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(5 / 5)I had a great trip and want to thank you so much for all the work you did. I too will recommend you enthusiastically to any friend that may be planning a trip.
Hello Patty and Silvia:
Sorry for the delay, but we are in the middle of harvest right now, luckily, Sunday is a day off!
Pam knew of your company, so I can make no credit in choosing you - but you all did a great job and were very attentive and professional. I always felt that we could get ahold of any of you is we needed, but things went so smoothly that it was seamless.
I liked the organization the most, since it saved us so much time once we arrived in each place, and your suggestions were right on point. I will second all the things that Pam said, I totally agree.
I liked all three hotels based on quality to price. It was fun being around other people doing similar things. All were nice, but that said, I probably liked the Ushuaia hotel and the Chalten hotel the best. I think it had more to do with group sizes than anything else. They were all pretty close.
My favorite excursions were in El Chalten. I loved the hikes and the organization of the National Park. I think the Perito Moreno Glacier day was my least favorite, because there seemed to be an effort to draw it out to fill in the day. For me, that could have gone faster and maybe added something else. I loved the day of hiking and paddling in Ushuaia also, My pattern here seems to be the more activity the happier I am, so my preferences are probably based on that.
Our guide for padding and hiking in Ushuaia, Gabriel, was the standout. Everyone was good, but he was great, knowledgeable, and funny. Lots of fun.
I had a fantastic week, no complaints, but my only suggestion would be to get your clients ( us in other words ) to focus on the open day options, as things fill up. We had that problem in El Calafate especially. I think that I wasn’t sure how much I wanted to do, so kept days open. However, going forward, I don’t think I would make that decision again.
I had a great trip and want to thank you so much for all the work you did. I too will recommend you enthusiastically to any friend that may be planning a trip.
I will forward a couple of photos in another email, as our internet is not really 21st century!
(5 / 5)Say Hueque did a great job of planning our trip and being responsive to my suggestions. Thank you!
Hi Patty and hi, Silvia,
I am happy to provide feedback to you. We had a great trip and your help was much appreciated. I will forward you pictures (taken by Michelle!) in another email. And I did post several on my Instagram account with the #sayhuequejourneys. I'm Pamela Wheaton on Instagram. There are a few on my Facebook page too (same name) but I need to add more.
My daughter, Amalia della Paolera, used Say Hueque to plan her trip to Patagonia (I believe it was in January, 2014). She highly recommended you guys and I was in contact with Silvia beginning in 2015. I was very pleased to visit Silvia at your office last year and to begin to firm up plans. It's a great office, too and I really appreciated your patience as we stopped and started several times in the planning of this trip.
It was wonderful to get off the planes and see a sign with my name and have a pleasant, informative driver waiting for us. Also having a nice balance of organized excursions and free time was great. The drivers and guides were very professional; responsible and on time. Also loved having your restaurant and excursion suggestions!
What has been our favourite hotel is a tough question, and one that Michelle and I talked about a lot. The three hotels were all good, each with its pluses and minuses. In Ushuaia, Rosa de Los Vientos, definitely had the best room (large and comfortable with a good bathroom) and the reception area was comfortable and sunny with good WIFI. Breakfast there was only so-so and the uphill location is a steep climb. But that might have been my "favorite", if only because of the room. Rincon Del Calafate had a great lobby and attentive staff but the room was tiny. Really small for two people. Also a simple thing to fix: no luggage stands in the room. The lack of a luggage stand means you're constantly having to move your luggage to open it, scratching paint on the walls. I would recommend to them that they invest in foldable luggage stands --a simple and inexpensive improvement. The location was a bit out of the way too. Pudu Lodge was a good hotel. Loved the location next to the trailheads. The room was on the small side and lacked luggage stands (I would make that suggestion to them too!). Breakfast was good. The staff was friendly and helpful at the three places. No real complaints, especially for the price. (Oh, one thing we noticed is that the coffee was lukewarm and not very good at any of them)
Another tough question is what was our favorite excursion. I missed the second excursion in Ushuaia because of food poisoning (trips to penguin and bird islands). The first day in Ushuaia was probably my favorite because of the variety. It was fun to be on the water paddling, lunch in the tent was delicious and convivial with the other people and then we got to hike in the forest too. So, for the whole package, that was probably my favorite. It was really good to have a tasty lunch included so we didn't have to scramble to pick up lunch beforehand. We also visited Estancia Cristina. That was a great trip (we did the trek) but it is indeed a LONG day. We would suggest that the end of the trek be curtailed somehow, maybe by having a 4x4 pick up hikers once you get down off the mountain. The last little recovery time in the beautiful bar/restaurant was way too short! The boat ride was beautiful.
