Sayhueque

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Trip Reviews

Say Hueque has been recommended by the most important travel guides.
We invite you to read the extracts from Lonely Planet, Time Out, Rough Guides, Footprints, Frommer’s, Let`s Go, Moon, Le Guide du Routard and Petit Fute and see what they say about us…
Below you will also find stories, commentaries, pictures from people who have used our servicies.

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Henk Geurts

Henk Geurts

(4 / 5)

Lastly we would like to thank you, and your company for a fantastic experience. We have nothing but good words and we will definitely recommend your company if somebody feels the urge to travel to Patagonia. What a beautiful place it is.

Hola Patty,

Let me answer your mail for Irma.

I just finished a general review of our trip on TripAdvisor, but it may not have published yet. The bottomline is that we gave your agency a 4 star.

Some of your questions are already answered in my TripAdvisor review, so I'll leave some of the details out. Anyway, here are the answers:

1. We found your agency on the web and liked what we saw as to destinations and the fact that it could be tailor-made to our needs. All this, plus the fact that you are a local operator geared towards independent travellers.

2. The trip was easy to arrange via e-mail/internet and we received prompt responses to our questions. We liked your advise regarding additional excursions and loved the ease of booking and payment. All in all, your agency delivered what you promised and the whole trip went smoothly.

3. Our favorite hotel was "Lacolet Hotel Boutique" in Punta Arenas. It had ambience and character and the service was great. We appreciated the nice welcome with a beverage of our choice. Nice touch. That and the little chocolate on our pillow. The location was perfect. Rooms were clean and the breakfast buffet excellent. Great choice!!

4. As to excursions. Sorry, but all were excellent and all had excellent guides. If we had to pick one, we'd pick "Canal Fun". The combination of hikes, canoeing and sites was wonderful and the scenery gorgeous. Their guides were outstanding. Again, all our excursions and guides were great.

5. As to guides. Sorry, but unfortunately we don't have their names. I guess "Canal Fun" had the best guides (2), but again, all were excellent.

6. As to improvements. Actually none come to mind as to your agency, but we have 2 comments though.

a. In El Chalten we had to check out of our hotel at 10am, while our bus left at 7pm. We had expected an afternoon departure to El Calafate, especially since we had an 08:30am departure the next morning for Puerto Natales. The day was not a loss, as we walked to the beautiful waterfall, but it did cut into our sleep that night in El Calafate.

b. We were a bit disappointed with our hotel in Ushuaia (Del Rodeo Hosteria). We got the impression that it was run by 2 teenagers who did not speak english. Service was minimal and hard to find. Breakfast was very basic and WiFi was not reliable. This, and the fact that there were no restaurants in the area (a $10 taxi ride to town, each way) did not help.
Apparently the hotel has a good reputation on TripAdvisor, but we experienced something different. Don't get us wrong, the hotel was absolutely wonderful, the rooms well sized and clean, and maybe we came at an inconvenient time.

Lastly we would like to thank you, and your company for a fantastic experience. We have nothing but good words and we will definitely recommend your company if somebody feels the urge to travel to Patagonia. What a beautiful place it is.

And oh, thank you also for the sunshine and the nice temperatures. We had hardly any rain during our 2 weeks.

Best regards,

Henk and Irma


08.02.17

Comments About:

Chile, Hiking Patagonia, Patagonia

Rosanna Ruiz de Mella

Rosanna Ruiz de Mella

(4 / 5)

En general todo bien, satisfechos con el servicio!

Saludos Rodrigo

Te respondere las preguntas por aqui y tambien hare el review en tripadvisor donde siempre pongo mis comentarios sobre mis viajes,

En general todo bien, satisfechos con el servicio, la agencia Huellas del Sur en Calafate nos dio atencion de primera, mucho seguimiento, puntualidad, informacion, y un servicio muy profesional, igual el servicio de ustedes al buscarnos en el hotel y aeropuerto fueron buenos ( aunque cuando llegamos a Buenos Aires desde Calafate tuvimos que esperar pues el vuelo se adelanto y la persona no estaba ahi cuando salimos y dimos unas cuantas vueltas antes de encontrarlo )
El hotel en calafate estaba hermoso de verdad y bien ubicado, cerca del centro, y los tours bien lindos y bien organizados , gracias por las sugerencias

Lo unico que te puedo comentar no nos gusto fue el hotel que seleccionaron en Buenos Aires, la verdad para nuestro gusto al menos, y seria bueno lo tomen en cuenta segun el tipo de cliente, para que hagan sugerencias mas acordes con los gustos de los mismos, la habitacion era super pequeña, el colchon estaba manchado, sucio.

