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Trip Reviews

Say Hueque has been consistently recommended by the most important travel guides!
We invite you to read the extracts from Lonely Planet, Time Out, Rough Guides, Footprints, Frommer’s, Let's Go, Moon, Le Guide du Routard, and Petit Fute and see what they have to say about us…

Below you will find stories, comments, and pictures from real customers who have used our services

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Bruno Paul

Bruno Paul

(5 / 5)

The logistics were impeccable. The attention to detail was spot on. the tours were given by professionals who had a keen interest in what they were showing to us.

Hello Patricia, so nice to hear from you. I hope that Patricio and Ursula are all well. Thank you, we had a safe trip back and an easy re-entry thanks to good weather and calm seas.
We’re happy to give reviews although it may take us some time to complete the ones with tripadvisor etc, but please find the answers to your questions below.

Lately my wife, Noel, and I have been using travel companies based in the country where we are going to travel. Companies based in the US do a fine job and the use some of the same resources as “ in country agents", but it seems that professionals from that particular country have a clearer understanding of where, when, who and how. plus, economically speaking, the money stays in that country.
We found you by googling the best travel company in argentina.

The logistics were impeccable. The attention to detail was spot on. the tours were given by professionals who had a keen interest in what they were showing to us.

Hotel Loreto to because they took tired, confused and impaired travelers and made them comfortable and able to enjoy the city. super friendly and knowledgable staff. Senderos in el Chalten. Hosteria las Torres for it’s location inside the park. Rosell Boher because it was surrounded by vineyards.


Hotel Loreto to because they took tired, confused and impaired travelers and made them comfortable and able to enjoy the city. super friendly and knowledgable staff. Senderos in el Chalten. Hosteria las Torres for it’s location inside the park. Rosell Boher because it was surrounded by vineyards.

Hotel Loreto to because they took tired, confused and impaired travelers and made them comfortable and able to enjoy the city. super friendly and knowledgable staff. Senderos in el Chalten. Hosteria las Torres for it’s location inside the park. Rosell Boher because it was surrounded by vineyards.

Hiking in the national parks is incredible, so torres del paine and el chalten, but as far an an excursion with a tour guide goes, probably the trip to valparaiso. a city full of surprises and human created beauty.

I’d like to have the tip guide clarified in both us dollars and whatever the local currency is wherever we travel with whatever company in whatever country. plus it often seems too low for someone who drives you safely for 6 hours or who has so much knowledge of a place that they can find you a clean bathroom without interrupting the flow of the tour. these are priceless skills. so a tip amount for someone who does their job, the a tip for someone who is competent, then a tip amount for someone who is excellent at their job. 3 levels, in both dollars and local currency.


15.02.17

Family Chernick

Family Chernick

(5 / 5)

We all think you did an excellent job. We enjoyed all the tours. I will recommend you to anyone looking for a tour agency in Chile or Argentina.

Hi, Lucia!

Thank you so much for all the work you did to make our time in Santiago and Buenos Aires a great success.

Both the hotels were great. Their locations are excellent and the rooms and staff were great too. The staff at L'Hotel Palermo were particularly helpful, especially Gabriel. All our tours were good. The guides were very knowledgeable and helpful. Roberto, the guide to Le Tigre, had excellent English and was a walking encyclopedia. Juan was our city guide and he too was helpful and knowledgeable. He had a different perspective than Roberto so it was a nice contrast. Gus, too was very knowledgeable.

We enjoyed all the tours. However, we did find the Tango night a little late for eating. When on holidays we keep our days quite busy so having supper at after nine and not getting back to the hotel until after 11:30 is a little late. I think that those times are common for Argentinians but for many North Americans that is late for supper. Also the venue was very cold. The air conditioning was turned too low. I know you have no control over that but they might ask for evaluation. However, the dancing was great and the setting lovely.

In Chile, the wine tour day was terrific. The city tour was great. The tour to Valparaiso was interesting. We would have liked a little more time in the city to see more than one funicular. Though the lunch was good and in a lovely setting, we all would have preferred more touring and less time for lunch. Again, I think part of this is a cultural thing. We tend not to spend more than half an hour or so for lunch.

These are just comments, not meant to be in any way a criticism. We all think you did an excellent job.

Thank you for the bottle of wine. It was very thoughtful.

