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(4 / 5)In general, all expectations were met
We use Cruise Critic to communicate with fellow cruise passengers for information and suggestions on ports and other activities. A fellow passenger (Stan Harpin) used your services a few years ago and recommend your company as a way to see the falls.
In General, the booking went well – we understand that your company has many clients and can expect a few minor issues, but everything went well.
The hotel at the falls was by far the better of the two – the staff there was also excellent.
The hotel in Buenos Aires (L’Hotel) for us was a bit bellow standard. The staff was very good and provided us with everything we needed, but the facility was poor for us. The concept was good and breakfast great, but the rooms were very small – the first night in the superior room was better, but the last two night was tough with luggage all over the floor.
The falls were by far the best but we had to cut our tour short due to the heat – it was far too hot to continue on the second day.
We had two guides from the company and both exceeded our expectations.
In general, all expectations were met – the transfers, Tango show, etc were very good
The only negative was the hotel remembering that the staff, cleanliness, and overall appearance was good, just the size and layout was, to us, a little below standard
(4 / 5)I didn't have the sense that I was being pushed into any pre-existing configuration that suited the travel agent rather than my interests.
I was networking for a travel outfitter that has deep experience in Patagonia travel and was given an endorsement.
Agustin was a pleasure - always responsive, engaging, authentic. I didn't have the sense that I was being pushed into any pre-existing configuration that suited the travel agent rather than my interests.
Regarding hotels, Explora was our favorite by far. The setting, the service, the quality of the experience is world-class. We didn't have a least favorite.
One of the happiest days of my life was galloping with a gaucho and guide across the pampas (Explora). On multiple rides I was alone w/ the gaucho and guide and no other guests. The guides were super - engaging, warm, respectful. I particularly enjoyed the tent experience at el Chalten too. That was a first.
*Ceci greeted us at Buenos Aires when we first arrived - she made us feel welcome and we greatly enjoyed her during the time we spent in the car with her. She also followed up with some much appreciated notes to inquire how we were doing.
Kareen at Explora, head of hospitality, is superb. Amy had food poisoning and was laid up for 4 days. Kareen ensured that every need including a trip to a hospital 2 hours away on a mostly dirt road was well organized and executed (she assigned a driver and a translator from her staff).
*Notable guides at the Explora include Mica (superb - warm, engaging), Kera (spelling? was lots of fun), Santiago (who appreciated I just wanted to cantor/gallop and made that happen), and Daniel (a guide who is first class at photography - we filmed at 1:00 a.m. together the night sky). Also greatly enjoyed our explora driver Ivan (former Chilean special forces).
There was one important issue. As a photographer coming for the photography, I understood that my guide for the 2 day el Chalten hike would be a photographer. I was quite surprised to learn that the assigned guide, Lois, didn't even own a camera and certainly doesn't see himself as a photographer.
The other issue was that due to Say Huque not breaking out costs in any way, I couldn't assess whether Say Huque was a good value that I can recommend and use again or not (experientially Say Huque was a good value). I know Argentina and Chile are very low cost countries given the deflation of their respective currencies vs the US dollar. I don't know whether we had any of that benefit.
(5 / 5)Many, many thanks for all arrangements of my trip! It was a wonderful time in that lovely part of the Earth.
Say Hueque had very good opinions from their clients.
The booking process went quite smooth. I got reply to every of my questions and on time. My Travel Advisor was always very helpful, always trying his best.
First I want to point out that I was satisfied by all hotel I stayed and it's not easy to specify which on was my favorite one and least favorite. I think that just sligtly less than other hotels I enjoyed the hotel I stayed in Puerto Natales - Amerindia Hotel. And I would indicate Austral Hotel as my favorite. But I really enjoyed all of the hotels I stayed and have no complains.
It's really difficult for me to indicate my favorite excursion, because I loved all of them, I enjoyed every single moment there. But if you push me to choose from which I have best memories I would say: trekking en El Chalten a Laguna de los Tres, Canal de Beagle Crucero and Experiencia Glaciares Gourmet. And trekking to Base de las Torres. I enjoyed everything in Patagonia!!! It's the most beautiful part of the world.
I had great holidays and I will always recommend your company to others.
Many, many thanks for all arrangements of my trip! It was a wonderful time in that lovely part of the Earth.
Marilyn & Joseph Tornatore
Marilyn & Joseph Tornatore
(5 / 5)We will be happy to recommend your company to others.
We found Say Hueque by accident in an internet search and liked the fact that we could shape our own trip and pick and choose.
The booking process with Lujan was very easy. She was patient and flexible and very well organized.
Our favorite excursion was the Iguazu Falls, both sides. The guides were excellent, and the Falls speak (roar) for themselves. We will never forget how powerful and magnificent they are.
Marcela was outstanding because she gave little stories and history to fit the sites. Our guides at the Falls, René and Javier were both excellent.
We were disappointed in the trip to the mission and the mine, mostly because we were almost 8 hours in the van and far less than that at the sites.
We will be happy to recommend your company to others.
