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Lee & Woo Family
Lee & Woo Family
(4 / 5)First of all, thanks for planning the nice trip or us. Everything turned out great!
Hi Rodrigo and Ezequiel,
First of all, thanks for planning the nice trip or us. Everything turned out great!
I found Say Hueque on the web. Speaking with Ezequiel gave me confidence that this is a trustworthy travel agency. The price seems reasonable as well.
Except for the first-day outing (which I understand that some guides got sick), the best thing about the trip was that most of the time you were very punctual. Every excursion has gone according to plans. No surprises!
By far Los Cauquenes Hotel in Ushuaia was our favorite hotel! The scenery, the services, restaurants and the facilities were very nice.
The tour in Buenos Aires was very nice. The tango show was incredible! All the trekking in El Chalten were great and absolutely beautiful! The excursion in Ushuaia was easy and fun, especially the Penguin Colony.
Our guide Patty in Buenos Aires was very knowledgeable and very sincere. We liked her a great deal!
As I mentioned to Rodrigo on the bus back to the airport, the one-night stay in El Calafate on Dec. 28 was unnecessary. We had to pack, check out, check in again, unpack and just waited for a ride to the airport the next day.
We rather stay at El Chalten that evening and go straight to El Calafate airport the next day. That way, we get to enjoy El Chalten more. There were plenty of time to make the late afternoon flight.
(5 / 5)it was the trip of a lifetime and I highly recommend Say Hueque.
I did quite a bit of research before choosing Say Hueque. We were looking for a more independent experience but also needed advice on hotels, special excursions and the itinerary. I called Say Hueque and was connected to Ezequiel who was incredibly knowledgeable and helpful. That was my one and only call as I felt very confident that the perfect trip could be planned with Say Hueque. The itinerary was sent and I corresponded via email and by phone several times and each time, I received a thoughtful and helpful response. Payment was easy and the entire experience was without issue. As it was our first time traveling to Patagonia, questions about insurance, air travel within the countries, safety, were all important to us.
The best part of traveling was knowing I had an itinerary yet also knowing that we had the ability to do many things on our own. From the time we were excellent greeted at the airport by Rodrigo to the last ride to the airport also with Rodrigo everything was perfect. Excursions were on time, we met great people- all the guides were amazing and knowledgeable and I felt they really liked what they were doing. I never doubted at any time that we would be left somewhere or not retrieved on a particular day.
We loved all the hotels but our favorite was Kau Yatun in Calafate where we stayed for 4 nights at different times during the trip. I loved the fact that it was a former ranch and that it was close to town but away from the noise and crowds- although I would say there are no crowds in Calafate! The front desk concierge -Mateos was amazing. He offered us bicycles and suggested great places to eat and see. On a very early excursion day, where we had to be at the bus terminal at 5:30AM, he made sure our taxi was waiting and asked his colleague to arrange an early breakfast for us. Wow! This went above and beyond. The hotel itself offers great views, a very welcoming lobby lounge, nearby horses and dogs and a very friendly staff. The rooms were perfectly comfortable and the wifi was always working.
We had two favorites- the first was the cruise to Perito Moreno where we got up close and personal with the glacier and the icebergs. The second was to Torre del Peine- it was a great day and we saw a lot but I would have liked staying for a few more days to explore the park.
All the guides were great- I did not write down any names but I remember Julia and the guide at Estancia Cristina was fantastic. Of course, Rodrigo- though not a guide- was a wonderful welcome host and was always available by phone and email, I must highlight.
We had a perfect trip. Nothing went wrong, everything was beautiful. The People in Argentina and Chile of some of the most friendly and the food was excellent. The only item I would comment on is the last few days. Making the long 6 hour bus trip to Chile- Puerto Natales and only staying two nights and one day in Torres del Peine was very tiring. Having to go back to Calafate with many hours to kill before going to the airport was a bit much. Perhaps flying home from Santiago or rearranging the Chile part would have made the last few days less tiring and with less travel. Other than that- it was the trip of a lifetime and I highly recommend Say Hueque.
(5 / 5)We found many good recommendations regarding Say Hueque
We found Say Hueque on line while searching for tours in Argentina. We found many good recommendations regarding Say Hueque. Quality of the guides and attention to detail. No missed pickups or scheduling issues.
Susan & Gayle
Susan & Gayle
(4 / 5)We really had a fabulous time and would definitely recommend your services to others and use ourselves again
Thank you for checking in. We did indeed have a fabulous trip thanks to you and all of your / your teams assistance.
Just got home a few hours ago and about to dive into my pictures :).
