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(4 / 5)thank you again for a truly excellent three-week experience. We will definitely recommend Say Hueque to our friends.
Further to our recent trip to Patagonia I wanted to write to you to say thank you on behalf of my wife and Mr and Mrs Shaw for putting together a truly excellent holiday experience. It was also very useful knowing we could ring Ursula at any time should we encounter any problems. There were a couple of occasions we called on her services and were very impressed at how promptly she resolved the issues. She also provided an excellent city tour of Buenos Aires!
Overall we were very happy with all the travel and accommodation arrangements – with one exception. This is not a complaint but something you might want to bear in mind if you are putting together a similar itinerary for another client. Big Bang Patagonia was not what we were expecting after having finished the W trek. Bear in mind our transfer to Puerto Natales was after a full day’s hiking so the last time we had enjoyed a proper meal would have been at breakfast time (7am). We didn’t get to Big Bang Patagonia until 10.15pm so, as I’m sure you can imagine, we were all pretty hungry. The first problem is this is not a hotel – it is a hostel. Secondly it is in the middle of nowhere with no cafes or restaurants open in the immediate vicinity. We were further informed that the hostel offers no food or drink facilities in the evenings (not even water!). The upshot of this is we went to bed having not had a proper meal for over 15 hours. To make matters worse, being in a suburb, we were kept awake all night (soundproofing of rooms was non-existent) by barking dogs. Given we had booked 3-star hotel accommodation, Big Bang Patagonia was a serious let down and definitely the low point of the holiday. I should emphasise that all other accommodation was great!
One other point I would like to raise is regarding the Beagle Channel cruise we were booked on whilst in Ushuaia. Regrettably this was cancelled due to bad weather. According to your Terms and Conditions Say Hueque reserves the right in this circumstance to substitute an alternative activity of equivalent monetary value. On this occasion Ursula informed us that no alternative was available. I’m assuming therefore that we will be able to receive some sort of refund for this particular excursion as it was included within the total cost of the holiday. Ursula said this may well be the case although it may take time to process. I would be grateful if you could confirm this is indeed the case.
Notwithstanding these last two issues, thank you again for a truly excellent three-week experience. We will definitely recommend Say Hueque to our friends.
Zain and Jacquie Banatwala
Zain and Jacquie Banatwala
(5 / 5)We have told everyone who would listen that you and your company were absolutely top notch in the travel business. We are considering you guys again in another year or two.
Hi Rodrigo....sorry it has taken me so long to send you this email. We want to Thank you again for the wonderful time you provided us and to send you the photos that we promised. Hope things are going well with you.
We have told everyone who would listen that you and your company were absolutely top notch in the travel business. We are considering you guys again in another year or two.
We had a wonderful week in Lima and Zain was considering buying a condo in Barranco but I think I convinced him to just use the apartment we were in and not have to worry about keeping up property so far from Texas.
Hope you like the enclosed photos.
Zain and Jacquie Banatwala
p.s. Just received our credit card bill and there is NO refund regarding the hotel, El Tambo II, in Lima which was cancelled.
(5 / 5)We were very happy with your company and I would certainly recommend them to anyone planning a trip to Argentina.
We were very happy with your company and I would certainly recommend them to anyone planning a trip to Argentina. I found you by searching the net. We were happy with all our guides, they were excellent.
We liked both hotels, the George in Iguazu was the nicer of the two. The visit to the falls was the highlight of our whole trip, including the cruise. It would be a shame to go to BA and not make the the extra excursion to see them, Otis well worth he cost.
Sorry to be so slow answering your mail and thank you for the excellent service you provided.
(5 / 5)I am now back in London. Just a quick email to thank you for organising the Easter Island trip. It was an amazing place and a great experience.
Hope you are well.
I am now back in London. Just a quick email to thank you for organising the Easter Island trip. It was an amazing place and a great experience.
The company you used and the guide/driver were great and made the trip so easy so please pass on my best to them.
I hope to be in contact again soon. Maybe Iguazu Falls 2018
Ursula & Rolf Bretz
Ursula & Rolf Bretz
(5 / 5)We highly appreciate the smooth organization of our trip! Nice hotels and impressive tours...
We highly appreciate the smooth organization that you provided, and also some nice details, such as the Mate bowl that your colleague Adrian Elosegui sent us!
