Hello dear friends,
Thank you Patty, Vera & Yuna for organizing and helping us go through an unforgettable journey.
First learned about SayHeque in 2014 while searching for help organizing a tour from Brasil to Iguazu - I wrote to some companies and SayHeque were the most helpful and caring and organized. Chose to work with you because of good pass experience, the way you cared about my and my children's personal needs and being kind and informal and caring and your very good organizing and planning ability and choice of excursions.
The whole trip, for myself and my daughter Ma'ayan was a fantastic and unique experience - from the connection with you and the planning more than half a year ago to the recent planning to helping us and taking us through the trip - it was a joy working with you. Also a good planning of activities vs. time to rest.
The way you fixed and adjusted the whole itenerary - from the start, the choice of activities, places , tour companies, transfers - fantastic. Then taking care that all works and of course helping us when we got stuck because of a cancelled flight - the way you rescheduled rhings and cared for us - we felt like we have a family taking care of us in Buenos Aires while we are in the wilderness of Patagonia.
Thank you for the recommendations about things to do in spare time - when I followed them they were always very good.
Last 2 days in Buenos Aires which I planned myself were great too - and the way you organized things was the inspiration for me (and I always knew that if I have trouble I can call you)
There were many highlights - the best was helping us and rescheduling the plans when things got mixed up because of cancelled flight - also the feeling I got from you that I have someone I can trust in a far away country, especially as I was with a child. Of course many of the tours.
Our favorite hotel was actually Stella Australis ship - high class, great-unbelievable fantastic personal care, guidance and activity, of course Bahia Bustamante - staff and location and activities, also Kau-Yatun in El-Calafate (very helpful staff, fantastic facilities), Piren in P.Madryn (staff, location, facilities)
Almost all excursions were great but 3 stand out and were unforgettable - Stella Australis, Bahia Bustamante and Snorkeling with Lobos Marinos.
Punta Tumbo, Whale watching (actually they could do it better but the event itself is amazing) and Estancia Habersteron also fantastic.
Everybody on the Stella Australis, the guide on the Estancia Harbersteron tour, Gabriel on the Parque Nacional TDF tour, Matias and his guides in B.Bustamonte and the guides of Master Divers P.Madryn (Matias and the the girl in the reception - forgot her name, sorry). Also the guide on the Punta Tumbo tour (and the whole Huinca Travel agency staff) were great.
Also would like to thank the drivers : From BSAS EZE airport to AJP airport, drivers on the 2 TDF tours, driver on the Punta tumbo tour.
Not much to improve – just some comments: Peninsula Valdez and whale watching was a little bit rushed on one hand and time wasted on the other hand - the place changed and it should be let known that one cannot really see Elephant Seals from close by, and it was nice if whale watching was less crowded, explained better - and i would have gotten a better explanation about the option of buying DVD / photos of the experience. Patagonia IF hotel in Puerto Natales is not so good - nice and caring staff but bad facilities, sorry.
Again to team SayHeque - TODA RABA - may god bless you!!! See you again asap