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(5 / 5)La organización fue fenomenal, todo increíblemente bien coordinado, pero al mismo tiempo éramos independientes y viajábamos solas. Además, nos ha gustado mucho vuestra elección de excursiones y de agencias, nunca nos sentimos como el clásico turista en grupo que viene llevado por acá y por allá como una manada de gente.
Encontré a Say Hueque con una búsqueda en Internet porque quería organizarme yo el viaje y viajar de manera independiente pero apoyándome a una agencia basada allá y teniendo las reservas hechas. Desde el primer momento me quedó claro que Say Hueque era la única que correspondía a nuestras exigencias, todas las demás ofrecían viajes más organizados y casi de grupo que no nos interesaban. Y Ezequiel fue fenomenal en incorporar todo lo que le pedimos, todo lo que queríamos hacer y hacernos el viaje a medida. Aunque esperé a las respuestas de todas las agencias a las que había contactado, sabía ya desde el principio que iba a escoger a Say Hueque. :)
La organización fue fenomenal, todo increíblemente bien coordinado, pero al mismo tiempo éramos independientes y viajábamos solas. Además, nos ha gustado mucho vuestra elección de excursiones y de agencias, nunca nos sentimos como el clásico turista en grupo que viene llevado por acá y por allá como una manada de gente.
Quiero aclarar que los hoteles nos han gustado muchísimo todos. Si tengo que seleccionar, tengo que indicar El Barranco en El Chalten y L’Hotel Palermo. Los dos sobre todo por lo super agradable y disponible que es el personal y por el trato que recibimos. L’Hotel es una joya escondida, una maravilla con su patio y jardín, muy bien cuidado todo. El Barranco tiene habitaciones grandes, limpias y luminosas, y sobre todo en los hoteles el personal es super lindo!
Yo creo que el trekking en el Perito Moreno es algo tan absolutamente increíble y único que tiene que tomar la primera posición, pero también nos gustaron mucho mucho la excursión de Torres del Paine y la navegación en el canal Beagle. L
Florencia de Canal Fun merece mención especial porque es tan, tan agradable, simpática, solar y disponible.
Personalmente lo único que nos decepcionó fue el city tour en Buenos Aires, pero tal vez fue un problema de expectativas nuestras. No teníamos intención de hacer el city tour, luego mi amiga se lastimó una rodilla y no podía caminar mucho, entonces en lugar de patear todo el día la ciudad decidimos hacer un city tour. Puesto que nos quedaba a ladito, fuimos a vuestra agencia en Palermo para reservar un city tour. Hacia un día esplendido y teníamos esta idea de estar sentadas un par de horas al sol y al aire en el segundo piso de un bus al aire libre, disfrutando del verano y admirando la ciudad a 360 grados. En lugar de eso, nos encontramos encerradas en un minivan con aire acondicionado, vistas limitadas y francamente no vimos ni aprendimos nada nuevo con la guía. Tal vez como dije antes fue una cuestión de expectativas, pero jamás se nos describió el servicio así y nosotras tomábamos como un hecho de que se trataba de uno de estos autobuses city tours para turistas y no se nos ocurrió preguntarlo. Creo que estaría bueno aclararlo cuando se vende este servicio. A nosotras no se nos ocurrió siquiera preguntarlo porque para nosotros viniendo de Europa no es estándar que un city tour esté hecho en un minivan encerrados así, en Europa si no se pide específicamente un tour privado los city tours se hacen con autobuses y todos con segundo piso al aire libre. Lo único que nos dijo vuestra compañera fue que no podíamos subir y bajar.
Un saludo de una Bruselas muuuuuy fría!
(5 / 5)Thanks so much for your service!
My friend who traveled with Say Hueque in Argentina a few years ago recommended me. Your timely communications, before trip contact and during the trip contact make me a peace of mind.
E! MAPI is the best hotel with class and everything. My favorite excursions were to the Sacred Valley and Amazon, as we had the best tour guides, the one in Sacred Valley (I forgot his name) as well as Victor, the guide at Amazon, were great!
(5 / 5)Awesome holiday!