El hotel para empezar esta en un area muy ruidosa con los bares, restaurantes al frente, las habitaciones al no tener vidrios con proteccion para ruidos, apenas pudimos dormir con el escandalo de la musica, la gente borracha y haciendo escandalo, aparte, las dos noches que estuvimos alla el telefono de la central tenia problemas, y la ultima noche no habia internet ni telefono en el hotel, el baño tenia polvo, no estaba limpio del todo, la puerta de la ducha no cerraba bien y el agua se salia al piso cuando uno la usaba, de hecho cuando hicimos el checkout el joven no tenia sistema y no sabia que la habitacion estaba prepagada y tuve que buscar el voucher para que lo viera, no tenia telefono para llamarlos a ustedes y confirmar ese dato ni siquiera tenia minutos en su celular para hacer una llamada

Tuve que hacerle un pago por unas aguas del minibar y ni siquiera tenia sistema para darnos un recibo

El hotel tambien esta muy lejos del centro y de los lugares de interes cultural, el vecindario donde esta es feo, era caro tomar un taxi para ir al centro, esa area esta llena de grafittis, se ve abandonada el area, etc, creo que todo esto deben tomarlo en cuenta para que ofrezcan otras alternativas segun la clientela, nosotros por ejemplo por nada del mundo nos quedariamos en ese hotel y mucho menos esa area

Ademas tambien no me gusto que el joven que estaba en la noche, creo que se llamaba Andres, un argentino, cuando le preguntamos sobre la distancia para ir a Villa Crespo pues estabamos interesados en ir a comprar articulos de piel, nos dijo que era super lejos que nos costaria el taxi unos 500 o 600 pesos, ( lo cual no era cierto ) y nos dio un brochure de una tienda y nos dijo que ellos nos buscaban y nos llevaban de cortesia, al final no fuimos a esa tienda y cuando regresamos al dia siguiente con un bulto, nos pregunto que adonde habiamos ido, no le respondimos , pues nos parecio un atrevimiento y una intromision a la privacidad que hiciera esa pregunta, estoy segura que la tienda le paga comision por mandar clientes si hacen compra, pero me parecio poco etico su manejo

Igual, terminamos yendo a Villa Crespo y otros lugares en la calle Florida y no fuimos al almacen

Por otro lado, igual el tema del desayuno , si bien era muy bueno, el tema de que no fuera buffet no nos gusto pues nos limitaba a lo que estaba en el menu

De momento esto es lo que te puedo decir, te hare el review en tripadvisor, pero en general el balance fue positivo

att

Rosanna Ruiz de Mella


25.01.17

Comments About:

Buenos Aires, Iguazu Falls, Patagonia

Steve Kalt

Steve Kalt

(5 / 5)

Booking with Say Hueque was very smooth. The connections were all well planned. We would definitely book with you again.

Hi Vanessa,

We chose Say Hueque on line based on reviews we read. Best-we did not have to worry about connections anywhere.
We stayed in a hotel in Iguazu that was very nice and we enjoyed the stay. There was a hotel at the falls- Belmond Hotel Das Caratas was a perfect location. If we had been offered this hotel, we would have stayed there. Better than any other hotel. The 2 days at the falls were the BEST! The guide in Buenos Aires was very good. The guide in Iguazu Falls was very good. The car we had in Buenos Aires for the day was TOO SMALL!!!

Booking with Say Hueque was very smooth. The connections were all well planned. We would definitely book with you again.

Thank you, Steve Kalt


23.01.17

Jerome Chopard

Jerome Chopard

(4 / 5)

You coordinated the land content, local transfers and flights to make it a smooth trip with minimal overlaps and provided good contact details for us to use if we were in difficulty

Hello Patricia,

Please see below answers to your questions and I am happy for you to use my comments in your marketing:

I chose Say Hueque because it was able to work with me to develop a 30 day tour of some of the most interesting places in South America spread across 3 countries. I obtained Say Hueque contact from the website search I preformed.


