Sorry this has taken so long! I am on Facebook and have shared SO many pictures on there so feel free to use them as needed. Here is my survey, feel free to use it as well!
My friend Don and Julie Weissbanger had used your agency three years ago and recommended you highly. I was trying to do my own research and set everything up and I was completely overwhelmed and confused on my own.
EVERYTHING was taken care of and I had a phone to call 24 hours/day, my highlight of traveling with you!
I loved every accommodation for it's own reasons but Sheraton Iguazu and Dazzler Palermo were probably my favorites for their location and service.
SOOOO many guides that were great but Federico in Salta and 2 tour guides in Easter Island (julia and teranji) really stand out . Easter Island tours were perfect. Guides were so knowledgeable and answered our numerous questions with accuracy.
I only would have liked more breakfast choices for a vegetarian and I wish I could have pre-paid for dinner and had it at the hotels. Most of our hotels arranged for dinner if planned ahead of time. When I asked about that during planning, I was told it was not possible. I was usually tired after a full day of activity and I just wanted something easy and convenient. I know most people like to try new restaurants but I'm not like that.
All of our pick ups, drop offs, tours were PERFECT until we got to Buenos Aires. Which I thought would the best since we were in Sayhueque's home town. Our Dinner/Tango pick up was late picking us up and it took 1.5 hours to pick up everyone else! I felt the Dinner/Tango place was out to simply make money off tourists. They constantly trying to sell programs, CDs, etc so they would not let us take even one photo of the show. They didn't tell me they didn't have my ONE vegetarian ravioli as a choice so they simply brought me spaghetti. No explanation until I asked. The getting back on the bus to our hotel was a bit of a confusing mess. Show was good though so other issues not really a big deal.
The tour I was most unhappy with was our two city tours. Santiago tour was late pick up but guide was good so all was forgotten. The worst was our Buenos Aires city tour. Each stop to pick up others was at least 10 - 15 minutes and passengers weren't ready. Tour guide was CONSTANTLY on the phone and would stop mid sentence to answer her phone. Then she asked where we wanted to stay at the end of the tour ( go back to hotel or stay in Recoleta). It felt like a rushed decision bc we didn't know which area we wanted to visit. But she seemed like she was just happy to get rid of us, so we left after the cemetery and had a fabulous day on our own.
STILL trip was fabulous!!
IF you have more questions, I'd be happy to give you more positive feedback. Hotels were clean, great staff, well situated and in safe areas so we could explore on foot easily. LOVED having access to Patty