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(5 / 5)I loved to know that at every time, in case of problems, it always was possible talking with someone of your agency!
thanks for your kind email! Following please find my feedback.
I have found Say Hueque in internet and I have choosen it for its variety of tours and because the first person that I have contacted (Mrs. Vera) was very professional, serious and she replied to me very quickly!
I loved to know that at every time, in case of problems, it always was possible talking with someone of your agency!
La Torres Hotel was my favorite hotel because it is completely in the nature. The best excursion was the Perito Moreno excursion. All guides we have found have been fantastic!
Finally some suggestions for improvement:
a) Say Hueque should better inform customers about the dangers of Buenos Aires. On the last day, an hour before we left, we had a terrible experience: we were attacked by a thief, to steal the watch to my husband, he asslaiti us with violence and thrown to the ground. It was noon and we were in the center. Only after talking to the receptionist at the hotel, we came to know that Buenos Aires is one of the most dangerous cities. If we had known this before, we would not have brought a valuable watch. This, in my opinion, should be told customers in advance and in a very clear way
b) Instructions about collecting bus tickets were not very clear …. About this there was some confusion ….
c) One excursion (Emerald Lake in Ushuaia) was not very simple. The walk was quite long and demanding and took place all in a very muddy track (we were told that it is always the case). My friends did not come because for them it would be too difficult, however, when we booked (a few months before we left) Say Hueque told us that it was easy and suitable for everyone … but this is not …
Thanks for everything and kind regards!
(5 / 5)We had a wonderful vacation in Argentina.
Thanks to Say Hueque, we had a wonderful vacation in Argentina. From the moment we landed in Buenos Aires and were greeted by one of your agents, everything was smooth sailing. We were really happy with the hotels Say Hueque chose for us in Buenos Aires, Igauzu, and Calafate, in comfort, hospitality and location. Our guides in all locations were personable and well informed. Basically all the hassle of making arrangements for transportation and accommodations were eliminated, so that we could focus on truly experiencing Argentina.
Thanks again, and we look forward to traveling with you in the future.
Rosanna Ruiz de Mella
Rosanna Ruiz de Mella
(4 / 5)En general todo bien, satisfechos con el servicio!
Te respondere las preguntas por aqui y tambien hare el review en tripadvisor donde siempre pongo mis comentarios sobre mis viajes,
En general todo bien, satisfechos con el servicio, la agencia Huellas del Sur en Calafate nos dio atencion de primera, mucho seguimiento, puntualidad, informacion, y un servicio muy profesional, igual el servicio de ustedes al buscarnos en el hotel y aeropuerto fueron buenos ( aunque cuando llegamos a Buenos Aires desde Calafate tuvimos que esperar pues el vuelo se adelanto y la persona no estaba ahi cuando salimos y dimos unas cuantas vueltas antes de encontrarlo )
El hotel en calafate estaba hermoso de verdad y bien ubicado, cerca del centro, y los tours bien lindos y bien organizados , gracias por las sugerencias
Lo unico que te puedo comentar no nos gusto fue el hotel que seleccionaron en Buenos Aires, la verdad para nuestro gusto al menos, y seria bueno lo tomen en cuenta segun el tipo de cliente, para que hagan sugerencias mas acordes con los gustos de los mismos, la habitacion era super pequeña, el colchon estaba manchado, sucio.
El hotel para empezar esta en un area muy ruidosa con los bares, restaurantes al frente, las habitaciones al no tener vidrios con proteccion para ruidos, apenas pudimos dormir con el escandalo de la musica, la gente borracha y haciendo escandalo, aparte, las dos noches que estuvimos alla el telefono de la central tenia problemas, y la ultima noche no habia internet ni telefono en el hotel, el baño tenia polvo, no estaba limpio del todo, la puerta de la ducha no cerraba bien y el agua se salia al piso cuando uno la usaba, de hecho cuando hicimos el checkout el joven no tenia sistema y no sabia que la habitacion estaba prepagada y tuve que buscar el voucher para que lo viera, no tenia telefono para llamarlos a ustedes y confirmar ese dato ni siquiera tenia minutos en su celular para hacer una llamada
Tuve que hacerle un pago por unas aguas del minibar y ni siquiera tenia sistema para darnos un recibo
El hotel tambien esta muy lejos del centro y de los lugares de interes cultural, el vecindario donde esta es feo, era caro tomar un taxi para ir al centro, esa area esta llena de grafittis, se ve abandonada el area, etc, creo que todo esto deben tomarlo en cuenta para que ofrezcan otras alternativas segun la clientela, nosotros por ejemplo por nada del mundo nos quedariamos en ese hotel y mucho menos esa area
Ademas tambien no me gusto que el joven que estaba en la noche, creo que se llamaba Andres, un argentino, cuando le preguntamos sobre la distancia para ir a Villa Crespo pues estabamos interesados en ir a comprar articulos de piel, nos dijo que era super lejos que nos costaria el taxi unos 500 o 600 pesos, ( lo cual no era cierto ) y nos dio un brochure de una tienda y nos dijo que ellos nos buscaban y nos llevaban de cortesia, al final no fuimos a esa tienda y cuando regresamos al dia siguiente con un bulto, nos pregunto que adonde habiamos ido, no le respondimos , pues nos parecio un atrevimiento y una intromision a la privacidad que hiciera esa pregunta, estoy segura que la tienda le paga comision por mandar clientes si hacen compra, pero me parecio poco etico su manejo
Igual, terminamos yendo a Villa Crespo y otros lugares en la calle Florida y no fuimos al almacen
Por otro lado, igual el tema del desayuno , si bien era muy bueno, el tema de que no fuera buffet no nos gusto pues nos limitaba a lo que estaba en el menu
De momento esto es lo que te puedo decir, te hare el review en tripadvisor, pero en general el balance fue positivo
Rosanna Ruiz de Mella
(5 / 5)Booking with Say Hueque was very smooth. The connections were all well planned. We would definitely book with you again.
