Sayhueque
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Trip Reviews

Say Hueque has been consistently recommended by the most important travel guides!
We invite you to read the extracts from Lonely Planet, Time Out, Rough Guides, Footprints, Frommer’s, Let's Go, Moon, Le Guide du Routard, and Petit Fute and see what they have to say about us…

Below you will find stories, comments, and pictures from real customers who have used our services

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Erika & Jaimeson Dykes

Erika & Jaimeson Dykes

(5 / 5)

We had SUCH an amazing honeymoon thanks to you guys..we appreciate every last detail from the prompt pickups to the late check out at some point, and the kindness everyone on your team has showed us.

Hola Rodrigo!

We had SUCH an amazing honeymoon thanks to you guys..we appreciate every last detail from the prompt pickups to the late check out at some point, and the kindness everyone on your team has showed us.

After doing a lot of research on which spots of Argentina we wanted to check out, I believe I checked out at least 3 companies via Google trying to find a company that could accommodate our itinerary with a reasonable budget. We almost went to another company, but I think your prompt replies in the inquiry phase really helped us lean your way.

It was nice to have you guys arrange all the interconnecting flights and hotels for us, and we felt like we were in good hands throughout the entire trip. The recommendation pamphlets you provided were helpful, and the tours were just amazing. We definitely appreciated the on-time pick ups and friendly service throughout the entire booking process and while we were in country everything went real smooth and we felt comfortable.

The hotel in Bariloche (Inacayal) might have been our favorite. It was a beautiful property, had super nice staff, beautiful room, nice pool/hot tub with a spectacular view and overall great location overlooking Nahel Haupi lake.
Kau Yatun in El Calafate was also nice!!! No TV but that was fine by us since we enjoyed the quite. It felt so remote and also had happy, friendly staff - they even offered bikes into town which was a nice surprise (only used them once though) and it had a peaceful stream nearby you could walk to and walking into town wasn't hard.
The Lunajuim in El Chalten was also fantastic because the lady at the front desk was a doll! The hotel itself was ina decent location and had a nice breakfast - the rooms were OK, but the service by everyone really stole the show as they really made us feel at home..
The Aldea Lodge was also a cool hotel being in the jungle, saw neat animals and the pool was beautiful. The room was also neat with the wooden floors and remoteness, comfy beds and TV was nice to fall asleep to. The staff was nice, but not as friendly as the people from Patagonia, but still nice.
I know you asked for our favorite, but they were all so unique and awesome in their own ways!!! Sorry!! =)

Man..we were just BLOWN away by the glacier tour..the guides were cool, and the glacier was just mesmerizing! Was so cool putting on the crampons and walking on that gigantic chunk of ice - one of the coolest places we have ever and probably will ever see...All excursions were worth it to us and we enjoyed each of them, but this one took the cake

Santi (Santiago) in Bariloche was just fantastic for our Nature & History tour. He spoke excellent English, was funny, and polite and just a wonderful guy! Rodrigo was also super nice and informative for our welcome and departure - he even checked up on us during the trip which was nice!

The only thing we can suggest is perhaps sending the itinerary descriptions in an easier format to read (during booking process) - not sure how you'd do that, but I think it would possibly help.

Also, perhaps give those traveling to the Patagonia region a heads up that they'll need to throw their toilet paper in the bin and not flush it as it was a little confusing when we first encountered that.

For Buenos Aires/Bariloche, maybe give people a heads up that they will probably have to insert their room key next to the light switch to activate electricity for the room. They will eventually ask the front desk and be advised, but when you first arrive and think your room lights don't work and need to use a dark bathroom in a hurry, it would be good to know ;)

Also would be good to know how much to tip guides. We had no idea what was appropriate, so any kind of advice for that would be very helpful. I think we read somewhere it should be a certain percent of the cost of the excursion, but since we're on a package and don't know all the costs, a general idea would definitely help.

Other than that, you guys are just awesome. So nice and helpful the whole way through. We were worried about booking a company we have never heard of before, but after reading a few reviews and confirming you were legit, it was an easy choice. Thank you over and over again for such a wonderful honeymoon and experience. We want to visit more areas of Argentina someday like the Pininsula Valdes y Ushauia..so we'll be back (hopefully!!)

Best regards,
Erika & Jaimeson


30.11.16

Rachel Aisner

Rachel Aisner

(5 / 5)

We had a great time on our honeymoon in Buenos Aires and Mendoza! We really appreciated you guys working with us to personalize our itinerary so we had plenty of time to relax and explore on our own.

