Sayhueque

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Trip Reviews

Say Hueque has been recommended by the most important travel guides.
We invite you to read the extracts from Lonely Planet, Time Out, Rough Guides, Footprints, Frommer’s, Let`s Go, Moon, Le Guide du Routard and Petit Fute and see what they say about us…
Below you will also find stories, commentaries, pictures from people who have used our servicies.

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George & Jane

George & Jane

(5 / 5)

We are greatful to Mariano and Pia your organization was exceptional and without any problems.

Great experience of Iguazu Falls from Argentinean and Brazilian side from our tour guide Deborah. We enjoyed our city of Buenos Aires tour with knowlegible guide.
We are greatful to Mariano and Pia your organization was exceptional and without any problems.

Thank you to all our drivers to make sure we were on time and safe.


01.05.15

Comments About:

Buenos Aires, Iguazu Falls
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Joanna Drzewieniecki

Joanna Drzewieniecki

(5 / 5)

I had a wonderful time in the El Calafate region

Hi,

I want you to know that I had a wonderful time in the El Calafate region. I liked all my tours. I didn't care at all about the weather because Patagonia is even more lovely and mysterious when the weather isn't perfect.

Your company let me choose my hotel. I chose Las Dunas without even realizing that it was one of only two hotels which were directly in front of Lago Argentino. I was on the first floor with a view directly on the lake and the changing skies over it. It was astonishing beautiful. This is a three star hotel but very good. I especially liked that the rooms are spacious. The restaurant is not that good but for me this was not such a big issue. It was good enough. The staff was very helpful.

I really appreciated the little notes from your staff checking up on me and asking if I needed anything. Senior citizens like me appreciate such things, even if we are seasoned travelers.
I just posted my complements to you online on the Responsible Travel site.

Take care,
Joanna


29.04.15

Comments About:

Patagonia

Marianne Kjexrud

Marianne Kjexrud

(5 / 5)

In Valdez we saw many animals, snorkeling with sealions was great!

Hola,

We arrived late in Mendoza Saturday. The bus trip was boring, sorry to say, but now we have seen the Argentinain landscape. Went to spa cacheuta yesterday. No wine yet but soon.

In Valdez we saw many animals but was a little too late/early for whales and many penguins. but saw 2 penguins still. snorkeling with sealions was great! They came very close. our guide Max did what he could so we would see most animals. His English might be better because sometimes he did not understand our questions.

Tolosa hotel was nice.

Pictures attached. You can freely use them if you put my name on them.

Best regards,

Marianne Kjexrud


27.04.15

Comments About:

Mendoza & Wines, Patagonia
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Jordan Councill

Jordan Councill

(3 / 5)

We ended up having to pay extra to do the things we came to Patagonia to do

There was a bit of confusion with our flights and some last minute changes with us "choosing" the 4x4 tour and them telling us that was our only option. We did have a good time on the 4x4. We loved the countryside. Pretty country.

Thank you for picking us up at the airport. We had a really rough start to the day. When we were leaving our hotel in Buenos Aires, I showed the front desk that we needed to go to the airport on our paperwork. We showed them a copy of our itenirary from Say Hueque. The greeters for the hotel explained to the taxi driver to take us to the airport. They took us to the Aeroparque for our departure. That was the WRONG airport. Our flight was booked to depart out of the International Airport and arrive back at the Downtown airport. We got out of our cab, checked in the airline desk, and she told us we are at the WRONG airport. We needed to get another cab to take us to the International airport. that cost us $400 pesos. It would be better knowing we are staying downtown, to book the departure and arrival flights from the same airport. The Downtown airport of course is the best option.

We chose to hike on our first day in Ushuaia. Because our Trekking was cancelled, we needed to see it on our own by foot. We hiked the Glacier Martial. The 4x4 Tour was nice. The food was great.
The boat tour through Beagle channel was great. We saw seals, penguins, and a few whales. We liked the small boat option. We got off on an island and walked around for about 45 minutes. After our boat tour, we hired a taxi for the afternoon at $1000 pesos to take us to the Parque Nacional de Tierra de Fuego. Since that portion of our tour was cancelled, we had to do it on our own. We were able to get out, hike around, take pictures, and enjoy the park. The Hostel was very nice. Overall, we had a good time.

Trekking was our main reason for going to Patagonia. Flying to the end of the world for a specific purpose to hear its cancelled due to snow (which is expected) dampered our plans. If that is a concern for the tour group, then do not offer it as an option only to take it away from us upon arrival. We truly felt the reason it was cancelled is no other participants had signed up for trekking, thus the re booking to the 4x4 tour. We had to pay extra to do the things we went to Patagonia to do. $250 pesos to do the Glacier hike and $1000 pesos to see the park (not counting the admission to the park).

