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Trip Reviews

Say Hueque has been consistently recommended by the most important travel guides!
We invite you to read the extracts from Lonely Planet, Time Out, Rough Guides, Footprints, Frommer’s, Let's Go, Moon, Le Guide du Routard, and Petit Fute and see what they have to say about us…

Below you will find stories, comments, and pictures from real customers who have used our services

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Tina Abkarian

Tina Abkarian

(5 / 5)

I was very impressed and happy with Say Hueque

Hello Ursula!

I'm well, how are you doing? I can't believe how quickly time flies - you're right. It's already been 3 weeks since I came back to Toronto.

I told you in person, and I will happily say it online as well - I was very impressed and happy with Say Hueque. Even with the change in my itinerary due to the cancelled flight, the company was able to accommodate and make the necessary changes (although i wish they could have done something more to get me a refund for the one evening lost at L Hotel). All of the tours, hotels, flights and excursions went smoothly and I was very happy with most things booked via Say Hueque.

To answer your questions:

Best hotel: the Iguassu hotel (St. George) was very well located and had great accommodations and buffet breakfast. Also, L hotel was also in a very nice location very close to Serrano Plaza. The hotel in Mendoza was ok. It was a little bit out of the way, and a few blocks away from the main streets. I think my favourite was George hotel in Iguassu.

Excursions: My favourite excursion by far was the wineries in Mendoza! Nothing even came close to this. I had my own person guide who was absolutely great (I cannot remember her name) and my own personal transfers by a very nice driver! I enjoyed all of the wineries I visited. The only one problem we encountered was the last winery where I was scheduled to have lunch, but had to be changed last minute because the winery had double booked an event and bumped us to one of its sister wineries nearby. It was still a great lunch experience, so it wasn't a big deal. The entire Iguassu excursion in both the Argentine and Brazilian side was also very nice. The guide was there the entire time, and took us through the entire park and explained everything, but was not overbearing. The one excursion that I wish was a bit better was the Buenos Aires city tour. I wish we spent more time in certain areas, and did more hop on/hop off at certain sites.

The best part of travelling with Say Hueque: the headache-free travel! Everything was taken care of by the company, and i was able to just book my international flight and have the company do all of the rest. I liked this, because I just didn't have the time nor the patience to research everything. I had preferences and ideas in my mind, and they personalized my trip to my unique taste in every aspect (excursions, hotels, domestic flights) - it was very well done! They catered to my needs diligently. I was very satisfied.

Anything that could be improved: I wish i was able to have more information about the pricing of the entire trip. I was quoted a price by Say Hueque, but I really wanted to make necessary changes to reduce the price (the Canadian dollar devaluation made the US dollar price of the trip very expensive). I asked to get details of the pricing (a breakdown at least showing hotel/transfers/guide cost detail), but this was never provided.

Overall, I really really enjoyed my trip created by Say Hueque. They did a fantastic job accommodating my needs and were so attentive to ensuring i was well taken care of! My pick-ups from the airport were always very dependable and punctual, there was usually a guide accompanying me in each city (that would be you Ursula!) who made me feel welcomed. I felt safe for the most part in all of the hotels I was in. My biggest fear coming to Argentina as a single young woman was that I had no idea whether Say Hueque was trustworthy and dependable. My fears were definitely put to rest once I came to the country and realized what a professional and organized tour company Say Hueque really is.

So a big THANK YOU to you Ursula, and everyone else throughout my trip and booking process who made me feel safe, welcomed and happy :) The salad was my pleasure, and it was the least I could do. I will definitely take the time to write a review on tripadvisor in the coming days.