We chose Say Hueque on line based on reviews we read. Best-we did not have to worry about connections anywhere.
We stayed in a hotel in Iguazu that was very nice and we enjoyed the stay. There was a hotel at the falls- Belmond Hotel Das Caratas was a perfect location. If we had been offered this hotel, we would have stayed there. Better than any other hotel. The 2 days at the falls were the BEST! The guide in Buenos Aires was very good. The guide in Iguazu Falls was very good. The car we had in Buenos Aires for the day was TOO SMALL!!!
Booking with Say Hueque was very smooth. The connections were all well planned. We would definitely book with you again.
Thank you, Steve Kalt
(4 / 5)You coordinated the land content, local transfers and flights to make it a smooth trip with minimal overlaps and provided good contact details for us to use if we were in difficulty
Please see below answers to your questions and I am happy for you to use my comments in your marketing:
I chose Say Hueque because it was able to work with me to develop a 30 day tour of some of the most interesting places in South America spread across 3 countries. I obtained Say Hueque contact from the website search I preformed.
You coordinated the land content, local transfers and flights to make it a smooth trip with minimal overlaps and provided good contact details for us to use if we were in difficulty.
Our favourite hotel was Aranwa Scared Valley. The hotel was very well designed. The rooms were spacious, modern and had all the extras you would see in a good 5 star hotel. The grounds were well maintained and the landscaping was very interesting. Besides a theatre with evening shows and popcorn, there was an art gallery, well restored church, great pool area and many dining options. The staff were always helpful and worked well with our travel agent manage our bags left behind.
The day trip to Valpariso and Machu Picchu, were the best!
Alejandro in Santiago was the best guide on the whole tour.
Yes, perhaps better warn guest about counterfiet money in Argentina. I took $2000 peso from an ATM in Buenos Aires and $300 was fake. Also bus drives coming to pick up guest should check the guest names when collecting us. We were taken to the wrong tango show.
I will send you by whatsapp some photos.
Chiara & Javier Bert
Chiara & Javier Bert
(5 / 5)To conclude, we would like to say a big THANK YOU to you and Patricio: we had an amazing time in Argentina and we were thankful every day about our choice of Say Hueque. We felt that we had always the best option, compared to the other tourists around us :)
We were looking for a trip on Viator, a tour operator that we know worldwide. In one of the comments someone said that the tour is actually organized by Say Hueque so we decided to book directly with you! The choice was mainly done to support a local operator.
The two things that we appreciated the most of Say Hueque are the flexibility (when we asked to change one day in the program) and the fact that we had a direct contact with the operator.
Patricio supported us greatly per chat and email, and Patricia sent us very interesting info during the trip.
This personal contact has been very appreciated and made the difference compared to booking via a big agency.
The Hotel Boutique Lacolet in Punta Arenas was fantastic! The room, the bed, the nice girls at the reception, the welcome drink and the fact they anticipated the breakfast for us made our stay there very enjoyable.
We also appreciated the Hotel Las Dunas in El Calafate: it was a nice surprise at our arrival in Patagonia!
Generally speaking, all the hotels were good except for the Hostal Drake in Puerto Natales.
Our favorite days have been the ones in El Chalten, trekking in the beautiful mountains with a very nice weather.
Choosing an excursion would be very hard: we liked all! If really we have to select we would say the day on the Park Tierra del Fuego with the trekking, canoeing and the very good lunch prepared there.
The level of the guides was always very good. If we had to choose one we would say the girl from Huellas del Sur with whom we went to the Perito Moreno: she was explaining very well and taking care of the needs of all the participants.
As we said we really appreciated the fact that the relationship with the agency are very "personal".
Nevertheless, as you are not an operator known worldwide, if would be very good to have some kind of "Tracking of the reservation" to make the customer feel more safe: for example a booking reference that we can use to check the status of the trip directly online!
