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(5 / 5)Our trip was a great success and we are grateful for your efforts.
I just wanted to let you know that our trip to Argentina was wonderful. All of your arrangements for our transportation were perfect and certainly made our travel free from stress. All of our tour guides were friendly and knowledgeable and we enjoyed spending time with each of them. Our accommodations were clean and comfortable.
Our trip was a great success and we are grateful for your efforts.
(4 / 5)I chose Say Hueque because it had the exact itinerary that I was looking for while doing a google search. I found the agency doing a basic google search of patagonia tours.
I am happy to answer your questions, here they are:
1. Why did you choose Say Hueque? Where did you find us?
I chose Say Hueque because it had the exact itinerary that I was looking for while doing a google search. I found the agency doing a basic google search of patagonia tours. I also found the recommendation in the Lonely Planet travel book on Argentina, and that gave me an additional comfort on the company.
2. What was best of traveling with us?
All the transportation, accommodation, and included excursions were on-time and well-arranged. We traveled with Huellas Del Sur and Buses Receptivo Austral, and both were very good. The all-inclusive arrangement in Torres del Paine at Las Torres Hotel was excellent.
3. Which was your favorite hotel, why?
We loved the Las Torres Hotel in Torres del Paine. We also liked El Paraiso in El Chalten because it was very well located. While the staff at the Meulen in El Calafate were all very nice, that hotel is in a terrible location, far from the center of town, and there is no transportation. We would have preferred a hotel closer to the center of Town.
4. Which was your favorite excursion?
Our favorite excursion was the visit to Perito Moreno glacier, including boat ride.
5. Is there any guide that you would like to mention?
6. Is there anything that you would like to see improved?
Overall, the experience was good. I started working at Say Hueque with Lucia, and I really liked her approach. However, after the initial booking of 50% of the trip costs, I was transferred to other agents. I would have preferred to have had just one agent through the whole process. I had a lot of questions, and it was confusing having to change agents multiple times. Also, I was told that I was going to be offered other tours (in Buenos Aires, etc), but after the initial payment, nothing was ever offered again, and it felt like the agents were annoyed to be contacted. So, overall, it would really be better if there is only one agent, rather than the constant change from agent to agent. (I had Lucia, then Pia, then Yanina, then back to Lucia).
I hope that helps.
(4 / 5)Thanks again for a memorable trip, and I wish you the best for a healthy and peaceful 2017.
Hola Rodrigo and Patricio and Merry belated Christmas!
I’m sorry for the delay in responding, but work has been really hectic, and I had to catch up on my Christmas cards and shopping. Anyway, below are my responses to your questions after GA. Please review my comments and let me know if you have any questions. I will be happy to write a good review on your website if you tell me where to go. I’m attaching a couple of my favorite pictures from the trip. The first is from Cerro Torres in El Chalten, the second is Monte Fitz Roy in El Chalten, and the third is the Grey Glacier on the W-circuit.
Patricio, it was great meeting you in BA, and thank you for all your help in putting together a fantastic trip. When I was at the Perito Moreno glacier, I met an American from New York, I can’t remember his first name, but his last name was Hagerty, and he also used Say Hueque and you helped him with his trip. He said great things about you and was hoping to meet you in BA. Were you able to meet him? I have recommended your company to several friends who were amazed at the pictures.
I found Say Hueque on the Internet using Google search for Patagonia trekking guide companies. I reviewed the website, and it seemed to have what I wanted. The reviews were good for the most part, so I contacted you and Patricio helped organize everything.
Since i didn’t know much about Patagonia, I felt it was very helpful to have Say Hueque organize the trip and book the hotels, buses, and W-circuit refugios. Patricio gave me options and was very flexible in the places I wanted to go and to stay within my budget. Everything went smoothly, except for the bus delay which I will explain below.
The bus left at 8:30, but it did not arrive at Puerto Natales until 4:30, so I missed the 2:30 bus. There were no other buses leaving that day, so my choice was to either find a hotel and return to the bus station at 7:30 the next morning, or pay 80,000 Chilean pesos for a private bus. I asked if they would call Say Hueque in BA, but they said they would not make an international call. I found a Chilean number to call, and they said they would contact you in BA. I did not have the funds to get a hotel room or pay for a private bus, so I thought I was going to have to spend the night in the bus station. Fortunately, you agreed to pay the 80,000 pesos for the private bus, which I am eternally grateful for, but it caused me several minutes of great stress trying to figure out how to get to Torre Central.