Marilyn and Joseph
Sally & Dave Nordahl
Sally & Dave Nordahl
(4 / 5)All in all, we were very pleased with Say Hueque and our eye-opening trip.
We really enjoyed our trip!
We did some online searches and saw positive comments about Say Hueque. We talked to Agustin and liked his knowledge, the conversation we had and the sample itinerary he developed. We talked to a couple other agencies but ultimately chose Say Hueque because of the preparation that Agustin did and the fact that the company is so well-established. It felt like he understood the kind of trip, hotels, activities that would be the best fit for us based on the information we gave him.
We stayed at the Park Hyatt in BA (arranged on our own) and it was fantastic, as expected. There was a shop called Perez Sanz in Recoleta that we went crazy for – highly recommend it.
In terms of the hotels your company recommended, our favorite was House of Jasmines in Salta. A close second was Aldebaran in Bariloche. Jasmines was a nicer and better maintained property with better food, but the staff, service and hospitality at Aldebaran exceeded Jasmines in our opinion. Aldebaran could use some attention – common area furniture was worn out and very uncomfortable (which was too bad because the rooms are really nice and inviting) and parts of the property were looking worn. #3 was Lares de Chacras in Mendoza and #4 was the estancia near the airport in BA. But we liked them all for different reasons and none were a disappointment. The estancia was perfect for one night since it very much caters to riders vs. general travelers. We really enjoyed meeting all the guests there, but didn’t use any of the amenities – our second day there was washed out with torrential rain that flooded that whole area. The food was not very good, but the other guests said they take it in stride because the horses, trainers, grooms and facilities are so excellent.
We enjoyed the treks/hikes most of all, especially in Bariloche and Mendoza. The vistas and scenery far exceeded our expectations. Our favorite was one we arranged on our own in Mendoza with a guide named Fernando, though it was a hassle because we needed two days to assemble the cash required to pay him! He’s a one-man operation and doesn’t take credit cards.
Regarding guides, they were all very good. Anna (milonga excursion in BA) really stood out, as did the person who did the bike / winery tours in Chacras de Coria (can’t recall his name) and Santiago in Salta (he was very entertaining). What we liked was how talkative, interesting and informative they all were – and that holds true for the young woman we toured with twice in BA (can’t recall her name), and Gabriela in Bariloche. The drivers who handled the transfers were all prompt and efficient.
We wished we had an extra day in either BA and either Bariloche or Salta, and one day less in Mendoza. We didn’t really enjoy the city of Mendoza itself (although we liked the treks we did, the rafting excursion and the winery tours). We were a little thrown off by all the razor wire and heavy security, though the bodegas behind the walls were all beautiful. We loved the lunch that we had at the third winery.
Also, it would be good for your company to give current travelers more of a head’s up about the cash situation, at least with these current circumstances, which we understand are unusual. We didn’t realize how difficult it would be to get cash, how little was available per ATM, how often we’d need to seek out ATMs and how expensive each transaction would be ($15 when you included the U.S. and Argentina bank fees). We would have come with a lot more cash (both pesos and U.S. dollars) and used the hotel safes if we had known. We were very glad that we took Say Hueque’s advice and didn’t try to rent our own car in Mendoza, Salta or Bariloche. Taxis were very inexpensive and convenient. That said, we wish we had known how long a drive Aldebaran was from the town and how isolated it was. Its location was not at all conducive to going out for a walk or popping into town for dinner.
All in all, we were very pleased with Say Hueque and our eye-opening trip.
Sandy and Dave
(5 / 5)I was surprised that everything was so well planned. I thought that my trip was quite complex and there was not a single time where something went wrong.
I found the website of Say Hueque on the internet and I appreciated the possibility to get a customized travel plan which included exactly what I wanted.
I appreciated the fact that I always got a feedback to my emails within a couple of hours - even during the evenings and weekends.
La Yegua Loca in Punta Arenas was outstanding: the rooms were very special and the onsite restaurant was really excellent. Also the staff was really helpful. The least favourite hotel was the Altos Hotel in Ushuaia - the view from the hotel was great but it was simply too far out from the city.
My favourite excursions were the ones in Argentina (Ushuai and El Calafate). The Argentinian guides were in both cases very knowledgeable and made sure that every participant felt safe. Even though I did not want to do the mini-trekking on the Perito Moreno glacier in the beginning it turned out that it was the highlight of my trip. Actually it is an experience you can only have in South America and I was very glad that I changed my mind and went on the excursion on the glacier.
The Argentinian guides on the Perito Moreno glacier were really professional. Unfortunately I cannot remember the name of the guide we had. The guides from Chile at Torres del Paine were friendly but a little bit like "cowboys".
I was surprised that everything was so well planned. I thought that my trip was quite complex and there was not a single time where something went wrong. Thank you very much to Agustin and Agostina.
(4 / 5)Say Hueque offered packages that accommodated our timing, interests, and budget.
Say Hueque offered packages that accommodated our timing, interests, and budget.