Overall, like I mentioned before, we had a good time. Not sure we got what we paid for with the package. We ended up having to pay extra to do the things we came to Patagonia to do.

Regards,

Jordan


27.04.15

Comments About:

Patagonia

Jeanette Cushman

Jeanette Cushman

(5 / 5)

Gracias por un viaje maravilloso

Hola Pia y Silvia,

Nosotros 4 ya estamos otra vez en casa, sanos y salvos después del viaje que uds nos arreglaron (Grupo Jeanette Cushman). Escribo para decir que lo pasamos fantástico, todo fue según el plan, no faltó nadie en buscarnos, llevarnos (Todos los choferes y guías fueron de primera, pero quiero mencionar lo simpatico que es Fernando quien nos llevó un par de veces en Buenos Aires), los horarios de avión no se atrasaron, los hotels fueron cómodos y listos para recibirnos, hasta el tiempo cooperó.

De las actividades incluidas en el tour, las que más nos gustaron fueron las cataratas en Iguazú (hay que convencer a los clientes siempre incluir lo del bote que se mete al pie de las cataratas) y la excursion al glaciar Perito Moreno. El show de tango en El Rincon de Carlos Guardel fue espectacular; mejor que yo había visto previamente. Incluso la comida antes del show también fue rica y bien preparada, que sorprende cuando sirven a tanta gente a la vez.

Quisiera agregar una nota especial sobre la estancia que escogieron para nosotros. Primero, fue muy astuto de uds ponerlo al final del tour. Nos dio tiempo relajarnos después de tanto ir para allá y para acá. Ademas de esto, Candelaria del Monte es absolutamente preciosa. Físicamente, la casa y sus alrededores se pasan de ser bellas. El ambiente que el dueño Sebastian y su colega María Angela han creado es uno en el cual se siente como en familia pero a la vez ¡tratado como celebridades! Nos llevaron en excursiones con una paciencia increíble, nos dieron de comer como reyes. Nunca vamos a olvidar esta experiencia. Volver a Candelaria del Monte será la primera cosa que hago cuando vuelva a Argentina.

Say Huque es una agencia muy bien organizada con empleados bien entrenados en turismo. Yo no tardará en recomendarla a amigos que viajan al sur.

Sinceramente,
Jeanette Cushman
David Stroh
Fabian y Viola Gomez


24.04.15

Comments About:

Buenos Aires, Iguazu Falls, Patagonia

Judit Mercz

Judit Mercz

(4 / 5)

Once again, I had a very good time in Patagonia..I really would love to go back..

Hola Carolina
I am so sorry for late answer, but i was busy at work, and I dont have computer at my home. So i have to go to the library on my day off, what I am always short of.

Once again, I had a very good time in Patagonia..I really would love to go back..
and i will send some notes about you, and your company on Tripadvisor, You deserve it..

You asked what was my problem at the hotel...

well... on my second day, when i did not have any tour, i planed to sleep a little bit longer. I am on vacation correct???? but at around 07.00 am, started to renovate the walls next to my room.... kicking with hammer, slamming the door.. etc..
.I did not say anything at the front desk, I was thinking thats fine, one day, and i am on vacation.
however i mentioned one of the guest who i had tour together on the following day.

On my last night i was told, that i have to check out at 10.00 am. I asked if they can extended till 12.00 or later as my flight at 16.00.
They said no, they have guest at 12.00!!!!
next morning when i checked out, the guest, who i mentioned the troubled morning, told me, that i can stay till 12.00.

a day before he mentioned to the hotel staff what happened with me. they told HIM as a compliment i can stay longer on my last. But nobody told me anything.

I asked him, how does he know and why nobody told me anything. He said they thought we are a couple!!! My question is, why we could be couple, as accidentally we have the same tour???

so I told the gentleman at the counter, that i will stay till in my room till 12.00. he said i can stay only till 11.00. He was not nice, not friendly. when i walked back to my room, the bed was undone, the matrace on the floor..

went back and i asked the gentleman if i could have a coffee, it was 15 minutes before finishing the breakfast. he said i cannot have as the restaurant is closed... i mentioned that i have 15 minutes, he refused to let me in and have coffee..

on the afternoon, coming back, from a walk, while waiting i was thinking to get my own instant coffe.. so I asked the same gentleman, could I have hot water... he said if i have a cup. I told him i am on vacation not bringing cups with me, let me go to the restaurant and have a cup. He did not let me or he did not get me a cup, saying the restaurant is closed...
it was so sad, and frustrated.. The whole week i enjoyed my time, the beautiful landscape, the nice people.... but on my last day this guy ruined everything...

by the way.. there was no guest in my room at 12.00, they started to renovate around 13.00. I saw, as I was sitting in the "living room" . so they did not even told me the true.

i hope this happens with me only... I love the hotel, it was nice, good location...
and LOVE PAtagonia.
Thank you for your time Carolina
Judit


24.04.15

Comments About:

Patagonia

Melania Spano

Melania Spano

(5 / 5)

The trip was amazing

Dear Carolina,

The trip was amazing, the excursions throughout Patagonia were all wonderful, with excellent guides.
The hotels in Puerto Madryn and El Calafate were gorgeus. Maybe the chilean accomodations were not the same level actually. In Ushuaïa also the hotel was fine.