Hey Patty!

So sorry for the late response. We had a great time on our honeymoon in Buenos Aires and Mendoza! We really appreciated you guys working with us to personalize our itinerary so we had plenty of time to relax and explore on our own. Here is the requested feedback:

1) We found Say Hueque online (Google). We did not do too much research on tour companies...you guys seemed legit so we just went for it!
2) Best part was that everything (transfers, tours, air travel) was executed as planned and on time with very little hassle.
3) The two hotels we stayed in (L'Hotel in BA and Huentala Hotel in Mendoza) were equally good. Both hotels were within walking distance to a number of restaurants, parks and Subte in BA which is what we wanted. Roberto at L'Hotel was awesome and helpful and Jose helped me figure out how to say "creo que deje mi tarjeta de credito aca ayer" so I could retrieve my card from a restaurant ha!! :P. Our room at Huentala Hotel was actually a suite - very nice.
4) Wine and bike tour - it was a beautiful day and we learned something different on each tour. Each bodega was unique and had something different to offer in terms of scenery, history and their wine making processes.
5) Most of our guides were awesome. You, Patty of course! We really wanted to explore BA on our own and you gave us some excellent tips and suggestions. Thanks for spending some time with us to help us get oriented! Our driver in Mendoza, Martin, was excellent and really fun to talk with. Vicente was a great tour guide for the wine/bike tour - it was cool to hear about the history of the wine region and the Mendocinos. JuanP and Carlos were a fun duo who took us up to Aconcagua. We learned a lot from them and I was impressed with their geology knowledge ;)
6) We did have a little bit of trouble with communication while planning and getting our final confirmation and itinerary in order. I would have preferred a quicker response - it took us about 2 weeks to get the final confirmed itinerary after we made the final payment. Also, just keep an eye on your local tour companies. As you know we had multiple problems with the horseback riding tour, which, by the way, you were very quick to respond and resolve (THANK YOU).

A couple of extra perks: The sparkling wine from Say Hueque was a nice gift upon our arrival at our hotel in BA. THANK YOU. Huentala Hotel also gave us a celebratory bottle for our room there, which was a pleasant surprise. And of course, the parting gift of alfajores was so awesome and very thoughtful (you know I have a sweet tooth)! Also, everyone (tour guides/drivers) was very personable and fun to talk with. We learned more about Argentina just by talking with everyone.

It was a great trip overall, and if we can get back there for a Patagonia trip we will hit you up.

Thanks and hope you're well. Happy Holidays!!
Rachel


28.11.16

Comments About:

Buenos Aires, Mendoza & Wines

Erminio de Biase

Erminio de Biase

(3 / 5)

As soon returned in Naples, here’s my feedback. Your welcome, through Rodrigo, was very appreciated. All has been good

Dear Lucia and dear Say Huque,

As soon returned in Naples, here’s my feedback. Your welcome, through Rodrigo, was very appreciated. All has been good, except what now I’ll report you. The hotel in Santiago was satisfactory, but not very comfortable: for instance, the bathroom was very, very cramped; anyway... The sore point was the Santiago’s guide, mr Ignacio: the tour lasted just 2,30 hs (instead four) and when I asked to visit the Allende tomb (instead the modern city) he answered: “Impossible, it is another tour.” Maybe; but until that moment he was certainly not tired. In the morning, he had not exerted even to shave himself! The next day, no guide: the driver of the day before did it.
In Montevideo: all was almost OK.

Many regards


27.11.16

Comments About:

Buenos Aires, Chile, Uruguay

Bettie Coen

Bettie Coen

(5 / 5)

I can’t thank you enough for providing me with a pleasant, stress-free journey. I enjoyed myself completely and came home with many memories to share. I have already recommended Say Hueque to my friends (but not Ushuaia!).

Hi, Patricia:

I would be happy to provide feedback. My trip was flawless and I appreciate so much all of the arrangements you made for me. The hotels were lovely and really made my trip a pleasure. I chose Say Hueque because I like to travel independently but I was overwhelmed with the process of trying to arrange lodging and transportation for everything I wanted to see. Say Hueque took care of that. I found you on the internet when I was Googling for information on travelling in Patagonia. The best part of using Say Hueque was having my hotel reservations made for me and the quality of the hotels selected. My favorite hotel was Los Gnomos in Calafate because the staff was so friendly. They always made time to engage in conversation and I felt like part of the family there. But the staff at all the hotels were helpful, friendly and very accommodating.

