excursiones y de agencias, nunca nos sentimos como el clásico turista en grupo que viene llevado por acá y por allá como una manada de gente.
Encontré a Say Hueque con una búsqueda en Internet porque quería organizarme yo el viaje y viajar de manera independiente pero apoyándome a una agencia basada allá y teniendo las reservas hechas. Desde el primer momento me quedó claro que Say Hueque era la única que correspondía a nuestras exigencias, todas las demás ofrecían viajes más organizados y casi de grupo que no nos interesaban. Y Ezequiel fue fenomenal en incorporar todo lo que le pedimos, todo lo que queríamos hacer y hacernos el viaje a medida. Aunque esperé a las respuestas de todas las agencias a las que había contactado, sabía ya desde el principio que iba a escoger a Say Hueque. :)
La organización fue fenomenal, todo increíblemente bien coordinado, pero al mismo tiempo éramos independientes y viajábamos solas. Además, nos ha gustado mucho vuestra elección de excursiones y de agencias, nunca nos sentimos como el clásico turista en grupo que viene llevado por acá y por allá como una manada de gente.
Quiero aclarar que los hoteles nos han gustado muchísimo todos. Si tengo que seleccionar, tengo que indicar El Barranco en El Chalten y L’Hotel Palermo. Los dos sobre todo por lo super agradable y disponible que es el personal y por el trato que recibimos. L’Hotel es una joya escondida, una maravilla con su patio y jardín, muy bien cuidado todo. El Barranco tiene habitaciones grandes, limpias y luminosas, y sobre todo en los hoteles el personal es super lindo!
Yo creo que el trekking en el Perito Moreno es algo tan absolutamente increíble y único que tiene que tomar la primera posición, pero también nos gustaron mucho mucho la excursión de Torres del Paine y la navegación en el canal Beagle. L
Florencia de Canal Fun merece mención especial porque es tan, tan agradable, simpática, solar y disponible.
Personalmente lo único que nos decepcionó fue el city tour en Buenos Aires, pero tal vez fue un problema de expectativas nuestras. No teníamos intención de hacer el city tour, luego mi amiga se lastimó una rodilla y no podía caminar mucho, entonces en lugar de patear todo el día la ciudad decidimos hacer un city tour. Puesto que nos quedaba a ladito, fuimos a vuestra agencia en Palermo para reservar un city tour. Hacia un día esplendido y teníamos esta idea de estar sentadas un par de horas al sol y al aire en el segundo piso de un bus al aire libre, disfrutando del verano y admirando la ciudad a 360 grados. En lugar de eso, nos encontramos encerradas en un minivan con aire acondicionado, vistas limitadas y francamente no vimos ni aprendimos nada nuevo con la guía. Tal vez como dije antes fue una cuestión de expectativas, pero jamás se nos describió el servicio así y nosotras tomábamos como un hecho de que se trataba de uno de estos autobuses city tours para turistas y no se nos ocurrió preguntarlo. Creo que estaría bueno aclararlo cuando se vende este servicio. A nosotras no se nos ocurrió siquiera preguntarlo porque para nosotros viniendo de Europa no es estándar que un city tour esté hecho en un minivan encerrados así, en Europa si no se pide específicamente un tour privado los city tours se hacen con autobuses y todos con segundo piso al aire libre. Lo único que nos dijo vuestra compañera fue que no podíamos subir y bajar.
Un saludo de una Bruselas muuuuuy fría!
(5 / 5)I loved the freedoms allowed by traveling with you. I travel alone most of the time and it was perfect for me...
1. I choose Say Hueque because of the good reviews a saw and read about on line... and was very impressed with your web site and itineraries.
2. I loved the freedoms allowed by traveling with you. I travel alone most of the time and it was perfect for me...
3.i loved all the hotels but if I had to choose just one I think it would be L hotel in BA.. the location, landscaping and layout were beautiful and every staff member I felt with were some of the nicest genuinely friendly and helpful people I have ever met.
4.my favorite activity was of course the W trek but all excursions were great.
5. I would name Rodrigo, dont know if he is a guide tho.. he kept me easy and unworried and he always did his best at all times.
6. no improvements I can think of, just keep up the great service and options you already provide....
(4 / 5)I especially liked that Say Hueque would check in with my sister and I during our trip; just asks how we were doing and if we needed anything else from them. They also added suggestions on things to do and places to stay while we worked together to plan the trip. It's that extra amount of helpfulness that made me really like Say Hueque and I might actually start working with more travel agents in the future.