The long bus trips were also absolutely worth the effort, including the 21 hour trip from Puerto Madryn to El Calafate. We were only very sad about the Beagle Channel cruise - which I know Valentina told you about- that was cancelled because of the wind.

For anything else it has been an amazing trip. Thank you so much for making it happen.

Melania


15.04.15

Comments About:

Buenos Aires, Patagonia
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Roger Roy

Roger Roy

(5 / 5)

Thank you for these 4 incredible days

Good day.

Better late than never.

Thank you for these 4 incredible days and please thank our great driver/cook/guide who was outstanding.

I took pictures but also took few short videos during this memorable trip.

Here is a short video reminding us what it was all about https://www.youtube.com/watch?v=hSyktk6rB0A

Thanks again,

Denise and Roger

PS to Carolina: Thanks for the bottle of wine.


12.04.15

Comments About:

Atacama & Uyuni

Ishwar Prasad

Ishwar Prasad

(5 / 5)

Say Hueque made every effort to ensure that our tour was to our satisfaction

Hi Carolina,

Hope you are enjoying wonderful Buenos Aires.

I would like to comment on the arrangements Say Hueque had made for us for our trips to Patagonia and Iguazu Falls:
1. Patagonia:
a. Flights and transfers – The flight by Sky Airlines to Punta Arenas and back was very comfortable. The transfer by Kipaventour at Punta Arenas was on time and the driver was very courteous and friendly stopping on the way to show us some of the wild life in the area. For the transfer back from our Hotel in Punta Arenas we had to request the Hotel receptionist to contact Patagonia Planet to ensure that the pickup from Hotel Tierra Del Fuego would be on time for our flight which was confirmed on the morning that we were to leave.
b. Hotel Patagonia If, Puerto Natales – This hotel staff were very courteous and friendly and the room was very comfortable and very clean and was within walking distance to the town centre. I would recommend this hotel to most travellers to this area.
c. Full day tour Torres del Paine – The tour was very interesting specially the tour guide who made every effort to explain the various attractions in the area. As there was no transfer bus at the conclusion of the tour, the guide dropped us to our Hotel Las Torres.
d. Hotel Las Torres, Torres del Paine – This hotel is located inside the park and the services provided by the Hotel were excellent. The staff were very friendly and cooperative, the room was very large and comfortable. This was an excellent choice.
e. Posada Patagonia Rebelde, El Calafate 3 nights– The location of this hotel was very inconvenient as the approach road was not in good condition and it appeared to be like a construction site. The staff were very courteous and friendly. The room was very small and cramped and the bathroom could at any time only accommodate one person at a time which was very inconvenient. The décor of the hotel was unique and appealing, however, the floor boards were all wooden and would creek every time one walked. The walls of the rooms were very thin and one could hear the noise from the other rooms especially when the guests would come in very late at night. I would not recommend this hotel to anyone who plans to stay more than one night.
f. Tours to Perito Moreno and Upsala Glaciers – This was truly the highlight of the entire trip. The sights were just magical and awesome. The weather was good at Perito Moreno that made it possible for us to get a very good view of the glacier, however due to the rains and high winds in the Upsala Glacier area, we were unable to enjoy the view. None the less it is most recommended for a visit to both these glaciers.
g. Overland travel El Calafate to Punta Arenas – According to the arrangements, bus travel was to be arranged for us right through. However, the first leg from El Calafate to Puerto Natales was confirmed, but at Puerto Natales there was no help from Patagonia Planet for our onward journey to Punta Arenas. We arrived at Puerto Natales at midday and all buses were full so we could get a ticket to Punta Arenas very late that evening after waiting for more than 6 hours. This would probably been due to a communication problem with the travel agent.
h. Hotel Tierra Del Fuego, Punta Arenas – What a relief for us to reach this hotel after more than 12 hours on the bus from El Calafate. The Hotel was just walking distance from the bus terminal. The hotel was extremely comfortable and very spacious. The location of this hotel is very strategic as it was close to most of the historic sights. The hotel staff were extremely friendly and courteous.
2. Iguazu Falls:
a. Flights and transfers – the flights to and from Puerto Iguazu were very comfortable, and the transfers were on time.
b. Iguazu Falls tour Argentinian and Brazilian sides – The Falls were just an amazing sight truly worth every effort to get there. The weather was a bit unfriendly as it was very hot and humid. We enjoyed the view from the Argentinian side and the Brazilian side, however, the view from the Brazilian side was a bit more panoramic.
c. Hotel Jasy, Puerto Iguazu – The location of this hotel was a bit out of the way. Whilst the décor and setting of the hotel was very nice, the room was very spacious and could accommodate 5 persons. Because of the size of the room the air condition was insufficient to cool the room particularly on those hot days. The bathroom needed some improvement as the taps were not functioning too well and water from the shower was at a very low pressure. The hotel staff were very courteous and friendly.
3. Overall Service Performance by Say Hueque: I would like to thank Silvia, Pia and Carolina for all the efforts they have put into planning our tours to Patagonia and Iguazu Falls. The professionalism exhibited by these young ladies must be commended as they made every effort to ensure that our tour was to our satisfaction barring the slight miscommunication regarding the bus service. I would certainly recommend their services to one and all on any budget who are planning a visit to Patagonia and Iguazu as we were thoroughly satisfied by their planning and execution. Excellent service Say Hueque !!!
Carolina, thank you once again for everything and if there is anything we could do for you from here in Australia, please do not hesitate to ask.

