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(4 / 5)We chose to travel with Say Hueque due to a recommendation by a friend
We chose to travel with Say Hueque due to a recommendation by a friend, and initial discussion with the company was positive.
The booking process was smooth.
The hotel in Puerto Iguazu was our favorite but all hotels were really nice.
Our favourite excursion was probably the mini trekking and the penguins were the favorites. So unique. The guide in Ushuaia was great.
Your supplier in Puerto Iguazu was not in par with the others - we had two guides (one for each day) and they were not as professional as the others. In addition of not showing up to pick us up from the airport.
(5 / 5)It was a fabulous trip!
It was a fabulous trip! We might even write a little blog for those traveling and not camping. We have friends with Patagonia on their list and we will definitely highly recommend you.
(5 / 5)Overall I very much enjoyed my trip!
The "Best of Patagonia" trip included all of the major sites within Patagonia that I wanted to see. Also, the price was much lower than similar tour packages from other companies, even after adding on the solo traveler supplement fee. Also, my travel advisor Agustin was very responsive and followed up with me multiple times during the booking process. Agustin was very responsive, and answered all of my questions in less than 24 hours after I sent them.
There was only one hotel that I did not like very much, and that was the Chalet Chapital in Punta Arenas. The room was missing a lot of small conveniences, such as a glass for water, a drain plug for the bathtub, and a hair dryer. I could have tried to ask the staff for these things, and they may have been able to provide them, but they did not speak any English and I was only there for one night, so I didn't bother to ask. Also, the WiFi quality was very poor, and I could not do even simple things like load any web pages or send any text messages.
The Cyan Calafate was good but only complaint was that it was extremely hot in the hotel the entire time! I am not sure if it was something they could control, since the heater in my room was off, but even leaving my window open all night did not help and it was a bit difficult to sleep. They had the best breakfast selection though! Hosteria Foike was great, hotel and room were very cozy and staff very friendly and helpful. Hosteria El Paraiso in Chalten was also very nice, room was very simple but had everything I needed and beautiful views. The Hotel Patagonia IF in Puerto Natales was probably my favorite, beautiful views and a very cool, unique modern design to the place, which I really enjoyed. Very comfortable bed too!
It is hard to choose a favorite excursion, they were all very good! The one in Ushuaia was lots of fun, and our guides were the best on that trip too. They seemed to genuinely enjoy what they were doing and answered lots of questions, prepared a very nice lunch for us, and just seemed to have all of our activities very well-organized.
The two guides mentioned above in Ushuaia for Tierra del Fuego were very good, the main guide was Pedro and I didn't catch the name of the driver/other guide, but he was very friendly as well. Pedro was very knowledgable about the nature of the area and enthusiastically pointed out lots of things on the trail to tell us about. I appreciated this because it added a lot of value to the hike as we stopped at certain points while he told us about different plants, animals, etc. The guide for Torres del Paine was also good (I believe his name was Ian?), he was energetic and funny.
I was surprised that there were no organized events available in Punta Arenas. I inquired about doing a half-day (4-hour) city walking tour (optional tour for extra cost) while I was there, but was told that there wouldn't be enough time in my schedule for that. However, I arrived at the hotel pretty early that first day, around 12:30-1:00pm, and had the rest of the afternoon free, so I think that would have been enough time.
Overall I very much enjoyed my trip!
(5 / 5)Patricio could not have put together a better trip plan for us!
I had the absolute pleasure of sharing our recent Patagonia trip that you helped him plan. Patricio could not have put together a better trip plan for us!! The trip was amazing from the moment we arrived in Buenos Aires to the sad departure we made 3 weeks later. I loved every part of the trip and each day I couldn’t believe that it could get better. And then it did!! Thank you for all the work you put into scheduling all our activities and for all the many questions you answered for us in our planning. I want to come back and explore more of your amazing and absolutely beautiful country!!
Thank you again so much.
(5 / 5)We chose to travel with Say Hueque because of the great offering & excellent reviews on TripAdvisor
We chose to travel with Say Hueque because of the great offering & excellent reviews on TripAdvisor. The strong reviews on TA definitely made it easier for us to move quickly to make the booking. Very simple booking process – working with Lucia (via email and by phone) made booking very easy. Also the customised itinerary online is a nice touch.
We only stayed in 2 hotels – both in very different locations so its probably not fair to choose a favourite. We liked both hotels but I think the location of hotel in Buenos Aires was really really good.
I think seeing the Iguazu falls was our favourite – its really not to be missed! Probably the final walk along the platform on the Argentenian side (when you get wet) was our favourite.
Our favourite memory would be the Milonga – it was a real cultural learning and we had fantastic teachers & guide (also a teacher). I would also say that the Tango was not to be missed – really exceptional.
We thought all of the guides were exceptional – very knowledgeable and keen to share their experiences. Really nice people too.
(4 / 5)In general, all expectations were met
We use Cruise Critic to communicate with fellow cruise passengers for information and suggestions on ports and other activities. A fellow passenger (Stan Harpin) used your services a few years ago and recommend your company as a way to see the falls.
In General, the booking went well – we understand that your company has many clients and can expect a few minor issues, but everything went well.
The hotel at the falls was by far the better of the two – the staff there was also excellent.