BIG HUG back,
Tina Abkarian


10.04.16

Lynda Purdy

Lynda Purdy

(5 / 5)

I have no doubt that the Say Hueque staff played a large part in the enjoyment I had on my vacation. I initially tried to book with a different group that was recommended to me, but they didn’t seem to want my business. I found a positive review on Trip Advisor for Say Hueque and sent them an email. From the first, quick response, I could tell that this was a company that not only wanted my business, but wanted to make me happy. My first contact was with Patricio. He was excellent at finding out what we wanted and suggesting sights, tours, etc. that we might want to consider. He was good about checking into various costs and giving us a variety of options to choose from. He kept checking with us about any flight changes / ship arrivals & departure times and made us feel confident that at no time, in no situation, would we be without someone to call in an emergency. Most importantly, at no time did we feel pressured into anything by Patricio. He gave us a great tour package at a fair price. Most importantly, he made it seem like we were his only customers and it was his sole job to make our trip the best it could be --- he more than succeeded! Even after only spending a week in the company of Say Hueque and its representatives, we were already extoling their virtues onboard our cruise ship. Over dinner we would hear horror stories of people who had not enjoyed their pre-cruise time in Chile, due to poor planning, bad tour groups, etc. I think that some of the people felt that we were lying when we spoke about how great everything had been, our private excursions, and all that we had done in such a short time with Say Hueque. Several times I would pull out Say Hueque’s email address and tell people to get them to book their upcoming post-cruise time in Buenos Aires with them. It has been the same since returning home. I have passed Say Hueque’s contact information on to several people who are thinking of traveling in South America. I cannot thank the company enough for helping to make my vacation the best I have ever had. Thank you Say Hueque! And know that I will be booking with you again in the future! Lynda Purdy

Say Hueque,
It has been 2 ½ months since I returned from my South American vacation and not a day goes by that I don’t think wonderful, happy thoughts of my trip. Part of this is because of an excellent cruise to the Antarctic with Holland America. The rest is due to the hard work of Say Hueque and its staff.

From the minute my friend and I arrived in Santiago, Chile, we felt we were in good hands. The Say Hueque driver did not speak English, but had a letter from the office for us outlining when and where we would be met by our guide. The driver was excellent and very courteous, but the letter gave us the reassurance that we needed upon arrival in a new country.

Throughout our 3-night stay, we were at the NH Ciudad de Santiago. This hotel was recommended to us by Say Hueque and we would recommend it to anyone. It is not a luxury hotel, but it is very clean, the rooms extremely large, the staff helpful, and the breakfast buffet had everything (hot and cold). The hotel was in an excellent location for those who like to walk and close to the metro for longer excursions.

We spent the next day doing our own thing and then joined a two-week cruise to the Antarctic. After an excellent cruise, we re-joined Say Hueque in Buenos Aries, Argentina. Patricia and a driver came to pick us up at the port. Our only concern about the pick-up was that the vehicle was not very large and so our 34” luggage barely fit. We were given a basic tour on the way to the hotel, more to just get us familiar with the different areas. Once at the Savoy Hotel, we were able to check in early, as Say Hueque had made arrangements for us. Before leaving us, Patricia gave us some good pointers, a map, and a bottle of Malbec wine to get us going. We took her suggestions for a circle route and headed out on a long walking tour. We got a little wet in the light rain, but still had a wonderful time exploring the city.

The next morning Patricia came and got us for our official tour of the city. We covered a couple of the same areas, but we enjoyed seeing them again as Patricia was able to share with us the history and wonderful stories of the buildings and sights. The tour Patricia took us on was very extensive. Although Buenos Aires is a large city, I know we got to see the best of it both old and new --- La Boca, San Telmo, Recoleta and its famous cemetery, to name just a little of what we saw. At all times, Patricia made certain that we were getting out of the tour what we wanted and was very open about discussing the topics of interest to us. At no time during our 4 hours did we feel like we were just another group for her to take about.

The next morning we were picked up for a transfer to the local airport for a flight to Puerto Iguazu . Say Hueque made the best arrangements for us, as our hotel held our luggage for us and we could just travel with our packs. This arrangement would save us in Puerto Iguazu a couple of times.
In Puerto Iguazu we were met at the airport by Argecam (Say Hueque’s rep). I was a little disappointed in Argecam right from the beginning. The first problem was that they had not planned on anyone bringing luggage with them. Although we were traveling light, a two others in our shared pick-up were not and it was touch and go as to whether we and the luggage would fit.

