Sayhueque

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Trip Reviews

Say Hueque has been recommended by the most important travel guides.
We invite you to read the extracts from Lonely Planet, Time Out, Rough Guides, Footprints, Frommer’s, Let`s Go, Moon, Le Guide du Routard and Petit Fute and see what they say about us…
Below you will also find stories, commentaries, pictures from people who have used our servicies.

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Sandra Mattarei

Sandra Mattarei

(3 / 5)

For sure we will suggest your Company to eventual person who intend to travel to Argentina. Thanks for your support and for all the information you gave us during our trip.

Dear Patty
as per your request, please find our comments.

We found Say Hueque looking in internet when we decided our trip to Argentina. We have choosen your company becouse of best offer/prices and good information we found .

Generally the organization has been good but we would like to point out the following:
- The hotel in Ushuaia was too far from the center and we were obliged to take taxi.
- Two days with canoeing was too much, in fact the second day we prefered to walk .
- The hotel in Calafate was not good: room too small - the safety box did not work and they did not fix it - after 3 days they did not change the towels - the breakfast was very minimal .
- when we arrived at the Trelew airport, there was not the pick up to the hotel.
- your program on the 2nd february was: Puerto Madryn hotel/Punta Tombo/Puerto Madryn/ Trelew airport. In order to avoid going and back (140km total), we decided to remain in Trelew and we had to pay the taxi to the airport .(the turist company Huinca has saved the money but did not organize the transport to the airport : 10 minutes).
- On January 27th in the program was not pointed out the we would have to pay the National park again.
- In Buenos Aires we would expect to meet someone of your agency .

The best one was in Iguazu and also the one in Buenos Aires was very peculiar hotel in a good position.

Iguazu: we suggest to put in your program the vist of the park of Aves, in the Brasilian side which we found it very very interesting.
The two days of the Glacier park
The Torres del Pine
The 2 days of Peninsula Valdes

We found very good the guide of Iguazu (Mariel) and the two of Peninsula Valdes.
we have asked to put in the program El Chalten. 2 days are very few and it is very difficult to see the mountains so it is better to spend an additional day in Torres del Pine

For sure we will suggest your Company to eventual person who intend to travel to Argentina.

Thanks for your support and for all the information you gave us during our trip.
All the best

Moioli x 4 (Sandra Michela Dario and Silvio)


16.02.17

Ursula & Rolf Brtez

Ursula & Rolf Brtez

(5 / 5)

We highly appreciate the smooth organization that you provided, and also some nice details, such as the Mate bowl that your colleague Adrian Elosegui sent us!

Hola Vanesa
Sorry to keep you waiting with my answers

Recommendation of Mr. Aschi Widmer, Bern, who organized our trip to Galapagos.
Nice hotels and impressive tours that you recommended to us.
Sheraton Iguazu Hotel: breathtaking location (Casa Sur Bellini Hotel was also very nice, and offered very friendly service).
Iguazu Argentinian side + Gran Aventura; Fiesta Gaucha at El Ombu were our favorites excursions.
Time coordination for El Ombu tour: We were informed by phone that departure would be 10:00 instead of 9:00, but Signature then nevertheless sent the bus at 9:00 to pick us up – got a bit of a rush, and kept other passengers waiting…

We highly appreciate the smooth organization that you provided, and also some nice details, such as the Mate bowl that your colleague Adrian Elosegui sent us!
We will also give a positive feedback to Aschi Widmer, who recommended Say Hueque to us, and organizes trips to South America.

Best regards and thanks again

Ursula & Rolf


15.02.17

Comments About:

Buenos Aires, Iguazu Falls

Bruno Paul

Bruno Paul

(5 / 5)

The logistics were impeccable. The attention to detail was spot on. the tours were given by professionals who had a keen interest in what they were showing to us.

Hello Patricia, so nice to hear from you. I hope that Patricio and Ursula are all well. Thank you, we had a safe trip back and an easy re-entry thanks to good weather and calm seas.
We’re happy to give reviews although it may take us some time to complete the ones with tripadvisor etc, but please find the answers to your questions below.