Argentina was great. Awesome holiday.
If I did it again the only thing I would change is that I would have stayed youth hostels as it's easier to meet people there. Also the average age on the tours was a lot older than me so I would look to find tours nearer my age group.
Apart from that it was a great holiday. Thanks for organising!
(5 / 5)Me gustó mucho la atención de todo el personal!
Gracias por el mail recordatorio. Ya lo había olvidado.
Aquí va mi feedback: Una amiga Australiana me contó que venía a Sudamérica con Say Hueque y me invitó a unirme a uno de sus viajes. El que más me interesó fue el viaje a la patagonia.
Me gustó mucho la atención de todo el personal. No hay persona que no haya sido amable o interesada por que tuviéramos una buena estadía. Es agradable tener todo arreglado y no tener que preocuparse como llegar al siguiente destino. El donde los encontré, como comenté anteriormente, sólo me uní a la reserva de mi amiga, pero tengo entendido que en Australia es la compañía que todos usan.
No logro recordar el nombre del hotel, pero fue en el Chaltén. Me encantó la atención del personal, las habitación, el desayuno con muchas opciones (aunque soy vagan, igual me dieron frutas para mi), el salón principal. La verdad es que me gustó mucho el Chaltén y la amabilidad de las personas realmente hace la diferencia.
Mi excursión favorita: El trekking por el Chaltén. Me encantaron ambas caminatas hacia laguna torres y de las tres.
De mi guía favorita recuerdo su nombre, pero fue una niña. Ella estuvo a cargo del primer tour hacia el glaciar el Calafate. Ella era muy alegre, simpática, siempre dispuesta a dar lo mejor de sí. Se nota que le gusta mucho lo que hace. Siempre trató de explicar las cosas y de tener una conversación amigable a lo largo del tour y de la caminata por el parque.
Hay un par de cosas para mejorar: En lo personal, yo hubiese pasado más días en el Chaltén. El lugar tiene más cosas que hacer que en el Calafate. Además siento que el tour por las Torres del Paine queda corto. También me hubiese gustado haber estado un día entero en Puerto Natales y hacer algo por ahí. Luego en el regreso desde Puerto Natales a el Calafate, el tener que llegar por mis propios medios al hotel lo mejoraría. Considerando que en mi caso, estaba con una maleta con ruedas y desde el terminal hasta el hotel que me alojaba (Nimez), era su distancia y al llegar habían tenido problemas con mi habitación y me tuvieron que re-acomodar en un hotel muy lindo pero quedaba tras mano. Y por último el traspapelo de mi alimentación (pero eso está en vías de solución). Ahí creo que estamos al día. Me falta confirmarte el pago.
Muchas gracias por todo Patty, estamos en contacto,
(5 / 5)I loved the freedoms allowed by traveling with you. I travel alone most of the time and it was perfect for me...
1. I choose Say Hueque because of the good reviews a saw and read about on line... and was very impressed with your web site and itineraries.
2. I loved the freedoms allowed by traveling with you. I travel alone most of the time and it was perfect for me...
3.i loved all the hotels but if I had to choose just one I think it would be L hotel in BA.. the location, landscaping and layout were beautiful and every staff member I felt with were some of the nicest genuinely friendly and helpful people I have ever met.
4.my favorite activity was of course the W trek but all excursions were great.
5. I would name Rodrigo, dont know if he is a guide tho.. he kept me easy and unworried and he always did his best at all times.
6. no improvements I can think of, just keep up the great service and options you already provide....
(4 / 5)I especially liked that Say Hueque would check in with my sister and I during our trip; just asks how we were doing and if we needed anything else from them. They also added suggestions on things to do and places to stay while we worked together to plan the trip. It's that extra amount of helpfulness that made me really like Say Hueque and I might actually start working with more travel agents in the future.
I googled numerous travel agencies in South American and Say Heuque was the first company to respond politely and promptly. Patricio was very friendly and willing to work with all the changes I kept making in my itinerary.
