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Lee & Woo Family
Lee & Woo Family
(4 / 5)First of all, thanks for planning the nice trip or us. Everything turned out great!
Hi Rodrigo and Ezequiel,
First of all, thanks for planning the nice trip or us. Everything turned out great!
I found Say Hueque on the web. Speaking with Ezequiel gave me confidence that this is a trustworthy travel agency. The price seems reasonable as well.
Except for the first-day outing (which I understand that some guides got sick), the best thing about the trip was that most of the time you were very punctual. Every excursion has gone according to plans. No surprises!
By far Los Cauquenes Hotel in Ushuaia was our favorite hotel! The scenery, the services, restaurants and the facilities were very nice.
The tour in Buenos Aires was very nice. The tango show was incredible! All the trekking in El Chalten were great and absolutely beautiful! The excursion in Ushuaia was easy and fun, especially the Penguin Colony.
Our guide Patty in Buenos Aires was very knowledgeable and very sincere. We liked her a great deal!
As I mentioned to Rodrigo on the bus back to the airport, the one-night stay in El Calafate on Dec. 28 was unnecessary. We had to pack, check out, check in again, unpack and just waited for a ride to the airport the next day.
We rather stay at El Chalten that evening and go straight to El Calafate airport the next day. That way, we get to enjoy El Chalten more. There were plenty of time to make the late afternoon flight.
(5 / 5)it was the trip of a lifetime and I highly recommend Say Hueque.
I did quite a bit of research before choosing Say Hueque. We were looking for a more independent experience but also needed advice on hotels, special excursions and the itinerary. I called Say Hueque and was connected to Ezequiel who was incredibly knowledgeable and helpful. That was my one and only call as I felt very confident that the perfect trip could be planned with Say Hueque. The itinerary was sent and I corresponded via email and by phone several times and each time, I received a thoughtful and helpful response. Payment was easy and the entire experience was without issue. As it was our first time traveling to Patagonia, questions about insurance, air travel within the countries, safety, were all important to us.
The best part of traveling was knowing I had an itinerary yet also knowing that we had the ability to do many things on our own. From the time we were excellent greeted at the airport by Rodrigo to the last ride to the airport also with Rodrigo everything was perfect. Excursions were on time, we met great people- all the guides were amazing and knowledgeable and I felt they really liked what they were doing. I never doubted at any time that we would be left somewhere or not retrieved on a particular day.
We loved all the hotels but our favorite was Kau Yatun in Calafate where we stayed for 4 nights at different times during the trip. I loved the fact that it was a former ranch and that it was close to town but away from the noise and crowds- although I would say there are no crowds in Calafate! The front desk concierge -Mateos was amazing. He offered us bicycles and suggested great places to eat and see. On a very early excursion day, where we had to be at the bus terminal at 5:30AM, he made sure our taxi was waiting and asked his colleague to arrange an early breakfast for us. Wow! This went above and beyond. The hotel itself offers great views, a very welcoming lobby lounge, nearby horses and dogs and a very friendly staff. The rooms were perfectly comfortable and the wifi was always working.
We had two favorites- the first was the cruise to Perito Moreno where we got up close and personal with the glacier and the icebergs. The second was to Torre del Peine- it was a great day and we saw a lot but I would have liked staying for a few more days to explore the park.
All the guides were great- I did not write down any names but I remember Julia and the guide at Estancia Cristina was fantastic. Of course, Rodrigo- though not a guide- was a wonderful welcome host and was always available by phone and email, I must highlight.
We had a perfect trip. Nothing went wrong, everything was beautiful. The People in Argentina and Chile of some of the most friendly and the food was excellent. The only item I would comment on is the last few days. Making the long 6 hour bus trip to Chile- Puerto Natales and only staying two nights and one day in Torres del Peine was very tiring. Having to go back to Calafate with many hours to kill before going to the airport was a bit much. Perhaps flying home from Santiago or rearranging the Chile part would have made the last few days less tiring and with less travel. Other than that- it was the trip of a lifetime and I highly recommend Say Hueque.
(4 / 5)I liked that everything worked out just fine, no need to call someone or confirming.