I will recommend you to anyone looking for a tour agency in Chile or Argentina.
Deanna


14.02.17

Comments About:

Buenos Aires, Chile

Cristina Montoya

Cristina Montoya

(5 / 5)

Muy buenos, los servicios...

Hola!

Te escribo para agradecerte! Muy buenos los servicios, el viaje a Mendoza muy bueno, me gusto mucho. 

Cristina


13.02.17

Comments About:

Mendoza & Wines

Diego Zanghi

Diego Zanghi

(5 / 5)

We had a great time in Argentina and Chile. Thanks for your assistance.

Hello Particia,

we’re back in Switzerland. We had a great time in Argentina and Chile. Thanks for your assistance.

We found you via Google. SAY was able to accommodate our requests, the journey from Salta to San Pedro. The best of traveling with you was having an agency that assists you.

Our favorite Hotel was Antiguo Convento Hotel. Nice quiet place, not in the bustling centre, but very close and our favorite excursion the Moon Valley Tour in San Pedro with Gonzalo.

We had a good experience with you. Because of some extreme weather condition our itinerary had to be adjusted and we felt that at some point the communication wasn’t too clear from your side.
Mostly because you were the „main“ agency in Buenos Aires, and we had other local contacts that communicated to us. But eventually we managed to visit all the places and do all the booked tours, which was great.

Feedback Tour 1 - Salta Humahuaca
- The scenery was very impressive
- Size of group was good (14)
- Vehicle and driver felt very safe
- Tour guide did explain and give information - personally I felt it could be more related to the landscape, as in the formation and colours of the rocks, mountains. etc.
- The balance between driving (500km) and being outside (total 2.5h @ 5 different places) of the tour bus wasn’t too good. Too much driving, when we felt that we wanted to have a walk in the rocks.
- Also some of the stops were clearly to encourage the visitors to buy artisanry products. We wished rather to spend that time on a good hike/walk on the rocks / in the mountains.
I think it would be good if you would mention that the tour is predominantly a bus tour with amazing scenic views, but that the amount of time that you spend outdoor is limited.

Feedback Tour 2 - Salta to San Pedro
- The scenery was very impressive
- Amazing journey
- We waited approx. 5h at the boarder (ARG/CHL). Out of anyones control of course.
- Amazing (crazy) weather. Rain - Sun - Wind - Thunderstorm - Snow - torrential Rain (in that order from Salta to San Pedro) so it was very impressive
- Safe Vehicle and Driver

Feedback Tour 3 - Tatio Geysers San Pedro
- Great Tour
- Size of group was good (12)
- Tour Guide Information was a bit basic, but good
- Amazing swim in the warm water
- Vehicle and driver felt very safe

Feedback Tour 4 - Moon Vally
- Amazing Tour
- The scenery was very impressive.
- Size of group was good (12)
- Tour Guide Information was good and informative
- Vehicle and driver felt very safe
- Nice amount of time we spent outside the bus, walking in the rocks and mountains.

General Feedback Pricing:
- Pricing Hotel was good. Extra Nights in Salta was a fair price of 60USD per night.
- We understand that when booking tours from abroad, prices are more expensive. Which is legitimate as you as an agency are organising it. And yet even though we didn’t have the breakdown of the individual tours, comparing what it would have cost us, if booked locally, these prices seemed substantially cheaper. But I think that is ok - as I said, we very appreciated your assistance.

Where we really struggled to understand the pricing was with the transfers:
Transfer Salta:
Hotel to Busstation, 1.2km - 5min drive (we could have almost walked..)
our cost: 26USD (2x13USD) equals 400 AR$
A Taxi (and we took many in Salta) would have charged us around 40AR$
I understand it’s a private transfer…. but factor 10… it’s too much.

Transfer San Pedro - Calama
approx. 100km - 1.5h drive
(the bus spend 1h hour to pick up guest from locations in San Pedro. San Pedro is very small, from a ecological point of view: - it would have so much better for all the guest to be picked up from one or two points.)
your cost: 80USD (2x40USD) equals 51'170 CLP
Also the bus was a shared service 14P (which is totally fine), but we than realised that the other travellers who paid the driver directly paid 10’000CLP per Person. Again that’s 2.5 times less what we paid.