Every thing was Really great and ran like clockwork (except for strike of course!).
Only discrepancy was vouchers said a few things differently than what happened (shared vs private service from Calafate to airport 28/12; and Sheraton stated full board on voucher although we knew only breakfast was
included). Not an issue for us but wanted you to be aware. Guides were great and everybody was so incredibly hospitable and friendly and enjoyable.
We really had a fabulous time and would definitely recommend your services to others and use ourselves again
Thank you again for everything and wishing you and yours a very happy healthy and safe 2017 as well!!
Susan & Gayle
Tom & Erika Goosens
Tom & Erika Goosens
(4 / 5)We really enjoyed our visit to Argentina, had also nice catching up with my family who lives in Buenos Aires and we really liked the organisation of Say Hueque.
First of all I wish you a happy New Year, a lot of luck, health and joy in 2017.
I'm so so sorry that I didn't reply your email! As I think we told you, we have our own pharmacy and right after the journey we opened up and it was really hectic again. So your email got a little bit lost...
We really enjoyed our visit to Argentina, had also nice catching up with my family who lives in Buenos Aires and we really liked the organisation of Say Hueque.
Thanks for the recipe of the empanadas!
Now the feedback, finally...
Which hotel did you like the most? We liked all the hotels, all were good, clean, nice people... No preference.
Which was your favorite excursion? Iguazu falls, breathtaking the Argentinian and the Brazilian side!
What was the best of traveling with us? Traveling, as in way of transportation? The night bus from Iguazu to Buenos Aires
Is there anything you think could be improved? Thelong bustrips in little busses from Salta and back, but maybe there is no alternative. Don't get me wrong, the organisation was good, there were friendly guides and the things to see were nice, but just the way of transportation was a bit less.
The organisation was really perfect and in detail. Every day there was someone to pick us up, to make sure we were ok, etc. The guidelines with the time of pick up, were very helpful.
I just gave the organisation an excellent rating for world's best tour operator. :)
Tom & Erika
(5 / 5)We had a wonderful trip planned by Say Hueque and will recommend to others who plan to visit Argentina.
Thanks for checking in with me.
We had a wonderful trip planned by Say Hueque and will recommend to others who plan to visit Argentina.
Selected this travel agency as a result of TA reviews and very happy with service. Worked with Ezequiel and after several weeks of emails back and forth, a 2 week itinerary for Iguazu Falls, Buenos Aires and Patagonia was developed. This included hotels, transfers, a few guided tours and domestic flights. I selected from a hotel list in the 'moderate' price hotel price range and chose Sheraton (not moderate but worth the extra charge due to location in Iguazu), L'Hotel Palermo in Buenos Aires, Cauquenes de Nimitz in El Calafate, Kau Lodge in Puerto Natales and Lumajian in El Chalten, all of which I reviewed separately, and very well. One service that really impressed me was receiving the boarding passes for all domestic flights which certainly was a convenience. As soon as the itinerary was booked, Say Hueque put me in touch with a travel company, Exito Travel, to book the international flights and they were less money than if I booked myself so very happy about that. A representative from Say Hueque would either meet us personally or contact us via hotel reception in each new location and provide maps, vouchers and local contact info so we felt we were always very well connected in case any issues arose during the trip.
Say Hueque used a local travel company during the Patagonia portion and they were responsible for all the travel between Patagonia locations.
My only complaint, but a VERY big one directed at the local travel company, Huellas del Sur, was our very late pick up on our last day from Cauquenes es de Nimitz hotel in El Calafate for ride to airport. (And completed their survey with excellent ratings before realizing how late we arrived at the airport!) It was a shared service van which was typical and not a problem except that we didn't arrive at the airport until after 11am for a noon flight, and had about 30 people in front of us in the security line at 11:45. My family, and the others from Argentina on the same shared van also going to Buenos Aires, asked people ahead of us if we could go before them as it was clear we would not make the flight otherwise. Fortunately many allowed us to go ahead after showing them our boarding passes with a noon flight time Quite unsettling to hear your name in Spanish over the intercom asking you to report directly to the gate!
Vincenzo and Lisa Green
Vincenzo and Lisa Green
(5 / 5)Again, many thanks to you for organising such an amazing trip which hasn't finished yet !!
Wishing you and your staff a very happy Christmas.
We are having a wonderful trip, thank you. Not only have we seen incredible places, but we have had
extraordinarily great and very knowledgeable guides from Mary in Puerto Madryn to Ramirez here in Salta.
These are not the only ones to be mentioned and we would like to write more when we have more time!
