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(5 / 5)Pleasurable, memorable, considerate and caring!
It is difficult to express how wounder the trip is ! We feel so happy for all your arrangement especially my two kids birthday celebration. Also, it is our pleasure to share your service and comment with everyone!
We found Say Hueque via internet search and decided to work with you from your first reply of my email question.
Everything was pleasurable, memorable, considerate and caring. Special thanks to Patty and the guide for Cusco and Sacred Valley was great.
Our favourite hotel was the Casa Andina Group, tidy and clean. Our favourite excursions have been to Machu Picchu and the Glacier.
(5 / 5)It was very pleasant working with Lujan and Say Hueque!
Thank you for all your help. Persis did go in the Estancia tour and had a good time. She also went to a soccer match and loved it.
Overall, we had a very good time!
We first learned about Say Hueque just from an internet search of Argentina vacations. Lujan immediately responded to inquiries and was very cooperative in planning the tour with Kashmira.
It was very pleasant working with Lujan and Say Hueque who agreed to our every request and let us book our own flights and hotels as needed. Some other travel agencies often want to book the hotels, themselves.
These were the highlights of our tour:
1. Iguazu Falls. Simply incredible and very good guide who took us everywhere
2. City Tour of Buenos Aires. Very nice city to visit and very knowledgable and friendly guide, Patty.
3. Changing of the Guard at Cabildo, Salta. Very nice to watch and we stumbled upon it only by accident, just before we were ready to catch a plane leaving Salta. Takes place at noon, every day, during the tourist season. Neither Say Huque nor our local guide, Ramon, mentioned this!
4. Live Open Air Concert in the town of Humahuaca. Again, this was just by accident. We were in Humahuaca during the last 30 minutes of the concert, primarily because we were late leaving our hotel for the trip.
5. Excursion to Cologne, Uruguay by ferry. Cologne is such a quaint town which has retained its charm and heritage. You must recommend that to your customers.
Our favorite hotel was the Sheraton in Salta. It was extremely nice. Relatively inexpensive, very spacious rooms, excellent food, and very modern, spacious, well equipped gym – the best I have seen in hotels. During my second stay, they were sold out, so they upgraded me to a giant suite with a separate study, kitchen, huge balcony, giant living room and dining area with a huge dining table with 10 chairs and complete tea service!
The best excursion was to the Iguazu Falls. Lot of sights, lot of walking in lush Green rain forests, lots of wild life. But the half-day tour of Buenos Aires was a very close second.
Of course we would like to mention Patty in Buenos Aires! Patty was excellent. Very knowledgeable, friendly, walked with us everywhere, and gave us enough time to do everything. Also helped us arrange other tours and recommended restaurants. We loved walking through the Recoleta Cementery and the Boca neighborhood, and the BA sights.
Patty, my only regret is that we didn’t get to see the Botanical Gardens. You said they would be closed on Monday but they were open until 5:30 p.m. on that day Unfortunately, we found that out only when we were driving past the Gardens at 5:25 p.m.
Our guide in Iguazu (I forget her name) was also very good. She escorted us everywhere and was very knowledgeable about the Falls, the river, the forest and the history.
The English-speaking guide at Buquebus was also very knowledgeable, very friendly, and walked with us everywhere in Cologne, Uruguay.
Sr. Ramal of Ramal Tours was very patient with my family who were always very late in leaving the hotel every day. He went out of his way to pick up and drop off my second daughter who was staying at a different location in Salta. He also rearranged the trip when he found out one of my daughters was sick on one day. So we did get to see everything, thanks to him. So we did give him good tips for his efforts (a total of about US $250)
What I didn’t like was that Ramal came to the airport to pick us up in a truck with an open bed (just like a pick-up truck but with 2 rows of seats) saying his other vehicle was in the shop! I was a little worried about our bags in the open bed of the truck being exposed to the tremendous amount of dust and also possible to the rain or somebody just stealing them. Every day (next 4 days) for our remaining excursions, he still brought this same truck! He should have arranged for the rental of some other vehicle if his van was in the repair shop.
Sr. Ramal said he had been in the tour business for 19 years. Although he was knowledgeable, he didn’t seem that enthusiastic about anything. He also didn’t want to accompany us anywhere where there would be any excessive walking or climbing (such as in the Inca ruins). He would walk with us up to a point and then tell us where to walk further and then go back to his truck.
Other than the town of Humahuaca and the Salt Flats which we liked, the excursions in Salta were not all that great. The Inca ruins were not worth visiting, especially in comparison with Machu Picchu. The food served at all places on our Salta excursions was of bad (with the exception of the hotel at Purmamarca where the food was very good). Although the mountains with their different colors are worth seeing, the drive to the mountains is not very pleasant because the roads are rough, the sun is very bright with not a cloud in the sky, and because it is so dry, it is extremely dusty with no trees or vegetation. Not fun driving through essentially a desert in a truck!
The town of Salta was probably the best part of our stay in Salta and the surrounding sites.