Lately my wife, Noel, and I have been using travel companies based in the country where we are going to travel. Companies based in the US do a fine job and the use some of the same resources as “ in country agents", but it seems that professionals from that particular country have a clearer understanding of where, when, who and how. plus, economically speaking, the money stays in that country.
We found you by googling the best travel company in argentina.

The logistics were impeccable. The attention to detail was spot on. the tours were given by professionals who had a keen interest in what they were showing to us.

Hotel Loreto to because they took tired, confused and impaired travelers and made them comfortable and able to enjoy the city. super friendly and knowledgable staff. Senderos in el Chalten. Hosteria las Torres for it’s location inside the park. Rosell Boher because it was surrounded by vineyards.


Hotel Loreto to because they took tired, confused and impaired travelers and made them comfortable and able to enjoy the city. super friendly and knowledgable staff. Senderos in el Chalten. Hosteria las Torres for it’s location inside the park. Rosell Boher because it was surrounded by vineyards.

Hotel Loreto to because they took tired, confused and impaired travelers and made them comfortable and able to enjoy the city. super friendly and knowledgable staff. Senderos in el Chalten. Hosteria las Torres for it’s location inside the park. Rosell Boher because it was surrounded by vineyards.

Hiking in the national parks is incredible, so torres del paine and el chalten, but as far an an excursion with a tour guide goes, probably the trip to valparaiso. a city full of surprises and human created beauty.

I’d like to have the tip guide clarified in both us dollars and whatever the local currency is wherever we travel with whatever company in whatever country. plus it often seems too low for someone who drives you safely for 6 hours or who has so much knowledge of a place that they can find you a clean bathroom without interrupting the flow of the tour. these are priceless skills. so a tip amount for someone who does their job, the a tip for someone who is competent, then a tip amount for someone who is excellent at their job. 3 levels, in both dollars and local currency.


15.02.17

Paula Forney

Paula Forney

(5 / 5)

We would happily give your tour company a five star rating and we would be happy to give recommendations to people if you want refer people to us. Thank you so much and if/when we are ready for another trip to South America we would use you again

Rodrigo,
So nice to hear from you! We loved our trip to Argentina! I would be happy to answer your questions and to write a review on Trip Advisor.

1. We chose Say Hueque because a friend had used your service a couple of years ago and was very pleased with your service and she highly recommended your company. I had looked into using 2 other tour companies and they sent us their proposals but we felt the Say Hueque was the best itenarary and the best price.
2. It is hard to say what the best was, because it was all so good. We loved being met at the airport and taken to our hotels and on the return being picked up at the hotel and taken to the airport and also had our boarding passes which was so nice. The guides would take us into the airport, make sure we were in the right line, etc. Always very nice and helpful. Everything was seamless, very organized, if there was a change in a pick up time our hotel was notified so we never were waiting around.
3. We really enjoyed each of the hotels, in Buenos Aires the LHotel was in a great location, rooms were small but clean and it was such a quiet, peaceful place in a busy city. The Jasy Hotel room was huge and at first very warm, but the air conditioner worked great and got it cooled down so it was very comfortable. The Lares De Chacra was very nice, again a quiet and peaceful setting. The room was large and well laid out and the restaurant there was excellent. The Ayres Del Nahuel Hotel in Bariloche was a good location and the room was nice and clean. It did not have much character, but it certainly was fine. The Puesto Viejo was fabulous….we loved having this quiet time at the end of our trip. It was so beautiful, the food was great and the setting was so nice. The polo lessons were so much fun and the stay was very enjoyable.
4. It is hard to say what our favorite excursion was, because we enjoyed each of them very much. The polo was so much fun! The tours in Bariloche were great and we saw so much of the country side, all or which is so beautiful. We loved your tour of Buenos Aires, the wine tours were great too and the Falls were fabulous as well.
5. You were a great guide and we really appreciated having you as a contact person. We also like Juan in the wine country, he was very knowledgeable about wines and the history of the wine country. The driver there was also a delight, Antonio. Julio at the Polo ranch was very nice, patient and pleasant and we enjoyed him very much.
6. I really cannot think of any need improvements. We would not have changed anything about our trip I don’t think. Probably the least favorite was the long day in Urugay….we would have enjoyed seeing more of the area than just Colonia, it was interesting but really only needed half a day, not an entire day and evening. Wish we would have rented a car and driven around some or done something more there.

