Sayhueque

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Trip Reviews

Say Hueque has been recommended by the most important travel guides.
We invite you to read the extracts from Lonely Planet, Time Out, Rough Guides, Footprints, Frommer’s, Let`s Go, Moon, Le Guide du Routard and Petit Fute and see what they say about us…
Below you will also find stories, commentaries, pictures from people who have used our servicies.

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Daniele Sironi

Daniele Sironi

(5 / 5)

The whole trip was great for a solo traveller and the places/location visited were stunning.

Hi Patricia,

I knew say hueque visiting the tourradar travel site.I watched your web site and I found the ideas and travel offers good.

The whole trip was great for a solo traveller. The b&b were ok and the places/location visited were stunning.
The only think to underline is that in el chalten there were no active ATM nor banks. This means that you cannot take any money once you there.
My highlight of traveling with you was that I could avoid any intermediate company and have a packed trip planned.
My favorite hotel was El chalten cyan for the breakfast and my favorite excursion the personal boat tour in Ushuaia. The best guide was Nico on Torres del Paine tour

Communication in general and in specific cases could be improved. Like the one of no ATM in el chalten. Patagonia Sur is expensive.

Have a good day,
Daniele


19.09.17

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Mariko Elvin

Mariko Elvin

(5 / 5)

We were very happy with all the services that Say Hueque provided for us. We will recommend you to our friends and will certainly use you again next time our travels takes us to Argentina.

Hello Patty,

I am so sorry for the late reply. Our car was fine but we came home to a lot of clean up, but everything is ok.

We had a wonderful time in Argentina! Thank you to your travel agency!! I will try my best to answer your questions. I first learned about your travel agency through the internet. I think probably trip advisor. Your company had a lot of good reviews. Ultimately we ended up using Say Hueque because I liked your prompt response time, the trip itinerary/options that you suggested, and the positive reviews online. The information on Argentina on your website is very helpful.

We really LOVED the tango dinner show. It was fabulous!! But I think the highlight of our trip was Iguazu Falls. We are so glad we toured the Argentinian and Brazilian sides. Both were wonderful in different ways! We were also very happy with your suggestions for hotels. Both the Bellini and Sheraton had friendly staff, great breakfasts, and great location. The Sheraton really needs to be updated but the view was fabulous! We really appreciated all your friendly knowledgeable tour guides and that your transfers were punctual. We thank you for showing us the map of the city and the highlights to see.

It was very helpful to have that orientation on the day of arrival. We were very happy with all the services that Say Hueque provided for us. It definitely made our trip so easy and enjoyable. We will recommend you to our friends and will certainly use you again next time our travels takes us to Argentina.

Thank you again also for making sure that my kindle reader was returned to me safe!

Thank you,
Mariko


11.09.17

Sau Wah Chan

Sau Wah Chan

(5 / 5)

I still miss the time in Argentina very much!

Dear Patty,

How are you? Time flies and it's already a month since I returned home though I still miss the time in Argentina very much! I've actively picked up my Spanish again and hope I'll have some improvement at next visit.

Here are my feedbacks: I first learned about Say Hueque by research on internet. Research on comments from past customers and sought quotation some 4 months ago and wish to depart in short time instead of spending time to do research all over again made me to chose to work with you. To travel with you was organized and independent.

I have to say I have more than one favorite hotel!
a. Clasico Hotel - like the location and the vibe of the furbishment.
b. Arami Hotel & Lodge - it's clean with big room and it has a swimming pool!
c. Lila Hotel - like the coziness.

My favorite excurions (it’s more than one – again!)
a. The Tango show - good show and good food.
b. The Iguazu fall trip - highly suggest future visitors to do both sides (Brazilian and Argentina side). Brazilian side for the panoramic view of the fall. Argentina side for the experience with the fall.
c. Full day horseback riding - I had a brilliant gaucho that day.
d. Full Day Lakes Off Road - the guide made delicious Asado.
e. Full Day Perito Moreno Glacier & Navigation - it was low season during my visit. Had taken many nice pictures on the walkway with no people around. Witnessed a large chunk of ice fell from the glacier into the water. Magnificent!

