Sayhueque
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Trip Reviews

Say Hueque has been consistently recommended by the most important travel guides!
We invite you to read the extracts from Lonely Planet, Time Out, Rough Guides, Footprints, Frommer’s, Let's Go, Moon, Le Guide du Routard, and Petit Fute and see what they have to say about us…

Below you will find stories, comments, and pictures from real customers who have used our services

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Dan Johnson

Dan Johnson

(5 / 5)

This was an adventure I will never forget.

Good Afternoon Deborah:

I am back in Buenos Aires. The Patagonia trip was a true joy. I want to thank you very much for all your effort and advice. The itinerary, hotels and your colleagues were excellent. Thanks again for all your help, this was an adventure I will never forget.

Dan


17.02.17

Comments About:

Patagonia

Daniel Johnson

Daniel Johnson

(5 / 5)

Rio and Iguazu Falls were amazing

Hello Patricia,

Please see below for our feedback.

Rick Ricart of ITTWORLD recommended you as his agency does not work in that part of the world. Both Rio and Iguazu Falls were amazing and all hotels were very good. Our favorite excursion was the visit of Iguazu falls from the Argentinian side. All the guides were very good.

One suggestion: It would have been better to be picked up at the airport and go directly to theBrazilian side of Iguazu Falls PRIOR to checking into the hotel in order to avoid going through Immigration to go back to the Brazilian side after entering Argentina to check into the Sheraton. It would have saved a lot of time and aggravation at the Brazilian Border. Otherwise, all aspects of the trip were very good.

Thanks,
Daniel


17.02.17

Tom and Sara Roelens

Tom and Sara Roelens

(4 / 5)

Seamless transitions through each destination with pick up, hotel, tour etc.

Hi Vanessa,

We had a great trip and please see comments below:

We saw good reviews of Say Hueque on Trip Advisor and all other travel agency seemed more expensive for the similar itineraries we were interested in. Sara used the "Contact Us" link on your website to ask 2 distinctive questions but received generic replies from Lucia and Veronica. Specific answers would have been more appreciated. But when Tom contacted Patricio he replied with specific answers to our questions so we ended up communicating only with him and he has been responsive and helpful.

All hotels recommended and we ultimately selected were good. We chose EcoCamp ourselves specifically and paid good money for it, but it is the most unique and memorable. The hotel offered by Say Hueque in El Calafate "Madre Tierra" is clean, quiet and in a good location. We enjoyed it very much.

We asked to include EcoCamp into the itinerary and Patricio worked it out so it is much appreciated. However, we had to take the bus all the way to Puerto Natales to be picked up by EcoCamp. The pick up from Puerto Natales was a waste of time only to have a short visit in the office and have a lunch. Then a short 30-min visit to Cuerva De Mylodon was thrown in to make up for it we guess. But we lost at least 3-4 hours. We could have been picked up at the border crossing and go directly to EcoCamp. We wouldn't have cared for the lunch. At the end we arrived at EcoCamp at 7:30pm, nearly 12 hours on the road; while the way back we arrived back in El Calafate before 12pm with a drop off from EcoCamp directly at the border. We know this could be a requirement from EcoCamp, not by Say Hueque, but for future guests you may work it out with EcoCamp better?

Also, we were shocked to be asked to throw away fresh fruits, nuts and sandwiches when entering Patagonia and to Chile. This may be a known fact for Argentinians but many other travelers were equally surprised. For Say Hueque to put a notice in the itinerary, similar to what you reminded us for the National Park Entrance Fees, would be helpful and to avoid unnecessary food waste.

We really wanted to do the Mini Trekking in addition to the Perito Moreno excursion offered by Say Hueque. But it will mean we return to the park again and do some of the activities again. Is there anyway Say Hueque can combine the two? Our return from Moreno trip was 2:30pm so we could have stayed much longer with the summer long days. We would much prefer to do the mini trek in the morning, then a boat trip, then the walk on the walkways.

But thank you for a wonderful trip when we have time we will update tripadvisor for you.

Tom and Sara


17.02.17

Barbara & Michael Lipner

Barbara & Michael Lipner

(5 / 5)

The best of traveling with you was the immediate responses we got from the very beginning of the planning all the way through the entire trip. We were able to make a last minute change and you made sure it went through.

Dear Patty,

Thank you for being available when we needed clarifications on our trip!!! Knowing you were a text away was very comforting.

We do not remember where we found you. We had used you for booking airline tickets on our trip to Argentina. Our friends also booked the tickets with you and some tour in Iguassu Falls. All those arrangements were good so we contacted you again.

The best of traveling with you was the immediate responses we got from the very beginning of the planning all the way through the entire trip. We were able to make a last minute change and you made sure it went through.

