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Erminio de Biase
Erminio de Biase
(3 / 5)As soon returned in Naples, here’s my feedback. Your welcome, through Rodrigo, was very appreciated. All has been good
Dear Lucia and dear Say Huque,
As soon returned in Naples, here’s my feedback. Your welcome, through Rodrigo, was very appreciated. All has been good, except what now I’ll report you. The hotel in Santiago was satisfactory, but not very comfortable: for instance, the bathroom was very, very cramped; anyway... The sore point was the Santiago’s guide, mr Ignacio: the tour lasted just 2,30 hs (instead four) and when I asked to visit the Allende tomb (instead the modern city) he answered: “Impossible, it is another tour.” Maybe; but until that moment he was certainly not tired. In the morning, he had not exerted even to shave himself! The next day, no guide: the driver of the day before did it.
In Montevideo: all was almost OK.
(5 / 5)I can’t thank you enough for providing me with a pleasant, stress-free journey. I enjoyed myself completely and came home with many memories to share. I have already recommended Say Hueque to my friends (but not Ushuaia!).
I would be happy to provide feedback. My trip was flawless and I appreciate so much all of the arrangements you made for me. The hotels were lovely and really made my trip a pleasure. I chose Say Hueque because I like to travel independently but I was overwhelmed with the process of trying to arrange lodging and transportation for everything I wanted to see. Say Hueque took care of that. I found you on the internet when I was Googling for information on travelling in Patagonia. The best part of using Say Hueque was having my hotel reservations made for me and the quality of the hotels selected. My favorite hotel was Los Gnomos in Calafate because the staff was so friendly. They always made time to engage in conversation and I felt like part of the family there. But the staff at all the hotels were helpful, friendly and very accommodating.
My favorite excursion was my time in El Chalten and that is because I was free to hike on my own every day. Total freedom and the right amount of time allowed to complete several long hikes. I was disappointed that I did not realize I could arranged to spend a few days hiking in Torres del Paine. I just didn’t realize I could have customized the trip that way. I would have skipped Ushuaia- no vale la pena – and spent the time in Torres del Paine.
The Guide from South Roads who took us through Torres del Paine was a standout (all of the guides were excellent). He had a great deal of knowledge about the geology of the area and kept everyone calm at the border crossing into Chile. We had a long delay due to the strike and he worked hard to keep everyone patient and made sure we were comfortable. Sorry I cannot remember his name.
The only thing I would change is to inform your clients that there is an option to customize the itinerary somewhat. I thought the 13 Days in Patagonia was a hard-wired itinerary but then met other Say Hueque clients who had customized their trips somewhat. And I would offer a Torres del Paine experience that is similar to the options at El Chalten. That part of the trip was too short and too group-oriented for the typical independent traveler.
I can’t thank you enough for providing me with a pleasant, stress-free journey. I enjoyed myself completely and came home with many memories to share. I have already recommended Say Hueque to my friends (but not Ushuaia!).
Saludos y que te vaya bien,
(4 / 5)We had a great time on our honeymoon in Buenos Aires and Mendoza! We really appreciated you guys working with us to personalize our itinerary so we had plenty of time to relax and explore on our own.
So sorry for the late response. We had a great time on our honeymoon in Buenos Aires and Mendoza! We really appreciated you guys working with us to personalize our itinerary so we had plenty of time to relax and explore on our own. Here is the requested feedback:
We did not do too much research on tour companies...you guys seemed legit so we just went for it!
Best part was that everything (transfers, tours, air travel) was executed as planned and on time with very little hassle.
The two hotels we stayed in (L'Hotel in BA and Huentala Hotel in Mendoza) were equally good. Both hotels were within walking distance to a number of restaurants, parks and Subte in BA which is what we wanted. Roberto at L'Hotel was awesome and helpful and Jose helped me figure out how to say "creo que deje mi tarjeta de credito aca ayer" so I could retrieve my card from a restaurant ha!! :P. Our room at Huentala Hotel was actually a suite - very nice.
Wine and bike tour - it was a beautiful day and we learned something different on each tour. Each bodega was unique and had something different to offer in terms of scenery, history and their wine making processes.
Most of our guides were awesome. You, Patty of course! We really wanted to explore BA on our own and you gave us some excellent tips and suggestions. Thanks for spending some time with us to help us get oriented! Our driver in Mendoza, Martin, was excellent and really fun to talk with. Vicente was a great tour guide for the wine/bike tour - it was cool to hear about the history of the wine region and the Mendocinos. JuanP and Carlos were a fun duo who took us up to Aconcagua. We learned a lot from them and I was impressed with their geology knowledge ;)
We did have a little bit of trouble with communication while planning and getting our final confirmation and itinerary in order. I would have preferred a quicker response - it took us about 2 weeks to get the final confirmed itinerary after we made the final payment. Also, just keep an eye on your local tour companies. As you know we had multiple problems with the horseback riding tour, which, by the way, you were very quick to respond and resolve (THANK YOU).