The guides were all good. But a shout out to Gabriel (think that was his name!) from Nunatek in Ushuaia. Fun, charming, well-informed. He was great.
Say Hueque did a great job of planning our trip and being responsive to my suggestions. Thank you! We were initially a little disappointed not to be able to go to Torres del Paine because it was fully booked for the days we were in Calafate. I might be important to stress even more to travelers....that you must book ahead of time. Also, while the view of Perito Moreno was exquisite, that excursion (especially the half-hour on the boat basically in the same place looking at the glacier) didn't seem as well thought out as the rest of them. Of course it's a must to visit the park and the glacier, just not sure the time on the boat was necessary, or that the day needs to be as long as planned.
Both Michelle and I are super active and like things organized so we probably could have done with a little less "down time" on the trip (the half day, especially, in Calafate we were kind of scrambling to fill and to arrange and excursion for the empty day.) On the other hand, El Chalten, with the self-guided treks was magnificent. A real highlight.
For the days when lunch is not included, some suggestions in Calafate for where to get a good picnic would be welcome. The supermarket had a very limited selection. But on my last day there, I found a bakery (can't remember the name but it was at the turn for the hotel off of Liberator) that looked like it had a very good selection of sandwiches.
A recommendation to add to your list: the spa in El Chalten called Cabaña y Spa Yaten. After 2 days of treks (including that long one to Laguna de los Tres) we treated ourselves to a foot massage and treatment. So wonderful and restorative. I would go back to El Chalten just for that! They have the coolest "boots" for your feet that give you a massage while you are sitting in a chair looking out through huge windows at Fitz Roy. They also have a "bed" for a back massage and a chair that apparently is amazing and gives a full body massage. This is not your typical spa, but so restorative after a day or two or three of hiking! The owners, Mayra Imas Wagner and Luis Cocha were terrific. He is a basketball coach in the school and has really interesting stories to tell about the life of the town. She is multi-lingual. Definitely I would add to your list...not sure re the prices, but it was worth it (cheaper if you pay in cash).
There are apparently yoga classes in El Chalten too. We didn't try those out but I bet some travelers would be interested in having information about that too.
Your restaurant suggestions were all good (with exception of our awful meal in Ushuaia I told Patty about) as were the suggested walks and excursions. Loved the Laguna Nimez (I went twice) and the walk to the waterfall in El Chalten was lovely and a perfect way to begin the visit to El Chalten.
Thanks so much for your attentiveness and follow-up! I have already recommended Say Hueque to friends and will continue to do so! I'll post on Trip Advisor too.
(5 / 5)We have sent several couples to Say Hueque and they have all been very satisfied. Say Hueque is professional, competent, flexible, and they pay attention to detail.
Say Hueque: Say Hueque is a travel agency in Buenos Aires, specializing in travel within Argentina and Chile. Last year they planned a 5-week trip for us. The itinerary included Buenos Aires, Ushuia, El Calafate, Bariloche, Puerto Varas (Chile), Chiloe Island (Chile), Santiago, Valparaiso, Vina del Mar (Chile), Mendoza, Iguazu Falls, and ending at Estancia Candalaria del Monte. This year they planned a 3-week return trip for us. From Buenos Aires, we returned to Bariloche and to Mendoza, then spent a week in the North (Salta, Cafayate, Purmamarca, Jujuy) before returning to Estancia Candaleria del Monte.
Say Hueque is a 5-star travel agency. Yanina Castano was our agent and she did an excellent job. Silvia Monico also did a great job in Yanina's brief absence for her honeymoon. It is our understanding that Marisol followed our itinerary and assured connections throughout the trip were made.
We have sent several couples to Say Hueque and they have all been very satisfied. Say Hueque is professional, competent, flexible, and they pay attention to detail. Except for two minor glitches, neither of which was their fault, everything went like clockwork and as planned. And, even though neither glitch was their fault, they compensated us beyond our satisfaction.
Guides and Drivers: Last year we had great drivers, and except for one location in Chile, we had wonderful guides. The problem in Chile was that our guide at one location spoke absolutely not a word of English so she did not even try to communicate with us. We speak only a little Spanish, but at least we try to communicate and most of the time we are successful.