I also would like to mention the guides)! though I do remember every one of their names. I'm sure it could be tracked down for identification.
a. My local contact - Patty. I know you are not (technically) a guide but I have to name you, Patty. I was surprised you follow up and actually called the Airlines to check out the luggage issue and the
booking issue of a night out in Iguazu which I booked by myself through another local agent. I thought you may be one of those casually said that will follow up but no constructive things are going to be done. No, you actually called and reached out and talked to these people for me!.
I also like you have been whatsapping me along my trip to check me out, feel like a friend checking out if I am having a good time.
b. Full Day Lakes Off Road - the guy called "Christian". Enjoyed the conversation with him and the Asado.
c. Full day horseback riding - I don't remember the name of the guy but he has Italian origin. Enjoyed the conversation with him and the people at the ranch.
d. The Iguazu fall trip (Argentina side) - I don't remember the name of the guy. He was very professional and able to get all people in our small group together and we had a very good time!

Following some suggestions for improvement:
a. I first enquired about the luggage issue while I was booking/booked the trip. The reply from the "travel adviser" dealing with my booking was helpful. I would be better if a more constructive reply (like what you did, Patty) could be given as that would help me in packing my stuff before departing my home city.

b. I was very disappointed with the "Full Day High Mountain Tour" in Mendoza. I thought it was a hiking tour but it end up is a coach tour. More clear information should be given.

c. The extra activities for add on should have more clear information. If some activities are seasonal, it should be clearly stated to save the time like what I had, a reply saying "oh, the activity is not available at your visiting time" and then I have to re-oganized again. I was very disappointed as I very much wanna to do the "Big Ice" (walking on theice) when I was in Calafate. The reply from the "travel adviser" was it's not available at my visiting time. When I arrived in Calafate, I found out that the activity started in August (i.e. 1st August) but I am flying out Calafate on 1st August! Had the "travel adviser" be more initiative and suggested if I would extend one more day while I was booking the trip, I would do so.

Let me know if you need further information of my feedback above, Patty.

Best regards,
Mandy


08.09.17

Enrica Wong

Enrica Wong

(4 / 5)

The 4WD tour in Bolivia was very good.

Hi Patty,

I first learned about Say Hueque searching in the Internet. I worked with you because of the good reviews and you had a tour option that fitted my needs.
Knowing I had someone to contact if I needed and being able to tailor the tour as needed was my highlight of traveling with you.

The Ayres hotel in Salta wasn't very good and it wasn't the hotel I had initial chosen, it was quite dated, could just have been the room I had.

My favorite excursion was The 4WD tour in Bolivia. Eddy, the driver in Bolivia was very good, even though he only spoke Spanish.

The tours in San Pedro always started late, I don't mind waiting, but it would be good if you got notified because you're not sure if they're still coming. On the last day in San Pedro, I had to wait about an hour before my pick up came.

Thanks,
Enrica


03.09.17

Iris Lim Ai Ping

Iris Lim Ai Ping

(5 / 5)

Really enjoyed the trip!

Hi Patty,

Thanks for the email, I' m doing good and really enjoyed the trip! Thank you once again also for replying to my whats app messages! :)

I learned about Say Hueque through the internet – mainly trip advisor. It was an easy choice to work with you because there were not many available recommended tours. I also liked the easy communication through the online chat and that it was possible to make last minute bookings. I also consulted my sister who owns a travel agency in Singapore and she mentioned that the prices offered by you guys seem quite reasonable.

Being able to make changes to my tour at the very last minute was my highlight of traveling with you - thank you for helping to arrange! The tours were also in very small groups of just 3 people so it was more cozy.

Hotel Peninsula Valdes was ok, didn't stay at other hotels.

My favorite excursion was Doradillo excursion but this was done by another tour agency (i think it's Flamenco travel as Huinca travel didn't have available tours. Huinca travel was really great in being able to help me do the last minute arrangements too). In addition to watching the whales, the guide took us to other locations which had beautiful views and we even went on a mini trek!

The initial itinerary provided to me had a tour to Punta Tombo to see the penguins, and I was only told that Punta Tombo is not available AFTER i made confirmed the tour by making the payments. The itinerary provided should have been an up-to-date one since it is customized. I had 2 options as replacement for my Punta Tombo tour (2nd day): Punta Loma and Doradillo. Initially i chose Punta Loma but on the whale watching tour during the first day, the guide told me that the sea lions are in the Valdes area and not Punta Loma this season so Punta Loma would be pretty empty.....hence i made the last minute request to change to Doradillo. This was a lucky decision for me because i met other tour customers who went to Punta Loma and told me there was no sea lions to see at all. While I' m happy that you guys managed to grant my last minute request, this information should have been made known to me when the tours were offered also to avoid disappointment.