We never got the lunch promised us on the Buquebus tour. It was supposed to be a box lunch but the Buquebus guide said it would be at a restaurant and pointed out this restaurant when we were on the walking tour and then left us. When we went to the restaurant, the restaurant refused to honor the lunch vouchers that Say Hueque provided and said the vouchers were for a box lunch.
So we went to another restaurant which took very long to serve us and we had to pay for lunch out of our own pocket. Partly as a result of the long wait at the restaurant, we missed the ferry going back. While Buquebus allowed us to go on the next ferry, they said the regular class was sold out and we would have to pay the difference in fares between regular class and business class, which cost us an additional US $99 for the 4 tickets.
I will send some photos, later.
Ian & Alina Chen
Ian & Alina Chen
(5 / 5)The advice and recommendations provided throughout, such as restaurants and services, were very much appreciated.
Great to hear from you!
Our friend - Justin Siau, who had gone on a trip with SH before and was very impressed with the service and experience he received, recommended SH to us.
In addition to our friend's referral, we were very pleased that SH was able to fit all the different sights and locations that we wanted to visit in a succinct schedule, as we knew we did not have a lot of time for the whole trip. The advice and recommendations provided throughout, such as restaurants and services, were very much appreciated.
The seamless coordination across multiple locations and countries, coupled with the wealth of information shared prior the trip, really allowed us - the honeymoon couple, to just sit back and enjoy the trip with each other.
Our favorite hotel: It would have to be Casona Yucay. Not just for the views and the scenery, but the very professional service provided by the front desk. The front desk had to assist us to print out our train tickets and were prompt in confirming our schedule with the local travel agency due to last minute changes caused by the strike in Cusco.
Our favorite excursions have been to the glaciers in El Calafate and Iguazu Falls on the Argentinean side. We also would like to mention our guides for the visits - El Calafate (Fleur) and Iguazu Falls (Diego).
We were rather upset that due to the strike in Cusco, there were a few hiccups to the coordination and arrangements for our trip in Cusco. For example, we were left stranded at a train station 2-hours outside of Cusco and were without our luggage for over 48 hours, despite arriving back in Cusco.
Hopefully we don't have to wait too long to our next trip back to South America!
Ian & Alina
Joy & Patrick Hills
Joy & Patrick Hills
(5 / 5)We all enjoyed the trip immensely discovering more of Argentina outside of Buenos Aires.
We learnt about you through our friend Barry McKerrow who was organising a trip to Iquazu Falls.
The highlights were the National Park and the waterfalls, also the well set up access throughout the park and over the falls. Amazing views. The tracks and viewing platforms were well cared for and easily accessible . Seeing both the Argentinian and Brazilian views was great. Transport was good, comfortable and reliable. It was great being picked up and taken back to the airport and to our hotel.
Improvement recommendations: I would recommend if visitors where taking the boat trip at the bottom of the falls in winter as we did that it would be suggested/recommended to buy or for your tour guide to provide/loan a plastic poncho or waterproof jacket or something similiar to stay dry. After the waterfall trip we then took the boat trip down river and then the jungle truck back in the late afternoon. We were very wet and unpleasantly cold by the time we reached our hotel.
Our guide Diego was excellent, very helpful, knowledgeable and friendly.
We all enjoyed the trip immensely and enjoyed discovering more of Argentina outside of Buenos Aires.
Thank you for your services.
Joy Hills (from New Zealand)
(4 / 5)Mendoza and surrounding area is beautiful.
Thank you for checking in with me. Mendoza and surrounding area is beautiful. I have appreciated the checkins at both locations.
I would like to say that there are some parts of my trip that were great and others that were not that good unfortunately.
The airport transfers have been wonderful and very timely. The hotels have been beautiful and clean; with staff being very helpful.
However, the tours and some aspects of the tours were very disappointing. I am aware there was an error for the city tour pick up. I am greatful that alternative plans were arranged allowing me to see the great historical elements of Buenos Aires. However, the tour was rushed. I had the opportunity to walk around certain monuments. However, I did not get the chance to walk around and explore the different areas for extended periods of time. I think I was expecting a walking tour and I am not sure if the usual tour involves driving around to different sites. The Tango show and meal was amazing.
The tours I have had with Huenata are well organized however, I was placed in all Spanish group for both of the tours. The tour guides were able to speak in both Spanish and English however; it was difficult for me to interact with the group. As a solo traveller group tours are usually the opportunity to met and socialize with different people. I was looking forward to seeing award winning vineyards in Mendoza and unfortunately the wine tour was average.
The full day tour through Acongua mountains to Uspallata was absolutely beautiful! However, the restaurant we went to for a late lunch was not good. The service was poor and the food was very poor. This meal cost 200 pesos; for a meal that was half eaten. I paid 280 pesos for a fantastic meal at the hotel. The full day tour should include lunch.
I thought I would be getting a better quality for the tours especially considering it is low season. I am not sure that this tour has given me great value for my money.
Joel & Carol Shapiro
Joel & Carol Shapiro
(5 / 5)Our trip that Say Hueque put together for us overall was great. It was really nice to have everything coordinated for us.
It's crazy how quickly time passes... Hopefully this will still be helpful to you.