Once again, we had a great time in Argentine - and I would recommend SAY to friends. I hope the feedback helps to even more improver your great service. Thank you again for your assistance and

All the best and kind Regards from Switzerland

Diego


12.02.17

Comments About:

Chile, Featured Trips, Salta & Jujuy

Paula Forney

Paula Forney

(5 / 5)

We would happily give your tour company a five star rating and we would be happy to give recommendations to people if you want refer people to us. Thank you so much and if/when we are ready for another trip to South America we would use you again

Rodrigo,
So nice to hear from you! We loved our trip to Argentina! I would be happy to answer your questions and to write a review on Trip Advisor.

1. We chose Say Hueque because a friend had used your service a couple of years ago and was very pleased with your service and she highly recommended your company. I had looked into using 2 other tour companies and they sent us their proposals but we felt the Say Hueque was the best itenarary and the best price.
2. It is hard to say what the best was, because it was all so good. We loved being met at the airport and taken to our hotels and on the return being picked up at the hotel and taken to the airport and also had our boarding passes which was so nice. The guides would take us into the airport, make sure we were in the right line, etc. Always very nice and helpful. Everything was seamless, very organized, if there was a change in a pick up time our hotel was notified so we never were waiting around.
3. We really enjoyed each of the hotels, in Buenos Aires the LHotel was in a great location, rooms were small but clean and it was such a quiet, peaceful place in a busy city. The Jasy Hotel room was huge and at first very warm, but the air conditioner worked great and got it cooled down so it was very comfortable. The Lares De Chacra was very nice, again a quiet and peaceful setting. The room was large and well laid out and the restaurant there was excellent. The Ayres Del Nahuel Hotel in Bariloche was a good location and the room was nice and clean. It did not have much character, but it certainly was fine. The Puesto Viejo was fabulous….we loved having this quiet time at the end of our trip. It was so beautiful, the food was great and the setting was so nice. The polo lessons were so much fun and the stay was very enjoyable.
4. It is hard to say what our favorite excursion was, because we enjoyed each of them very much. The polo was so much fun! The tours in Bariloche were great and we saw so much of the country side, all or which is so beautiful. We loved your tour of Buenos Aires, the wine tours were great too and the Falls were fabulous as well.
5. You were a great guide and we really appreciated having you as a contact person. We also like Juan in the wine country, he was very knowledgeable about wines and the history of the wine country. The driver there was also a delight, Antonio. Julio at the Polo ranch was very nice, patient and pleasant and we enjoyed him very much.
6. I really cannot think of any need improvements. We would not have changed anything about our trip I don’t think. Probably the least favorite was the long day in Urugay….we would have enjoyed seeing more of the area than just Colonia, it was interesting but really only needed half a day, not an entire day and evening. Wish we would have rented a car and driven around some or done something more there.

We would happily give your tour company a five star rating and we would be happy to give recommendations to people if you want refer people to us.
Thank you so much and if/when we are ready for another trip to South America we would use you again.

Thank you so much!
Paula Forney


10.02.17

Zain and Jackie Banatwala

Zain and Jackie Banatwala

(5 / 5)

Our experience with you has been Extremely good.

Dear Rodrigo,

you did a very good job. I am glad you liked the pictures we sent you.

We found out about Say Hueque while we were looking at travel agencies, because we were concerned about language problems and your reviews were very good. We must say that the reviews must have been honest because our experience with you has been Extremely good.

The people who were supposed to meet us at airports were always there to pick us up. It is important to come out of the terminal and find that someone is already there and you are not going to be hanging around wondering if the pick up is going to show up.

All the hotels were very good except for the first hotel upon our arrival in Lima from the states. That was the El Tambo II which was the pits. Other than that Patricio made good hotel Picks with Casa Sur Palermo in Buenos Aires the best of the bunch.

All excursions were good but we liked Machu Picchu ;and Iguazu Falls best. One suggestion: Guides should not assume that because we look old we should cut things short. Ask us if we are tired or willing to go on and tell us what is ahead if we choose to go on. Let us make the decision to continue or cut things short. We found we missed some things because of that.

Other than the suggestion before, we would only add that you reconsider keeping El Tambo II in your line up. It promises more than it delivers as for example the internet. The router lacks the range to reach the top floors. We suspect that it is only good in the reception area where they have some ancient desk top computers on which you can access the internet. The receptionist connected me to the internet in the reception area but it disappeared from my I phone when I got to my room on the top floor. We only spent the night so cannot say anything about the area in which El Tambo II is located.
Hope this helps you in your future endeavors and thank you for a wonderful trip.