I have no doubt that the Say Hueque staff played a large part in the enjoyment I had on my vacation. I initially tried to book with a different group that was recommended to me, but they didn’t seem to want my business. I found a positive review on Trip Advisor for Say Hueque and sent them an email. From the first, quick response, I could tell that this was a company that not only wanted my business, but wanted to make me happy.
My first contact was with Patricio. He was excellent at finding out what we wanted and suggesting sights, tours, etc. that we might want to consider. He was good about checking into various costs and giving us a variety of options to choose from. He kept checking with us about any flight changes / ship arrivals & departure times and made us feel confident that at no time, in no situation, would we be without someone to call in an emergency. Most importantly, at no time did we feel pressured into anything by Patricio. He gave us a great tour package at a fair price. Most importantly, he made it seem like we were his only customers and it was his sole job to make our trip the best it could be --- he more than succeeded!
Even after only spending a week in the company of Say Hueque and its representatives, we were already extoling their virtues onboard our cruise ship. Over dinner we would hear horror stories of people who had not enjoyed their pre-cruise time in Chile, due to poor planning, bad tour groups, etc. I think that some of the people felt that we were lying when we spoke about how great everything had been, our private excursions, and all that we had done in such a short time with Say Hueque. Several times I would pull out Say Hueque’s email address and tell people to get them to book their upcoming post-cruise time in Buenos Aires with them.
It has been the same since returning home. I have passed Say Hueque’s contact information on to several people who are thinking of traveling in South America. I cannot thank the company enough for helping to make my vacation the best I have ever had. Thank you Say Hueque! And know that I will be booking with you again in the future!
Lynda Purdy


07.04.16

Comments About:

Buenos Aires, Chile, Iguazu Falls

Jean-Marie

Jean-Marie

(4 / 5)

As we said before, we found your organisation marvelous. We will certainly recommend you to friends who would like to travel to Argentina. Congratulations.

Dear Patty,
here are our replies.

As a guideline we ask you this questions:
Which hotel did you like the most?

Although the Torres del Paine hotel was certainly the most comfortable (but we suppose the most expensive), the one we liked best was the Palermo in Buenos Aires. But we also liked the hotels in El Calafate and El Chalten which we would certainly recommend.

Which was your favorite excursion?

The Perito Moreno and the Uppsala Glacier icebergs. But we also enjoyed the walking on the various trails very much.

What was the best of traveling with us? Is there anything you think could be improved?
The enthusiasm of the guides and the punctuality: we never waited for more than 5 minutes.
You should warn your clients that, in the Torres Del Paine park, there is no mobile connection, unless you have a pc or a satellite-linked GSM (which was not our case).

We love to know your opinion!

As we said before, we found your organisation marvelous. We will certainly recommend you to friends who would like to travel to Argentina. Congratulations.
We cannot remember the first name of the very kind guide we had at Perito Moreno. Can you retrieve that for us?
I have tried to put an opinion on Tripadvisor, but cannot find how to do so. Their site is quite messy!
All my best,
Jean-Marie


03.04.16

Ursula & Steve Ramsey

Ursula & Steve Ramsey

(4 / 5)

Overall, we feel Say Hueque did a great job putting our trip together. Argentina is an amazing country, with fantastic people! I wish we could return sooner!

Ursula,
Hola! Or as they would say in Alberta, Howdy!

Thank you for your email and the recipe.

We made it back to Alberta, safe and sound, although tired after the long flight(s). Ursula and I decided, we should move Argentina a little farther north and Canada a little farther south, so it will make it easier for us to visit your wonderful country again! It was an amazing trip, where we met a great bunch of people!

In response to your hotel question, we thought all but two of the hotels were great. The Convento in Salta, L'Hotel Palermo, the Bohemia and the Killa in Cafayate were all excellent and we would recommend them. If we had to pick a favorite, Ursula liked the Killa, while I picked Amir's Bohemia. Our least two favorite hotels, the Jasy in Iguazu and Los Colorados in Purmamarca, were not in the same class as the a fore mentioned 4 hotels. The Jasy had some safety issues with its stairs and lack of railings, but did have a very good restaurant. Los Colorados had a great location, but presented a tired look.

