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Trip Reviews

Say Hueque has been consistently recommended by the most important travel guides!
We invite you to read the extracts from Lonely Planet, Time Out, Rough Guides, Footprints, Frommer’s, Let's Go, Moon, Le Guide du Routard, and Petit Fute and see what they have to say about us…

Below you will find stories, comments, and pictures from real customers who have used our services

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Olivia Hanson

Olivia Hanson

(4 / 5)

Mendoza and surrounding area is beautiful.

Hi Yuna,

Thank you for checking in with me. Mendoza and surrounding area is beautiful. I have appreciated the checkins at both locations.

I would like to say that there are some parts of my trip that were great and others that were not that good unfortunately.

The airport transfers have been wonderful and very timely. The hotels have been beautiful and clean; with staff being very helpful.

However, the tours and some aspects of the tours were very disappointing. I am aware there was an error for the city tour pick up. I am greatful that alternative plans were arranged allowing me to see the great historical elements of Buenos Aires. However, the tour was rushed. I had the opportunity to walk around certain monuments. However, I did not get the chance to walk around and explore the different areas for extended periods of time. I think I was expecting a walking tour and I am not sure if the usual tour involves driving around to different sites. The Tango show and meal was amazing.

The tours I have had with Huenata are well organized however, I was placed in all Spanish group for both of the tours. The tour guides were able to speak in both Spanish and English however; it was difficult for me to interact with the group. As a solo traveller group tours are usually the opportunity to met and socialize with different people. I was looking forward to seeing award winning vineyards in Mendoza and unfortunately the wine tour was average.

The full day tour through Acongua mountains to Uspallata was absolutely beautiful! However, the restaurant we went to for a late lunch was not good. The service was poor and the food was very poor. This meal cost 200 pesos; for a meal that was half eaten. I paid 280 pesos for a fantastic meal at the hotel. The full day tour should include lunch.

I thought I would be getting a better quality for the tours especially considering it is low season. I am not sure that this tour has given me great value for my money.

Thank you,

Olivia


29.05.17

Barbara & Luis Sáenz

Barbara & Luis Sáenz

(5 / 5)

Argentina fue tan bello, tan amable, tan natural, tan cálido, tan hospitalario que se nos está siendo difícil volver a nuestras vidas cotidianas.

¡Hola Patricia y Patricio!

Antes que nada, disculpen la demora en escribirles este correo pero hemos regresado bastante agotados del viaje y con eso de que al día siguiente teníamos que ir a trabajar, se nos ha dificultado un poco tener algo de tiempo. Ya el fin de semana que pasó tuvimos chance para desempacar y descansar un poco y pues, ahora nos ha pegado bastante el shock de “de vuelta a la realidad”. Argentina fue tan bello, tan amable, tan natural, tan cálido, tan hospitalario que se nos está siendo difícil volver a nuestras vidas cotidianas.

Pero bueno, al grano antes de ponerme nostálgico. Este correo tiene la ÚNICA Y EXCLUSIVA finalidad de agradecerles, a ambos, todos sus finos favores y atenciones para con nosotros. Gracias por las horas invertidas, las gestiones realizadas, las llamadas efectuadas, las coordinaciones perpetradas, los emails enviados para que éste viaje haya sido una experiencia inolvidable tanto para Bárbara como para mi persona. Realmente se les agradece de corazón. Nunca tuvimos ningún problema, nunca tuvimos un retraso, nunca se demoraron en ir por nosotros, nunca hubo una mala cara, nunca hubo un “NO” como respuesta. Por todo esto, y mucho más, les estamos infinitamente agradecidos.

Y no me canso de enfatizar y estresar lo agradecidos que estamos porque, si bien fue un viaje con varios destinos, para nuestro gusto fue algo corto, 9 noches y 10 días (y en esos 10 días están incluidos el día en que llegamos y el día en que nos fuimos, lo que realmente lo convierten en un viaje de 8 días efectivos) y por lo tanto teníamos que sacar tiempo de donde no lo había. Pero por motivos laborales, sobre todo de mi lado, era imposible extender el viaje. De ahí la importancia de que todo saliera tal como fue planeado, sin retrasos ni pérdidas de tiempo. Y fue por este motivo que decidimos contratar los servicios de una agencia y así poder maximizar nuestro tiempo en Argentina. Bárbara y yo somos “guerreros”, mochileros y nos gusta armar/gestionar nuestros viajes sin la ayuda de terceros. Pero en esta ocasión estábamos conscientes que la única manera de gozar más el país era depositando nuestra plena y absoluta confianza en una tour operadora. Y no nos decepcionaran en lo absoluto.