There are too many guides and drivers to mention, but credit must go to Say Hueque as they are the ones doing the job assignments. I should say that my wife and I like to do "shared driving" which gives us an opportunity to meet other Americans and meet people from other countries. The only time it did not work out well was last year in Ushuaia when our jeep was overcrowded and the seat belts did not work. Otherwise, shared driving really can be fun. That said, this year's experience was private transportation and was very much appreciated. There were four of us traveling together on this itinerary, so having the advantage of one vehicle for us was expedient as well as convenient.
Hotels and Posadas: In two years we have been very happy with all the hotels and posadas Say Hueque has arranged. I must mention that we prefer staying outside the city where it is quiet, rural, beautiful, and a little isolated. Yes, to get to town we sometimes need to get a taxi. The trade-off is worth it to us.
Joan and I have always asked Say Hueque to have breakfast included. It saves time and gets us off to a great start for the day. We do not want lunch or the evening meals included. That gives us an opportunity to find our own restaurants which we enjoy doing. I should say that we NEVER stay at big, expensive 5 star hotels, or eat in big, 5 star hotel restaurants. Say Hueque has accommodated our requests very well. In fact, we enjoy going to restaurants often suggested by our guides. Those would be small, inexpensive, great family places. void of anyone not Argentine.
The following is a recap our itinerary this year.
Buenos Aires: We stayed at the BoBo Hotel. We love this little unique hotel. The rooms are a bit small, but the BoBo is spotlessly clean and in the Palermo Soho District, within walking distance of museums, gardens, shopping, restaurants, and historical sights. Breakfast is served in the hotel's restaurant, and one has many choices with eggs served exactly as you like them. The restaurant is a little spendy for dinner but really is wonderful with EXCELLENT service and nice wine choices. It is also a great place to recover from the long flight from Portland, Oregon, to Buenos Aires before getting out and exploring.
San Carlos de Bariloche: We stayed at the Cacique Inacayal Hotel right at the edge of town and within walking distance of everything there is to see in the city center of Bariloche. Be sure to visit the several brew pubs in Bariloche, Try Manusch for a beer and a wonderful lamb burger prepared exactly the way I wanted it. There is a large variety of beers, as well as many other items on the menu. The French fries are 5 stars.
The hotel offers one of the best sights in Argentina and overlooks the beautiful blue/green lake, Nahuel Huapi. Watch the sun rise from the east to hit the mountains of the west. The rooms are wonderful, neat, large and clean. Each room has a wonderful scenic view. Breakfast is 5 stars, the best we experienced in Argentina. It was totally international and wonderful. Coffee service was excellent. There are many great restaurants within easy walking distance. We highly recommend staying at this hotel.
Mendoza: Posada Verde Oliva, a wonderful accommodation 5 miles outside of Mendoza in Maipu. They have lovely rooms, beautiful grounds to include a vineyard and olive trees, a very nice breakfast with eggs served your way, 5 star service, very friendly employees, and a pool. If you don't mind a taxi ride, this posada is a must- stay in the Mendoza area. You will not be sorry. And if you don't want to go back to town they will provide you with a dinner, as long as you make arrangements in the morning. We visited 8 wineries in 2 days so we wanted to rest in the evening. They prepared a wonderful salad, a meat and cheese plate, and delicious empanadas. Their kitchen refrigerator is on the honor system, beer, soft drinks and about everthing you need. You just log it in a folder. All prices are most reasonable.
Salta: Hotel Antiguo Convento: This hotel in the city was one I wasn't sure we were going to like, but it really grew on us. The rooms were small, old, but very neat and clean. The staff provided 5 star service, especially since we had 2 overnighters. They had to move our luggage to storage and then back to our room again two times--three, if one includes check-in. Breakfast was not my style, but most people loved it. It was the French style with lots of breads and pastries, but little protein. It was located near many restaurants, historical sites, and shopping. Give this hotel a chance. I think you will like it.
Purmamarca: Los Colorados, a very nice accommodation just overlooking Purmamarca. The rooms are huge and in a lovely adobe style. They have kitchens if you like, and have wonderful views of the city. There are patios on the roof top or on the lawns on the ground level. We had experienced a long 10-hour drive on Route 40 to Purmamarca and were very tired, so the host suggested having a local, very good restaurant bring a take-out dinner to our room. She made all the arrangements and we were very thankful; the dinner was excellent.
As for breakfast, it was delivered right to our room. How nice was that?
We would recommend this hotel for a unique experience. It is within walking distance of town, but could be a little tough at night on a rough dirt road. Take a flashlight. Get onto the roof top at sunrise and sunset. It will be two of the most beautiful sights to see in Purmamarca.
