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(5 / 5)We have no comments related to improvements as we were over the top pleased with our encounter with the agency and people.
Good Morning Rodrigo,
Snowing here in the north woods of Wisconsin USA. Just thought you might want to know that. Marc and Phil are out burning some brush piles. Busy all around.
We found Say Hueque through an internet search that Marc initiated and from what he read and the reviews noted he decided to make contact which was a very wise decision. Loved the accuracy of the transports and assurances that they were there on time.
It is very hard for me to select a best part of our experience with the travel service, but if pressed I would have to say the people working for the agency. Their warmth and competence was outstanding. Each excursion was different enough and interesting enough to stand on its own merit.
Our favorite hotel was the Bellini, due to the staff that work there and the overall ambience and location of the hotel. Never have that solid of service at a hotel.
Excursions as noted above were great. Salta and all that it entailed was exceptional in the breadth of experiences and Iguazu Falls area was breathtaking, only wished we had stayed another day to explore further.
The guides were one of the highlights of the trip. Raul out of Salta was so impressive in his quiet knowledge of his home country and the perspective of place in the world. Humbling.
We have no comments related to improvements as we were over the top pleased with our encounter with the agency and people.
Special thanks to you Rodrigo for everything and Great Energy to you as you enter this next exciting phase of your life.
(5 / 5)The hotel provided was luxurious and beautiful! Such a great place to stay, staff were great and facilities were fantastic. Couldn't ask for more.
I am great thank you!
We have returned to the hotel for a couple hours until we fly to rio tonight to continue for another two months in Latin America. Yay!
The hotel provided was luxurious and beautiful! Such a great place to stay, staff were great and facilities were fantastic. Couldn't ask for more.
But oh the falls, they were magnificent! Indescribable in their beauty!
We did bioth sides and they were so much more than we could ever have imagined!
The tour guides were fantastic very good English very friendly and made out journey through the falls great!
We found say hueque through the internet while searching for Tours to the falls, and the itinerary looked the best, and was a great price.
Sadly we only did two days with the tour including the bus to iguassu from buenos aires which was fantastic! The sleeping bus with reclining chairs were so comfortable and a great way to travel, a little tricky to find the bus at the beginning to board but that's nothing to say about the company more the Retiro bus station issue. There was no one to ask for help or information and as we speak very limited Spanish that was a little difficult but we got through!
The only fault was not being picked up at the iguassu bus terminal as our bus was late, and when we arrived none of the phones or computers were accessible at the bus terminal so we then had to pay for our own taxi :(
But all in all a great tour and we enjoyed it thoroughly.
Comments About:Iguazu Falls
(4 / 5)Everything was well organized and we didn’t have to worry about what to do the next days.
We really had a good time with our program and it was great that we were able to change the excursion in Ushuaia so that it fitted well for Guylann.
We find your website with google search.
Everything was well organized and we didn’t have to worry about what to do the next days.
All the hotels we had were very nice. Our favorite was the one in Puerto Natales as it is new and we felt nearly like at home with very nice personal. The one in Punta Arenas was also very nice in that old charming house and there was the best breakfast (eggs done on demand and nice buffet).
Perito Moreno (Big Ice) was amazing even if the guide was not the most friendly we’ve had.
The only thing that did not go well was the first transfer from the bus station to our hotel in El Calafate. It is true that our bus was late due to problem at the border but then nobody was waiting for us and after calling the local contact they just told us to take a taxi. We had paid for that service and we did not feel that they were concerned about the fact that we had to organise ourselves. But in the end, it is just a small problem, but could be annoying anyway.
I’ve just added a review on Trip advisor.
Angela Kim Sing
Angela Kim Sing
(5 / 5)Say hueque did an outstanding job and we could not be more pleased with our tours.
I have posted a review online. Thank you so much – we thoroughly enjoyed our time spent with you and Adrian (Iguaza falls). Both tours were very well executed and the highlight of our south america visit.
Say hueque did an outstanding job and we could not be more pleased with our tours.
If you ever find your way to Vancouver, Canada – please hang onto my email and don’t hesitate to look me up. [My North Face hikers are still holding up well – I think you got a bad deal.
(4 / 5)Thank you for all your work and will recommend you to anyone who wants a travel agent in Argentina or Chile.
We are well. Our flights back were fine, just long. We had a wonderful holiday but it is always nice to be home.
I first saw your name when I did a search for tour companies in Chile and Argentina. I also read some recommendations on Trip Ad visor. I did contact some other agencies. However I liked the fact that you would book for us in both countries and your prices were competitive. You responded quickly to my inquiries and to questions I had about the itinerary.