I loved being able to walk off a plane or bus and know that someone was there to meet me and take me to my hotel. Made everything go smoothly and I didn't have to worry about dealing with taxis, being harassed, etc. All excursions I asked for were for the most part in small groups, just as advertised, and with good companies and friendly guides. The stress of making sure everything happened in a timely manner and was organized was taken care of by Say Hueque, so I only had to show up when I was told to and enjoy myself.
I only stayed in one hotel that Say hueque booked and that was the Jasy Hotel in Iguazu. i thought it was lovely. Slightly outside of the center of town (1 km), but the beautiful jungle setting and large rooms made up for that. Plus great breakfast and I was told by other guest that they served great dinners.
Loved walking on the Perito Moreno Glacier. It was amazing. The guide was super nice and the glacier was beautiful. The tour to see the penguins in Ushuaia was also a great half day trip. We were suppose to be on the full day trip, but turned out that we got booked on the half day excursion which ended up being better because we only had 10 people in our group as opposed to 50 (if we'd been on the full day).
Ricardo from Puerto Varas - LS Travel that took us to Frutillar was amazing. He really knew how to talk to people, spoke equal amounts of Spanish and English, making sure to include everyone in the conversations, not treating the English speakers as a sidetone.
We ended up with an airline strike, trapping us in Ushuaia. I know that Say Hueque informed our next destination hotel and tours we would not be arriving on time, but they did not tell us. If there is another strike or a cancelation on some travel plans that Say Hueque booked, I feel you should tell all parties involved - the hotels, the tours, and your clients (us) that something happened. It was not fun sitting in an airport for 6 hours when all we needed to do was actually just call the airline to find out we could get new tickets for 3 days later. We didn't even need to be at the airport and we could have avoided going there if we knew ahead of time, like Say Hueque did, that there was a strike
Overall, I believe that everyone we meet and talked to at Say Hueque was wonderful. At no time did I feel like I was cheated or scammed. I've never used a travel company before and for this being my first experience with one, I was very unsure at first, but after touching down in Buenos Aires and being met by Rodrigo, a travel host, who gave us his email and phone number and told us to call anytime if we had questions or problems, I was reassured.
We experienced a few hiccups in our journey for the month we were in Patagonia, but Rodrigo and Patricio promptly responded to my emails and the 24 hour hotline really is 24 hours. The issues were resolved and our trip wasn't hindered at all. Everything always ended up working out. The airline strike issue was the only flaw with Say Hueque, but I don't think they are used to dealing with plane strike since they are very rare, so i can't fault them too much. Plus the strike effected tons of Say Hueque travelers, not just me and my sister, so Say Hueque did have their hands full.
I would definitely recommend Say Hueque to anyone going to Argentina or Chile. I usually plan everything by myself, but since the countries are so big and it is hard to book buses, planes, and some tours from America (month priors to actually going to the countries and during the high tourist season), it was very nice to know that I had a personal travel agent helping me make the best possible trip I could with the amount of time I had for vacation and total amount of money I planned to spend for the trip. Everything worked out quite well. I very much enjoyed by trip, the tours that I went on, and knowing that everything ran smoothly.
I especially liked that Say Hueque would check in with my sister and I during our trip; just asks how we were doing and if we needed anything else from them. They also added suggestions on things to do and places to stay while we worked together to plan the trip. It's that extra amount of helpfulness that made me really like Say Hueque and I might actually start working with more travel agents in the future.
I'll post something to travel advisor as well. Thank you for everything Rodrigo. You've been amazingly helpful and i had a great time in Patagonia.
(5 / 5)We really liked everything we did while on our trip. The service & communication were terrific.
Thanks for sending. I thought tour groups were excluded from Trip Advisor but I see your company is listed. I always write reviews on Trip Advisor - I wrote a review for all our hotels, etc). Please look for mine under Mike H. It should be posted in the next few days. I give the company 5 stars. I think everything you need will be in the TA review. We really liked everything we did while on our trip. The service & communication were terrific. For us, the stand out, was our room in Lago Grey. I took a hike and saw that only a few rooms have this view. We were very lucky & pleased that we had such a terrific surprise when we arrived!