Thanks!


Best Rgds,
Iris


30.08.17

Alice & Mat Whittingtom

Alice & Mat Whittingtom

(5 / 5)

The variety that was offered on our tour suited us very well. The Salar de Uyuni at sunrise was truly a unique place.

Hi Patty,

We arrived back into Australia on Sunday after spending a couple of further weeks exploring some more of South America. Have put some feedback comments in below for you.

I found you through Google searching for tours that included Atacama Desert options.The Good online reviews from numerous other travelers convinced us to work with you. Also the variety that was offered on this tour suited as very well
The 4WD trip through Bolivia was amazing. It's like a different planet up there and was a real experience. The Salar de Uyuni at sunrise was fantastic on the 4WD tour. Truly a unique place.

We really enjoyed the hotel in Purmurmarca - Hotel El Manantial del Silencio. It had real character and drinking Argentinian red wine by the open fireplace was lovely.

All our guides were very good and were friendly and welcoming. Eddie, our 4WD driver did not speak English which made it a bit hard to converse with, but we were lucky enough to be travelling with an Austrian family who were able to relay information to us. The guides for the Tatio geysers and the Humahuaca day tour were very good at relaying everything in Spanish and English. Sorry - but I can't recall their names!

Just one suggestion: It would be worth noting to people that not all services run every day and this needs to be confirmed for the requested dates. This didn't put us out too much as we got to spend an extra day in the North of Argentina, but we may have shifted our internal flights around a bit have we known the bus didn't run on a daily basis.

Cheers, Mat


29.08.17

Theo van der Linden

Theo van der Linden

(5 / 5)

Guides gave lots of information, in Spanish and English and full of humor!

Dear Patty,

We just returned from a 3week South America trip. It was great and I will reply gladly to your questions.

We searched on internet and learned about Say Hueque. We decided to travel with you because the comments over the 6day trip Attacama-Uyuni were really good.

I would say our highlight were the good guides who gave lots of information. We only stayed in e one hotel, the Don Tomas hotel in San Pedro.

We had short excursions and one large: the three day 4wd to Uyuni. The El Tunio exursions was great. Early to get up but worth it. The 4wd tour was awesome with highlights and depths (the overnight stay in the refugee: ‘basic’ accommodation was an understatement). Although an experience, it took many hours to recover from it.

I forgot the name of the guide to the El Tunio geysers – he was awesome (I believe he is an San Pedro artist). He gave lots of information, in Spanish and English and full of humor!


16.08.17

Manuela Schippel

Manuela Schippel

(5 / 5)

Many thanks for the great organization!

Dear Patty,

here are my answers to your questions. I found Say Hueque through the Internet and chosed you because you offered exactly the tour (Buenos Aires and Mendoza) I wanted to do!

My highlights were the Street Art Tour with Miriam and the Bike Tour with Marcelo in Buenos Aires! Bilingual tours are sometimes exhausting ... long explanations in Spanish, shorter ones in English.
My favorite Hotel is Casa Lila in Mendoza, familiar atmosphere and great staff ( Erica and Maria)

Again many thanks for the great organization!

Saludos
Manuela


13.08.17

Gopal Ganesh

Gopal Ganesh

(4 / 5)

I must congratulate the agency for providing good accomodation and guide services throughout the journey. Thank you for making my visit memorable.

Dear Patty,

These are my comments on my recent trip to Argentina and Brazil with Say Hueque.

I made my booking through this agency after looking at the internet with particular emphasis on experience of the agency and the favourable comments made by previous users.

I must congratulate the agency for providing good accomodation and guide services throughout the journey. The hotels where I was put up were good. However, I would have liked tea/coffee making arrangements in the hotel rooms. Except for Igazu, other hotels did not have this facility.

I also felt that in Igazu, it would have made better sense to be put up on the Brazilian side on the second day of visit, instead of coming over to the Argentinian side hotel for the night and then crossing the border again to catch the Avianca flight from Puerto Igazu next morning. The crossing clearances took a long time and it was tense in the morning when you had to cross the border to take a flight.