Price was a big factor in my decision. I found your website online when searching and liked your offers/prices. I was only interested in arranging our W trek and some transportation and tours, rest was self booked.
I liked that everything worked out just fine, no need to call someone or confirming.
I liked holel Lacolet in Punta Arenas, they had the best breakfast of all and welcome drink on arrival.
I enjoyed trip from Ushuaia to the Estancia Haberton and penguin colony. That was definitely my favorite part.
We did not have many guided tours but I did like our guide on Perito Moreno tour. Don't remember her name but she was very friendly and knowledgeable.
The only thing that was a bit of a hiccup was on our W trek. When we arrived to the first Refugio, we did not receive our packets with maps and info, we actually received these on 3rd day in Cuernos Refugio which I felt was a bit too late. We didn't have the vouchers for meals but luckily nobody was really asking for them. But it would be nice to receive the info packets on the first day when arriving to Torres Del Paine.
(5 / 5)I really enjoyed my trip and am very pleased with all the arrangements.
Thank you for your email. I would be happy to provide my feedback. I really enjoyed my trip and am very pleased with all the arrangements. Everything that was within Say's control was on time, the hotels were great and the itinerary/timetable was planned out really well! It was really great to have you constantly in contact with me to make sure the trip is going well, I think this makes a huge difference from other agencies.
I first learned about Say Hueque by word of mouth. A friend was researching Patagonia via Say Hueque and referred me to it. Everything was well arranged and on time. Having Patty as a contact point helps a lot which makes the difference.
I have a few favorite hotels:
• Pudu Lodge - Chalten - good location from the hiking trails, good breakfast.
• Ushuaia - good location from the main streets, nice spacious room/living room area, good breakfast. Added a nice touch with champagne and chocolates for New Year's Eve
• Hotel Clasico - Buenos Aires - nice room, good breakfast
My favorite excursions have been to the Salar de Uyuni, Calafate glacier and Ushuaia. The guides, they were all quite good and knowledgeable.
Everything was very well organized for me. My own personal regret is not enough time in Buenos Aires. As you can see from my feedback, I really do not have complaints.
I may want to do another trip with Say at a later time, perhaps spend some more time in Buenos Aires and other places in Argentina, like Mendoza.
(5 / 5)All the excursions were great and highly recommend them all but hiking on the Glacier was so worth the trip to Argentina.
I did complete the Travel and Leisure survey recently and also went on Trip Advisor. Both reviews were excellent.
We read about Say Hueque on trip advisor and read all the reviews in our first trip to Argentina and Chile 2 years ago and used Say Hueque on that trip. Say Hueque did an excellent on that trip with a party of 7 of us.
Knowing Say Hueque is dependable and will be there for all the logistics at the airports and on time was the best of traveling with you. Also knowing the accommodations would be very good as well.
First of all, the hotels were outstanding. Casa Glebinasin Mendoza was such a wonderful setting and the staff went above and beyond on every detail. Rooms were all very comfortable and the food was exceptional.
Hiking on the Perito Moreno Glacier was unbelievable. All the excursions were great and highly recommend them all but hiking on the Glacier was so worth the trip to Argentina.
The Guide we had at Sak Travel for the wine tour was outstanding. I forgot his name.
Of the entire trip, the transfer from el Calafate to El Chalten, the bus we were in was very tight, not much room between the seats. This only occurred on that transfer, all the others had more leg room.
Heather and Nael Ashour
Heather and Nael Ashour
(5 / 5)We had an amazing trip!
We had an amazing trip! Say Hueque has been recommended to us by friends – Daniel & Lindsay Berman.
The best of traveling with you was the convenience of having all arrangements taken care of in advance!
The Legado Mitico is our favorite hotel – great location, really comfortable and interesting room.
Our favorite excursion was the Big Ice in El Calafate. But we also really enjoyed the Iguazu excursion and the Polo Day. The polo day was great. It was way more fun than we thought it would be and also had some of the best steak we had the entire trip.
Our guide Gaston at Iguazu Falls was excellent. Helped us rebook to an earlier flight and was also really knowledgeable about the site.