Again, many thanks to you for organising such an amazing trip which hasn't finished yet !!
Best wishes Sandra, Vincenzo and Lisa
(4 / 5)The best thing travelling with Say Heuque was the feeling of confidence of being well cared for
Sorry I could not write earlier. Arriving home from Argentina at midnight I had a flight to Ankara for a University event and once there stayed with family for a few days.
Now I am back at home in Istanbul. It is cold and grey.
I would like to elaborate on your questions as follows:
1. Reason for choosing Say Heuque was the prompt feedback starting from the first contact. Also I had the feeling that the responses to every and each question and requirement was dealt with attention in a customized manner.
I found Say Heuque on the internet, your web page was friendly and informative. I initiated the contacts, so I felt responsible towards my travel companions but in the end everyone was equally happy with this choice.
2. The best thing travelling with Say Heuque was the feeling of confidence of being well cared for.
3. I cannot point out one hotel as the best, all met expactations according to the category chosen. Only Ivy Hotel in Iguazu was a bit run down and requires a better maintenance.
All hotel personnel were friendly and helpful.
4. I enjoyed all excursions, we were also lucky with the weather.
Though not an excursion I would like to mention the Tango Show at Esquina Carlos Gardel. Personnaly I did not enjoy this show. It was a mass tourist event, only bad food we had in Argentina was served in this place. Performers, as it appreared to me the owners of the company proved that middle aged chunky people can also dance the tango, the lady singer off-key.
I think it would be good to watch tango in a more exquisite place, a club or similar if available and my advice would be to include such a choice in your portfolio.
5. All guides were good, giving a lot of information. From time to time non-stop loud speaking in both languages was a bit too much.
6. Keep going with the enthusiasm and expertise.
One small thing, which was important for me was related to the vouchers. When dealing with group of people like ours, please ask if they would prefer vouchers in each persons name. I personnaly was not comfortable to be considered as "group leader" which proved right as in Ushuaia we missed the morning Penguin tour that we were booked on. I overlooked that we should be present at the pier missing the information provided by the tour operator there, so we waited at the hotel for a pick up. Fortunately they could take us to the tour in the afternoon.
Having said almost eevry small detail, I hope I could be of help to you. Overall, we had an unforgettable trip in Argentina. People all over the country was very friedly and helpful.
I would recommend Say Heuque to anyone should they ask my advice.
I wish all the best to you Patricia for meeting us at the airport and being with us on the city tour, to Silvia and Yuna who worked on our itinerary and bookings, to Juan for the afternoon walking city tour in Buenos Aires and to Rodrigo for his presence in the airport on our last day.
Wishişng you a merry Christmas and a very happy and successful New Year 2017.
Lots of love from Turkey
Daniel Valle Ruiz
Daniel Valle Ruiz
(5 / 5)Personalmente yo quedo muy satisfecho con el servicio de Say Hueque (10 de 10) y agradezco y felicito a ti a Pia y a Ezequiel por tan buen servicio.
Antes que nada, muchas gracias por toda la ayuda brindada durante el viaje. Tuve une muy buena experiencia en todos los sentidos, los transportes, hospedajes y excursiones todo estuvo en tiempo y no hubo ningún contratiempo. De igual manera las recomendaciones brindadas fueron de mucha ayuda. A continuación están las respuestas a la encuesta que me mandas.
1. Encontré la pagina en Google y la elegí porque tenia flexibilidad en modificar los itinerarios para que se acomodaran a lo que yo buscaba
2. Todos los transportes y logística estaban muy bien arreglados, por lo que no me tuve que preocupar por nada y eso me permitió disfrutar el viaje mucho mas.
3. El de Iguazu por comodidad, sin embargo por el staff, me encanto el de El Chalten y el de El Calafate.
4. Probablemente El Chalten y Torres del Paine fueron mis lugares favoritos
5.Lamentablemente no recuerdo sus nombres, pero todos los guías fueron muy buenos y amables.
6. Personalmente yo quedo muy satisfecho con el servicio de Say Hueque (10 de 10) y agradezco y felicito a ti a Pia y a Ezequiel por tan buen servicio.
Les adjunto una imagen con vista al Canal Beagle.
(5 / 5)Our trip was a great success and we are grateful for your efforts.
I just wanted to let you know that our trip to Argentina was wonderful. All of your arrangements for our transportation were perfect and certainly made our travel free from stress. All of our tour guides were friendly and knowledgeable and we enjoyed spending time with each of them. Our accommodations were clean and comfortable.
Our trip was a great success and we are grateful for your efforts.