To conclude, we would like to say a big THANK YOU to you and Patricio: we had an amazing time in Argentina and we were thankful every day about our choice of Say Hueque. We felt that we had always the best option, compared to the other tourists around us :)
Chiara & Javier
Lidia & Victor Pan
Lidia & Victor Pan
(5 / 5)All transfers and pick ups were on time; the guides were very helpful, friendly, and informative.
Thank you, Rodrigo, we are great!
Still full of marvelous memories.
We were very much impressed by the tango performance on January 3,
and Lidia may even write about it in a magazine.
Can you send us the name of the theater and maybe a link to its webside?
Below are our replies.
We may prepare our pictures and send them to you later.
With kind regards,
Lidia and Victor
(5 / 5)Our trip was absolutely fantastic though and I didn't want it to end!!! We will definitely be back someday. I was really glad I used Say Hueque to help plan the trip because it was much better than if I had tried to do it on my own
I found Say Hueque on google. I had contacted another travel company first and was disappointed that when they saw our budget they said they couldn't help us. On google Say Hueque was the most popular travel agency, so I tried emailing and Patricio was extremely helpful, and was able to accommodate our budget.
Everything was very seamless- not having to worry about transportation was great, the whole trip went very smoothly
All the hotels were great! At Parque Calafate we loved the spa upstairs. The location was convenient also. Kau Yatun hotel was beautiful and very comfortable and had an excellent breakfast. It was also great how in both hotels in Calafate had wifi in the rooms. Pudu lodge in El Chaltén was a bit more basic but covered our needs. Hopefully next time we visit El Chaltén they will have better access to internet, the satellite internet was very slow and only available in small amounts.
The glacier excursions were my favorite. Mini trekking on Perito Moreno was great, so I added on Viedma ice in El Chaltén which was awesome.
Natalia on Viedma ice was excellent. She was more informed about the natural features of the glacier and landscape, which I thought the guides at Perito Moreno could have been more detailed about.
I would say only that the Perito Moreno tour was a bit slow in the beginning with a long bathroom stop and people on the tour straying away and making the rest of us wait. It was almost 3 hrs before we got to the beginning of the hike. As I mentioned before too I wish they spoke more about the geologic features of the land and ice.
Our trip was absolutely fantastic though and I didn't want it to end!!! We will definitely be back someday. I was really glad I used Say Hueque to help plan the trip because it was much better than if I had tried to do it on my own. With how much money we spent we were really happy and comfortable with the hotels and adventures. Thank you!!!!!
Xavier, Paul and Nadine
Xavier, Paul and Nadine
(5 / 5)Thnx for the great vacation!. We look back with joy.
We had a good flight back home.
We miss Argentina and all what we have seen.
Like you asked we answered your questions.
We were searching for a traveling agency who could give us a good, payable and varied program. Important was also the independence we had. We were glad that everything was good organized (transport, hotels,..) We find you by searching the net. We read your trips and read some reviews. At the first contact we had already a good feeling.
The combination of independence and organization was very good. Hotels, tours, transport was arranged in advance. Everything went as it was planned. Therefore we had also time for ourself.
Las Dunas was our favorite hotel, although some could be renovated. The view over Lake Argentino was amazing. The hotel wasn’t situated in the center, but they offered a free shuttle service to the center every hour.
That is hard to say. There were several excursions who were top. The Bike tour in BA was super. The way we discovered the city was top. It was the best way to see the city in one day. The trip to Perito Moreno was top as well. The noise and the diverent colors of the ice: waw. The experience to see falling pieces of ice in the water.
We had only two private guides. During the bike tour in BA was our guide Miguel and at the Iquazu waterfalls was our guide Adrian. Both guides were great. Both were perfect guides : They gave the perfect explanation, but they gave us also the freedom to explore the area ourself. If we had a question, they gave us a satisfactory answer.
The BA City Tour wasn’t an added value. First of all they didn’t picked us up from the hotel. Lucky your intervention solved the problem. The City Tour was just with a van riding through the city without a stop. We couldn’t step out and look around. The explanation of the guide was limited. We would not do it again this excursion. Besides that everything was good organized. Good job Rodrigo!
Thnx for the great vacation!. We look back with joy.
(5 / 5)Fue un lindo viaje, Iguazú es un lugar hermoso
Nos fue muy bien Fue un lindo viaje. Los días estuvieron lindos . Los Tours a las cataratas estuvieron puntuales, también el traslado al aeropuerto fue en tiempo. El único detalle fue que cuando llegamos a Iguazú no nos estaban esperando en la terminal, pero comprendemos que fue porque el autobús llegó con dos horas de retraso. Nos habría gustado que nos hubieran avisado o advertido qué hacer en ese caso. Nosotros tuvimos que comunicarnos con la agencia del Tour para saber nuestros horarios, para eso nos ayudaron amablemente los encargados del hostel. Por lo demás fue un lindo viaje, Iguazú es un lugar hermoso . Gracias por preguntar.
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