At least a couple of comments, for improvement: Our itinerary stated that we had a transfer from our hotel to the airport for our Iguazu excursion. The car never arrived and when we called the 24-hour number, we were told that it was not included (despite what our itinerary stated). We were not impressed with our hotel in Calafate (Mirador al Lago) – the room was tiny with a parking lot view and the room fridge did not work. We were also disappointed with the wine tour in Mendoza – since we were in a guided car tour, we had hoped to visit wineries farther from our hotel rather than ones within biking distance (especially since we did a self-guided biking tour the next day). We also thought having a separate guide for the wine tour was unnecessary since each winery did their own tour; just a driver would have been sufficient.
Heather & Nael
(5 / 5)We found many good recommendations regarding Say Hueque
We found Say Hueque on line while searching for tours in Argentina. We found many good recommendations regarding Say Hueque. Quality of the guides and attention to detail. No missed pickups or scheduling issues.
(5 / 5)Thank you for the organization, we had a wonderful time in Argentina and wish to come back.
Please find our feedbacks below.
Thank you for the organization, we had a wonderful time in Argentina and wish to come back.
I also attached a picture from Ilaia
Recommendation from one of our relatives that had traveled with you already.
Your getting in touch with us regularly before the trip and the document sent were much appreciated.
The organization went smoothly, except for the 12hours bus ride to Ushuaia, you should mention that a transfert is to be made in Rio Grande. Also the bus company is in bad shape, most of the amenities were out of order.
Hotels were all lovely in their own way, it's hard to rank them but the 2 best would be:
Las Dunas - spacious rooms and breathtaking view
Ilaia - Warm and cosy atmophere, good breakfast
Perito Moreno trekking- amazing
You should clearly mention on the itinerary when we have to take a taxi or when a pickup is arranged
Susan & Gayle
Susan & Gayle
(4 / 5)We really had a fabulous time and would definitely recommend your services to others and use ourselves again
Thank you for checking in. We did indeed have a fabulous trip thanks to you and all of your / your teams assistance.
Just got home a few hours ago and about to dive into my pictures :).
Every thing was Really great and ran like clockwork (except for strike of course!).
Only discrepancy was vouchers said a few things differently than what happened (shared vs private service from Calafate to airport 28/12; and Sheraton stated full board on voucher although we knew only breakfast was
included). Not an issue for us but wanted you to be aware. Guides were great and everybody was so incredibly hospitable and friendly and enjoyable.
We really had a fabulous time and would definitely recommend your services to others and use ourselves again
Thank you again for everything and wishing you and yours a very happy healthy and safe 2017 as well!!
Susan & Gayle
Tom & Erika Goosens
Tom & Erika Goosens
(4 / 5)We really enjoyed our visit to Argentina, had also nice catching up with my family who lives in Buenos Aires and we really liked the organisation of Say Hueque.
First of all I wish you a happy New Year, a lot of luck, health and joy in 2017.
I'm so so sorry that I didn't reply your email! As I think we told you, we have our own pharmacy and right after the journey we opened up and it was really hectic again. So your email got a little bit lost...
We really enjoyed our visit to Argentina, had also nice catching up with my family who lives in Buenos Aires and we really liked the organisation of Say Hueque.
Thanks for the recipe of the empanadas!
Now the feedback, finally...
Which hotel did you like the most? We liked all the hotels, all were good, clean, nice people... No preference.
Which was your favorite excursion? Iguazu falls, breathtaking the Argentinian and the Brazilian side!
What was the best of traveling with us? Traveling, as in way of transportation? The night bus from Iguazu to Buenos Aires
Is there anything you think could be improved? Thelong bustrips in little busses from Salta and back, but maybe there is no alternative. Don't get me wrong, the organisation was good, there were friendly guides and the things to see were nice, but just the way of transportation was a bit less.
The organisation was really perfect and in detail. Every day there was someone to pick us up, to make sure we were ok, etc. The guidelines with the time of pick up, were very helpful.
I just gave the organisation an excellent rating for world's best tour operator. :)
Tom & Erika