The woman at the bus counter says the buses are always late, especially Cootra and they would not recommend using that bus service. In the future, I highly recommend NOT booking the two bus trips from El Calafate to Torre Central on the W-circuit in one day. I would have travellers spend one day in Puerto Natales and catch the bus to Torre Central the next day. I would have to say my opinion of Say Hueque would have been very bad if you did not agree to pay the 80,000 pesos for the private bus. I realize it was not totally your fault that I missed the bus, but one hour is simply not enough time to expect the first bus to arrive on time. My return bus trip from Puerto Natales to El Calafate did not arrive in El Calafate until 2:30, so expecting the bus trip to take 5 hours is unreasonable.
I wanted to mention a couple of other items that I think Say Hueque can improve on:
a. the brochure for El Chalten is outdated. The employee at the Pudu lodge said at least two of the restaurants in the brochure had been closed for years. I would update the brochure to delete the closed restaurants.
b. Say Hueque said that credit cards generally did not work in Chile/Puerto Natales, so I left my credit cards in El Calafate. It turns out most places, even the refugios on the W-circuit, had credit card machines that worked fine. There are souvenirs that I would have bought if I had a credit card on me. I would delete the wording in your material about credit cards.
c. I would find a better hotel to use in Puerto Natales. The food at the Amerindia Hotel was good and the staff was friendly, but the rooms were terrible and the location was not the best. I don’t know if I was put there because of my limited budget, but I would have paid more if I had known the shower would not have warm water.
Thanks again for a memorable trip, and I wish you the best for a healthy and peaceful 2017.
(4 / 5)Our favorite excursion was the day we were in Peninsula Valdez. We thought it was only a whale watching excursion but we were able to see so much more.
Nice to hear from you! No worries about the transfer. Completely understand.
Sorry I didn't reply sooner. Cohen actually got sick (fever) the weekend we got back so it has been a bit crazy at home.
Please find our answers below:
We chose Say Hueque at first because it was recommended by the guide book: Frommer's Argentina. We decided to go with Say Hueque as Vera put together an awesome itinerary and put up with all my changes :-)
The best part was how smooth everything went. Everything was set up really professionally.
This is hard. We liked all the hotels. If you ask the kids, they will say Dazzler in Buenos Aires because they got candy at checkout.
Our favorite excursion was the day we were in Peninsula Valdez. We thought it was only a whale watching excursion but we were able to see so much more.
All the guides were amazing. Special mention to Sebastian in Puerto Madryn who really went out of his way to explain things to the children.
Response time was not as fast when my contact was moved from Vera to Yuna.
It was not bad, it's just that Vera was great at keeping in touch within
24 hrs :-)
We will definitely be recommending Say Hueque on our blog (www.wanderingwagars.com)!
(5 / 5)Soy muy feliz con el viaje...
puedo decirte que soy muy feliz con el viaje. He aqui un informe breve del viaje. Primero todo fue muy bien organizado. Cuando llegué al aeropuerto tenia una persona para recogerme y en todo los otros instancias las personas estaban siempre a tiempo. Los vueltas fueron bien organizada y los guías calorosos y muy agradables. El paro national en Chile causo plazos pero hace parte del viaje...la vida.. El hotel que me disgusta lo mas era en Los Torres la habitación estaba pequeño y sin télévision. Pienso que usted debe preguntar mas las personas sobre los exigencias en relación a los cuartos de hotel.
El solo problema que tuve fue a Punta Arena con Pachero, el agente no podia encontrar el billete y quería comprara un otro, necesita casi una media hora para solucionar el problema. Ademas necesita cambiar de bus a San Sebastian y el bus alla era tan viejo y tenia un olor de urina. Hablé con personas a la frontera y su autobus (no recuerdo el nombre del bus) era directo a Ushuaia. Tenemos a espera mas de una hora a San Sebastian para el bus hasta Ushuaia y cuando llegue a Ushuaia el hotel donde tenia una reserva estaba lleno entonces necesita ir a una otra hotel y todo eso después 14 horas de viaje.
A parte de eso pequeño problema fui muy satisfecho con el viaje y no dudaría a usar el agencia todavía
si tienes otras preguntas déjame saber
gracias para todo
Jeff and Brenda Roberts
Jeff and Brenda Roberts
(5 / 5)We had a wonderful time and thank Say Hueque and all staff for making it happen. We would be happy to recommend you to anyone wanting to visit Argentina and the Falls
Thank you for your email and your best wishes. Yes, we are now back home in the cold UK and getting back to normal life.