A couple of extra perks: The sparkling wine from Say Hueque was a nice gift upon our arrival at our hotel in BA. THANK YOU. Huentala Hotel also gave us a celebratory bottle for our room there, which was a pleasant surprise. And of course, the parting gift of alfajores was so awesome and very thoughtful (you know I have a sweet tooth)! Also, everyone (tour guides/drivers) was very personable and fun to talk with. We learned more about Argentina just by talking with everyone.
It was a great trip overall, and if we can get back there for a Patagonia trip we will hit you up.
Thanks and hope you're well. Happy Holidays!!
Anita and Graham Tod
Anita and Graham Tod
(5 / 5)Nothing really. Keep doing what you do as you’re doing it expertly. We are likely to plan another trip to Argentina (Patagonia this time) in the coming years and will definitely contact you again. Thank you very much for your hard work.
Sorry for the delay in responding, but life back to reality in Scotland has been very hectic!
Please find our feedback below.
Why did you choose Say Hueque?/Where did you find us?
- I think Graham found you on internet. We chose you after my initial meeting on Skype with Lucia. We liked the fact that you were taking time to understand what type of travelers we were. And we were not disappointed!
What was the best of traveling with us?
- Great organization – everything very smooth and professional
- The fact that you were checking in half way through our trip to ensure that everything was ok
- Your flexibility in changing the plans to suit us
Which was your favorite hotel, why? - difficult to pin only one!
- Los Colorados in Purmamarca – friendly staff, amazing views, great terrace with again a view to die for, breakfast served in the room!
- Mitico – a wonderful hotel in Salta, a group of staff passionate about the history of the hotel, the themed rooms and salons decorated with elegance and taste.
- On the less favorite side:
- Cafayate hotel (can’t remember the name) was very average. Although it’s well situated, there was no views from the room (hidden by trees), and staff were not very welcoming. We left with a feeling that it was very blend, a sense of trying too hard to be ‘posh’ and failing, and staff not accommodating. Can’t remember having seen anybody smiling there.
- The first hotel in Salta was very nice, however there was building work next door until 10pm. There is nothing that the hotel manager can do about it, but you may be cautious in sending people there until the work is finished next door?
- The Hotel in Buenos Aires is nice. The garden is beautiful and staff very friendly and helpful. However, you can’t really use the pool as the water is extremely cold, and although our room on our first stay was great, the second was a bit run down (no complimentary water, sink slightly broken, air conditioning not working properly). The second room was also on the street and was very noisy. I couldn’t sleep until 4am.
Which was your favorite excursion?
- So many! The three highlights for us have been:
- La Chacra – Pepe is such a wonderful man and made the experience really great. He’s a wonderful story teller, speaks English and a bit of French and loves his plantation and workers. He showed us his property (mate and pine plantation, and his furniture making plant). The second day we went to spend the evening with his workers for a barbecue and watching a football game. It was a great experience.
- Iguacu day 2 (Argentinian side). Alejandro took us over there early in the morning and there were very few tourists, which made the experience even better. Its’ such a wonderful scenery.
- Route from Salta to Cafayate then from Cafayate to Purmamarca was the most incredible experience. The scenery is magic and I can’t find words to describe it. I was less taken by the salt flats, but it’s only a question of taste!
5. Is there any guide that you would like to mention?
- Alejandro in Iguacy – he’s such a nice man. He’s also extremely knowledgeable and has his entries where no other guides go. He made our experience so much more incredible. He’s really passionate and his knowledge of the wildlife is very high. Instead of a lunch pack, he took us to the Sheraton for lunch (he clearly knows staff over there very well…), offered us a few coconut water on our way back from Brazil, things that are not expected from a guide. I don’t know if you often work with him, but he’s definitely someone you should keep in mind!
- Martin in Salta – another wonderful guy. Again his knowledge and passion for his region has made the trip so delightful. We really built a relationship with him and his incredible knowledge of geology is fascinating. He knows the region so well that he took us through a few incredible shortcuts that made the trip even more interesting. He was so caring! He was also very flexible; Graham was keen to watch the rugby game between Scotland and Argentina and Martin managed to find a place and negotiate with the manager so Graham could watch it! Again not sure if you often work with him, but he definitely someone who has been a huge highlight for us.
- On the other side, the wetlands experience, although beautiful, was more challenging as the guides (at Socorro and on the boat trip on the laguna) only spoke Spanish. We had an English speaker in the evening however it was less of an issue. I know it’s our problem if we don’t speak Spanish, not theirs, but I feel we missed so much on the information given by the guides around the wildlife of the area. My Spanish was far too basic to understand anything. It may be useful to mention it to your customers if they don’t speak Spanish at all.