Sorry to keep you waiting with my answers . Mr. Aschi Widmer, Bern, who organized our trip to Galapagos recommended Say Hueque to us.
The best of traveling with you were the nice hotels and impressive tours that you recommended to us.
Our favorite hotel was the Sheraton Iguazu Hotel: breathtaking location (Casa Sur Bellini Hotel was also very nice, and offered very friendly service)
Our favorite excursion was to the Argentinian side of Iguazu falls + Gran Aventura and we liked the Fiesta Gaucha at El Ombu. Our guide Diana (city tour Buenos Aires), was very competent.
Only the time coordination for El Ombu tour went wrong: We were informed by phone that departure would be 10:00 instead of 9:00, but Signature then nevertheless sent the bus at 9:00 to pick us up – got a bit of a rush, and kept other passengers waiting…
I wrote a positive comment on trip advisor.
We will also give a positive feedback to Aschi Widmer, who recommended Say Hueque to us, and organizes trips to South America.
Best regards and thanks again
(5 / 5)Salta has been spectacular...
Again thank you for making our trips so wonderfull. Salta has been spectacular. And the hotels have been great, just what we wanted. (Antiguo Convento y Pumahuasi)
Comments About:Salta & Jujuy
(5 / 5)We thoroughly enjoyed our trip with you and have spoken to many friends about the outstanding service we received.
Apologies for taking so long to respond to you.
Michele and I both received the beautiful book. What a lovely memento for us.
We thoroughly enjoyed our trip with you and have spoken to many friends about the outstanding service we received.
Best to you,
(5 / 5)We had a wonderful visit to Iguazu
We had a wonderful visit to Iguazu. The hotel was very good. Carla did an excellent job of taking us to the Brazil side of the Falls, getting us thru Immigration in both directions and escorting us thru the park and providing commentary.
Janis, Darren & Keith Hoover
Janis, Darren & Keith Hoover
(5 / 5)Thank you so much for a trip of a lifetime. Everybody here asks us why we picked Argentina to visit. After i show them our pictures and talk about our trip they want to visit too someday. You took very good care of us on our trip and we thank you for that. We would recommend your company to anyone who is interested in visiting Argentina!
We arrived home safely with no flight delays so that's a bonus. We miss Argentina already. Our trip was fantastic and memorable so hopefully we will return soon. Here are our answers to your questions:
Actually I saw that Say/Hueque was recommended in Frommer's Travel Guide and felt if your company was recommended in the book then it was a good company to use to plan our trip. I also looked on reviews on Trip Advisor and since they were good reviews I decided to go with your company.
There were so many parts of the trip that we loved and appreciated. We liked the fact that we were picked up by someone from the airport when we arrived. Picked up for our trip to Bariloche both ways and picked up from our hotel to go back to EZE. That definitely took some stress off of our trip. Our whole trip went accordingly without any delays or mixups. Say/Hueque planned everything out and it was perfect for us. Also, we appreciated the restaurant suggestions since we didn't know where good places to eat were. For only being in Argentina for 8 days Say/Hueque showed us the best of Buenos Aires and Bariloche.
We loved both our hotels. Fierro had wonderful and helpful staff. They couldn't have been more helpful to us. The breakfast was always delicious. The bed was comfortable and the room was clean. In Bariloche we stayed at Cacique Inacayal Lake Hotel and it was very nice. The view from our room was breathtaking. Waking up every morning to the blue skies, lake and mountains in the background. It was amazing. The breakfast was great. The variety of food offered was fabulous and delicious. The location was great since it was only a few blocks from the Town Centre. The room was a little crowded with 3 people but we were only in our room to sleep at night. The pool was nice too especially since it was rainy and windy 1 day so we just hung out at the indoor pool.
I really can't pick just one. We loved all our excursions because each was different and showed us different aspects of each city.