You coordinated the land content, local transfers and flights to make it a smooth trip with minimal overlaps and provided good contact details for us to use if we were in difficulty.

Our favourite hotel was Aranwa Scared Valley. The hotel was very well designed. The rooms were spacious, modern and had all the extras you would see in a good 5 star hotel. The grounds were well maintained and the landscaping was very interesting. Besides a theatre with evening shows and popcorn, there was an art gallery, well restored church, great pool area and many dining options. The staff were always helpful and worked well with our travel agent manage our bags left behind.

The day trip to Valpariso and Machu Picchu, were the best!

Alejandro in Santiago was the best guide on the whole tour.

Yes, perhaps better warn guest about counterfiet money in Argentina. I took $2000 peso from an ATM in Buenos Aires and $300 was fake. Also bus drives coming to pick up guest should check the guest names when collecting us. We were taken to the wrong tango show.

I will send you by whatsapp some photos.

Regards,

Jerome


23.01.17

Chiara & Javier Bert

Chiara & Javier Bert

(5 / 5)

To conclude, we would like to say a big THANK YOU to you and Patricio: we had an amazing time in Argentina and we were thankful every day about our choice of Say Hueque. We felt that we had always the best option, compared to the other tourists around us :)

We were looking for a trip on Viator, a tour operator that we know worldwide. In one of the comments someone said that the tour is actually organized by Say Hueque so we decided to book directly with you! The choice was mainly done to support a local operator.

The two things that we appreciated the most of Say Hueque are the flexibility (when we asked to change one day in the program) and the fact that we had a direct contact with the operator.
Patricio supported us greatly per chat and email, and Patricia sent us very interesting info during the trip.
This personal contact has been very appreciated and made the difference compared to booking via a big agency.

The Hotel Boutique Lacolet in Punta Arenas was fantastic! The room, the bed, the nice girls at the reception, the welcome drink and the fact they anticipated the breakfast for us made our stay there very enjoyable.
We also appreciated the Hotel Las Dunas in El Calafate: it was a nice surprise at our arrival in Patagonia!
Generally speaking, all the hotels were good except for the Hostal Drake in Puerto Natales.

Our favorite days have been the ones in El Chalten, trekking in the beautiful mountains with a very nice weather.
Choosing an excursion would be very hard: we liked all! If really we have to select we would say the day on the Park Tierra del Fuego with the trekking, canoeing and the very good lunch prepared there.

The level of the guides was always very good. If we had to choose one we would say the girl from Huellas del Sur with whom we went to the Perito Moreno: she was explaining very well and taking care of the needs of all the participants.

As we said we really appreciated the fact that the relationship with the agency are very "personal".
Nevertheless, as you are not an operator known worldwide, if would be very good to have some kind of "Tracking of the reservation" to make the customer feel more safe: for example a booking reference that we can use to check the status of the trip directly online!

To conclude, we would like to say a big THANK YOU to you and Patricio: we had an amazing time in Argentina and we were thankful every day about our choice of Say Hueque. We felt that we had always the best option, compared to the other tourists around us :)

Chiara & Javier


22.01.17

Comments About:

Hiking Patagonia, Patagonia
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review-Chiara & Javier Bert-imagen-3

Lidia & Victor Pan

Lidia & Victor Pan

(5 / 5)

All transfers and pick ups were on time; the guides were very helpful, friendly, and informative.

Thank you, Rodrigo, we are great!
Still full of marvelous memories.

We were very much impressed by the tango performance on January 3,
and Lidia may even write about it in a magazine.
Can you send us the name of the theater and maybe a link to its webside?

Below are our replies.
We may prepare our pictures and send them to you later.

With kind regards,
Lidia and Victor


22.01.17

Gina Romano

Gina Romano

(5 / 5)

Our trip was absolutely fantastic though and I didn't want it to end!!! We will definitely be back someday. I was really glad I used Say Hueque to help plan the trip because it was much better than if I had tried to do it on my own

I found Say Hueque on google. I had contacted another travel company first and was disappointed that when they saw our budget they said they couldn't help us. On google Say Hueque was the most popular travel agency, so I tried emailing and Patricio was extremely helpful, and was able to accommodate our budget.

