We hope you are well.
If you could send the email address that you have written to and that we could write to regarding the refund, we would appreciate it. Thank you for trying to get the refund on our behalf.
We enjoyed our trip very much. The tour guides in Mendoza and Eguazzu were both great. We liked them very much. Entre Cielos was great-- a wonderful place.
We enjoyed our two days exploring vineyards. We loved Vistalba and especially Mendel. The selection of wineries as nice but if we had only one day it would not be as good. At a couple of places we got the full tour and learned a lot about wine making and got to taste some good wines. On our second day we liked Pulenta a lot. Andeluna was a bit of a waste because we only were there to taste wines (no tour), and lunch at Casa de Uco was very good and the setting was nice, but it was only a lunch spot. On the second day we toured only one winery so the day didn't have a lot of substance to it. Iguazzu was fantastic and we are glad we saw it from both sides (Argentina and Brazil). The Sheraton was nothing fancy, which is what we expected and we liked staying in the park and would do it again, but the food at the Sheraton was pretty bad. We didn't expect it to be more than it was, but it was clearly institutional food and not anything to recommend -- but again, we would stay there again for the location.
The hotel in Rio was a bit of a disappointment. The staff was very mice and the breakfast buffet was delicious. The problem was the odor of sewage in the hotel lobby and sometimes in the restaurant and even up on the 12th floor where our room was. Our room was very small and unpacking was a challenge because we were there for 6 nights. There is a pool on the roof but it is small and there are not many chairs, so it's a competitive situation and most of the times we went to the roof there were no chairs available for us to sit in.
So, that's the good and less good. My only other suggestion is that in Eguazzu, the boat trip should be booked for the late afternoon. For us, it was booked for 11 AM, so after that, we had to spend the rest of the day completely drenched, which was uncomfortable. We enjoyed the boat trip but didn't realized that we would get 100% soaked -- we were expecting just a few splashes rather than going under the falls completely several times. It was nice that a reservation was made for us to take the boat trip but my suggestion is that reservations should be made for late in the afternoon.
Thank you again for your help and for meeting us at the airport
Mark and Jeff