Patricia, Patricio y a todas aquellas personas que de alguna u otra forma ayudaron con la realización de este viaje solamente nos resta decirles, ¡¡¡GRACIAS INFINITAS!!!
Antes de despedirme, me llena de satisfacción poder compartir con Ustedes la alegría que vivimos cuando se nos tomaron estas fotos. Sin duda alguna serán momentos que permanecerán con nosotros por siempre. Gracias una vez más por ser los artífices de este sueño.

Con cariño,
¡Luis y Bárbara!


22.05.17

Comments About:

Featured Trips

Joel & Carol Shapiro

Joel & Carol Shapiro

(5 / 5)

Our trip that Say Hueque put together for us overall was great. It was really nice to have everything coordinated for us.

Hola Vanesa,

It's crazy how quickly time passes... Hopefully this will still be helpful to you.

Our trip that Say Hueque put together for us overall was great. We had one bad experience (see below), but everything else we REALLY enjoyed.

We found you online, possibly through TripAdvisor. We contacted one other agency but decided to book with you because you seemed friendlier and a better fit for us.

It was really nice to have everything coordinated for us, especially all the transportation from place to place.

Even though at first we were disappointed that we were so far from the center, we really enjoyed the Monasterio in Bariloche. The breakfast was very good and we took advantage of the pool and spa.
The Tierra del Fuego in Ushuaia was also nice and was in a great location, although their breakfasts weren't very nice (too limited).

It's hard to say which was our favorite excursion. We loved the day from Puerto Varas to Bariloche, and Jenny was a really great guide (for the Chile side). The trip to Harberton Ranch to see the penguins with Carla was very good.
Also the half day in Bariloche with Lorena was great.
Once we got inside Torres del Paine with Matias, the tour was amazing (so beautiful!)

We don't understand why we were not given a direct bus from Punta Arenas to Ushuaia since we saw that there were at least two other bus companies with direct routes around the same time. We had to stop in Rio Grande and switch buses. The second bus was really disgusting. Really disgusting. It was filthy and smelly and falling apart. There was leftover food mess in the seat pocket, and we didn't have assigned seats so everybody had to fight for seats. The scenery was the most beautiful of the whole trip on these last four hours of the trip, but the windows were so dirty we couldn't see well (and certainly couldn't get any nice photos through them). We've traveled in developing countries with much nicer & cleaner buses. This should definitely NOT have been part of our itinerary. It was awful.

Lastly, you wrote "as you know, we are not a big company". To be honest, we'd thought that at first, but then weren't so sure about that... When we were switched from Yuna to you (Vanesa) it felt like we were just being passed along from one person to another, and that Say Hueque did not value giving us one person to be our contact person. When we were first switched from Karen to Yuna, we figured that it was probably because Karen is a person that coordinates the itineraries and that Yuna would be our contact person through the rest of our time with Say Hueque -- including through our whole trip. When we were told later that we had been switched to you -- without being given any reason why -- it felt a bit like we were on our own, since we hadn't had any contact with you at all. I'd recommend that, whenever you switch contact people for your clients, that you tell them why. Otherwise, they might feel like you're not really there for them, as it did a bit for us.

All that said, we did have a wonderful trip overall. Thanks very much.

Best,
-Joel & Carol


01.05.17

Comments About:

Buenos Aires, Chile, Patagonia

Geoff Crispin

Geoff Crispin

(5 / 5)

Your staff were very helpful and arranged all that was required.

Hi Rafael!

Thanks for your email.

I would like to place on record my experiences with your company during my visit to Argentina.
Your staff were very helpful and arranged all that was required.

Accommodation both in BA and Calafate was very good and the staff at both hotels were helpful and friendly.
I was particularly surprised by the handwritten note by Patrica which is rarely seen in this age of electronic form letters.

In Calafate the young lady who hosted the tour of the glacier was very good both in knowledge of the area and her interactions with the group. Very professional and highly commended for her skills.

