I was networking for a travel outfitter that has deep experience in Patagonia travel and was given an endorsement.
Agustin was a pleasure - always responsive, engaging, authentic. I didn't have the sense that I was being pushed into any pre-existing configuration that suited the travel agent rather than my interests.
Regarding hotels, Explora was our favorite by far. The setting, the service, the quality of the experience is world-class. We didn't have a least favorite.
One of the happiest days of my life was galloping with a gaucho and guide across the pampas (Explora). On multiple rides I was alone w/ the gaucho and guide and no other guests. The guides were super - engaging, warm, respectful. I particularly enjoyed the tent experience at el Chalten too. That was a first.
*Ceci greeted us at Buenos Aires when we first arrived - she made us feel welcome and we greatly enjoyed her during the time we spent in the car with her. She also followed up with some much appreciated notes to inquire how we were doing.
Kareen at Explora, head of hospitality, is superb. Amy had food poisoning and was laid up for 4 days. Kareen ensured that every need including a trip to a hospital 2 hours away on a mostly dirt road was well organized and executed (she assigned a driver and a translator from her staff).
*Notable guides at the Explora include Mica (superb - warm, engaging), Kera (spelling? was lots of fun), Santiago (who appreciated I just wanted to cantor/gallop and made that happen), and Daniel (a guide who is first class at photography - we filmed at 1:00 a.m. together the night sky). Also greatly enjoyed our explora driver Ivan (former Chilean special forces).
There was one important issue. As a photographer coming for the photography, I understood that my guide for the 2 day el Chalten hike would be a photographer. I was quite surprised to learn that the assigned guide, Lois, didn't even own a camera and certainly doesn't see himself as a photographer.
The other issue was that due to Say Huque not breaking out costs in any way, I couldn't assess whether Say Huque was a good value that I can recommend and use again or not (experientially Say Huque was a good value). I know Argentina and Chile are very low cost countries given the deflation of their respective currencies vs the US dollar. I don't know whether we had any of that benefit.