My favorite excursion was my time in El Chalten and that is because I was free to hike on my own every day. Total freedom and the right amount of time allowed to complete several long hikes. I was disappointed that I did not realize I could arranged to spend a few days hiking in Torres del Paine. I just didn’t realize I could have customized the trip that way. I would have skipped Ushuaia- no vale la pena – and spent the time in Torres del Paine.

The Guide from South Roads who took us through Torres del Paine was a standout (all of the guides were excellent). He had a great deal of knowledge about the geology of the area and kept everyone calm at the border crossing into Chile. We had a long delay due to the strike and he worked hard to keep everyone patient and made sure we were comfortable. Sorry I cannot remember his name.

The only thing I would change is to inform your clients that there is an option to customize the itinerary somewhat. I thought the 13 Days in Patagonia was a hard-wired itinerary but then met other Say Hueque clients who had customized their trips somewhat. And I would offer a Torres del Paine experience that is similar to the options at El Chalten. That part of the trip was too short and too group-oriented for the typical independent traveler.

I can’t thank you enough for providing me with a pleasant, stress-free journey. I enjoyed myself completely and came home with many memories to share. I have already recommended Say Hueque to my friends (but not Ushuaia!).

Saludos y que te vaya bien,
Bettie


25.11.16

Comments About:

Chile, Hiking Patagonia, Patagonia

Rachel Williams

Rachel Williams

(4 / 5)

We had a great time on our honeymoon in Buenos Aires and Mendoza! We really appreciated you guys working with us to personalize our itinerary so we had plenty of time to relax and explore on our own.

Hey Patty!

So sorry for the late response. We had a great time on our honeymoon in Buenos Aires and Mendoza! We really appreciated you guys working with us to personalize our itinerary so we had plenty of time to relax and explore on our own. Here is the requested feedback:

We did not do too much research on tour companies...you guys seemed legit so we just went for it!
Best part was that everything (transfers, tours, air travel) was executed as planned and on time with very little hassle.

The two hotels we stayed in (L'Hotel in BA and Huentala Hotel in Mendoza) were equally good. Both hotels were within walking distance to a number of restaurants, parks and Subte in BA which is what we wanted. Roberto at L'Hotel was awesome and helpful and Jose helped me figure out how to say "creo que deje mi tarjeta de credito aca ayer" so I could retrieve my card from a restaurant ha!! :P. Our room at Huentala Hotel was actually a suite - very nice.

Wine and bike tour - it was a beautiful day and we learned something different on each tour. Each bodega was unique and had something different to offer in terms of scenery, history and their wine making processes.

Most of our guides were awesome. You, Patty of course! We really wanted to explore BA on our own and you gave us some excellent tips and suggestions. Thanks for spending some time with us to help us get oriented! Our driver in Mendoza, Martin, was excellent and really fun to talk with. Vicente was a great tour guide for the wine/bike tour - it was cool to hear about the history of the wine region and the Mendocinos. JuanP and Carlos were a fun duo who took us up to Aconcagua. We learned a lot from them and I was impressed with their geology knowledge ;)

We did have a little bit of trouble with communication while planning and getting our final confirmation and itinerary in order. I would have preferred a quicker response - it took us about 2 weeks to get the final confirmed itinerary after we made the final payment. Also, just keep an eye on your local tour companies. As you know we had multiple problems with the horseback riding tour, which, by the way, you were very quick to respond and resolve (THANK YOU).

A couple of extra perks: The sparkling wine from Say Hueque was a nice gift upon our arrival at our hotel in BA. THANK YOU. Huentala Hotel also gave us a celebratory bottle for our room there, which was a pleasant surprise. And of course, the parting gift of alfajores was so awesome and very thoughtful (you know I have a sweet tooth)! Also, everyone (tour guides/drivers) was very personable and fun to talk with. We learned more about Argentina just by talking with everyone.

It was a great trip overall, and if we can get back there for a Patagonia trip we will hit you up.

Thanks and hope you're well. Happy Holidays!!
Rachel


25.11.16

Comments About:

Buenos Aires, Mendoza & Wines

Anita and Graham Tod

Anita and Graham Tod

(5 / 5)

Nothing really. Keep doing what you do as you’re doing it expertly. We are likely to plan another trip to Argentina (Patagonia this time) in the coming years and will definitely contact you again. Thank you very much for your hard work.

Hi all

Sorry for the delay in responding, but life back to reality in Scotland has been very hectic!

Please find our feedback below.


Why did you choose Say Hueque?/Where did you find us?
- I think Graham found you on internet. We chose you after my initial meeting on Skype with Lucia. We liked the fact that you were taking time to understand what type of travelers we were. And we were not disappointed!