Regards,
Zain and Jackie Banatwala


09.02.17

Comments About:

Buenos Aires, Iguazu Falls, Peru

Irma & Henk Geurts

Irma & Henk Geurts

(5 / 5)

We would like to thank you and your company for a fantastic experience.

Hola Patty,

Let me answer your mail for Irma.

I just finished a general review of our trip on TripAdvisor, but it may not have published yet.

Some of your questions are already answered in my TripAdvisor review, so I'll leave some of the details out. Anyway, here are the answers:

We found your agency on the web and liked what we saw as to destinations and the fact that it could be tailor-made to our needs. All this, plus the fact that you are a local operator geared towards independent travellers.

The trip was easy to arrange via e-mail/internet and we received prompt responses to our questions. We liked your advise regarding additional excursions and loved the ease of booking and payment. All in all, your agency delivered what you promised and the whole trip went smoothly.

Our favorite hotel was "Lacolet Hotel Boutique" in Punta Arenas. It had ambience and character and the service was great. We appreciated the nice welcome with a beverage of our choice. Nice touch. That and the little chocolate on our pillow. The location was perfect. Rooms were clean and the breakfast buffet excellent. Great choice!!

As to excursions. Sorry, but all were excellent and all had excellent guides. If we had to pick one, we'd pick "Canal Fun". The combination of hikes, canoeing and sites was wonderful and the scenery gorgeous. Their guides were outstanding. Again, all our excursions and guides were great.

As to guides. Sorry, but unfortunately we don't have their names. I guess "Canal Fun" had the best guides (2), but again, all were excellent.

As to improvements. Actually none come to mind as to your agency, but we have 2 comments though.

In El Chalten we had to check out of our hotel at 10am, while our bus left at 7pm. We had expected an afternoon departure to El Calafate, especially since we had an 08:30am departure the next morning for Puerto Natales. The day was not a loss, as we walked to the beautiful waterfall, but it did cut into our sleep that night in El Calafate.

We were a bit disappointed with our hotel in Ushuaia (Del Rodeo Hosteria). We got the impression that it was run by 2 teenagers who did not speak english. Service was minimal and hard to find. Breakfast was very basic and WiFi was not reliable. This, and the fact that there were no restaurants in the area (a $10 taxi ride to town, each way) did not help.
Apparently the hotel has a good reputation on TripAdvisor, but we experienced something different. Don't get us wrong, the hotel was absolutely wonderful, the rooms well sized and clean, and maybe we came at an inconvenient time.

Lastly we would like to thank you, and your company for a fantastic experience. We have nothing but good words and we will definitely recommend your company if somebody feels the urge to travel to Patagonia. What a beautiful place it is.

And oh, thank you also for the sunshine and the nice temperatures. We had hardly any rain during our 2 weeks.

Best regards,

Henk and Irma


08.02.17

Comments About:

Chile, Featured Trips, Patagonia

Henk Geurts

Henk Geurts

(4 / 5)

Lastly we would like to thank you, and your company for a fantastic experience. We have nothing but good words and we will definitely recommend your company if somebody feels the urge to travel to Patagonia. What a beautiful place it is.

Hola Patty,

Let me answer your mail for Irma.

I just finished a general review of our trip on TripAdvisor, but it may not have published yet. The bottomline is that we gave your agency a 4 star.

Some of your questions are already answered in my TripAdvisor review, so I'll leave some of the details out. Anyway, here are the answers:

1. We found your agency on the web and liked what we saw as to destinations and the fact that it could be tailor-made to our needs. All this, plus the fact that you are a local operator geared towards independent travellers.

2. The trip was easy to arrange via e-mail/internet and we received prompt responses to our questions. We liked your advise regarding additional excursions and loved the ease of booking and payment. All in all, your agency delivered what you promised and the whole trip went smoothly.

3. Our favorite hotel was "Lacolet Hotel Boutique" in Punta Arenas. It had ambience and character and the service was great. We appreciated the nice welcome with a beverage of our choice. Nice touch. That and the little chocolate on our pillow. The location was perfect. Rooms were clean and the breakfast buffet excellent. Great choice!!

4. As to excursions. Sorry, but all were excellent and all had excellent guides. If we had to pick one, we'd pick "Canal Fun". The combination of hikes, canoeing and sites was wonderful and the scenery gorgeous. Their guides were outstanding. Again, all our excursions and guides were great.

