These are my comments on my recent trip to Argentina and Brazil with Say Hueque.
I made my booking through this agency after looking at the internet with particular emphasis on experience of the agency and the favourable comments made by previous users.
I must congratulate the agency for providing good accomodation and guide services throughout the journey. The hotels where I was put up were good. However, I would have liked tea/coffee making arrangements in the hotel rooms. Except for Igazu, other hotels did not have this facility.
I also felt that in Igazu, it would have made better sense to be put up on the Brazilian side on the second day of visit, instead of coming over to the Argentinian side hotel for the night and then crossing the border again to catch the Avianca flight from Puerto Igazu next morning. The crossing clearances took a long time and it was tense in the morning when you had to cross the border to take a flight.
In Argentina, I felt that the sightseeing programme could have been organized better. The half day programme of sightseeing was spent more on travelling to the city and except for seeing the Palace and the surrounding park, besides the cemetry of Eva Peron, there was nothing else.Since I was the only person in the group who stayed in Palermo, I was sent back to the hotel in a taxi.
In Brazil, it was a taxi driver who informed me that the first day's sightseeing programme was cancelled owing to prospect of rain. I was left to visit museums on my own that day. Conseqiuently, the last day in Rio de Janeiro was crowded and it was a miracle that I managed to get to the hotel and check out as agreed with them.
The visit was marred by the cancellation of the flight from Rio de Janeiro to London Heathrow after waiting in the aircraft for several hours. We were put up at a hotel with full boarding but there was no announcement till late afternoon about the flight to London. I fell sick there and it has taken me more than 15 days to become normal again.
About events in Rio de Janeiro, could I suggest that in future you could think of including a programme on Samba like the Tango show in Buenos Aires?
One more word regarding the flight to Igazu from Buenos Aires. The booking done by you was through a local airline (which was delayed after boarding due to some technical glitch), which did not have any code sharing agreement with Avianca- the airlines which was used by me in Peru as well and in which I came to Buenos Aires- with the result that the luggage allowance was only 15 kg instead of 23 kg. This cost me about 12$ in excess baggage. In future, in case it is possible, please book through an airline which has code sharing arrangement with the prominent airline of South America.
These are some of the critical comments I had to make to help you to better your services.
Overall, I was quite impressed with your services.
Thank you for making my visit memorable.