We have returned from Antarctica and are home safe, sound, and happy. Below are my replies to your questions. Overall, we were very pleased with the tour and were particularly impressed with you, Rodrigo. We appreciated all the work you did to put us back on schedule after the late arrival of our plane. That was very helpful; we could not have done it on our own. Everything ran smoothly and was first-class. Thank you to everyone at Say Hueque.
I found Say Heque on the internet when looking for Patagonia tours.
The best aspect of our experience was in the planning--being able to get answers to our questions from someone who was familiar with the area, hotels, and tours; and having every detail arranged for us.
There was only one hotel on our itinerary--El Mirador del Lago, but we thought it was very nice. It was in a good location, attractive, friendly, the rooms were nice and clean, and the bathrooms were modern. (Due to a flight delay, Rodrigo arranged a nice hotel in Palermo that we also enjoyed.)
My favorite excursion was Perito Moreno glacier, because we got close to the glacier and had time to absorb the beauty from many angles and take pictures. However, I enjoyed them all for different reasons.
I am sorry, I did not write down the names of our guides. Our guide at Christina Estancia on the historical tour was very good. (We did the ATV tour first, then ate lunch and did the historic tour last.) Our guide in Torres del Paine was easy to understand and very nice. I remember she lives in a small town, has two young children, really loves her work, and it shows. The guide who was with us to the Chilean border spoke particularly good English and explained the border crossing very well. All the guides were friendly.
I would like to see more detail on the invoice to know exactly what was included. Much of our pre-trip communication was through emails and the final invoice did not specially list all that was discussed. For example, the transport from the airport to our hotel on the last day was not listed. I had to search through emails to verify that it had been arranged. Also, lunch for the Christina Estancia was not clear; it appeared that lunch was included, but then on the boat we learned that it was not. I would like to see each item listed: transport between airports, flight info, transport to hotel, hotel, tours, specific lunch (who provides), etc. The transportation and lunches were not clearly explained or listed. (I guess we had chosen to have a box lunch rather than the lamb, but we were not told how to get that box lunch, nor did we have a choice in sandwich.)