The hotel in Buenos Aires (L’Hotel) for us was a bit bellow standard. The staff was very good and provided us with everything we needed, but the facility was poor for us. The concept was good and breakfast great, but the rooms were very small – the first night in the superior room was better, but the last two night was tough with luggage all over the floor.
The falls were by far the best but we had to cut our tour short due to the heat – it was far too hot to continue on the second day.
We had two guides from the company and both exceeded our expectations.
In general, all expectations were met – the transfers, Tango show, etc were very good
The only negative was the hotel remembering that the staff, cleanliness, and overall appearance was good, just the size and layout was, to us, a little below standard
(4 / 5)I didn't have the sense that I was being pushed into any pre-existing configuration that suited the travel agent rather than my interests.
I was networking for a travel outfitter that has deep experience in Patagonia travel and was given an endorsement.
Agustin was a pleasure - always responsive, engaging, authentic. I didn't have the sense that I was being pushed into any pre-existing configuration that suited the travel agent rather than my interests.
Regarding hotels, Explora was our favorite by far. The setting, the service, the quality of the experience is world-class. We didn't have a least favorite.
One of the happiest days of my life was galloping with a gaucho and guide across the pampas (Explora). On multiple rides I was alone w/ the gaucho and guide and no other guests. The guides were super - engaging, warm, respectful. I particularly enjoyed the tent experience at el Chalten too. That was a first.
*Ceci greeted us at Buenos Aires when we first arrived - she made us feel welcome and we greatly enjoyed her during the time we spent in the car with her. She also followed up with some much appreciated notes to inquire how we were doing.
Kareen at Explora, head of hospitality, is superb. Amy had food poisoning and was laid up for 4 days. Kareen ensured that every need including a trip to a hospital 2 hours away on a mostly dirt road was well organized and executed (she assigned a driver and a translator from her staff).
*Notable guides at the Explora include Mica (superb - warm, engaging), Kera (spelling? was lots of fun), Santiago (who appreciated I just wanted to cantor/gallop and made that happen), and Daniel (a guide who is first class at photography - we filmed at 1:00 a.m. together the night sky). Also greatly enjoyed our explora driver Ivan (former Chilean special forces).
There was one important issue. As a photographer coming for the photography, I understood that my guide for the 2 day el Chalten hike would be a photographer. I was quite surprised to learn that the assigned guide, Lois, didn't even own a camera and certainly doesn't see himself as a photographer.
The other issue was that due to Say Huque not breaking out costs in any way, I couldn't assess whether Say Huque was a good value that I can recommend and use again or not (experientially Say Huque was a good value). I know Argentina and Chile are very low cost countries given the deflation of their respective currencies vs the US dollar. I don't know whether we had any of that benefit.
(5 / 5)Everything was great
We chose to travel with Say Hueque based on the good reviews from Trip Advisor.
The booking process was excellent. Lujan was extremely efficient and helpful with putting together an itinerary that worked for us. We would also like to mention that Lujan was excellent with helping us change our itinerary plans to work around two internal flights that were cancelled by the airline at short notice. We really appreciated her prompt help. Thank you Lujan!
All of the hotels we stayed in were really good and the staff were extremely helpful. Our favourite was the hotel in Ushuaia because it was pretty modern, and I guess our least favourite was the hotel in El Chalten only because it was difficult to turn off the heater in the room (which wasn’t a big problem).
Our favourite excursion was the Beagle Channel boat cruise in Ushuaia. The tour company were excellent and it was a nice way to meet other people. The guide on the Beagle Channel boat cruise in Ushuaia was great.
Everything was great. The hotels, transfers and the tours were all very good. I would mention that the nature of the tours were mostly self-guided/independent compared to a typical group tour where you meet other people from the tour, but this was good for us given the flexibility.
Bert De Medts
Bert De Medts
(5 / 5)Thanks for all info, help and the organization of our trip !
I chose to travel with Say Hueque because we were looking for a trustworthy agency with knowledge and connections in Argentina and Chili. The booking process was smooth, no problems and good follow-up.
All hotels were good but Rio Serrano in Torres Del Paine was great. Our favourite excursion was the hiking in El Chalten and the mini-trekking on PMoreno- are unique !
Olaf from Urban biking and Nico on the full day TDP-trip did a fine job. Thanks for all info, help and the organization of our trip !
(5 / 5)Many, many thanks for all arrangements of my trip! It was a wonderful time in that lovely part of the Earth.
Say Hueque had very good opinions from their clients.
The booking process went quite smooth. I got reply to every of my questions and on time. My Travel Advisor was always very helpful, always trying his best.
First I want to point out that I was satisfied by all hotel I stayed and it's not easy to specify which on was my favorite one and least favorite. I think that just sligtly less than other hotels I enjoyed the hotel I stayed in Puerto Natales - Amerindia Hotel. And I would indicate Austral Hotel as my favorite. But I really enjoyed all of the hotels I stayed and have no complains.
It's really difficult for me to indicate my favorite excursion, because I loved all of them, I enjoyed every single moment there. But if you push me to choose from which I have best memories I would say: trekking en El Chalten a Laguna de los Tres, Canal de Beagle Crucero and Experiencia Glaciares Gourmet. And trekking to Base de las Torres. I enjoyed everything in Patagonia!!! It's the most beautiful part of the world.
I had great holidays and I will always recommend your company to others.
Many, many thanks for all arrangements of my trip! It was a wonderful time in that lovely part of the Earth.