Everything was great. Our rides were always where they were suppose to be when they were suppose to be except the one day in Buenos Aires but that was because we didn't get the information of a time change until the next day. The tours were as described and we enjoyed all of them. The best part was the security of knowing that we had people taking care of us. Our first day in Santiago let us know that were in good hands with Say Hueque.
We like both hotels for different reasons. The one in Santiago was fairly new, very comfortable in a good location with restaurants nearby. There was always at least one person in reception that could speak English. We felt very safe in the neighbourhood. L'Hotel Palermo was charming. Initially we wondered where the hotel was and then when we went inside, the lobby is a little tired looking but Immediately Gabriel made us feel very welcome. Our rooms were nice. I have to say that the spray that they used in the rooms had too strong a perfume smell. It was not unpleasant but bothered my allergies. I opened the window to deal with that. Everything else was great but biggest plus of the L'Hotel was the staff. All of the reception staff was very friendly and extremely helpful. Gabriel answered all our questions, made suggestions and gave us information about places we were going to visit. He was fabulous. The others were good to but he was working most of the time we were there and really made an effort. L"Hotel's location was great. there were so many places to eat. It was a bit of a walk to the subway but very doable. Breakfasts in both were very good. Santiago had a little more variety but Buenos Aires had fresh warm buns and croissants.
My favourite excursion was the one to Iguazu Falls. The hotel there was great. I wish I had booked us to stay there 2 nights. I felt being just on the Argentinian side of the falls was enough but I'd have liked more time at the park so we could have shopped a little and just enjoyed the scenery a little more. I'd have also liked more time at the hotel to walk the paths and enjoy nature. If we had stayed another night we might have taken a cab into town to try a different restaurant and see what was there. The decision was mine but that is one thing I'd change. Also Caesar was very knowledgeable but when two of our group did not want to do the boat ride, he took them to a rest area and left them there. I had assumed that he would take them on a tour of other areas. He told those of us on the boat where to meet him and then went to look for us. Somehow he missed us and we waited for more than 30 minutes for him to return. These things happen and I appreciated that he wanted to ensure we made it to the meeting spot but I do think he should have stayed with the two people not on the boat.
I liked the city tours; they were informative and interesting. The wine tours in Chile were very good. The restaurant at which we had lunch that day was fabulous.
The Valpairiso tour was good but I'd have liked to see a little more of the city and perhaps ride more than one funicular. That's just being very picky. It was fine.
All the guides were good. they each had their own strengths. I particularly enjoyed Roberto and Juan in Buenos Aires. Our city tour guide in Santiago was very good too.
I really appreciated the sim card for my phone in Chile. I would have like one for Argentina too. It would have helped with the day that we had a miscommunication about the pickup time.
The tango dinner was too late for us. I know that you do not have control over times but starting dinner at 9 and the show at ten meant we weren't back at our hotel until almost midnight. When we are on vacation we are often up early to go on tours so a dinner hour at that time makes for a long day and perhaps a short night. Just a minor point, the restaurant was very cold. Everyone at our table,even the men, found it too cool.
Sorry this took so long to send. I tried to send some pictures but for some reason they wouldn't send. If you have any other questions, please contact me. Feel free to give my email to anyone who wants a recommendation of you.
Thank you for all your work I have posted on TripAdvisor and will recommend you to anyone who wants a travel agent in Argentina or Chile.
(4 / 5)Overall, we were very pleased with the tour and were particularly impressed with you, Rodrigo. Everything ran smoothly and was first-class. Thank you to everyone at Say Hueque.
We have returned from Antarctica and are home safe, sound, and happy. Below are my replies to your questions. Overall, we were very pleased with the tour and were particularly impressed with you, Rodrigo. We appreciated all the work you did to put us back on schedule after the late arrival of our plane. That was very helpful; we could not have done it on our own. Everything ran smoothly and was first-class. Thank you to everyone at Say Hueque.
I found Say Heque on the internet when looking for Patagonia tours.
The best aspect of our experience was in the planning--being able to get answers to our questions from someone who was familiar with the area, hotels, and tours; and having every detail arranged for us.
There was only one hotel on our itinerary--El Mirador del Lago, but we thought it was very nice. It was in a good location, attractive, friendly, the rooms were nice and clean, and the bathrooms were modern. (Due to a flight delay, Rodrigo arranged a nice hotel in Palermo that we also enjoyed.)
My favorite excursion was Perito Moreno glacier, because we got close to the glacier and had time to absorb the beauty from many angles and take pictures. However, I enjoyed them all for different reasons.
I am sorry, I did not write down the names of our guides. Our guide at Christina Estancia on the historical tour was very good. (We did the ATV tour first, then ate lunch and did the historic tour last.) Our guide in Torres del Paine was easy to understand and very nice. I remember she lives in a small town, has two young children, really loves her work, and it shows. The guide who was with us to the Chilean border spoke particularly good English and explained the border crossing very well. All the guides were friendly.