Is there anything that you would like to see improved?
- Nothing really. Keep doing what you do as you’re doing it expertly. We are likely to plan another trip to Argentina (Patagonia this time) in the coming years and will definitely contact you again. Thank you very much for your hard work.
And thanks again for your efforts in making this trip one of the best we ever had.
(3 / 5)My request was customised. It was very well planned and I enjoyed all of the activities enormously. Thank you.
Below is my feedback for my Chilean trip.
I found you in the internet a few years ago when I first travelled Argentina in 2011. I was on your mailing list and you have been informing me of your company as well as appearing as cookies on my webpages.
My request was customised. It was very well planned and I enjoyed all of the activities enormously. Thank you.
Rodrigo Iglesias and Angelique of Estancia Mercedes. They were lovely hosts and Angelique spent 4 hours on a botanical hiking trip with me.
The detailed itinerary from Planet Patagonia was written in Spanish which I could not read. It was slightly different from your prepared itinerary so there were a few technical misinterpretations. Maybe Planet Patagonia could have the details written in English?
Donna and Peter Anderson
Donna and Peter Anderson
(5 / 5)A big thank you for organising and looking after us so well in Buenos Aires and Iguazu.
Hi Lucia, Pia and Patty
A big thank you for organising and looking after us so well in Buenos Aires and Iguazu.
Lucia it was all a bit messy a first with us moving around so much but you got us sorted out in the end.
Pia our flights were all great as was Sheraton.
Patty you are the best guide we have ever had. Your knowledge of Argentina and working out with and helping out our interests was really well done.
Thank you all
Donna and Peter Anderson
(3 / 5)We have returned from our wonderful trip and wish to thank you and your exam at Say Hueque for the smooth results.
We have returned from our wonderful trip and wish to thank you and your exam at Say Hueque for the smooth results.
I will go through our itinerary with these comments.
The airport pick up and initial meeting was handled well by Rodrigo. Al of the paperwork was present and he was able to answer all of our questions.
The BOBO Hotel was outstanding and there staff was the best we have encountered during our travels. We can not say enough positive comments about the hotel, staff and stay here.
The Tango show was good and we enjoyed the show. After much conversation among a few waiters they decided that our voucher included a bottle of wine and desserts. It would have been nice to know that ahead of time or have it printed on he voucher.
The trip to Colonia was started 4 hours later than originally stated and this caused some issues with the early closing of Museums. We arrived around 1pm and the Museums closed at 3:30pm plus our lunch had to be taken before the closing of the Museums. We did get to see 3 of the Museums but had to rush through each of them.
Iguazu transfers went off well even with a 2 hour airline delay. We decided to add the boat trip under the falls, but the representative would only take cash. This also was a problem at the Jasy Hotel for we had a very early 6 am departure to get an early flight and amongst all of us we were able to pay our bill. The hotel kitchen is also closed on Monday nights and the Hotel is not very convenient to seek food. Future travellers should know ahead of time that Jasy only deals in cash and that the kitchen is closed on Monday and it is not very close to restaurants in town.
Bariloche , the trips and hotel all worked out well. We were fortunate to have excellent weather for our trips and water crossings.
In your information you should emphasize that Argentine money cannot be used in Chile. All of the hotel and trip personnel stated that there would be no problem using Argentine money in Chile, this is not true and future travelers should be told this!
All of the trips in Puerto Varas went well and we had very good trip leaders.
The transfer, pick up and tours in Santiago were handled well. Our guide and driver for our tours were outstanding!
We all returned home safely and with wonderful memories of our trip.
Thank you for your assistance.
(5 / 5)The logistical arrangement were best. Airport pickups were always waiting, all hotels knew we were coming, air tickets were all well arranged.In the above answers we did not mention Patty, because we considered her more a “trip manager” than a guide, although she gave us the guided tour of Buenos Aires. Patty is lovely, informative, helpful, and fun to be with!
Our answers are below. Sorry it took so long.
1. Why did you choose Say Hueque?/Where did you find us? We have found you on the internet while looking for an agency that can help in arranging our trip.
2. What was the best of traveling with us? The logistical arrangement were best. Airport pickups were always waiting, all hotels knew we were coming, air tickets were all well arranged.
3. Which was your favorite hotel, why? The Mirador del Lago hotel in El Calafate was best. It has spacious rooms (and even corridors), modern, good location, and the best ever receptionist (by the name of Carlos)
4. Which was your favorite excursion? Iguazu excursion was the best. Excellent, informative and pleasant guide (Miriam), well timed start and finish, much fun!!!