By the way, plan on not using your VISA in Purnamarca and many parts of Salta and Jujuy Province. The distances between the major cities are far; villages are remote. The scenery is absolutely breathtaking through valleys and gorges and across deserts to the top of mountains--spectacular.
Cafayate: Cafayate Wine Resort, a very beautiful place looking across the city directly at the distant mountains. The rooms are 5 star, the grounds are beautiful, they have a very nice restaurant, service was excellent, and breakfast was very nice. Dinner was excellent and beautifully presented, but a little pricey. You can walk to town, but it will take about 1/2 hour at a good pace on a gravel road. Most people use taxi service. Many used the pool at this resort. This is a place to relax, drink wine, eat well, and enjoy the scenery. Say Hueque scored another goal with this place.
Buenos Aires Province: Estancia Candalaria del Monte. We saved the best to the last. We wanted to rest before the long long trip back to Portland, Oregon. If you stay no where else in Argentina, you must stay at the Estancia Candelaria del Monte. This is a great ranch about 90 minutes from Buenos Aires, well worth the drive. The staff, food, grounds, services, and accommodations are all 5 stars.
Breakfast, lunch, and dinner at the Estancia are all amazing. The young chef will create plates that taste as good as they look. He barbequed two asados while we were there for our three-day experience. He is young and talented. He serves as much fresh local food as possible.
The service people become family in a short period of time. It is as though they can't do enough for you. They are a loving, polite, friendly staff. We had a hard time parting when we had to leave. If there was something we needed from town they drove us without hesitation. When it was time to ride horses they helped everyone get on. If you were thirsty, they would serve water, beer, wine, tea, coffee, or whatever. And when your drink was delivered it came with homemade pies, cakes, cookies, cheese, ham, or whatever the chef was making at the time or had on hand.
We cannot say enough about this accommodation. We are very happy Say Hueque found this place for us. You must stay at Candelaria del Monte.
Contributing Say Hueque local tour companies that deserve stars are as follows:
Bariloche: Kawen Adventure Travel; ask for Federico, Rodrigo, or Karen. Julio also was a knowledgeable and excellent driver.
Mendoza: SAK Wine Travel; ask for Vicente
Salta: Ramal Travel; ask for Martin--he is excellent as a driver/guide
You have our permission to use this evaluation in total, or in part, anyway you choose. Our experience with Say Hueque has been 5 stars. Not only have we used Say Hueque twice in 2 years, but we brought 4 guests with us. We have recommended Say Hueque to many of our friends and acquaintances and at least two persons used Say Hueque for their tour to Argentina.
We would ask Say Hueque to forward this Email to each of the accommodations mentioned above, and to each local tour company mentioned above.
(5 / 5)I will definitly use your services next time I travel and will recommend my friends and family.
Thanks for checking yes everything was great hotels were nice thank you so much for all your help.
Yes today we got off the ship and staying one night at rio. Tomorrow we fly beck to USA. I will definitly use your services next time I travel and will recommend my friends and family.
My special thanks to Karen
Comments About:Iguazu Falls
Víctor Nogales Bárcena
Víctor Nogales Bárcena
(5 / 5)No tengáis ninguna duda de que recomendaremos a todo el mundo nuestra experiencia con vosotros. Recibid un fuerte abrazo y nuestro más sincero ánimo para continuar realizando tan bien vuestro trabajo.
Os escribimos ya desde España, a menos de una semana de nuestra vuelta. Simplemente queríamos daros las gracias, con toda sinceridad, por lo maravillosamente bien organizado que ha estado nuestro viaje. Nos ha sorprendido de manera muy grata la eficiencia y puntualidad con la que se han realizado todos los traslados, lo bien recomendados que estaban los hoteles, así como el trato y la atención recibida por los guías y conductores que nos han acompañado en las diferentes etapas del viaje, muy especialmente en los casos de Fernando y Mariano, que nos guiaron por Buenos Aires, y Mabel y Dani, que estuvieron con nosotros en Puerto Iguazú.
Volvemos con un recuerdo inmejorable de vuestro país y sus gentes, profundamente impresionados por la belleza de sus paisajes, desde Iguazú a la Patagonia, y con muchas ganas de volver algún día, porque sabemos que, pese a todo lo que hemos tenido el privilegio de ver, todavía nos quedan muchas cosas por descubrir. No tengáis ninguna duda de que recomendaremos a todo el mundo nuestra experiencia con vosotros.