We would happily give your tour company a five star rating and we would be happy to give recommendations to people if you want refer people to us.
Thank you so much and if/when we are ready for another trip to South America we would use you again.

Thank you so much!
Paula Forney


10.02.17

Henk Geurts

Henk Geurts

(4 / 5)

Lastly we would like to thank you, and your company for a fantastic experience. We have nothing but good words and we will definitely recommend your company if somebody feels the urge to travel to Patagonia. What a beautiful place it is.

Hola Patty,

Let me answer your mail for Irma.

I just finished a general review of our trip on TripAdvisor, but it may not have published yet. The bottomline is that we gave your agency a 4 star.

Some of your questions are already answered in my TripAdvisor review, so I'll leave some of the details out. Anyway, here are the answers:

1. We found your agency on the web and liked what we saw as to destinations and the fact that it could be tailor-made to our needs. All this, plus the fact that you are a local operator geared towards independent travellers.

2. The trip was easy to arrange via e-mail/internet and we received prompt responses to our questions. We liked your advise regarding additional excursions and loved the ease of booking and payment. All in all, your agency delivered what you promised and the whole trip went smoothly.

3. Our favorite hotel was "Lacolet Hotel Boutique" in Punta Arenas. It had ambience and character and the service was great. We appreciated the nice welcome with a beverage of our choice. Nice touch. That and the little chocolate on our pillow. The location was perfect. Rooms were clean and the breakfast buffet excellent. Great choice!!

4. As to excursions. Sorry, but all were excellent and all had excellent guides. If we had to pick one, we'd pick "Canal Fun". The combination of hikes, canoeing and sites was wonderful and the scenery gorgeous. Their guides were outstanding. Again, all our excursions and guides were great.

5. As to guides. Sorry, but unfortunately we don't have their names. I guess "Canal Fun" had the best guides (2), but again, all were excellent.

6. As to improvements. Actually none come to mind as to your agency, but we have 2 comments though.

a. In El Chalten we had to check out of our hotel at 10am, while our bus left at 7pm. We had expected an afternoon departure to El Calafate, especially since we had an 08:30am departure the next morning for Puerto Natales. The day was not a loss, as we walked to the beautiful waterfall, but it did cut into our sleep that night in El Calafate.

b. We were a bit disappointed with our hotel in Ushuaia (Del Rodeo Hosteria). We got the impression that it was run by 2 teenagers who did not speak english. Service was minimal and hard to find. Breakfast was very basic and WiFi was not reliable. This, and the fact that there were no restaurants in the area (a $10 taxi ride to town, each way) did not help.
Apparently the hotel has a good reputation on TripAdvisor, but we experienced something different. Don't get us wrong, the hotel was absolutely wonderful, the rooms well sized and clean, and maybe we came at an inconvenient time.

Lastly we would like to thank you, and your company for a fantastic experience. We have nothing but good words and we will definitely recommend your company if somebody feels the urge to travel to Patagonia. What a beautiful place it is.

And oh, thank you also for the sunshine and the nice temperatures. We had hardly any rain during our 2 weeks.

Best regards,

Henk and Irma


08.02.17

Comments About:

Chile, Hiking Patagonia, Patagonia

Rosanna Ruiz de Mella

Rosanna Ruiz de Mella

(4 / 5)

En general todo bien, satisfechos con el servicio!

Saludos Rodrigo

Te respondere las preguntas por aqui y tambien hare el review en tripadvisor donde siempre pongo mis comentarios sobre mis viajes,

En general todo bien, satisfechos con el servicio, la agencia Huellas del Sur en Calafate nos dio atencion de primera, mucho seguimiento, puntualidad, informacion, y un servicio muy profesional, igual el servicio de ustedes al buscarnos en el hotel y aeropuerto fueron buenos ( aunque cuando llegamos a Buenos Aires desde Calafate tuvimos que esperar pues el vuelo se adelanto y la persona no estaba ahi cuando salimos y dimos unas cuantas vueltas antes de encontrarlo )
El hotel en calafate estaba hermoso de verdad y bien ubicado, cerca del centro, y los tours bien lindos y bien organizados , gracias por las sugerencias

Lo unico que te puedo comentar no nos gusto fue el hotel que seleccionaron en Buenos Aires, la verdad para nuestro gusto al menos, y seria bueno lo tomen en cuenta segun el tipo de cliente, para que hagan sugerencias mas acordes con los gustos de los mismos, la habitacion era super pequeña, el colchon estaba manchado, sucio.