Service at the Dazzler was excellent; they were very responsive to any requests, and even held luggage while we were in Calafate and Iguazu for four days. Koi Aiken’s staff went out of their way to be helpful, and gave good local advice and helped to arrange meals and side activities; very personable, but less polished/professional than Dazzler. Jasy offered the lowest level of service, though was certainly the most unique! The staff there was minimal, and did not communicate much with us. The room was spacious, but oddly laid out, with three beds in the main room, and a double bed in the loft upstairs. It worked out fine, but was odd.
All of the excursions were enjoyable and unique. I really enjoyed the El Tigre Delta trip, as that area is so vibrant; it was great to see people using the river in so many ways. The only sour note is that the Fruit Market was hyped a lot, but we were only able to see a small section of it. Of course the natural scenery at Calafate and Iguazu is amazing; it was great to be able to walk and see the glaciers and the falls
Chuck and Jeanne Zimmerman
Chuck and Jeanne Zimmerman
(5 / 5)We would recommend Say Hueque to anyone (and already have).
Say Hueque provided us with a customized itinerary with hotels that exactly matched our request for a mix of sight-seeing in Argentina and hiking in Patagonia (Argentina and Chile). All travel arrangements and tours were pre-arranged for hotel and airport (international and domestic) pick-ups and drop-offs, and these services were right on time and provided by very pleasant and helpful staff. The hotels were great and many of them had excellent restaurants that made it easy to enjoy the local cuisine. Especially memorable were Fierro Hotel (Eco Restaurant), Estancia Helsingfors and Las Torres Hotel.
Given that we did not want to be part of a larger tour group (12-16 people), this approach worked best for us. The booking staff (Lucia and Yuna) and our in-country hostess (Ursula) were all available prior to and during our trip, which made this “bucket-list” 18-day vacation very easy for us at a more-than-competitive cost.
We would recommend Say Hueque to anyone (and already have).
Chuck and Jeanne Zimmerman
(4 / 5)Thanks for the kind arrangement. We have a good memories and an enjoyable holiday in Chile and Argentina
Dear Silvia and Yuna,
Thanks for the kind arrangement. We have a good memories and an enjoyable holiday in Chile and Argentina.
Silvia, your advice on our trip planning makes the holiday went smoothly and didn’t have too much disturbance. Though the suggested accommodations were not deluxe but all given us a warm and comfort feeling. Your recommendation for having all inclusive program in Los Torres was fantastic and we didn’t need worry about the cost of food and beverage after a tiring hiking but simply sat in the bar / restaurant for enjoying the meal and chat with fun. The two and a half days excursion were great and gave us more time on enjoying the park especially we finally complete the hike and arrive the base of Torres de Paine. On last day, we also had a chance to see the wild animal - puma, red fox and white fox, etc
Yuna, sorry for keeping the changes after the tour is confirmed and causing the bothering. Thanks for the patience.
All the tour guides were professional and knowledgeable. A detailed information was given of each view point. We especially thanks those guides in El Calafate. However, the one in Salta who guided us to Purmamarca was poor. As the car was full and we all sat at the back of the van. His voice was not clear and sometimes we didn’t know what to see and name of view points when get off the van. More importantly, he left us all in the restaurant without gave any translation of the menu whilst the waitress didn’t know any English. We have no help until other tourist told us what the menu was. You can imagine how we feel unhelpful at that moment.
The private service in El Cafayate, Iguazu and Buenos Aires was great and give us more freedom to decide which place should stay Longer or skip. As far they found us like photo shooting, they always pointed out the good place for shooting and gave us sufficient time. Of course, this may defer the touring but thanks for their patience.
Personally, I like Adrian who is our guide in Iguazú on Argentina side. After the picked up from airport, he gave us a lot of advice on visiting the fall, preparing for the wet, etc. He also drew a map of the town so that we can easy to find out the restaurant and town. He is so caring. It was sad he hadn’t been our guide on the next day on Brazil side though the other was good as well.
Jose was the guide in Buenos Aires. A caring and funny man. During the tour, he advised us some posture for photo shooting which was nice. He also taught us how to us the panorama function for iPhone - so lovely. After the Tigre tour, he was willing to brought us to the El Ateneo and gave an idea on the CD for tango music.
All the guide for private service were fantastic. We all like them and wholeheartedly thanks for their effort.
I am planning to Peru and Ecuador next year and will definitely keep in touch with you. I would also recommend your office to my friend when they asked.
Once again, thanks for all the helps during the planning and trip.
Have all the best.
(4 / 5)Everything was taken care of!
I found Say Hueque through a Google search for Patagonia tours and then read reviews possibly on TripAdvisor.
Good reviews and a better price and more complete package than the other tour company I was speaking with.
Everything was taken care of! I could enjoy just being in beautiful Patagonia and relax rather than constantly trying to sort my travel and hotel arrangements at each stop.
The scenery at Perito Moreno and in Torres del Paine was unbeatable, but I also really enjoyed the hike in Ushuaia because the guide was so knowledgeable, and the lunch they prepared in they woods was quite nice. I loved all of the excursions. It was an incredible trip.
As mentioned above, the guide for the hike in Ushuaia was great. I think her name was Carla, but I'm not sure. She was so enthusiastic and passionate about her work, and her love of the nature we saw on our hike was infectious.