Regarding excursions, Ursula loved the Iguazu Falls trip, while I enjoyed the two-day excursion from Salta to Cafayate and back.

We thoroughly enjoyed our guides Raoul, Vanessa and Gabriella. All were very patient and very informative.

Improvements that we think Say Hueque could make might include more options on free days. For example, because we did not see what we were looking for in Say Hueque's offerings, we booked a trip on the Tigre while in Buenos Aires with a company called Delta Unplugged. It was an amazing small group, day-long trip that really gave one a feel for the Delta. Also, the food we enjoyed that day was among the best we sampled in Argentina. The second day excursion, we booked on our own, was a trip out of Mendoza. The trip was to the Andes and included climbing to the 4,000 metre Argentina-Chile border summit. We booked this through Viator and were very disappointed. If we had known that Sak Wine tours offered such a trip with Gabriella and a H-1 vehicle, I think we would have jumped at the opportunity! And finally, our two excursions in Salta province would have been more comfortable if a larger vehicle had been available. Raoul eased the pain of being squeezed into a small car by stopping often, allowing us to stretch and walk around.

Overall, we feel Say Hueque did a great job putting our trip together. Argentina is an amazing country, with fantastic people! I wish we could return sooner!

Ursula & Steve Ramsey


03.04.16

Tina Catlin

Tina Catlin

(5 / 5)

I would definitely recommend Say Hueque to anyone who was planning to travel to Argentina.

Hola Carolina,
My apologies for not replying earlier, life just got in the way.

Thank you for your's and Mariano's help in organising what was a very enjoyable trip. Everything from accommodation, buses and flights went very smoothly. The only problem we encountered, for which you had no control over, was being delayed for several hours at the Strait of Magellan crossing and arriving in Ushuaia at 3 in the morning ( the cafe ran out of food and drinks and there is a serious shortage of toilets!).

Everything worked out well for our first part of a booking in Iguazu - the early morning flight worked well with us joining the Argentine side tour on our arrival in Iguazu. Our hotel was very good, with great views of the Triple Frontier from our balcony.

Our time in El Calafate and El Chalten was very enjoyable with lots of hiking and bike riding. I would like to particularly praise the staff at Hosteria El Puma in El Chalten, they were extremely helpful and friendly and were able to recommend many hikes as well as tours. We appreciated having the mini bus collect us from our hotel in El Calafate and take us directly to our accommodation in El Chalten and then the same for our return to El Chalten - this saved us having to lug our baggage back and forth to the bus stations, however you may like to ask the company who is providing this service to you to use larger buses as they buses they used were very small resulting in the passengers being squashed up against each other - it was very uncomfortable.

We had a great time in Ushuaia, there is a lot to do. We enjoyed the tours that were organised through Say Hueque but would have preferred to have not included the "Trekking and Canoeing in the National Park" - it wasn't all that interesting. The "Walk in Penguin Rookery/Visit Harberton Ranch" on the other hand was great! It was fantastic to be able to walk among the penguins - I would recommend this over the Trekking and Canoeing.

Thank you for organising our hotel in Buenos Aires, it was good to stay in a different area. The Esplendor Palermo Soho is a great location for a bit of nightlife and markets and is within walking distance of Recoleta. The hotel itself was very comfortable and the staff were good but the room we stayed in was tired and in need of some refurbishment.
All in all we had a great time in Argentina and we are very appreciative of how well everything turned out. It was great to be an "Independent Traveller" but to have had all the hard work done for us. I would definitely recommend Say Hueque to anyone who was planning to travel to Argentina.

Kind regards,
Kristina Catlin

PS Will definitely try to make the empanadas. And, yes, the Torrontés, my favourite is difficult to find.


01.04.16

Emmanuel Noyant

Emmanuel Noyant

(3.5 / 5)

Thank you very much for your job. I will recommend you.

Hello Karen,

Sorry but i didn't find the time to visit you after my trip !:)

Everything was really great except the place of the rooms into the hotels ! It was always the worst one !
Also, the hotel in El Calafate is not very good. I mean, the reception and the restaurant were very cool but the room was really not.
The hotel in San Martin de los Andes was a very good one. It was "La Cheminée".