I would like to see more detail on the invoice to know exactly what was included. Much of our pre-trip communication was through emails and the final invoice did not specially list all that was discussed. For example, the transport from the airport to our hotel on the last day was not listed. I had to search through emails to verify that it had been arranged. Also, lunch for the Christina Estancia was not clear; it appeared that lunch was included, but then on the boat we learned that it was not. I would like to see each item listed: transport between airports, flight info, transport to hotel, hotel, tours, specific lunch (who provides), etc. The transportation and lunches were not clearly explained or listed. (I guess we had chosen to have a box lunch rather than the lamb, but we were not told how to get that box lunch, nor did we have a choice in sandwich.)
(5 / 5)Don't change ! You are good as you are .
Hi Rodrigo, here we are , finally recovered from the long trip back home . Here are the answers to your survey:
-I found you just browsing the web
-Perfect organization and timing: everything was on time
-Torres del Paine was of course the best hotel/ solution . Location was unique.
- No guide in particular: they all were excellent
- Don't change ! You are good as you are .
Thanks again to you all, in particular to Karen and Yuna ( and you , of course)
(5 / 5)No improvement needed — everything went like clock work.
We read good things about Say Huegue so when we planned to return to Argentina for a cruise to the Antarctic we decided we would not miss Iguazu Falls by doing a tour with Say Hueque. We contacted them far in advance and Lucia was wonderful in working out a tour that fit our needs! We are both in our 70's with bad knees so we did not want to be a group tour and hold up others who could move faster than us! Lucia drew up a perfect plan for us with private drivers and private guides who met our every need. The driver met us at the airport, took us to our hotel and returned a couple of days later for our flight to the Falls. We were met at the local airport for a ride to our hotel and our local guide was there right on time to start our adventure. We were able to visit both Argentina and Brazil for views of the Falls that will be remembered the rest of our lives. Patty was our primary contact and made sure we had the proper paperwork for our hotel by the Falls as well as for our drivers. Maryl was our guide in both countries for our visit and was very understanding and pleasant as we made the journey at our pace! She always had interesting facts and information about what we were seeing and we truly appreciate her help in making our visit as physically easy as possible.
No improvement needed — everything went like clock work.
Thanks so much!
(5 / 5)Everything about traveling with Say Hueque was excellent. Everything was well organized, tours were everything I hoped for and more, tour guides were outstanding.
I searched the Internet and after looking at many companies, thought Say Hueque met my needs the best.
Everything about traveling with Say Hueque was excellent. Everything was well organized, tours were everything I hoped for and more, tour guides were outstanding.
All the excursions were wonderful. My three favorites were Iguazu, the day trip into the Andes and the day trip from Salta to Parmarmuca. My least favorite was from Parmarmuca to the place north ( sounds like Humamacha.)
I think this is the best tour I have ever been on. Ezequiel and Rodrigo made me feel very comfortable from beginning to end.
I would not hesitate to recommend Say Huque to anyone visiting Argentina.
Janet and Skip Richards
Janet and Skip Richards
(5 / 5). I now have the time to write and thank you for the wonderful experience you and all the other people involved provided.
We are finally home from our wonderful vacation to Buenos Aries and the Antarctic cruise. I now have the time to write and thank you for the wonderful experience you and all the other people involved provided.
We really appreciated your city tour. You took us to places that we had not been to on the first city tour...San Martin Plaza, the Café Tortoni, San Telmo with the bar and market.... just to name a few. You gave us so much information and shared the love of your city. The bottle of wine in our room at the hotel was a very nice surprise. We do love the Argentina wines! Thank you so much for the nice gift.
Please pass on the Gaston how wonderful he was to two old out of shape people who don't do well in the heat. He also gave us so much information about the Falls and the area. After the Devil's throat walk, he got us a ride on a golf cart to the lower trail so that we would not miss the boat ride. The only problem was he said the stairs were all down hill. It never occurred to me that at some point you must go up hill also. He did leave the better stairs for the trip back, but they were a killer. We have no steps in Florida, everything is one story or has elevators! Anyway, I made it, and was glad that I did do the boat ride. After that we were too tired to do the upper trail. Gaston suggested that since we were staying inside the park to do the walk the first thing the next morning before checking out of the hotel. We took his suggestion and had a much cooler walk that next morning. Our room at the Sheraton did have a beautiful few of the Falls. I'm glad I chose to stay there.
Loved the Tango show. I liked the way they did the show from a historical aspect. The dancers and singers were excellent.
I thank you, Patricio, Gaston, and all the drivers who made this stay in Buenos Aries so great.
Janet and Skip
PS We had great weather and smooth seas for the cruise. Saw millions of penguins!