Everything was very seamless- not having to worry about transportation was great, the whole trip went very smoothly

All the hotels were great! At Parque Calafate we loved the spa upstairs. The location was convenient also. Kau Yatun hotel was beautiful and very comfortable and had an excellent breakfast. It was also great how in both hotels in Calafate had wifi in the rooms. Pudu lodge in El Chaltén was a bit more basic but covered our needs. Hopefully next time we visit El Chaltén they will have better access to internet, the satellite internet was very slow and only available in small amounts.

The glacier excursions were my favorite. Mini trekking on Perito Moreno was great, so I added on Viedma ice in El Chaltén which was awesome.

Natalia on Viedma ice was excellent. She was more informed about the natural features of the glacier and landscape, which I thought the guides at Perito Moreno could have been more detailed about.

I would say only that the Perito Moreno tour was a bit slow in the beginning with a long bathroom stop and people on the tour straying away and making the rest of us wait. It was almost 3 hrs before we got to the beginning of the hike. As I mentioned before too I wish they spoke more about the geologic features of the land and ice.

Our trip was absolutely fantastic though and I didn't want it to end!!! We will definitely be back someday. I was really glad I used Say Hueque to help plan the trip because it was much better than if I had tried to do it on my own. With how much money we spent we were really happy and comfortable with the hotels and adventures. Thank you!!!!!


21.01.17

Comments About:

Patagonia

Xavier, Paul and Nadine

Xavier, Paul and Nadine

(5 / 5)

Thnx for the great vacation!. We look back with joy.

Hi Rodrigo:

We had a good flight back home.

We miss Argentina and all what we have seen.

Like you asked we answered your questions.

We were searching for a traveling agency who could give us a good, payable and varied program. Important was also the independence we had. We were glad that everything was good organized (transport, hotels,..) We find you by searching the net. We read your trips and read some reviews. At the first contact we had already a good feeling.

The combination of independence and organization was very good. Hotels, tours, transport was arranged in advance. Everything went as it was planned. Therefore we had also time for ourself.

Las Dunas was our favorite hotel, although some could be renovated. The view over Lake Argentino was amazing. The hotel wasn’t situated in the center, but they offered a free shuttle service to the center every hour.

That is hard to say. There were several excursions who were top. The Bike tour in BA was super. The way we discovered the city was top. It was the best way to see the city in one day. The trip to Perito Moreno was top as well. The noise and the diverent colors of the ice: waw. The experience to see falling pieces of ice in the water.

We had only two private guides. During the bike tour in BA was our guide Miguel and at the Iquazu waterfalls was our guide Adrian. Both guides were great. Both were perfect guides : They gave the perfect explanation, but they gave us also the freedom to explore the area ourself. If we had a question, they gave us a satisfactory answer.

The BA City Tour wasn’t an added value. First of all they didn’t picked us up from the hotel. Lucky your intervention solved the problem. The City Tour was just with a van riding through the city without a stop. We couldn’t step out and look around. The explanation of the guide was limited. We would not do it again this excursion. Besides that everything was good organized. Good job Rodrigo!


Thnx for the great vacation!. We look back with joy.


21.01.17

review-Xavier, Paul and Nadine-imagen-1
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review-Xavier, Paul and Nadine-imagen-3
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Javier, Nicolás y Ma. Eugenia

Javier, Nicolás y Ma. Eugenia

(5 / 5)

Estamos muy agradecidos por el servicio. Ojalá nos veamos en otra oportunidad.

Buenas noches Rodrigo un cordial saludo.

Contestaremos a continuación los puntos de la evaluación:


1. Una colombiana que tiene un hostel en Buenos Aires (Lina´s Tango House) nos lo recomendó y nos dirigimos a la página web.

2. La coordinación de las actividades, horarios, reservas de vuelos, responsabilidad.

3. Todos fueron buenos, pero queremos resaltar las buenas instalaciones del hotel El Pueblito en Iguazú y la cálida y excelente atención en La Rosa de los Vientos en Ushuaia.

4.El mini- trekking en el glaciar Perito Moreno.