What was the best of traveling with us?

- Great organization – everything very smooth and professional
- The fact that you were checking in half way through our trip to ensure that everything was ok
- Your flexibility in changing the plans to suit us

Which was your favorite hotel, why? - difficult to pin only one!
- Los Colorados in Purmamarca – friendly staff, amazing views, great terrace with again a view to die for, breakfast served in the room!
- Mitico – a wonderful hotel in Salta, a group of staff passionate about the history of the hotel, the themed rooms and salons decorated with elegance and taste.
- On the less favorite side:
- Cafayate hotel (can’t remember the name) was very average. Although it’s well situated, there was no views from the room (hidden by trees), and staff were not very welcoming. We left with a feeling that it was very blend, a sense of trying too hard to be ‘posh’ and failing, and staff not accommodating. Can’t remember having seen anybody smiling there.
- The first hotel in Salta was very nice, however there was building work next door until 10pm. There is nothing that the hotel manager can do about it, but you may be cautious in sending people there until the work is finished next door?
- The Hotel in Buenos Aires is nice. The garden is beautiful and staff very friendly and helpful. However, you can’t really use the pool as the water is extremely cold, and although our room on our first stay was great, the second was a bit run down (no complimentary water, sink slightly broken, air conditioning not working properly). The second room was also on the street and was very noisy. I couldn’t sleep until 4am.

Which was your favorite excursion?
- So many! The three highlights for us have been:
- La Chacra – Pepe is such a wonderful man and made the experience really great. He’s a wonderful story teller, speaks English and a bit of French and loves his plantation and workers. He showed us his property (mate and pine plantation, and his furniture making plant). The second day we went to spend the evening with his workers for a barbecue and watching a football game. It was a great experience.
- Iguacu day 2 (Argentinian side). Alejandro took us over there early in the morning and there were very few tourists, which made the experience even better. Its’ such a wonderful scenery.
- Route from Salta to Cafayate then from Cafayate to Purmamarca was the most incredible experience. The scenery is magic and I can’t find words to describe it. I was less taken by the salt flats, but it’s only a question of taste!

5. Is there any guide that you would like to mention?
- Alejandro in Iguacy – he’s such a nice man. He’s also extremely knowledgeable and has his entries where no other guides go. He made our experience so much more incredible. He’s really passionate and his knowledge of the wildlife is very high. Instead of a lunch pack, he took us to the Sheraton for lunch (he clearly knows staff over there very well…), offered us a few coconut water on our way back from Brazil, things that are not expected from a guide. I don’t know if you often work with him, but he’s definitely someone you should keep in mind!
- Martin in Salta – another wonderful guy. Again his knowledge and passion for his region has made the trip so delightful. We really built a relationship with him and his incredible knowledge of geology is fascinating. He knows the region so well that he took us through a few incredible shortcuts that made the trip even more interesting. He was so caring! He was also very flexible; Graham was keen to watch the rugby game between Scotland and Argentina and Martin managed to find a place and negotiate with the manager so Graham could watch it! Again not sure if you often work with him, but he definitely someone who has been a huge highlight for us.
- On the other side, the wetlands experience, although beautiful, was more challenging as the guides (at Socorro and on the boat trip on the laguna) only spoke Spanish. We had an English speaker in the evening however it was less of an issue. I know it’s our problem if we don’t speak Spanish, not theirs, but I feel we missed so much on the information given by the guides around the wildlife of the area. My Spanish was far too basic to understand anything. It may be useful to mention it to your customers if they don’t speak Spanish at all.

Is there anything that you would like to see improved?
- Nothing really. Keep doing what you do as you’re doing it expertly. We are likely to plan another trip to Argentina (Patagonia this time) in the coming years and will definitely contact you again. Thank you very much for your hard work.


And thanks again for your efforts in making this trip one of the best we ever had.

Warmest wishes.


21.11.16

Eng Chan

Eng Chan

(3 / 5)

My request was customised. It was very well planned and I enjoyed all of the activities enormously. Thank you.

Dear Patty
Below is my feedback for my Chilean trip.

I found you in the internet a few years ago when I first travelled Argentina in 2011. I was on your mailing list and you have been informing me of your company as well as appearing as cookies on my webpages.

My request was customised. It was very well planned and I enjoyed all of the activities enormously. Thank you.

Rodrigo Iglesias and Angelique of Estancia Mercedes. They were lovely hosts and Angelique spent 4 hours on a botanical hiking trip with me.