El hotel para empezar esta en un area muy ruidosa con los bares, restaurantes al frente, las habitaciones al no tener vidrios con proteccion para ruidos, apenas pudimos dormir con el escandalo de la musica, la gente borracha y haciendo escandalo, aparte, las dos noches que estuvimos alla el telefono de la central tenia problemas, y la ultima noche no habia internet ni telefono en el hotel, el baño tenia polvo, no estaba limpio del todo, la puerta de la ducha no cerraba bien y el agua se salia al piso cuando uno la usaba, de hecho cuando hicimos el checkout el joven no tenia sistema y no sabia que la habitacion estaba prepagada y tuve que buscar el voucher para que lo viera, no tenia telefono para llamarlos a ustedes y confirmar ese dato ni siquiera tenia minutos en su celular para hacer una llamada

Tuve que hacerle un pago por unas aguas del minibar y ni siquiera tenia sistema para darnos un recibo

El hotel tambien esta muy lejos del centro y de los lugares de interes cultural, el vecindario donde esta es feo, era caro tomar un taxi para ir al centro, esa area esta llena de grafittis, se ve abandonada el area, etc, creo que todo esto deben tomarlo en cuenta para que ofrezcan otras alternativas segun la clientela, nosotros por ejemplo por nada del mundo nos quedariamos en ese hotel y mucho menos esa area

Ademas tambien no me gusto que el joven que estaba en la noche, creo que se llamaba Andres, un argentino, cuando le preguntamos sobre la distancia para ir a Villa Crespo pues estabamos interesados en ir a comprar articulos de piel, nos dijo que era super lejos que nos costaria el taxi unos 500 o 600 pesos, ( lo cual no era cierto ) y nos dio un brochure de una tienda y nos dijo que ellos nos buscaban y nos llevaban de cortesia, al final no fuimos a esa tienda y cuando regresamos al dia siguiente con un bulto, nos pregunto que adonde habiamos ido, no le respondimos , pues nos parecio un atrevimiento y una intromision a la privacidad que hiciera esa pregunta, estoy segura que la tienda le paga comision por mandar clientes si hacen compra, pero me parecio poco etico su manejo

Igual, terminamos yendo a Villa Crespo y otros lugares en la calle Florida y no fuimos al almacen

Por otro lado, igual el tema del desayuno , si bien era muy bueno, el tema de que no fuera buffet no nos gusto pues nos limitaba a lo que estaba en el menu

De momento esto es lo que te puedo decir, te hare el review en tripadvisor, pero en general el balance fue positivo

att

Rosanna Ruiz de Mella


25.01.17

Comments About:

Buenos Aires, Iguazu Falls, Patagonia

Steve Kalt

Steve Kalt

(5 / 5)

Booking with Say Hueque was very smooth. The connections were all well planned. We would definitely book with you again.

Hi Vanessa,

We chose Say Hueque on line based on reviews we read. Best-we did not have to worry about connections anywhere.
We stayed in a hotel in Iguazu that was very nice and we enjoyed the stay. There was a hotel at the falls- Belmond Hotel Das Caratas was a perfect location. If we had been offered this hotel, we would have stayed there. Better than any other hotel. The 2 days at the falls were the BEST! The guide in Buenos Aires was very good. The guide in Iguazu Falls was very good. The car we had in Buenos Aires for the day was TOO SMALL!!!

Booking with Say Hueque was very smooth. The connections were all well planned. We would definitely book with you again.

