I googled numerous travel agencies in South American and Say Heuque was the first company to respond politely and promptly. Patricio was very friendly and willing to work with all the changes I kept making in my itinerary.
I loved being able to walk off a plane or bus and know that someone was there to meet me and take me to my hotel. Made everything go smoothly and I didn't have to worry about dealing with taxis, being harassed, etc. All excursions I asked for were for the most part in small groups, just as advertised, and with good companies and friendly guides. The stress of making sure everything happened in a timely manner and was organized was taken care of by Say Hueque, so I only had to show up when I was told to and enjoy myself.
I only stayed in one hotel that Say hueque booked and that was the Jasy Hotel in Iguazu. i thought it was lovely. Slightly outside of the center of town (1 km), but the beautiful jungle setting and large rooms made up for that. Plus great breakfast and I was told by other guest that they served great dinners.
Loved walking on the Perito Moreno Glacier. It was amazing. The guide was super nice and the glacier was beautiful. The tour to see the penguins in Ushuaia was also a great half day trip. We were suppose to be on the full day trip, but turned out that we got booked on the half day excursion which ended up being better because we only had 10 people in our group as opposed to 50 (if we'd been on the full day).
Ricardo from Puerto Varas - LS Travel that took us to Frutillar was amazing. He really knew how to talk to people, spoke equal amounts of Spanish and English, making sure to include everyone in the conversations, not treating the English speakers as a sidetone.
We ended up with an airline strike, trapping us in Ushuaia. I know that Say Hueque informed our next destination hotel and tours we would not be arriving on time, but they did not tell us. If there is another strike or a cancelation on some travel plans that Say Hueque booked, I feel you should tell all parties involved - the hotels, the tours, and your clients (us) that something happened. It was not fun sitting in an airport for 6 hours when all we needed to do was actually just call the airline to find out we could get new tickets for 3 days later. We didn't even need to be at the airport and we could have avoided going there if we knew ahead of time, like Say Hueque did, that there was a strike
Overall, I believe that everyone we meet and talked to at Say Hueque was wonderful. At no time did I feel like I was cheated or scammed. I've never used a travel company before and for this being my first experience with one, I was very unsure at first, but after touching down in Buenos Aires and being met by Rodrigo, a travel host, who gave us his email and phone number and told us to call anytime if we had questions or problems, I was reassured.
We experienced a few hiccups in our journey for the month we were in Patagonia, but Rodrigo and Patricio promptly responded to my emails and the 24 hour hotline really is 24 hours. The issues were resolved and our trip wasn't hindered at all. Everything always ended up working out. The airline strike issue was the only flaw with Say Hueque, but I don't think they are used to dealing with plane strike since they are very rare, so i can't fault them too much. Plus the strike effected tons of Say Hueque travelers, not just me and my sister, so Say Hueque did have their hands full.
I would definitely recommend Say Hueque to anyone going to Argentina or Chile. I usually plan everything by myself, but since the countries are so big and it is hard to book buses, planes, and some tours from America (month priors to actually going to the countries and during the high tourist season), it was very nice to know that I had a personal travel agent helping me make the best possible trip I could with the amount of time I had for vacation and total amount of money I planned to spend for the trip. Everything worked out quite well. I very much enjoyed by trip, the tours that I went on, and knowing that everything ran smoothly.
I especially liked that Say Hueque would check in with my sister and I during our trip; just asks how we were doing and if we needed anything else from them. They also added suggestions on things to do and places to stay while we worked together to plan the trip. It's that extra amount of helpfulness that made me really like Say Hueque and I might actually start working with more travel agents in the future.
I'll post something to travel advisor as well. Thank you for everything Rodrigo. You've been amazingly helpful and i had a great time in Patagonia.