The HD experience also was very good with the young man as a guide both knowledgeable and had a good interaction with the small group of travellers. Again highly recommended.

My one lessor experience was with the trip to Torres Del Paine. The trip itself was excellent and well worth the long day to see an exceptional environment. I was however less than pleased with the guide and his attitude. As the day wore on I felt that the english speakers were being treated less and less and focus was more on the Spanish speaking travelers. I know it was at the end of the tourist season and probably guides get a little jaded but I felt the attitude was less than positive. The day was rounded out by a very aggressive push for tips. I come from a culture that does not normally tip but I have no problem if I feel the service has been worth it. I felt with the guide walking around with his tip box and standing in front of each traveler made it almost impossible to refuse to contribute despite my misgivings about the service provided.

On the whole the experience was very good and well worth while but I feel some attention to the aggressive tipping experience might be warranted.

Thanks
Geoff Crispin


29.04.17

Comments About:

Buenos Aires, Chile, Patagonia

Erucar Sait

Erucar Sait

(5 / 5)

Say Hueque really surprised me so much!

Hello Yuna,

I just wanted to inform you that, everything was perfect. Say Hueque really surprised me so much. I am telling and suggestion you to all my friends. I didn’t face any single problem or a bad surprise.

Thank you so much one more time….

You are the best

Sait


19.04.17

Geoff Crispin

Geoff Crispin

(5 / 5)

Visiting patagonia was a long held dream.

Dear Say Hueque

Visiting patagonia was a long held dream. It lived up to my expectations from an cultural and environmental point of view. The Patagonian step has presence like no other i have experienced in many years of travel.

I suggest to other travelers to do as much as you can in your time available. You may never get the
chance again.

I had a very good holiday. Some challenges with language as my spanish is minimal, but very enjoyable,

Geoff Crispin through responsibletravel.com


12.04.17

Shona Gecelter

Shona Gecelter

(5 / 5)

A big Thank you to all of you at Say Hueque...we will tell everyone about you.

Hi Yuna,

We are in Brazil now.I have been meaning to drop you a line.We had a wonderful time, beautiful scenery...stunning landscapes.. everything was perfect.So well organized and wonderful people.We absolutely loved our accomodation...it was really special.Please say a big Thankyou to Karen for us...she did us proud...and to all of you at Say Hueque...we will tell everyone about you. Regards Shona.


07.04.17

Claire

Claire

(5 / 5)

I have submitted a good review on TrustPilot

Hi Vanessa,

Sorry for delay in response. I have submitted a good review on TrustPilot, link below.
But am having a hard time submitting reviews on TripAdvisor today, just refused to let me login or recreate a new account via Gmail. Will retry.

Overall, experience is great.
The only hiccup was at the Chile Patagonia side, I think co-ordination with agents or operators in Chile could tighten. The travel agent who brought me into Chile has no record that I have a pick up arranged. Neither does the hostel. It is not clear what happened but does not matter, hope u have figure out the issues to avoid the same problem in future for other travellers.

The hotel ranch at El Chalten was my favourite, Kal Yatun

https://www.trustpilot.com/submitted/review?correlationId=5dde8306-69a2-467d-8088-ee1ec9ec04a8&invitationLink=a013af265063d7c82a01def4195b8a44


Thanks
Claire


05.04.17

Comments About:

Chile, Featured Trips, Patagonia

Helen Cuccaro

Helen Cuccaro

(5 / 5)

You did a wonderful job.

Deborah,

We had a great time. It was perfect.

You did a wonderful job. It is another amazing part of beautiful Argentina. Thank you soo much!

We will send everyone we know to you for side trips.

Regards, Helen


04.04.17

Comments About:

Salta & Jujuy

Edward Roelofse

Edward Roelofse

(4 / 5)

Thanks for all your help!

Hello Say Hueque!

Tango Inn Club was friendly and comfortable and the staff went out of their way to help me after I lost my backpack. But their is a big problem with electricity failures in Iguazu, and Tango Inn does not have strong enough generator back up like the other hotels. So frequent blackouts during the night and no Aircon which was very uncomfortable in those tropical conditions.

Thanks for all your help.


04.04.17

Comments About:

Iguazu Falls