5. Todos fueron muy competentes y atentos. Quisiéramos resaltar los guías en el Glaciar y a "Esteban", de Canal Fun en Ushuaia.

6. Solicitar mejor cobertura de Wi-Fi en los Hoteles. Sólo funcionó bien en Iguazú.


Estamos muy agradecidos por el servicio. Ojalá nos veamos en otra oportunidad.

Javier, Nicolás y Ma. Eugenia


18.01.17

Comments About:

Buenos Aires, Iguazu Falls, Patagonia
review-Javier, Nicolás y Ma. Eugenia-imagen-1
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Giovanna Piazza

Giovanna Piazza

(5 / 5)

La organización fue fenomenal, todo increíblemente bien coordinado, pero al mismo tiempo éramos independientes y viajábamos solas. Además, nos ha gustado mucho vuestra elección de excursiones y de agencias, nunca nos sentimos como el clásico turista en grupo que viene llevado por acá y por allá como una manada de gente.

Encontré a Say Hueque con una búsqueda en Internet porque quería organizarme yo el viaje y viajar de manera independiente pero apoyándome a una agencia basada allá y teniendo las reservas hechas. Desde el primer momento me quedó claro que Say Hueque era la única que correspondía a nuestras exigencias, todas las demás ofrecían viajes más organizados y casi de grupo que no nos interesaban. Y Ezequiel fue fenomenal en incorporar todo lo que le pedimos, todo lo que queríamos hacer y hacernos el viaje a medida. Aunque esperé a las respuestas de todas las agencias a las que había contactado, sabía ya desde el principio que iba a escoger a Say Hueque. :)

La organización fue fenomenal, todo increíblemente bien coordinado, pero al mismo tiempo éramos independientes y viajábamos solas. Además, nos ha gustado mucho vuestra elección de excursiones y de agencias, nunca nos sentimos como el clásico turista en grupo que viene llevado por acá y por allá como una manada de gente.

Quiero aclarar que los hoteles nos han gustado muchísimo todos. Si tengo que seleccionar, tengo que indicar El Barranco en El Chalten y L’Hotel Palermo. Los dos sobre todo por lo super agradable y disponible que es el personal y por el trato que recibimos. L’Hotel es una joya escondida, una maravilla con su patio y jardín, muy bien cuidado todo. El Barranco tiene habitaciones grandes, limpias y luminosas, y sobre todo en los hoteles el personal es super lindo!

Yo creo que el trekking en el Perito Moreno es algo tan absolutamente increíble y único que tiene que tomar la primera posición, pero también nos gustaron mucho mucho la excursión de Torres del Paine y la navegación en el canal Beagle. L

Florencia de Canal Fun merece mención especial porque es tan, tan agradable, simpática, solar y disponible.

Personalmente lo único que nos decepcionó fue el city tour en Buenos Aires, pero tal vez fue un problema de expectativas nuestras. No teníamos intención de hacer el city tour, luego mi amiga se lastimó una rodilla y no podía caminar mucho, entonces en lugar de patear todo el día la ciudad decidimos hacer un city tour. Puesto que nos quedaba a ladito, fuimos a vuestra agencia en Palermo para reservar un city tour. Hacia un día esplendido y teníamos esta idea de estar sentadas un par de horas al sol y al aire en el segundo piso de un bus al aire libre, disfrutando del verano y admirando la ciudad a 360 grados. En lugar de eso, nos encontramos encerradas en un minivan con aire acondicionado, vistas limitadas y francamente no vimos ni aprendimos nada nuevo con la guía. Tal vez como dije antes fue una cuestión de expectativas, pero jamás se nos describió el servicio así y nosotras tomábamos como un hecho de que se trataba de uno de estos autobuses city tours para turistas y no se nos ocurrió preguntarlo. Creo que estaría bueno aclararlo cuando se vende este servicio. A nosotras no se nos ocurrió siquiera preguntarlo porque para nosotros viniendo de Europa no es estándar que un city tour esté hecho en un minivan encerrados así, en Europa si no se pide específicamente un tour privado los city tours se hacen con autobuses y todos con segundo piso al aire libre. Lo único que nos dijo vuestra compañera fue que no podíamos subir y bajar.

Un saludo de una Bruselas muuuuuy fría!
Giovanna


18.01.17

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