In Argentina, I felt that the sightseeing programme could have been organized better. The half day programme of sightseeing was spent more on travelling to the city and except for seeing the Palace and the surrounding park, besides the cemetry of Eva Peron, there was nothing else.Since I was the only person in the group who stayed in Palermo, I was sent back to the hotel in a taxi.

In Brazil, it was a taxi driver who informed me that the first day's sightseeing programme was cancelled owing to prospect of rain. I was left to visit museums on my own that day. Conseqiuently, the last day in Rio de Janeiro was crowded and it was a miracle that I managed to get to the hotel and check out as agreed with them.
The visit was marred by the cancellation of the flight from Rio de Janeiro to London Heathrow after waiting in the aircraft for several hours. We were put up at a hotel with full boarding but there was no announcement till late afternoon about the flight to London. I fell sick there and it has taken me more than 15 days to become normal again.
About events in Rio de Janeiro, could I suggest that in future you could think of including a programme on Samba like the Tango show in Buenos Aires?

One more word regarding the flight to Igazu from Buenos Aires. The booking done by you was through a local airline (which was delayed after boarding due to some technical glitch), which did not have any code sharing agreement with Avianca- the airlines which was used by me in Peru as well and in which I came to Buenos Aires- with the result that the luggage allowance was only 15 kg instead of 23 kg. This cost me about 12$ in excess baggage. In future, in case it is possible, please book through an airline which has code sharing arrangement with the prominent airline of South America.

These are some of the critical comments I had to make to help you to better your services.

Overall, I was quite impressed with your services.
Thank you for making my visit memorable.

Yours sincerely
Gopal Ganesh


11.08.17

Dipa Gandhi

Dipa Gandhi

(5 / 5)

The trip was fabulous. EVERYTHING was taken care of.

Hello Patty,

Sorry this has taken so long! I am on Facebook and have shared SO many pictures on there so feel free to use them as needed. Here is my survey, feel free to use it as well!

My friend Don and Julie Weissbanger had used your agency three years ago and recommended you highly. I was trying to do my own research and set everything up and I was completely overwhelmed and confused on my own.
EVERYTHING was taken care of and I had a phone to call 24 hours/day, my highlight of traveling with you!
I loved every accommodation for it's own reasons but Sheraton Iguazu and Dazzler Palermo were probably my favorites for their location and service.

SOOOO many guides that were great but Federico in Salta and 2 tour guides in Easter Island (julia and teranji) really stand out . Easter Island tours were perfect. Guides were so knowledgeable and answered our numerous questions with accuracy.

I only would have liked more breakfast choices for a vegetarian and I wish I could have pre-paid for dinner and had it at the hotels. Most of our hotels arranged for dinner if planned ahead of time. When I asked about that during planning, I was told it was not possible. I was usually tired after a full day of activity and I just wanted something easy and convenient. I know most people like to try new restaurants but I'm not like that.

All of our pick ups, drop offs, tours were PERFECT until we got to Buenos Aires. Which I thought would the best since we were in Sayhueque's home town. Our Dinner/Tango pick up was late picking us up and it took 1.5 hours to pick up everyone else! I felt the Dinner/Tango place was out to simply make money off tourists. They constantly trying to sell programs, CDs, etc so they would not let us take even one photo of the show. They didn't tell me they didn't have my ONE vegetarian ravioli as a choice so they simply brought me spaghetti. No explanation until I asked. The getting back on the bus to our hotel was a bit of a confusing mess. Show was good though so other issues not really a big deal.
The tour I was most unhappy with was our two city tours. Santiago tour was late pick up but guide was good so all was forgotten. The worst was our Buenos Aires city tour. Each stop to pick up others was at least 10 - 15 minutes and passengers weren't ready. Tour guide was CONSTANTLY on the phone and would stop mid sentence to answer her phone. Then she asked where we wanted to stay at the end of the tour ( go back to hotel or stay in Recoleta). It felt like a rushed decision bc we didn't know which area we wanted to visit. But she seemed like she was just happy to get rid of us, so we left after the cemetery and had a fabulous day on our own.

STILL trip was fabulous!!

IF you have more questions, I'd be happy to give you more positive feedback. Hotels were clean, great staff, well situated and in safe areas so we could explore on foot easily. LOVED having access to Patty


08.08.17

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