Good luck with your studies and we wish you all the very best in your future endeavours.

Cheers,
Ishwar and Veera.


11.04.15

Comments About:

Iguazu Falls, Patagonia

Kristin Lovett

Kristin Lovett

(5 / 5)

We appreciated the seemless way our trip unfolded

Hola Carolina!

We arrived home yesterday morning and already our trip to your beautiful country seems like a dream! We had a wonderful adventure in Patagonia. Thankfully we had good weather at the start and at the finish, but unfortunately, we did have about a week of rainy, cloudy weather which impeded what I’m sure were even more spectacular views. We loved all areas that we explored and we wouldn’t have removed any of them from our itinerary if we were to do the trip again…the only thing we would change is to have more time to explore each area and to do some backpacking (but we didn’t have enough time away from work to make this happen). We REALLY LOVED what we did do and see. What a gorgeous country you are lucky to call home.

Our hotels were satisfactory overall. Our favorite was Hosteria Cauquenes de Nimez where there was a great mix of beauty, comfort, customer service, and homemade breakfast items. Our least favorite was the Hotel Chapital in Punta Arenas. The room was too small, the breakfast did not meet the same level of quality as the other hotels and though the staff were friendly, the customer service was basic.

The guides that we had for each excursion were excellent! They were all passionate about sharing the information about the location and the native people and had excellent English language skill (much appreciated). They were very responsive to our many questions and once they were aware of our personal interests they made sure to point out birds, animals, etc to make our personal adventures even better.
We appreciated the seemless way our trip unfolded as each transfer, excursion, and bus station experience occurred without incident. When we had questions, the hotel staff were always quick to make a phone call to the scheduled company to confirm pick up times, etc. When we were in El Calafate, we lost our I-phone on our first excursion to Perito Moreno. Bruno (from Hosteria Cauquenes de Nimez) did a great job calling Huella del Sur for us to explain the problem. The Huella del Sur staff were able to locate the phone and we picked it up the next morning at the office. We were very impressed and grateful for this level of customer service from both companies!

I also want to thank Silvia and Pia who made all of our pre- trip planning easy and were quick to answer all of our many questions before we left. I’m sure they were tired of hearing from me, but they were always gracious and friendly in their responses.

Suggestions for future travelers:
1. A local map included in the final itinerary package for each town would certainly make things easier with hotel, supermarkets, money exchange, and banks marked as well as some locations of recommended restaurants. We felt like we lost a lot of time just looking for things, finding a supermarket to find items we could use for lunches, and it was a little scary to arrive in a location at a bus station and try to figure it all out.
2. Knowing ahead of time what the hotels offered (hair dryer, shampoo, conditioner, soap) would also be helpful to know what to pack. These items varied with each hotel and we packed very light thinking there would be these basics everywhere- it all worked out in the end.
3. Knowing ahead of time if lunch is able to be purchased on the excursions would also be helpful ahead of time. Since we went with a basic tour package where only breakfast was included, we sometimes felt rushed to find lunch items for the next day only to find out we could have just purchased it at the restaurant that the rest of the group ate in.
These items are just suggestions. Not having them available added to our overall adventure and memories, but may be items for consideration in the future.

Thank you for including your empanada recipe. We will certainly try it here at home and share it with others! Thank you for your follow up and for helping us put together a great trip! We really wish we had been able to spend more time and explore more, but what we did see was superb!

Thanks for everything! Chow!

Kristin and Brock


09.04.15

Comments About:

Patagonia