Thank you, Steve Kalt


23.01.17

Jerome Chopard

Jerome Chopard

(4 / 5)

You coordinated the land content, local transfers and flights to make it a smooth trip with minimal overlaps and provided good contact details for us to use if we were in difficulty

Hello Patricia,

Please see below answers to your questions and I am happy for you to use my comments in your marketing:

I chose Say Hueque because it was able to work with me to develop a 30 day tour of some of the most interesting places in South America spread across 3 countries. I obtained Say Hueque contact from the website search I preformed.


You coordinated the land content, local transfers and flights to make it a smooth trip with minimal overlaps and provided good contact details for us to use if we were in difficulty.

Our favourite hotel was Aranwa Scared Valley. The hotel was very well designed. The rooms were spacious, modern and had all the extras you would see in a good 5 star hotel. The grounds were well maintained and the landscaping was very interesting. Besides a theatre with evening shows and popcorn, there was an art gallery, well restored church, great pool area and many dining options. The staff were always helpful and worked well with our travel agent manage our bags left behind.

The day trip to Valpariso and Machu Picchu, were the best!

Alejandro in Santiago was the best guide on the whole tour.

Yes, perhaps better warn guest about counterfiet money in Argentina. I took $2000 peso from an ATM in Buenos Aires and $300 was fake. Also bus drives coming to pick up guest should check the guest names when collecting us. We were taken to the wrong tango show.

I will send you by whatsapp some photos.

Regards,

Jerome


23.01.17

Chiara & Javier Bert

Chiara & Javier Bert

(5 / 5)

To conclude, we would like to say a big THANK YOU to you and Patricio: we had an amazing time in Argentina and we were thankful every day about our choice of Say Hueque. We felt that we had always the best option, compared to the other tourists around us :)

We were looking for a trip on Viator, a tour operator that we know worldwide. In one of the comments someone said that the tour is actually organized by Say Hueque so we decided to book directly with you! The choice was mainly done to support a local operator.

The two things that we appreciated the most of Say Hueque are the flexibility (when we asked to change one day in the program) and the fact that we had a direct contact with the operator.
Patricio supported us greatly per chat and email, and Patricia sent us very interesting info during the trip.
This personal contact has been very appreciated and made the difference compared to booking via a big agency.

The Hotel Boutique Lacolet in Punta Arenas was fantastic! The room, the bed, the nice girls at the reception, the welcome drink and the fact they anticipated the breakfast for us made our stay there very enjoyable.
We also appreciated the Hotel Las Dunas in El Calafate: it was a nice surprise at our arrival in Patagonia!
Generally speaking, all the hotels were good except for the Hostal Drake in Puerto Natales.

Our favorite days have been the ones in El Chalten, trekking in the beautiful mountains with a very nice weather.
Choosing an excursion would be very hard: we liked all! If really we have to select we would say the day on the Park Tierra del Fuego with the trekking, canoeing and the very good lunch prepared there.

The level of the guides was always very good. If we had to choose one we would say the girl from Huellas del Sur with whom we went to the Perito Moreno: she was explaining very well and taking care of the needs of all the participants.

As we said we really appreciated the fact that the relationship with the agency are very "personal".
Nevertheless, as you are not an operator known worldwide, if would be very good to have some kind of "Tracking of the reservation" to make the customer feel more safe: for example a booking reference that we can use to check the status of the trip directly online!

To conclude, we would like to say a big THANK YOU to you and Patricio: we had an amazing time in Argentina and we were thankful every day about our choice of Say Hueque. We felt that we had always the best option, compared to the other tourists around us :)

Chiara & Javier


22.01.17

Comments About:

Hiking Patagonia, Patagonia
review-Chiara & Javier Bert-imagen-1
review-Chiara & Javier Bert-imagen-2
review-Chiara & Javier Bert-imagen-3

Lidia & Victor Pan

Lidia & Victor Pan

(5 / 5)

All transfers and pick ups were on time; the guides were very helpful, friendly, and informative.

Thank you, Rodrigo, we are great!
Still full of marvelous memories.

We were very much impressed by the tango performance on January 3,
and Lidia may even write about it in a magazine.
Can you send us the name of the theater and maybe a link to its webside?

Below are our replies.
We may prepare our pictures and send them to you later.

With kind regards,
Lidia and Victor


22.01.17