I googled numerous travel agencies in South American and Say Heuque was the first company to respond politely and promptly. Patricio was very friendly and willing to work with all the changes I kept making in my itinerary.
I loved being able to walk off a plane or bus and know that someone was there to meet me and take me to my hotel. Made everything go smoothly and I didn't have to worry about dealing with taxis, being harassed, etc. All excursions I asked for were for the most part in small groups, just as advertised, and with good companies and friendly guides. The stress of making sure everything happened in a timely manner and was organized was taken care of by Say Hueque, so I only had to show up when I was told to and enjoy myself.
I only stayed in one hotel that Say hueque booked and that was the Jasy Hotel in Iguazu. i thought it was lovely. Slightly outside of the center of town (1 km), but the beautiful jungle setting and large rooms made up for that. Plus great breakfast and I was told by other guest that they served great dinners.
Loved walking on the Perito Moreno Glacier. It was amazing. The guide was super nice and the glacier was beautiful. The tour to see the penguins in Ushuaia was also a great half day trip. We were suppose to be on the full day trip, but turned out that we got booked on the half day excursion which ended up being better because we only had 10 people in our group as opposed to 50 (if we'd been on the full day).
Ricardo from Puerto Varas - LS Travel that took us to Frutillar was amazing. He really knew how to talk to people, spoke equal amounts of Spanish and English, making sure to include everyone in the conversations, not treating the English speakers as a sidetone.
We ended up with an airline strike, trapping us in Ushuaia. I know that Say Hueque informed our next destination hotel and tours we would not be arriving on time, but they did not tell us. If there is another strike or a cancelation on some travel plans that Say Hueque booked, I feel you should tell all parties involved - the hotels, the tours, and your clients (us) that something happened. It was not fun sitting in an airport for 6 hours when all we needed to do was actually just call the airline to find out we could get new tickets for 3 days later. We didn't even need to be at the airport and we could have avoided going there if we knew ahead of time, like Say Hueque did, that there was a strike
Overall, I believe that everyone we meet and talked to at Say Hueque was wonderful. At no time did I feel like I was cheated or scammed. I've never used a travel company before and for this being my first experience with one, I was very unsure at first, but after touching down in Buenos Aires and being met by Rodrigo, a travel host, who gave us his email and phone number and told us to call anytime if we had questions or problems, I was reassured.
We experienced a few hiccups in our journey for the month we were in Patagonia, but Rodrigo and Patricio promptly responded to my emails and the 24 hour hotline really is 24 hours. The issues were resolved and our trip wasn't hindered at all. Everything always ended up working out. The airline strike issue was the only flaw with Say Hueque, but I don't think they are used to dealing with plane strike since they are very rare, so i can't fault them too much. Plus the strike effected tons of Say Hueque travelers, not just me and my sister, so Say Hueque did have their hands full.
I would definitely recommend Say Hueque to anyone going to Argentina or Chile. I usually plan everything by myself, but since the countries are so big and it is hard to book buses, planes, and some tours from America (month priors to actually going to the countries and during the high tourist season), it was very nice to know that I had a personal travel agent helping me make the best possible trip I could with the amount of time I had for vacation and total amount of money I planned to spend for the trip. Everything worked out quite well. I very much enjoyed by trip, the tours that I went on, and knowing that everything ran smoothly.
I especially liked that Say Hueque would check in with my sister and I during our trip; just asks how we were doing and if we needed anything else from them. They also added suggestions on things to do and places to stay while we worked together to plan the trip. It's that extra amount of helpfulness that made me really like Say Hueque and I might actually start working with more travel agents in the future.
I'll post something to travel advisor as well. Thank you for everything Rodrigo. You've been amazingly helpful and i had a great time in Patagonia.
(5 / 5)La verdad es que nos fuimos de Argentina contentos con la experiencia. No tenemos queja alguna de la organización del viaje
Buenos días Rodrigo.
La verdad es que nos fuimos de Argentina contentos con la experiencia. No tenemos queja alguna de la organización del viaje.
Todo fue sobre ruedas. Bien organizado. Buenos hoteles
Yo eché en falta algún trekking por la zona de Torres del Paine y me hubiera gustado llegar hasta Salta, pero entiendo que por dinero y tiempo no pudo hacerse.
Quizás hubiera cambiado un día de caminata en Torres del Paine por un día en Buenos Aires, pero como dije antes, entiendo que por fechas y costes era un viaje complicado.