5. Is there any guide that you would like to mention? See above. Miriam at the Iguazu was best. We would like to warmly point at Carlos in El Calafate. he was attentive, helpful, and nice. If you can note that to the Mirador del Lago’s management it will be greatly appreciated.
6. Is there anything that you would like to see improved? In the above answers we did not mention Patty, because we considered her more a “trip manager” than a guide, although she gave us the guided tour of Buenos Aires. Patty is lovely, informative, helpful, and fun to be with!
(4 / 5)Over all I would say we had a very successful trip and love our time in Argentina and the sights we saw. Except for the open times. I would say that you did an outstanding job and set the bar very high for our other guides to follow. Having always planned my own trips, and with my daughter's adventure travel experience I had never used an organization such as yours.
Hola Patti, from El Salvador, we have a 8 hour lay-over here. Ugh.
Feel like this is just a waste of time as I rather be landing home sooner, oh well, that's life.
As you might have figured out, when I traveling whether is camping or other travel activity I don't like to have downtime.
My one recommendation for someone like Ezequiel would be to ask or offer information as to open times in the itinerary. When I am paying to travel as such I want to see and do much as I can. When we got to the airport in Ushuaia and the gentleman said that we could have flown directly to Calafate, I was a bit upset. As we wasted a whole day traveling unnecessarily.
Thank you so much for all your help, it was a pleasure for us to have you as our main connection, as a Destination Host.
Mike is the one that found your agency through the internet.
I had another company in mind, but opted to go with Say Hueque.
The best part was that the majority of the time as long as Say Hueque was the provider/ destination guide for the specific tour it was always a small group, which we really liked.
We really liked, the hotel in Ushuaia the folks seemed to go out their way to make sure we were well accommodated, and kept us abreast of any messages as soon as we walked in. Buenos Aires hostel, the folks there were extremely accommodating, went our their way to help with transport, flight information, very friendly, so it is hard to decide between does two as we would say both were the best
The Carlos V in Brioche was very nice, rooms were extremely clean, and everything was like sparkling. Our guide there Federico, he was very good and offered many resources.
Florencia in Ushuaia was also outstanding, she really knew her stuff about the tours. Both of them offer educational data about the area as well as the tours we took.
Franco and Mauri in Ushuaia were excellent with the rafting and hike in the forest.
Our best outstanding excursion would have to be the boat trip and hikes at Gable Island with Florencia and Franco.
Calafate, was probably our worse experience in that the hotel room was noisy. There was a lot of confusion with the guides with booking and fees for our excursions there. We switched from canoeing to doing the boat trip to the glaciers, it was too cold and extremely windy for canoeing.
As for Iguazu, it was nice, really enjoyed hiking. But the company was not very communicative and lead to confusion. Did not have an itinerary offered to us, with details as all other guides had for us when we arrived. We had no name of a point person nor a phone number of how to reach them. There was no message to clarify pick up times, nor did they offer to confirm our flights or print our boarding passes.
But to their credit, Horatio (our guide for waterfalls hikes) helped us arrange our 1/2 day activities on our free day there. He made arrangements for pick up and transport to the Iguazu park the day of our afternoon flight back to Buenos Aires. It was very nice of him to offer us to take us directly from the falls to the airport. He made arrangements to keep our luggage and transport.
Over all I would say we had a very successful trip and love our time in Argentina and the sights we saw. Except for the open times.
I would say that you did an outstanding job and set the bar very high for our other guides to follow. Having always planned my own trips, and with my daughter's adventure travel experience I had never used an organization such as yours.
Thank you ever so much.
And thanks for the bottle of wine.
Vielka Harrison Geiger
(5 / 5)The best of traveling with you was the customer service. We had absolutely no problems during our trip but you were always checking in to let us know you were there if we needed anything. Also the suggestions provided for places to eat and things to do in town were very helpful.
1. We found Say Hueque on Trip Advisor and we chose you because of the good reviews as well as the flexibility of the tours. We are typically independent travelers so we didn't want every moment of the trip planned for us. Say Hueque provided just enough structure but still left plenty of free time also.
2. The best of traveling with you was the customer service. We had absolutely no problems during our trip but you were always checking in to let us know you were there if we needed anything. Also the suggestions provided for places to eat and things to do in town were very helpful.
3. Our favorite hotel was probably Pudulodge in El Chalten because of the friendly staff and the location near the trailheads.
4. Our favorite excursion was the Perito Moreno Glacier tour. We had an excellent guide (Nadia), who made it so informative. It was an amazing day!
5. See above. Nadia from Huellas del Sur was phenomenal.
6. I think I would have preferred to have an extra free day in El Chalten instead of El Calafate if that had been possible. It would have been nice to have an extra day to explore more of the beautiful self guided hikes around town.
Thanks again for everything!