All 3 of our guides were exceptional. We loved Rodrigo's passion for Buenos Aires and showing us the history, the way of life and the beautiful sights. I wish we would've had him show us around another day too. His English was very good so it wasn't difficult listening to him explain the history of the city. In Bariloche we had Karen as our guide. Since she spoke English there was no problem understanding her. When we went to Cerro Campanario I didn't know you had to go on a ski left. I told her i was afraid of heights and not sure if I could do it. She rode with me on the lift and helped me to go up and see the amazing views. I'm so glad she did. I wouldn't have wanted to miss those spectacular views. She also introduced us to mate tea. Rodrigo explained it to us and Karen gave us a taste of it which I'm glad she did since I didn't really like it so I didn't buy any. Karen was a nice, easy going tour guide who was happy to convey her deep knowledge of the Bariloche Big Circuit area. Then we had Nicholas take us on a boat tour of the Nahuel Huapi Lake and eventually wound up on land and trekking a mile to see a beautiful waterfall. The lake views were breathtaking. Nicholas spoke 5 different languages which was very impressive. He was very knowledgeable of the area.
Everything was fantastic and went very smoothly. I just wish we could've spent more time in your beautiful country. Thank you so much for a trip of a lifetime. Everybody here asks us why we picked Argentina to visit. After i show them our pictures and talk about our trip they want to visit too someday. You took very good care of us on our trip and we thank you for that. We would recommend your company to anyone who is interested in visiting Argentina!
Janis, Darren and keith Hoover
(4 / 5)We were impressed with how well everything was organized and how timely and friendly all of our drivers and guides were. We would be happy to recommend Say Hueque to others
Hola Rodrigo! Things are going well - it's good to be home, but we had a great trip! We were impressed with how well everything was organized and how timely and friendly all of our drivers and guides were. We would be happy to recommend Say Hueque to others. Let me dig into your questions:
I found an organization call Responsible Travel that operates out of London. RT in turn gave us five tour operators' contact information, including yours. I contacted each tour operator and like what I heard from Say Hueque the best. I had some problems on my end with my email but Karen Rosa persevered through it all and was easy to work with.
Mary and I agree that the best aspect of our travels, apart from the scenery, was how well organized everything was. I kept expecting something to not work out or be late or confused, but all of your local guides and drivers really were prompt, courteous and organized. Frankly, I was surprised at how everything fell into place and worked like "clockwork". I also thought that your hotel arrangements were consistently very good or better.
My favorites were based more on the staff than the amenities. In that regard, the staffs at Bellini and at Senderos Hosteria were really great. The little hotels in El Calafate and, especially the Ilaia, in Punta Arenas, were great. In retrospect I wish that we had had more time in Punta Arenas.
Favorite excursion: We think that it probably was the trip to Perito Moreno - pretty tough to beat it for the spectacle.
Hildago (?) in Buenos Aires did a nice job and we also enjoyed Jaquin for the trip to Valparaiso.
A couple of things come to mind: (a) We did not understand the choice between taking a small boat launch to Hosteria Grey vs. getting off at the shore and walking to the hotel. We walked and it took us over a half hour to get there, even though we walk at a brisk clip. It was kind of a cool walk, since we were walking into steady gale force winds that were blowing off yet another glacier SW of the hotel on the isthmus, but it would have been good to have made an informed choice. We were also told to meet the driver at the hotel, but he was waiting in the parking lot that we had walked through on the way to the hotel. It took another hour for everybody to get together. (b) The winery excursion out of Santiago was not what we were expecting. The driver did not speak English but he showed us some notes which had us arriving at the second winery at 5:30 in the afternoon! I said "no way" and we just went to the Montes winery, itself about 2-1/2 hours from Santiago. As it was, with just the one winery, we still didn't return until 5:30 after leaving at 9:00. I would not have planned this if I had any idea about the time involved, but Montes really was a fun visit. Romi, not a guide but a winery representative, is also worth mentioning as someone who we thoroughly enjoyed! Maybe one other thing: there was a bar next to our hotel in Ushuaia that cranked up the bass around 2:00 in the morning and lasted until 6:00 am. A nice enough hotel, but not a very good location. Let me end this with some positives - when we took Say Hueque's advice, we wound up at some really nice restaurants. I don't remember all the names but I do remember Maria Lola in Ushuaia and Pura Vida (?) in El Calafate. We also went to El Tablita in El Calafate and it was excellent. We found a place in Puerto Natales that was very good - Santolla. It was a very funky little place that was made out of five shipping containers and was playing some great ska in the background - check it out.
Great trip, thanks to everyone at Say Hueque!