Recibid un fuerte abrazo y nuestro más sincero ánimo para continuar realizando tan bien vuestro trabajo.
P.S.: A título meramente informativo, tan sólo querríamos comentaros que la visita que realizamos al delta del Tigre estuvo, en cuanto a la atención recibida, por debajo del nivel de todo lo demás. Dado que se trataba de servicios no ofrecidos directamente por vuestra agencia, hemos creído de utilidad comentarlo para que estuvierais al corriente de ello.
Víctor Nogales Bárcena
(5 / 5)I can’t tell you how wonderful our trip was and the surprise was fantastic in every way..Guides, Hotels, Drivers, Food and of course a spectacular Argentina. Thank you so very much.
Dear Say Hueque Team,
I can’t tell you how wonderful our trip was and the surprise was fantastic in every way..Guides, Hotels, Drivers, Food and of course a spectacular Argentina. Thank you so very much.
I did a very dumb thing by leaving my new rain coat in the back seat of our last drivers car that picked us up at Del Candelaria and took Jan Clay and I too the Newberry Airport Is it possible to get it from him or ask him to mail into me? I will pay the postage. If it is not possible I understand.
With much appreciation,
(4 / 5)Our trip to Iguazu Falls was excellent, even better than we expected. The hotel, El Pueblito Iguazu, was beautiful, the restaurant meals were the best we had on our trip. And of course the Falls were magnificent.
Our trip to Iguazu Falls was excellent, even better than we expected. The hotel, El Pueblito Iguazu, was beautiful, the restaurant meals were the best we had on our trip. And of course the Falls were magnificent.
To your questions:
1. We learned about Say Hueque in the Lonely Planet book on Buenos Aires.
2. All the arrangements worked smoothly and the accommodations and tour of the Falls were excellent.
3. We would have been happy with less humidity, if you could have taken care of that!
4. Our tour guide, Diego, was terrific. He was very well-informed, easy to understand, good sense of humor, very accommodating, and he gave us an excellent opportunity to see all of the falls.
Your Patricio was very helpful and accommodating too. The only thing that could have worked more smoothly is if we had know ahead of time about the Carnival closing and have made all arrangements before then, but I understand our trip was planned quite late, and it all worked out because we could meet Patricio at your office. So we are happy with the experience of your services.
(5 / 5)Say Hueque clearly knew the most about Argentina and about what was feasible and not feasible.
Found Say Heuque by Googling "Tour guides in Argentina".
We had been working simultaneously with 3 different travel agencies, trying to come up with an itinerary. Say Hueque clearly knew the most about Argentina and about what was feasible and not feasible. I had some suggestions that were too aggressive time-wise and travel-wise, and Say Heuque let me know so! We were able to go back and forth many times tweaking the itinerary (with Say Heuque's suggestions) until we had it just right. We never felt bad suggesting yet another change, and Say Heuque was efficient and timely in responding back and effecting the change.
The tour guides were all very nice, eager to share their knowledge of the country, and very accommodating. The information they provided us with was very comprehensive. Transfers were all timely and directions as to park fees, meeting times, etc., were right on the money. Restaurant and leisure activity recommendations were very helpful. Prices were reasonable.
The Bel Air, in Buenos Aires. It was very comfortable and centrally located.
Favorite excursion - Perito Moreno glacier - mini trekking across the glacier.
Patricia and Rita? (guide to Colonia); both were super nice and super smart.
We weren't that happy with the Nibepo Aike Estancia. Though the area was beautiful, it was quite a long (and VERY bumpy) trip to see some sheep, walk around, and have lunch. We felt we kind of wasted a day doing that.
(5 / 5)De todo nuestro grupo queremos agradecerles por la organización del viaje. El programa fue organizado excelente. Estamos muy contentos de elegirlos a Uds
De todo nuestro grupo queremos agradecerles por la organización del viaje.
El programa fue organizado excelente. Estamos muy contentos de elegirlos a Uds.
El clima estuvo increíble durante todo el viaje y sumo mucho a la experiencia.
Todos los guías y choferes que nos tocaron son profesionales en lo que hacen.
Gracias por todo el trabajo que hicieron para organizarnos este tour.
Todo fue impecable.
(5 / 5)Thanks again for all your help and for the very informative city tour. We really enjoyed the Tango show as well.
Flight home went fine – back to the English rain! Thanks again for all your help and for the very informative city tour. We really enjoyed the Tango show as well.