Thank you very much for your job. I will recommend you. You are welcome in my place if you want to visit a day.

Best regards.


01.04.16

Comments About:

Buenos Aires, Patagonia

Nathan Simonson

Nathan Simonson

(5 / 5)

Professionalism, expertise, personal care and interest

Professionalism, expertise, personal care and interest; I found these and more from the first day that I emailed Say Hueque about a five week holiday in Argentina. Patricio devised and arranged a fantastic itinerary; and Augustina Julia followed up with exceptional assistance while in-country. I can only thank them both for giving us such a wonderful holiday.
We did meet other people travelling with Say Hueque while in Argentina and they too sang the praises of this company.

Julia and Patricio - we really did have a wonderful holiday, and do thank you both so much for everything. It was all great.

The only thing (which is very minor) would be to let people know that for group excursions, that the noted pick-up time is the time that the bus starts it's round of pick-ups and may not reach your hotel until a little later. In the beginning we were getting worried that we were forgotten as the bus would not be there at the designated time. After a few times of this we realised that the bus just had other people to pick up first. It is a minor detail, but I think it would be helpful for clients to know this from the beginning.

Favourite places - so many beautiful places in Argentina - but I think we both loved the penguin rookery in Haberton (photo attached - I love the way he seems to be looking at the fantastic scenery), and especially the hikes around El Chalten. We were so lucky with the weather which was glorious. Photo attached. Sorry that the photos are sidewise - hope you can put them the right side up!

Please do use the testimonial and photos as you might wish.

Again, thank you both.
Susan and Nathan


31.03.16

Myra Friedman

Myra Friedman

(5 / 5)

I would recommend Say Heuque to my friends.

Hi Patricia, It was a wonderful trip. Henry at Say Hueque put together a great itinerary, and after he left, Pia pulled it all together.
I liked a lot of the hotels. I liked the location of the hotel in Santiago, as it was in town in an interesting and fun neighborhood. Many of the hotels were beautiful, but the distance from the city was very big. I like to eat dinner in the city and walk around after dinner, and I could not do that when the hotels were so far. The hotel in Mendoza was lovely, as was the hotel in Puerto Varas, but both were very far out of town. The hotel in Bariloche and the hotel in El Calafate wre within easy walking distance to town, and I like that.

I love the estancia, Estancia La Candelaria del Monte. It was an exceptional experience. The staff and the food were wonderful. I would highly recommend this.

We had exceptional guides, particularly Frederico in Bariloche and Vincent in Mendoza. They were absolutely the BEST and made the experience. Antonio in Chiloe Island was also good.

My favorite excursions were
Bariloche when Frederico took us on a hike to “Enchanted Valley” and then for a wonderful lunch at an estancia.
Upscale Glacier. That was a wonderful experience. Seeing the icebergs floating in the water is magical.

I would recommend Say Heuque to my friends. I think you should ask whether people prefer hotels outside town with beautiful grounds or prefer to stay in town. Other than the distance of some of the hotels, I have nothing negative to say. It was a fantastic trip!

Myra Friedman


30.03.16

Susan & Dave Robertson

Susan & Dave Robertson

(3 / 5)

It can't be easy coordinating so many stops at so many places and for the most part it all came together and we had a great trip.