I am really sorry we missed you in BA, but it was very nice to receive your welcome pack at our hotel and copies of our boarding passes for the flight. (and also at Iguazu).
Your specific questions:
We looked at the internet for companies offering visits to the Falls and your company and one other came up in our search. We also saw that you were recommended in a Lonely Planet guide book and a travel agent we know confirmed he was aware of you. We asked for a quote and this covered everything we were looking for. Our initial contacts were with
Tamara Apipet and Lucia Marin, both of whom were very helpful. As we do not speak good spanish it was good to be able to communicate in english.
We were happy to book the holiday after receiving information, and all the confirmation emails were clear and concise.
In Argentina all the arrangements worked perfectly, all the transfers were on time, the flights were on time, and the hotel was perfect.
We had a wonderful time and thank Say Hueque and all staff for making it happen. We would be happy to recommend you to anyone wanting to visit Argentina and the Falls. In the end we chose not to visit the Brazil side of the Falls on our
last day as my wife's back was sore, but we thought the Argentinian side gave us all we needed.
Our trip was perfect. The only thing I would suggest is that if we had known before we left the UK we would have found a way to meet you.
Once again, thank you for everything. We will look on Tripadvisor to give you a reveiw.
Jeff and Brenda
(5 / 5)My wife's cousin has used Say Hueque in the past and loved the experience so she recommended you. I think everything it was near perfect
Here are my responses
- Why did you choose Say Hueque?/Where did you find us? My wife's cousin has used Say Hueque in the past and loved the experience so she recommended you
- What was the best of traveling with us? Loved the pick up at the airport and all the planning in advance. The city tour was amazing!
- Which was your favorite hotel, why? BoBo was really nice - great people and restaurant
- Which was your favorite excursion? The trip to the estancia was amazing
- Is there any guide that you would like to mention? Every single person we interacted with was really wonderful
- Is there anything that you would like to see improved? I think it was near perfect
Comments About:Buenos Aires
(4 / 5)We would certainly recommend Say Hueque to friends. Thank you for organising a good trip
Sandy Barnes found Say Hueque through your web site.
We were very pleased with our trip
The good points
Everyone was extremely punctual.
It was good to have a contact (yourself) if needed, to sort our problems if they occurred.
Buenos Aires Our trip around BA was extremely interesting done by you.
Puerto Moreno The most impressive spot was Puerto Moreno with a good guide called Florencia
Torres del Paine Our trip to Torres del Paine had a few problems – Chile border guards on strike and the following day the bus/truck broke down. This did not trouble our guide Mathias who coped extremely well and sorted our return to El Calafate by us having an extra tour around the Park of Torres del Paine and organising for the Chilean driver to take us across the border so we could rejoin Mathias on the South Road bus.
El Chalten we were given a very inferior mini bus with driver (subcontracted by Austral) from El Calafate to El Chalten. We complained to Austral and we were given an Austral minibus and driver for our return trip.
Ushuaia Rosa de los ventos gave us good breakfast with fruit but in the bedrooms, the mattress could do with being renewed.
Hiking and paddle boat rafting was fun and good. Very pleased to have taken hiking sticks as would not have coped the speed of the hike – mostly young and fit (need to think of how fit your retired customers are)
Salta Hotel Bloomers - had room no 3 and very enclosed and very little air. Towels were very poor quality – could have been used to clean the floor. (Every where else on our trip the towels were excellent). However the breakfast was good with plenty of fruit.
Purmamarca Los Colorados Cabanas – the best hotel we stayed in closely followed by Hosteria Las Torres in Torres del Paine – Excellent breakfast with lots of fruit and variety.
Say Hueque should have supplied us with two sets of information and maps and not just one copy to the principal traveller
More fruit available for breakfast in hotels
Towels to be renewed in Hotel Bloomers Salta
We would certainly recommend Say Hueque to friends.
Thank you for organising a good trip
(5 / 5)I chose Say Hueque since it gives me the freedom to be on my own but I still have assistance with hotel and transfers. Plus, I meet people on the daily excursions.
I actually went to Chile this time around and had a great time. I am going to Argentina again in March.
I chose Say Hueque since it gives me the freedom to be on my own but I still have assistance with hotel and transfers. Plus, I meet people on the daily excursions.
In Puerto Arenas, I went to La Luna Restaurant and Fusions Restaurant and they were both very good.
Here are some photos of Torres Del Paine if you would like to use them.