All the hotels were fine. Cannot really say one stood out.
Same thing with excursions. They varied somewhat and the guides were very different. We really did enjoy the morning tour we added in Atacama although the climb up the hill was a bit of a challenge.


Each guide was very different. Some were better than others but no one stood out as do not use again.

There was a different way to see penguins. Might have tried that now that we know the Magdalena Island tour is often cancelled due to weather.

Do you think we should post on the Argentina site at Trip Advisor. We were in Chile. Not sure which forum to use. What would you suggest?

Kind regards,

Barbara


17.02.17

Comments About:

Atacama & Uyuni, Chile, Patagonia

Alan Willsky

Alan Willsky

(5 / 5)

Our trip was TERRIFIC. Your team did everything exactly as planned!

Hi Sergio - Greetings from the United Airlines Business Lounge in Buenos Aires. Are trip was TERRIFIC. Your team did everything exactly as planned, allowing us to really enjoy our time in Iguazu and being sure of all arrangements (your driver who picked us up today at the domestic airport and drove us to EZE was very efficient!).

To answer your questions (and I will add a very positive review to Trip Advisor when I get a chance):

I did some searching on the web for tours to Iguazu and really liked the reviews I read about Say Hueque. Then, dealing with your staff was pretty easy, and they (and you) were very patient with all my questions - something I really appreciated. I especially appreciate your contacting us and watching over us for the past few days. This was a wonderful way to end our time in Argentina, at one of the most amazing wonders of the world with very efficient planes and execution, and a loverly hotel (with the best fish and beef we had on our whole trip to Chile and Argentina!). A few months ago, when I had to get our Brazilian visas, I needed to get a copy of our flight itinerary, and I was impressed that I received it within hours! Great work!

I can’t think of anything to improve, but I’ll think about it (by the way, our guides suggestions for local fish and local drinks were terrific).

Here is one photo, and I’ll send another panorama.

Just posted a review on Trip Advisor. Here’s another photo - I hope it will make it as it’s a big panorama,

Alan


17.02.17

review-Alan Willsky -imagen-1

Sandra Mattarei

Sandra Mattarei

(3 / 5)

For sure we will suggest your Company to eventual person who intend to travel to Argentina. Thanks for your support and for all the information you gave us during our trip.

Dear Patty
as per your request, please find our comments.

We found Say Hueque looking in internet when we decided our trip to Argentina. We have choosen your company becouse of best offer/prices and good information we found .

Generally the organization has been good but we would like to point out the following:
- The hotel in Ushuaia was too far from the center and we were obliged to take taxi.
- Two days with canoeing was too much, in fact the second day we prefered to walk .
- The hotel in Calafate was not good: room too small - the safety box did not work and they did not fix it - after 3 days they did not change the towels - the breakfast was very minimal .
- when we arrived at the Trelew airport, there was not the pick up to the hotel.
- your program on the 2nd february was: Puerto Madryn hotel/Punta Tombo/Puerto Madryn/ Trelew airport. In order to avoid going and back (140km total), we decided to remain in Trelew and we had to pay the taxi to the airport .(the turist company Huinca has saved the money but did not organize the transport to the airport : 10 minutes).
- On January 27th in the program was not pointed out the we would have to pay the National park again.
- In Buenos Aires we would expect to meet someone of your agency .

The best one was in Iguazu and also the one in Buenos Aires was very peculiar hotel in a good position.

Iguazu: we suggest to put in your program the vist of the park of Aves, in the Brasilian side which we found it very very interesting.
The two days of the Glacier park
The Torres del Pine
The 2 days of Peninsula Valdes

We found very good the guide of Iguazu (Mariel) and the two of Peninsula Valdes.
we have asked to put in the program El Chalten. 2 days are very few and it is very difficult to see the mountains so it is better to spend an additional day in Torres del Pine

For sure we will suggest your Company to eventual person who intend to travel to Argentina.

Thanks for your support and for all the information you gave us during our trip.
All the best

Moioli x 4 (Sandra Michela Dario and Silvio)


16.02.17

Ursula & Rolf Brtez

Ursula & Rolf Brtez

(5 / 5)

We highly appreciate the smooth organization that you provided, and also some nice details, such as the Mate bowl that your colleague Adrian Elosegui sent us!

Hola Vanesa
Sorry to keep you waiting with my answers

Recommendation of Mr. Aschi Widmer, Bern, who organized our trip to Galapagos.
Nice hotels and impressive tours that you recommended to us.
Sheraton Iguazu Hotel: breathtaking location (Casa Sur Bellini Hotel was also very nice, and offered very friendly service).
Iguazu Argentinian side + Gran Aventura; Fiesta Gaucha at El Ombu were our favorites excursions.
Time coordination for El Ombu tour: We were informed by phone that departure would be 10:00 instead of 9:00, but Signature then nevertheless sent the bus at 9:00 to pick us up – got a bit of a rush, and kept other passengers waiting…

We highly appreciate the smooth organization that you provided, and also some nice details, such as the Mate bowl that your colleague Adrian Elosegui sent us!
We will also give a positive feedback to Aschi Widmer, who recommended Say Hueque to us, and organizes trips to South America.