I am also very pleased with the refund from our tour. In all of my travels - I have NEVER received a refund for ANYTHING. This is a sign of a well organized company which puts the customer first (as it is not alot of money but the service which is most important). We really appreciate it.
Once again, I enjoy writing reviews for TA. Please look for my review by Friday...
Thanks to the entire team!!!
(5 / 5)La verdad es que nos fuimos de Argentina contentos con la experiencia. No tenemos queja alguna de la organización del viaje
Buenos días Rodrigo.
La verdad es que nos fuimos de Argentina contentos con la experiencia. No tenemos queja alguna de la organización del viaje.
Todo fue sobre ruedas. Bien organizado. Buenos hoteles
Yo eché en falta algún trekking por la zona de Torres del Paine y me hubiera gustado llegar hasta Salta, pero entiendo que por dinero y tiempo no pudo hacerse.
Quizás hubiera cambiado un día de caminata en Torres del Paine por un día en Buenos Aires, pero como dije antes, entiendo que por fechas y costes era un viaje complicado.
(3 / 5)Thanks so much organizing our trip and we really appreciate the support that we got from you.
Thank you, we had a good flight back home. In all, the activities that we did were good but we found that a lot of our time was wasted travelling in buses and what we saw/did in 9 days could have been completed in 5-6 days.
The good things with Say Hueque were:
• You were continuously in touch with us and in contact.
• We really enjoyed the Perito Moreno Glacier and our stay in El Chalten (Mt. Fitz Roy).
• We liked our tour in Torres del Paine National Park.
The following things could have been changed and improved:
There was no point of us staying in Puerto Natales. Instead it would saved us time and we could have enjoyed Torres del Paine even more, if you could have arranged an accommodation for us in Torres del Paine National Park itself. It may have been a bit more expensive but we could have traded time for money.
There is not much to see in Puerto Natales, yet if you see our itinerary, you planned it so that we spent 3 nights and 2 days in Puerto Natales - it was not the best use of our vacation days. We couldn't really do much there, except the one day tour to the Torres del Paine National Park.
We were new to Chile and Argentina, but we would have really appreciated it if you could have suggested renting a car and booked that for us instead of booking buses which had fixed times. Buses were very slow and it took us a long time to reach our destinations. e.g. coming back from El Calafate to Puerto Natales took us 9 hours which would have reduced to 6 hours had we taken our own car. As a travel company you should have advised us to rent a car so that we could leave Puerto Natales on the day we finished the Torres del Paine tour and go to El Calafate the same night. Instead we wasted one more night in the hotel in Puerto Natales.
We could have stayed in El Chalten for 1-2 more days instead of wasting our nights in Puerto Natales. Your itinerary should have been better constructed that way.
We came all the way to see Torres del Paine National Park but did not get to hike there or spend nights inside the park. We had a rushed tour of the park instead. You should have booked an accommodation for us inside the park so that we could have taken time to see the valleys and hike a few trails inside.
You could have added a day tour of Santiago to the itinerary instead of days in Puerto Natales. We did not do anything in Chile except one day tour in Torres del Paine National Park. But if you see our itinerary, we ended up spending 4 nights in Chile. This was a waste of our time and hard earned money.
Thanks so much organizing our trip and we really appreciate the support that we got from you. I also liked that you were able to delay our final payment until we got our visas (I really appreciate that). However, we feel that we could have done a lot more if you could have suggested renting a car, booked an accommodation inside Torres del Paine instead of Puerto Natales.
(5 / 5)We had the most amazing trip to South America!
Thank you so much Juliana,
We had the most amazing trip to South America. Argentina and Chile had a beautiful landscape that gave us a new scenic view that was unique and breathtaking. We enjoyed the variety of activities that Say Hueque provided us. Additionally, having the majority of our transportation arranged in advance gave us a greater sense of relaxation and ease. It was a no-stress, all fun experience that is enjoyed by all ages. We had great communication with you and your staff from the beginning to meet the needs of our trip. The memories will last a lifetime. What an adventure. I would love to come back to Argentina soon to experience other regions like Mendoza and Iguazu Falls!
Thanks again and we hope to cross paths again.