Our trip that Say Hueque put together for us overall was great. We had one bad experience (see below), but everything else we REALLY enjoyed.
We found you online, possibly through TripAdvisor. We contacted one other agency but decided to book with you because you seemed friendlier and a better fit for us.
It was really nice to have everything coordinated for us, especially all the transportation from place to place.
Even though at first we were disappointed that we were so far from the center, we really enjoyed the Monasterio in Bariloche. The breakfast was very good and we took advantage of the pool and spa.
The Tierra del Fuego in Ushuaia was also nice and was in a great location, although their breakfasts weren't very nice (too limited).
It's hard to say which was our favorite excursion. We loved the day from Puerto Varas to Bariloche, and Jenny was a really great guide (for the Chile side). The trip to Harberton Ranch to see the penguins with Carla was very good.
Also the half day in Bariloche with Lorena was great.
Once we got inside Torres del Paine with Matias, the tour was amazing (so beautiful!)
We don't understand why we were not given a direct bus from Punta Arenas to Ushuaia since we saw that there were at least two other bus companies with direct routes around the same time. We had to stop in Rio Grande and switch buses. The second bus was really disgusting. Really disgusting. It was filthy and smelly and falling apart. There was leftover food mess in the seat pocket, and we didn't have assigned seats so everybody had to fight for seats. The scenery was the most beautiful of the whole trip on these last four hours of the trip, but the windows were so dirty we couldn't see well (and certainly couldn't get any nice photos through them). We've traveled in developing countries with much nicer & cleaner buses. This should definitely NOT have been part of our itinerary. It was awful.
Lastly, you wrote "as you know, we are not a big company". To be honest, we'd thought that at first, but then weren't so sure about that... When we were switched from Yuna to you (Vanesa) it felt like we were just being passed along from one person to another, and that Say Hueque did not value giving us one person to be our contact person. When we were first switched from Karen to Yuna, we figured that it was probably because Karen is a person that coordinates the itineraries and that Yuna would be our contact person through the rest of our time with Say Hueque -- including through our whole trip. When we were told later that we had been switched to you -- without being given any reason why -- it felt a bit like we were on our own, since we hadn't had any contact with you at all. I'd recommend that, whenever you switch contact people for your clients, that you tell them why. Otherwise, they might feel like you're not really there for them, as it did a bit for us.
All that said, we did have a wonderful trip overall. Thanks very much.
-Joel & Carol
(5 / 5)Your staff were very helpful and arranged all that was required.
Thanks for your email.
I would like to place on record my experiences with your company during my visit to Argentina.
Your staff were very helpful and arranged all that was required.
Accommodation both in BA and Calafate was very good and the staff at both hotels were helpful and friendly.
I was particularly surprised by the handwritten note by Patrica which is rarely seen in this age of electronic form letters.
In Calafate the young lady who hosted the tour of the glacier was very good both in knowledge of the area and her interactions with the group. Very professional and highly commended for her skills.
The HD experience also was very good with the young man as a guide both knowledgeable and had a good interaction with the small group of travellers. Again highly recommended.
My one lessor experience was with the trip to Torres Del Paine. The trip itself was excellent and well worth the long day to see an exceptional environment. I was however less than pleased with the guide and his attitude. As the day wore on I felt that the english speakers were being treated less and less and focus was more on the Spanish speaking travelers. I know it was at the end of the tourist season and probably guides get a little jaded but I felt the attitude was less than positive. The day was rounded out by a very aggressive push for tips. I come from a culture that does not normally tip but I have no problem if I feel the service has been worth it. I felt with the guide walking around with his tip box and standing in front of each traveler made it almost impossible to refuse to contribute despite my misgivings about the service provided.
On the whole the experience was very good and well worth while but I feel some attention to the aggressive tipping experience might be warranted.
(5 / 5)Thank you for all your help before and during my trip, which was really an unforgettable experience!
Hi Yuna, hi Vanesa!
I am now back home again and wanted to thank you for all your help before and during my trip, which was really an unforgettable experience! On my last day we went to a Milonga in Buenos Aires, which was I think a perfect finish =).
I really enjoyed Valle de la Luna, so thanks again for arranging this for me, which probably wasn't easy, but I can really recommend this to other travellers who want to see a different side of Argentina.
I hope you have some more warm days in Buenos Aires, here in Frankfurt it is now getting warm and sunny as well :)
Thanks again and all the best,
(5 / 5)It was an awesome trip! Again, thank you soooo very much.
Thank you for your welcome back email. We arrived home yesterday afternoon. :)
It was an awesome trip! Words can't describe the beauty of Torres del Paine.
I wanted to thank you for setting up our Cave tour in Puerto Natales. And I also wanted to extend our gratitude to Carolina (our guide). Carolina was very friendly and very knowledgeable.
I will keep your information, specially when we travel to Argentina. We have Cape Horn and Ushuaia, Buenos Aires in mind.
I also wanted to ask you, Do you offer t-shirts for W Trek? I am interested in getting one from Say Hueque.
Again, thank you soooo very much.