Hi Patty
Here are some of my thoughts:
Hotel Oporto is not that great. The location is far from anything to do and some of their staff were great but they let us down on the last day. We had a 7:30 pick up which is when breakfast starts so we asked for a 7:15 breakfast and they agreed. Well at 7:15 nothing was out and the guy there cleaning up said breakfast does not start till 7:30 When we explained that they promised us a 7:15 breakfast he went and got us a yogurt and went outside and swept the sidewalk instead of getting anything for us to eat. The floor in the rooms is old wood and almost impossible to clean so it looks dirty.
The hotel in Easter Island was our favorite. Great location and great restaurant. We had a great guide, Chris as well. Easter Island was one of the highlights of the trip.
Some friends had recommended the bus ride from Santiago to Mendoza. It was interesting but I'm not sure I would have picked it since we were going to Salta for 3 more long bus rides that were even better.
As you know, in Mendoza we had 2 problems with drivers. This is especially critical when catching a flight. We also mentioned that the bike tour was pretty lame; old bikes and cycling in town a short way. And the lunch that was on the itinerary never happened.
The guys in the hotel in Mendoza were great.
The wine tours were pretty good in Santiago and Mendosa. Although we did decide to stay for a third one in Mendoza on a day we had 2 booked. It was quite surprising to us what they did. It was expensive and all they did was bring lunch with a different wine with each course. But they did not say one thing about the wines or the winery. It was just an expensive lunch.
The excursions from Salta were good. It is a long time on the bus but you can't avoid that. The wine tours at Cafayate were very weak. No tour of the winery. All we did was taste one or two wines with large groups of people. We did not even sit down and the entire explanation of the wine and winery (or whatever they were talking about was in Spanish).
The hotel in Salta was great and Carlos at the front desk was really helpful.
Iguazu Falls was fantastic. Constanza was also fantastic. We liked that quirky old hotel there too. I"m not sure everyone would like it; there was a one inch gap below our front door that anything could have come in through and the bed is upstairs, but we liked it and liked the restaurant as well.
Collonia was okay but kind of boring. Rita was okay.
The map you gave us in BA was fantastic. We used that all the time. The list of restaurants we never used once because we didn't know where they were. If that came with a map it would have been great.
The Tango show was oversold. The itinerary said all the Malbec you can drink. First of all it was a very cheap wine. It was not Malbec. It was called 'Vino Tinto'. There was no mention of Malbec on the label anywhere. It may have had some in it but not enough to be classified as Malbec. In addition, we finished the bottle and wanted one more glass and they said that is all we get. The show itself was okay.
So that is about it.
It can't be easy coordinating so many stops at so many places and for the most part it all came together and we had a great trip. If I was you though, I would be careful about promising more than you are going to get on these excursions as that is when you feel shortchanged.
Often the highlights were when we got great service at a hotel or an excursion. So I recommend you try to keep using those people that were really helpful to us.
Dave


29.03.16

Comments About:

Buenos Aires, Chile, Salta & Jujuy
review-Susan & Dave Robertson-imagen-1

CJ Chong

CJ Chong

(5 / 5)

I will definitely recommend SH to anyone going to South America, and if we do go back, and we probably will, I will use SH again.

Hi Patty,

thank you for your email. Yes, we had a wonderful expedition to Antarctica and South Georgia Island. The passage to Antarctica was a little rough, but we survived. We saw some wonderful wildlife and the best of all was a close encounter with a humpback while. It surfaced about 15m from our zodiac, and then headed straight towards us before diving about 3m away from us.

I have made a post to Trip Advisor. Please have a look.

In terms of hotels, we picked Das Cataratas in Iguazu Falls, which was obviously very good, but in terms of hotels used by Say Huegue, we liked the Senderos in El Chalten. It was clean and the staff were really friendly and helpful, and the place was very homely. The Mirador in El Calafate was quite good too. As I said to you previously, we didn't like BoBo in BA much. Apart from it being old, the location was not the best, nothing much around for tourists.

Favourite Excursion - Iguazu Falls, Argentinian side. Great day, and the weather was good.

What was best travelling with SH? Well organised. For older travellers like us, the last thing we want are hassles, things going wrong, not met at airports, etc. This happened to friends of ours two weeks ago in Santiago, not met at the airport, and not told what time the day tour would start the next day. For us, everything happened smoothly, you met us at EZE, we were met at Iguazu airport by Roberto, and we were met at El Calafate by Eduardo. And the other thing which was best was the fact I could communicate with you all the time, using Whatsapp, and you always replied. It meant that I was never worried as I knew I could get help quickly if we were stuck.

I will definitely recommend SH to anyone going to South America, and if we do go back, and we probably will, I will use SH again.


Thank you very much for the recipe for empanadas. We tried a few in El Chalten, and liked them.

Attached is a photo from the visit to the Moreno glacier.


Warm regards,

Chon


28.03.16

review-CJ Chong-imagen-1