The detailed itinerary from Planet Patagonia was written in Spanish which I could not read. It was slightly different from your prepared itinerary so there were a few technical misinterpretations. Maybe Planet Patagonia could have the details written in English?



Warm regards
Eng


17.11.16

Comments About:

Chile, Hiking Patagonia, Patagonia

Donna and Peter Anderson

Donna and Peter Anderson

(5 / 5)

A big thank you for organising and looking after us so well in Buenos Aires and Iguazu.

Hi Lucia, Pia and Patty

A big thank you for organising and looking after us so well in Buenos Aires and Iguazu.
Lucia it was all a bit messy a first with us moving around so much but you got us sorted out in the end.
Pia our flights were all great as was Sheraton.
Patty you are the best guide we have ever had. Your knowledge of Argentina and working out with and helping out our interests was really well done.

Thank you all

Donna and Peter Anderson


15.11.16

Comments About:

Buenos Aires, Iguazu Falls

John

John

(3 / 5)

We have returned from our wonderful trip and wish to thank you and your exam at Say Hueque for the smooth results.

We have returned from our wonderful trip and wish to thank you and your exam at Say Hueque for the smooth results.
I will go through our itinerary with these comments.
The airport pick up and initial meeting was handled well by Rodrigo. Al of the paperwork was present and he was able to answer all of our questions.
The BOBO Hotel was outstanding and there staff was the best we have encountered during our travels. We can not say enough positive comments about the hotel, staff and stay here.
The Tango show was good and we enjoyed the show. After much conversation among a few waiters they decided that our voucher included a bottle of wine and desserts. It would have been nice to know that ahead of time or have it printed on he voucher.
The trip to Colonia was started 4 hours later than originally stated and this caused some issues with the early closing of Museums. We arrived around 1pm and the Museums closed at 3:30pm plus our lunch had to be taken before the closing of the Museums. We did get to see 3 of the Museums but had to rush through each of them.
Iguazu transfers went off well even with a 2 hour airline delay. We decided to add the boat trip under the falls, but the representative would only take cash. This also was a problem at the Jasy Hotel for we had a very early 6 am departure to get an early flight and amongst all of us we were able to pay our bill. The hotel kitchen is also closed on Monday nights and the Hotel is not very convenient to seek food. Future travellers should know ahead of time that Jasy only deals in cash and that the kitchen is closed on Monday and it is not very close to restaurants in town.
Bariloche , the trips and hotel all worked out well. We were fortunate to have excellent weather for our trips and water crossings.
In your information you should emphasize that Argentine money cannot be used in Chile. All of the hotel and trip personnel stated that there would be no problem using Argentine money in Chile, this is not true and future travelers should be told this!
All of the trips in Puerto Varas went well and we had very good trip leaders.
The transfer, pick up and tours in Santiago were handled well. Our guide and driver for our tours were outstanding!
We all returned home safely and with wonderful memories of our trip.
Thank you for your assistance.


15.11.16

Comments About:

Buenos Aires, Iguazu Falls, Patagonia

Ur Omry

Ur Omry

(5 / 5)

The logistical arrangement were best. Airport pickups were always waiting, all hotels knew we were coming, air tickets were all well arranged.In the above answers we did not mention Patty, because we considered her more a “trip manager” than a guide, although she gave us the guided tour of Buenos Aires. Patty is lovely, informative, helpful, and fun to be with!

Hi Patty,
Our answers are below. Sorry it took so long.


1. Why did you choose Say Hueque?/Where did you find us? We have found you on the internet while looking for an agency that can help in arranging our trip.

2. What was the best of traveling with us? The logistical arrangement were best. Airport pickups were always waiting, all hotels knew we were coming, air tickets were all well arranged.

3. Which was your favorite hotel, why? The Mirador del Lago hotel in El Calafate was best. It has spacious rooms (and even corridors), modern, good location, and the best ever receptionist (by the name of Carlos)

4. Which was your favorite excursion? Iguazu excursion was the best. Excellent, informative and pleasant guide (Miriam), well timed start and finish, much fun!!!

5. Is there any guide that you would like to mention? See above. Miriam at the Iguazu was best. We would like to warmly point at Carlos in El Calafate. he was attentive, helpful, and nice. If you can note that to the Mirador del Lago’s management it will be greatly appreciated.

6. Is there anything that you would like to see improved? In the above answers we did not mention Patty, because we considered her more a “trip manager” than a guide, although she gave us the guided tour of Buenos Aires. Patty is lovely, informative, helpful, and fun to be with!


12.11.16