Best regards and thanks again

Ursula & Rolf


15.02.17

Comments About:

Buenos Aires, Iguazu Falls

Bruno Paul

Bruno Paul

(5 / 5)

The logistics were impeccable. The attention to detail was spot on. the tours were given by professionals who had a keen interest in what they were showing to us.

Hello Patricia, so nice to hear from you. I hope that Patricio and Ursula are all well. Thank you, we had a safe trip back and an easy re-entry thanks to good weather and calm seas.
We’re happy to give reviews although it may take us some time to complete the ones with tripadvisor etc, but please find the answers to your questions below.

Lately my wife, Noel, and I have been using travel companies based in the country where we are going to travel. Companies based in the US do a fine job and the use some of the same resources as “ in country agents", but it seems that professionals from that particular country have a clearer understanding of where, when, who and how. plus, economically speaking, the money stays in that country.
We found you by googling the best travel company in argentina.

The logistics were impeccable. The attention to detail was spot on. the tours were given by professionals who had a keen interest in what they were showing to us.

Hotel Loreto to because they took tired, confused and impaired travelers and made them comfortable and able to enjoy the city. super friendly and knowledgable staff. Senderos in el Chalten. Hosteria las Torres for it’s location inside the park. Rosell Boher because it was surrounded by vineyards.


Hotel Loreto to because they took tired, confused and impaired travelers and made them comfortable and able to enjoy the city. super friendly and knowledgable staff. Senderos in el Chalten. Hosteria las Torres for it’s location inside the park. Rosell Boher because it was surrounded by vineyards.

Hotel Loreto to because they took tired, confused and impaired travelers and made them comfortable and able to enjoy the city. super friendly and knowledgable staff. Senderos in el Chalten. Hosteria las Torres for it’s location inside the park. Rosell Boher because it was surrounded by vineyards.

Hiking in the national parks is incredible, so torres del paine and el chalten, but as far an an excursion with a tour guide goes, probably the trip to valparaiso. a city full of surprises and human created beauty.

I’d like to have the tip guide clarified in both us dollars and whatever the local currency is wherever we travel with whatever company in whatever country. plus it often seems too low for someone who drives you safely for 6 hours or who has so much knowledge of a place that they can find you a clean bathroom without interrupting the flow of the tour. these are priceless skills. so a tip amount for someone who does their job, the a tip for someone who is competent, then a tip amount for someone who is excellent at their job. 3 levels, in both dollars and local currency.


15.02.17

Family Chernick

Family Chernick

(5 / 5)

We all think you did an excellent job. We enjoyed all the tours. I will recommend you to anyone looking for a tour agency in Chile or Argentina.

Hi, Lucia!

Thank you so much for all the work you did to make our time in Santiago and Buenos Aires a great success.

Both the hotels were great. Their locations are excellent and the rooms and staff were great too. The staff at L'Hotel Palermo were particularly helpful, especially Gabriel. All our tours were good. The guides were very knowledgeable and helpful. Roberto, the guide to Le Tigre, had excellent English and was a walking encyclopedia. Juan was our city guide and he too was helpful and knowledgeable. He had a different perspective than Roberto so it was a nice contrast. Gus, too was very knowledgeable.

We enjoyed all the tours. However, we did find the Tango night a little late for eating. When on holidays we keep our days quite busy so having supper at after nine and not getting back to the hotel until after 11:30 is a little late. I think that those times are common for Argentinians but for many North Americans that is late for supper. Also the venue was very cold. The air conditioning was turned too low. I know you have no control over that but they might ask for evaluation. However, the dancing was great and the setting lovely.

In Chile, the wine tour day was terrific. The city tour was great. The tour to Valparaiso was interesting. We would have liked a little more time in the city to see more than one funicular. Though the lunch was good and in a lovely setting, we all would have preferred more touring and less time for lunch. Again, I think part of this is a cultural thing. We tend not to spend more than half an hour or so for lunch.

These are just comments, not meant to be in any way a criticism. We all think you did an excellent job.

Thank you for the bottle of wine. It was very thoughtful.

I will recommend you to anyone looking for a tour agency in Chile or Argentina.
Deanna


14.02.17

Comments About:

Buenos Aires, Chile

Cristina Montoya

Cristina Montoya

(5 / 5)

Muy buenos, los servicios...

Hola!

Te escribo para agradecerte! Muy buenos los servicios, el viaje a Mendoza muy bueno, me gusto mucho. 

Cristina


13.02.17

Comments About:

Mendoza & Wines