5. As to guides. Sorry, but unfortunately we don't have their names. I guess "Canal Fun" had the best guides (2), but again, all were excellent.

6. As to improvements. Actually none come to mind as to your agency, but we have 2 comments though.

a. In El Chalten we had to check out of our hotel at 10am, while our bus left at 7pm. We had expected an afternoon departure to El Calafate, especially since we had an 08:30am departure the next morning for Puerto Natales. The day was not a loss, as we walked to the beautiful waterfall, but it did cut into our sleep that night in El Calafate.

b. We were a bit disappointed with our hotel in Ushuaia (Del Rodeo Hosteria). We got the impression that it was run by 2 teenagers who did not speak english. Service was minimal and hard to find. Breakfast was very basic and WiFi was not reliable. This, and the fact that there were no restaurants in the area (a $10 taxi ride to town, each way) did not help.
Apparently the hotel has a good reputation on TripAdvisor, but we experienced something different. Don't get us wrong, the hotel was absolutely wonderful, the rooms well sized and clean, and maybe we came at an inconvenient time.

Lastly we would like to thank you, and your company for a fantastic experience. We have nothing but good words and we will definitely recommend your company if somebody feels the urge to travel to Patagonia. What a beautiful place it is.

And oh, thank you also for the sunshine and the nice temperatures. We had hardly any rain during our 2 weeks.

Best regards,

Henk and Irma


08.02.17

Comments About:

Chile, Hiking Patagonia, Patagonia

Johan Bloemsma

Johan Bloemsma

(5 / 5)

We enjoyed the tip immensely - The highlight of the trip was the Stella Australis which was fantastic. I would recommend that to anybody. Really world class.

Hi Vanessa,

Sorry for the long delay in replying. Things got a bit hectic here.

We enjoyed the tip immensely but found the travel delays on certain days very frustrating. If I had to arrange the itinerary again, I would work hard at optimizing flight schedules to eliminate the long waits we had. If unavoidable then one needs to arrange skilful in fills to use up time constructively. e.g. At Puerto Arenas, organize a guide to show you the town and give you an insight into what makes southern Chile tick.

We found some of the hotels OUT of TOWN which meant taxi, taxi, taxi to get anywhere. Possibly suggest a hire car or better still, a driver service for the duration of stay to deal with shopping trips, eating at restaurants, etc. Of course, the hotel in El Calafate was substandard so you need to find a better solution.

The day of self-drive at Puerto Varas was a waste of time and we should have had a guided tour. We wanted to go to Chiloe but were told when we got the car that that was too far. Also, the GPS only spoke Spanish so was pretty useless and nobody had any decent maps so we were severely restricted. If we had had a guide we could have arranged the trip to Chiloe and planned the itinerary to suit.

The highlight of the trip was the Stella Australis which was fantastic. I would recommend that to anybody. Really world class.

Torres del Paine was spectacular and we should have spent an extra day there. The agents at Ushuaia (forgot name) were very poor and I would recommend you look for something better. The excursion we had with them was poor, all in Spanish, and they showed no interest in us so we got a bad deal.

Hope the comments are helpful.

We really enjoyed your company.

Kind Regards,

Johan


07.02.17

Comments About:

Chile, Featured Trips, Patagonia

Aki Kuwahara

Aki Kuwahara

(5 / 5)

Trip across Argentina, Chili and Southern Bolivia - SayHueque managed this excellently.

Dear Patty,

In fact, it was the answer to those questions that I posted on the Tripadvisor. I am reproducing them here.

We wanted to visit Patagonia and Uyuni, so I googled for a tour agent that could handle both destinations which are flexible to accommodate our specific needs in terms of timing, accommodation, means of transport, etc

While visiting many new places in three different countries, coordination among different sub-agents was one of our biggest concern. SayHueque managed this excellently.

We are satisfied with all the hotels chosen by SayHueque, but in particular, the Alto Andino Hotel in Ushuaia provided a spectacular view of the Ushuaia town and port. It also had a kitchenette where we could cook our own food for early dinner.

The four-day tour to Uyuni Salt Flat was by far the most exciting and memorable excursion.

We also would like to mention Patty in Buenos Aires. Thank you for taking care of us even after we left Buenos Aires. Your prompt replies to my email from Chile was really reassuring.

Keep it up!


04.02.17